Product Support Operations Director in United States

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Revenue Marketing team at Mixpanel is responsible for pipeline generation across paid, website, and product-led channels. This role sits within that team as its dedicated engineering owner — accountable for the technical systems that power how people discover, evaluate, and request Mixpanel. You are the only engineer dedicated to this surface, which means you set its technical direction rather than execute against someone else's. You work directly with our marketing teams and partner with Growth Engineering on shared systems. Website design and content are handled by our web design team; your focus is the technical infrastructure, integrations, and systems that sit underneath. About the Role As our Marketing Systems Engineer, you own the technical layer of our marketing engine: the integrations and infrastructure that power our marketing website. The website is our primary lead capture system that turns traffic into pipeline. You own the systems that connect our marketing surface to Salesforce, Customer.io/Hubspot, and our broader GTM stack. You set the technical roadmap for this surface, move fast, measure impact, and treat reliability as a first-class concern rather than a cleanup task.You will also collaborate with Growth Engineering on shared infrastructure including handraiser routing and tracking. Responsibilities Own the technical health of the Mixpanel marketing website: page speed, WCAG compliance, Google Tag Manager, technical SEO, and third-party integrations including Qualified, Optimizely, and TrustArc. Own the integrations between the marketing website and our GTM stack t

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About Mixpanel Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten Viber, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees. Mixpanel delivers insights that customers trust. Visit mixpanel.com to learn more. About The Team Mixpanel Engineering is a small, fast-moving team focused on delivering real value to customers. We build powerful AI-powered product analytics while obsessing over clarity, simplicity, and delight. Engineers here own problems end to end. You can move across the stack to ship impact without being blocked by silos or heavy process. Product innovation drives our business, and product engineering teams own that responsibility. Our OLAP engine queries over 500 trillion events; a typical blob storage system we interact with processes 300 PiB/month at 1.2 Tbps sustained, and we run many of them across the world. The Data Runtime team owns the data execution layer that powers every Mixpanel product. We ensure that every customer query runs fast, cheap, and reliably, at any scale. This is an exciting time to join. Mixpanel's agentic and AI-first products are driving rapid growth in query volume, and Data Runtime is making the big bets that power it. We’re investing in elastic query compute and a distributed file cache that will let us scale query workloads dramatically without scaling cost with them. We

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Delivery Engineer Team As a member of the Delivery Engineer team, you will own the post-sales onboarding and data health for customers. Your goal will be to drive data trust, help embed Mixpanel into our customers’ data stack, and deliver on emerging AI integrations — delivering on the full value of Mixpanel as a self-serve analytics platform. You will work and consult with GTM team members and a diverse array of customers to successfully roll out product analytics to their organization and execute on technical projects and services that delight our customers. About the Role As a Delivery Engineer II, you will be on the front lines with our clients as they integrate Mixpanel into their core product development processes. You will lay the foundation for customers to adopt product analytics and get value from Mixpanel by delivering a world-class, on-time, and value-oriented onboarding experience. With your comprehensive project management knowledge, consultative approach, expertise in the analytics space, and technical knowledge of the modern data stack, you will lead our clients' first experience with Mixpanel as they incorporate product analytics into their data ecosystem as a foundational element. With your deep technical breadth and expertise in the analytics space, you’ll be the expert consultant on all things data and ecosystem. As Mixpanel and our customers continue to iterate on agentic integrations, you’ll own ensuring customers are able to build, assemble context, and integrate AI workflows with Mixpanel. Responsibilities Own onboarding and data health for our strategic and high-value c

