Product Support in United States

About the team The ChatGPT Library team is building the persistence layer that helps people and organizations collaborate with increasingly capable AI systems. ChatGPT Library provides users with a durable place for their files, context, and creations, forming a substrate between humans and agents—a foundation for AI that can remember, retrieve, and act on the right context over time. The team sits within the Personalization organization and partners closely with product, design, research, model, and infrastructure teams. Its work helps models become a useful second brain for individuals—for example, answering questions such as “What did I work on last week?”—and supports enterprise use cases that turn company knowledge into accessible, actionable context. About the role We are looking for a hands-on engineering manager to lead a team of approximately 9–10 engineers and own execution across the product roadmap. This is a technical leadership role for someone who can set a high product bar, build a strong team, shape architecture, and contribute directly when needed. You will form and translate an ambitious product vision into a focused roadmap and help the team ship reliable, intuitive experiences at the intersection of AI, knowledge, and collaboration. The ideal candidate leads by example. You are comfortable moving between people leadership, product decisions, technical design, and code. Founder or early-stage startup experience is especially valuable because the role requires urgency, sound judgment under ambiguity, and a willingness to operate across boundaries. In this role you will • Lead, coach, and grow a team of approximately 9–10 engineers while creating clarity, accountability, and a healthy execution rhythm. • Own the engineering roadmap for Library, working with product and design partners to prioritize the highest-impact problems. • Set a high bar for product quality, technical excellence, reliability, privacy, and user trust. • Provide hands-on techni

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Support post-sales engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers. Manage a book of customers to drive overall account health, including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction. Serve as a trusted payments and product advisor to manage customers by delivering payment performance and industry insights. Perform business reviews to align on user priorities, review payments performance metrics, share company product roadmap and provide guidance on how to optimize the value from the company. Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the company user experience. In coordination with an account team, support book expansion, identify and surface opportunities to ensure customers are successful. Who you are Minimum requirements Must have a Bachelor's degree or foreign equivalent in Engineering, Computer Science, Business Administration, Management, or a related field, plus four (4) years of experience in enterprise customer success or strategic account management. Must also have four (4) years of experience in each of the following: Supporting expansion of complex accounts, including identifying opportunities, driving business outcomes

Client Success is the front line of VTS’s retention engine. As a Senior CSM, you aren't just managing accounts—you are partnering with executive leaders at the most influential commercial real estate firms on the planet to transform how their businesses operate. With the support of powerful data-driven workflows and advanced VTS AI tools , you will own relationships with our largest, most complex clients. You’ll act as a strategic powerhouse, driving high-level product engagement, pioneering adoption strategies, and ensuring value realization across our entire ecosystem. Simply put, when our Senior CSMs success, the world’s leading CRE giants scale and thrive with us. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. ** What you can expect as a Senior Client Success Manager: This isn’t your typical CSM role. At VTS, you’ll join a high-impact, AI-augmented CS team that’s rethinking how modern enterprise client success is executed. You will: Build Elite Partnerships: Establish deep, "trusted advisor" relationships with executive sponsors, asset managers, and senior decision-makers across the country, aligning VTS with their ultimate macroeconomic business goals. Drive Strategic Value Realization: Move far beyond simple onboarding; you will serve as a core change leader, proactively identifying workflow gaps and challenging enterprise clients when necessary to maximize their ROI. Command Retention: Partner hand-in-hand with Sales and senior leadership to lease Executive Business Reviews (EBRs), dictate retention strategies, and identify expansion and upsell opportunities. Collaborate Within a Coordinated Ecosystem: Seamlessly orchestrate cross-functional initiatives alongside Sales, Implementation, Marketing, and Product teams to ensure an elite, unified client experience. Be the Voice of the Customer: Serve as the ultimate internal advocate, channeling critical product feedback

Client Success is the front line of VTS’s retention engine. As a CSR, you’re not only engaging with clients who use VTS to transform how commercial real estate operates, you’ll be helping shape our future. With the support of powerful data-driven workflows and AI tools, you’ll generate meaningful client interactions at scale, test new engagement strategies and provide critical insights back to the Client Success and Product teams. Simply put, when our CSR team thrives, our customers continue to grow with us. ** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. ** What you can expect as a Client Success Representative: This isn’t your typical junior Client Success role. At VTS, you’ll be joining a high-impact, AI-augmented CS team that’s rethinking how modern client success is done. You’ll Be quickly trained in world-class SaaS CS techniques and real estate fluency. Use cutting-edge tools to automate busywork so you can focus on learning, experimenting, and connecting with decision-makers at some of the most influential CRE firms on the planet. Collaborate closely with CS mentors, marketing partners, and senior leadership to contribute directly to client retention. See a clear path for promotion to Client Success Manager roles and beyond. Our top CSMs and leaders started in this seat. Be part of a scaling team where every win matters and every voice is heard. Form relationships with senior decision makers, asset managers and brokers at the top commercial real estate firms across the country. What makes you a great fit? You’re not just looking for a job, you’re looking to launch a career in CS with real momentum. You could be a great fit if: You’re curious, coachable, and ready to dive headfirst into a fast-paced, goal-driven environment. You embrace new tools and technologies to work smarter and faster. You bring 1+ years of professional experience. Bonus if it’s in CRE, SaaS, or