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Delivery Engineer Team As a member of the Delivery Engineer team, you will own the post-sales onboarding and data health for customers. Your goal will be to drive data trust, help embed Mixpanel into our customers’ data stack, and deliver on emerging AI integrations — delivering on the full value of Mixpanel as a self-serve analytics platform. You will work and consult with GTM team members and a diverse array of customers to successfully roll out product analytics to their organization and execute on technical projects and services that delight our customers. About the Role As a Delivery Engineer II, you will be on the front lines with our clients as they integrate Mixpanel into their core product development processes. You will lay the foundation for customers to adopt product analytics and get value from Mixpanel by delivering a world-class, on-time, and value-oriented onboarding experience. With your comprehensive project management knowledge, consultative approach, expertise in the analytics space, and technical knowledge of the modern data stack, you will lead our clients' first experience with Mixpanel as they incorporate product analytics into their data ecosystem as a foundational element. With your deep technical breadth and expertise in the analytics space, you’ll be the expert consultant on all things data and ecosystem. As Mixpanel and our customers continue to iterate on agentic integrations, you’ll own ensuring customers are able to build, assemble context, and integrate AI workflows with Mixpanel. Responsibilities Own onboarding and data health for our strategic and high-value c

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the LATAM Sales Team Mixpanel's LATAM Sales team owns the region end to end — sourcing net-new enterprise logos and expanding existing accounts across Latin America. As a standalone team rather than part of a broader vertical motion, LATAM Sales builds its own playbooks, buyer relationships, and market fluency specific to the region. About the Role The right candidate for this role runs a full sales cycle from first conversation to close, builds real fluency in the LATAM market and its buyers, and turns what they learn in the field into playbooks the rest of the team can use. Reporting to the Senior Manager of LATAM Sales, they own a territory end-to-end: sourcing net-new pipeline, expanding existing accounts, and applying a consistent qualification approach to every deal. They partner closely with Sales Engineering on technical discovery and with Marketing on messaging that reflects what's actually happening in the field. This is a role for someone who understands the LATAM region and its buyers, works well without a finished playbook, and helps build one as they go. Responsibilities Source, qualify, and close net-new enterprise business across LATAM, including new business units and subsidiaries inside existing accounts Drive expansion pipeline alongside Renewal Managers and Customer Value Managers Run full-cycle enterprise sales using MEDDPICC (or Mixpanel's chosen methodology) to qualify and manage every deal Forecast accurately and flag risk early, to your manager and in the CRM Build fluency in LATAM buyer personas, language, and common use cases, and apply region-specific discovery questions

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Delivery Engineer Team As a member of the Delivery Engineer team, you will own the post-sales onboarding and data health for customers. Your goal will be to drive data trust, help embed Mixpanel into our customers’ data stack, and deliver on emerging AI integrations — delivering on the full value of Mixpanel as a self-serve analytics platform. You will work and consult with GTM team members and a diverse array of customers to successfully roll out product analytics to their organization and execute on technical projects and services that delight our customers. About the Role As a Delivery Engineer III, you will be on the front lines with our clients as they integrate Mixpanel into their core product development processes. You will lay the foundation for customers to adopt product analytics and get value from Mixpanel by delivering a world-class, on-time, and value-oriented onboarding experience. With your comprehensive project management knowledge, consultative approach, expertise in the analytics space, and technical knowledge of the modern data stack, you will lead our clients' first experience with Mixpanel as they incorporate product analytics into their data ecosystem as a foundational element. With your deep technical breadth and expertise in the analytics space, you’ll be the expert consultant on all things data and ecosystem. As Mixpanel and our customers continue to iterate on agentic integrations, you’ll own ensuring customers are able to build, assemble context, and integrate AI workflows with Mixpanel. Responsibilities Own onboarding and data health for our strategic and high-value

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for. About the Role The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a defined book of accounts. You'll own the adoption and value plan for each account end to end: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and driving the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account Executive and renewal counterparts, and bring a growing point of view on how customers should think about AI in their product workflows. This role suits someone who can own a project end to end and is ready to start extending their influence beyond their own accounts to the wider team. Responsibilities Own the value plan for each account in your portfolio, connecting the business problem that led the customer to buy Mixpanel with the outcomes they measure. Build relationships with business and technical stakeholders, aligning Mixpanel's capabilities to what customers care about most. Run discovery on customer priorities and pain points, and turn what you learn into concrete adoption plans and internal updates. Partner with your Account Executive on expansion and y