VTS is the category leader in commercial real estate technology with more than 13 billion square feet managed on our platform globally. Every account in your book represents an opportunity to expand how some of the largest owners and operators in the industry leverage technology to modernize their portfolios. As an Account Manager, you will work directly with leadership while helping drive the next phase of growth at VTS. You will own expansion revenue across a portfolio of 60 to 80 SMB and lower mid market commercial real estate accounts. Your job is simple: generate and close net new revenue within your book. That means identifying whitespace, creating urgency, and running multiple deal cycles simultaneously, not waiting for opportunities to come to you. This is not a support role. Renewals and adoption are handled separately. You own the commercial motion including upsells, cross sells, and new product expansion, with a direct quota and meaningful upside for top performers. Here’s what you can expect as an Account Manager: Proactively identify expansion opportunities across your book using product usage data, account signals, and direct customer conversations. Run 30 to 60 day deal cycles across multiple accounts simultaneously. Build relationships with decision makers and navigate 1 to 3 stakeholder buying groups to close opportunities. Maintain a disciplined pipeline with accurate forecasting and clear next steps on every active deal. Partner closely with Customer Success and Sales while maintaining ownership of the commercial opportunity. Create urgency and momentum across active deals instead of reacting to inbound demand. What makes you a great fit? 2-4 years in a quota carrying B2B SaaS role across account management, SMB sales, or expansion focused customer roles. Demonstrated success sourcing and closing expansion revenue independently. Experience managing a high volume book of business with strong organizat

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Data at Brex The Data organization develops insights, models, and data infrastructure for teams across Brex, including Sales, Marketing, Product, Engineering, and Operations. Our Data Scientists, Analysts, and Engineers work together to make data—and insights derived from data—a core asset across the company. What you’ll do As a Data Analyst II (DA), you will play a central role in enhancing the operational tracking and reporting capabilities of different business teams across Brex. You will work closely with Data Scientists, Data Engineers, and partner teams to drive meaningful insights for the business through visualizations, self-service tools, and ad-hoc analyses. This is a high-impact role in a fast-paced fintech environment where your work will directly influence strategic decisions. Where you’ll work This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of bein

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Data at Brex The Data organization develops insights, models, and data infrastructure for teams across Brex, including Sales, Marketing, Product, Engineering, and Operations. Our Data Scientists, Analysts, and Engineers work together to make data—and insights derived from data—a core asset across the company. What you’ll do As a Data Analyst II (DA), you will play a central role in enhancing the operational tracking and reporting capabilities of different business teams across Brex. You will work closely with Data Scientists, Data Engineers, and partner teams to drive meaningful insights for the business through visualizations, self-service tools, and ad-hoc analyses. This is a high-impact role in a fast-paced fintech environment where your work will directly influence strategic decisions. Where you’ll work This role will be based in our New York office. We are a hybrid environment that combines the energy and connections of being in

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We are looking for a Principal-level, US-based, customer-facing engineer who is deeply hands-on with large-scale, distributed data systems and passionate about solving complex customer problems. You will be the technical front line for our largest enterprise customers: diagnosing and resolving production issues, shaping solutions that unlock value from our platform, and translating real-world pain points into product and engineering priorities. This is a high-impact, visible role that reports to the SVP of engineering and partners closely with Product Management, Support, Engineering, and Customer Success. Clear, crisp communication and strong customer empathy are essential. You Will Act as the primary technical point of contact for a portfolio of strategic enterprise customers using our big-data and high-scale services. Diagnose and troubleshoot complex issues across distributed systems, data pipelines, APIs, and integrations, often in live or near-live production contexts. Reproduce, triage, and drive resolution of incidents in partnership with Product Engineering, SRE/CloudOps, and Support.

Position Overview: The Solutions Sales Specialist will play an instrumental role in driving revenue growth for Diligent for both existing and new accounts for specialized products, with focus on Compliance (Entity Management and Managed Services). This position will collaborate with core selling teams, customer success, and other internal stakeholders to support the sales process. This role requires a strong understanding of corporate governance, legal entity management, and compliance workflows, paired with consultative selling skills and the ability to translate complex requirements into easy to understand, scalable SaaS solutions. Key Responsibilities Help generate strategic, product-focused pipeline in partnership with core sales teams. Lead discovery to understand customer goals and quantify the value of outcome-based GRC and Entity Management solutions. Advise on solution fit and make recommendations on how to best solution, working closely with SMEs, Solution Engineers and Professional Services. Co-run deals alongside core teams from start to finish. Recommend and present pricing and packaging aligned to customer values and desired outcomes. Support negotiations, security reviews, and procurement processes. Travel to customer sites to conduct strategic, on-site workshops and executive sessions. Partner with post-sale and adoption teams to support implementation and ensure a successful, value-driven customer outcome. Required Experience/Skills: 5+ years of experience in a technical sales, consulting or practitioner role, with a proven track record of success. Ability to build and maintain strong relationships with stakeholders at all levels, both internally at Diligent and within customer organizations. Strong commitment to continuous lear