Location: Remote Orca is expanding into new product verticals, bringing a new class of regulated assets on-chain with the compliance infrastructure and liquidity primitives to make them actually work. Our ambition reaches beyond becoming the leading provider of financial primitives in crypto—we aim to reshape the foundation of finance itself. If you are someone who is tired of just working another job and wants to build something meaningful, then we invite you to join our team. We’re always looking for talented individuals to join our growing team. If you think your skills can contribute to Orca's mission, but don’t see a specific role that matches your expertise in our current open positions, we’d love to hear from you. By submitting your resume here, you’ll be considered for future opportunities that align with your background and interests. If there’s a potential fit for an existing or upcoming opportunity, our team will get in touch. While we’d love to respond to everyone, we’re unfortunately unable to provide individual updates on all open applications. What Orca offers Competitive Salary. Bonus AND Token allocation. Flexible work schedule. Home office stipend. Wellness stipend. Opportunity to co-work with the team multiple times a year from at different locations around the world, fully covered by Orca. Option to work remotely or from Orca’s office in New York City. Paid subscriptions to GitHub Copilot, ChatGPT, or other tools that make you more productive. About: https://orca.so Twitter: https://x.com/orca_so Discord: https://discord.orca.so Podcast: https://orcapod.orca.so Orca is an equal opportunity employer.

We built Bubble with a clear mission: to empower everyone to create software. Our AI visual development platform lets anyone, from first-time entrepreneurs to enterprise teams, take an idea from prompt to fully-functional, scalable app across web, iOS, and Android. With over 6 million users in more than 100 countries, Bubble is breaking down the barriers to entrepreneurship and innovation worldwide. Our Product Bubble is the only fully visual AI app builder that lets you vibe code without the code to go beyond prototypes and launch real apps to real users. Chat with AI when you want speed, edit directly when you want control. Bubble's visual editor lets you fine-tune any detail, from the design to privacy rules and programming logic, so you're never stuck, even if AI hits its limits. Everything you need comes built in: a unified web and native mobile editor, enterprise-grade hosting, security, database management, and automatic scaling that grows with your business. You can build just about anything on Bubble, and our community is living proof. Mailead grew a $10K investment into a $2M valuation, and Faceless.video went from zero to $1M+ ARR in under a year. People aren't just launching products on Bubble, they're building real businesses. See how Bubble builders are shipping apps that change industries, solve problems, and shape the future here: Inspiring builders, breakthrough apps . Why Join Bubble Now? The rise of AI-generated software has validated everything Bubble has been building toward for over a decade. But pure AI-generated code is fragile, hard to debug, and rarely production-ready. Bubble bridges that gap, combining the speed of AI with a structured visual platform that produces stable, scalable, secure software. The people who join Bubble right now will help define what that means for millions of builders around the world. If you've ever wanted to work on something that genuinely changes who gets to build, this is your moment. About the Team: We’re ex

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team Internal Analysis is the data team at Mixpanel — the team that turns data from every corner of the business into the decisions that shape our product and our growth. They own the full path: from raw data in source systems, through a governed warehouse, to the models, metrics, and insights leaders across the company act on. It's two complementary disciplines under one roof. Our Analytics Engineers own the data end to end — ingesting from source systems, modeling through a medallion architecture on BigQuery, and producing the trusted tables and reporting artifacts the rest of the company runs on. Our Data Scientists build on that foundation, partnering with Product to refine the user experience and with GTM to sharpen how we grow — inspecting signals, running experiments, and surfacing the insights that change what we do next. About the Role You'll lead this team — and help shape Mixpanel's data culture. We're looking for someone who can influence the organization to become more metrics-driven: establishing clear KPIs, helping teams define success upfront, and ensuring analytics and data science are engaged as strategic partners from the start of an initiative, not brought in at the end to validate decisions already made. As we grow the data organization's remit across the company, this role has the scope to establish practices that don't yet exist, KPI ownership, cross-functional operating rhythms, a shared standard for what 'data-driven' means here, and where AI belongs in both how the team works and what the platform delivers. It takes building real trust with cross-functional leaders to