Position Overview: The Senior Financial Analyst will play a critical role in supporting Diligent’ s financial planning and analysis efforts across assigned regions or business areas. This role provides deep insights and actionable recommendations that inform both strategic and operational decisions. The Senior Financial Analyst leads budgeting, forecasting, variance analysis, and financial modeling activities, while partnering closely with cross-functional teams and business leaders to drive performance and operational efficiency. The successful candidate demonstrates advanced analytical skills, strong business acumen, and the ability to influence stakeholders through clear, data-driven insights. Key Responsibilities Lead the design, maintenance, and enhancement of financial reporting packages, models, and dashboards to support business decision-making Analyze, consolidate, and interpret complex financial and operational data to identify trends, variances, and actionable business insights Drive budgeting, forecasting, and monthly/quarterly management reporting processes, ensuring alignment with company goals and financial statements Prepare and present financial materials for leadership and Board meetings, providing analysis and recommendations Partner with cross-functional teams (Accounting, Sales Operations, HR, Product, etc.) to support financial planning, process improvements, and strategic initiatives Perform advanced ad-hoc financial analyses to guide key operational and strategic decisions Identify opportunities to improve financial systems, tools, and processes for enhanced efficiency and data accuracy Mentor and provide guidance to junior analysts as needed, contributing to team development and knowledge sharing Required Experience/Skills 2-5 years of experience in financial reporting, analysis, or FP&A &nbs

SUMMARY STATEMENT We are looking for a Solution Architect to design the technical solutions behind our client engagements and give delivery teams a clear, workable path from concept to production. You will work across enterprise data, software applications and GenAI - translating complex business problems into practical architectures that delivery teams can build and scale. This could include architecting an agentic workflow for clinical operations, a conversational analytics product grounded in enterprise data, or an AI-enabled decision platform for commercial teams. You will work directly with clients, define the architecture, test the most important technical decisions yourself and establish the foundations for successful delivery. This is an architecture-first role with meaningful hands-on engineering: you will stay close enough to implementation to prove the architecture works and support it through production delivery, without becoming the primary engineer for every component. You will also help shape the reusable patterns, technical standards and accelerators behind Lynx’s growing AI-native life sciences practice. KEY RESPONSIBILITIES Solution Architecture Own the end-to-end solution architecture for client engagements, including data models, system design, integration patterns and technology choices. Translate business requirements into clear technical designs and implementation paths that delivery teams can build from. Design solutions spanning enterprise data, APIs, applications, cloud platforms and GenAI capabilities. Lead technical discovery with clients: understand requirements, assess existing systems and identify dependencies, constraints and delivery risks. Present architectural options and trade-offs clearly to technical teams, business stakeholders and senior leaders. Make pragmatic decisions across build speed, cost, scalability, security and maintainability. Review key implementation decisions and remain

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders About the Role We're hiring the first Account Managers at Modal. You'll report to the Regional Director of Account Management and be a founding member of the team. This function does not exist yet. There is no playbook, no territory map, no established motion. You'll own a book of business from day one and build the motion at the same time — from fast-moving AI startups to large enterprise teams running critical infrastructure on Modal. This is a commercial role with a revenue target. You'll be measured on retention and expansion across your accounts. While you won't be delivering the technical recommendations and implementation, the work is technical by nature. Our customers are engineers running GPU workloads, inference, and batch jobs in production, and you need to hold your own in those conversations. The profile we're hiring is a technical account manager. You've worked at companies that are deepl

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. About Talent at Modal Modal is growing fast, and the programs that bring people in and set them up to succeed are still being built. You'll join the Talent team as one of its first hires focused purely on programs; working closely with recruiting and leadership to build the events, internship, and campus presence that shape how the best people discover and experience Modal for the first time. The Role As Talent Programs Manager, you will own Modal's talent events, our intern program, and our presence at career fairs, end-to-end. This is a build-from-the-ground-up role for someone who wants full ownership rather than an existing playbook to execute. You'll work directly with recruiters, hiring managers, and marketing to make sure every program ladders up to real hiring outcomes, and you'll be the person who makes candidates' and interns' first experience of Modal a great one.

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role will be hybrid in Seattle, WA. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role. Have

About the Team OpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Sales team partners closely with customers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity. About the Role We’re looking for an Account Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform. This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience. This role will be hybrid in San Francisco, CA. In this role, you will: Own relationships with a portfolio of advertising partners, serving as their primary point of contact. Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products. Analyze campaign performance and provide clear, actionable recommendations to improve outcomes. Identify opportunities to expand partnerships through increased product adoption and incremental investment. Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value. Surface advertiser feedback and insights to inform product improvements and long-term strategy. Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem. You might thrive in this role if you: Have 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role