About the Team: GTM Innovation is a product engineering team with a charter to automate 100% of digital knowledge work in OpenAI's GTM, so sellers spend more time directly with customers. AGI-level reasoning doesn’t mean organization-level transformation “just works” out of the box; orgs must be redesigned around abundant intelligence and persistent virtual coworkers. Our team builds and scales a fleet of virtual coworkers that operate as full-time members of the account team, and redefines how our human-first revenue organization interacts with their agentic teammates. About the Role We’re looking for backend software engineers with a product mindset to join the GTM Innovation team. You’ll help OpenAI meet the world at scale. You’ll partner closely with go-to-market teams to understand their workflows, identify leverage points, and ship novel solutions using OpenAI’s API platform. You’ll move quickly from prototype to production, and your work will directly shape how customers experience our technology in the field. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and help define entirely new categories of enterprise software. In this role, you will: Build high-impact applications and tools that accelerate OpenAI’s go-to-market efforts Work across the full product lifecycle for GTM: prototype, iterate, ship, and maintain Embed with Sales, Technical Success, and Revenue Operations to identify user needs and build for them Apply OpenAI’s models in novel ways to solve real-world customer and internal workflow problems Translate learnings into feedback for Applied and Research teams to inform product development You’ll thrive in this role if you: Have 4+ years of experience as a software/ML/product engineer working on user-facing systems Former founder, or early engineer at a startup who built a product from scratch is a plus Are fluent in Python or JavaScript and comfortable building full-stack applications Have built or prototy

About the Team: GTM Innovation is a product engineering team with a charter to automate 100% of digital knowledge work in OpenAI's GTM, so sellers spend more time directly with customers. AGI-level reasoning doesn’t mean organization-level transformation “just works” out of the box; orgs must be redesigned around abundant intelligence and persistent virtual coworkers. Our team builds and scales a fleet of virtual coworkers that operate as full-time members of the account team, and redefines how our human-first revenue organization interacts with their agentic teammates. About the Role We’re looking for Full Stack software engineers with a product mindset to join the GTM Innovation team. As a product engineer on this team, you’ll help OpenAI meet the world at scale. You’ll partner closely with go-to-market teams to understand their workflows, identify leverage points, and ship novel solutions using OpenAI’s API platform. You’ll move quickly from prototype to production, and your work will directly shape how customers experience our technology in the field. This role is ideal for engineers who want to be close to users, own end-to-end outcomes, and help define entirely new categories of enterprise software. In this role, you will: Build high-impact applications and tools that accelerate OpenAI’s go-to-market efforts Work across the full product lifecycle for GTM: prototype, iterate, ship, and maintain Embed with Sales, Technical Success, and Revenue Operations to identify user needs and build for them Apply OpenAI’s models in novel ways to solve real-world customer and internal workflow problems Translate learnings into feedback for Applied and Research teams to inform product development You’ll thrive in this role if you: Have 4+ years of experience as a software/ML/product engineer working on user-facing systems Former founder, or early engineer at a startup who built a product from scratch is a plus Are fluent in Python or JavaScript and comfortable building full-s

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. The Customer First Team We are a team of Identity and Access Management experts. We help customers, businesses, and organisations maximise their Okta IAM platform investment, providing rapid time-to-value in adoption and usage and promoting scalability and agility. Our team sits within the Customer First area - focused on ensuring the long term success of our customers. Join our team! We’re building a world where Identity belongs to you. Role Summary Reporting to the Sr. Manager, Strategic Programs and Delivery Governance, the Program Manager, Services Solutions & Delivery Acceleration is a key operational and technical enablement leader within our Global Professional Services and Delivery Success organization. This role treats "services as a product"—transforming custom, highly complex implementation workflows into standardized, packaged service solutions and reusable delivery acceleration toolkits. Work

Become a part of our caring community Help shape practical, responsible AI solutions that improve healthcare experiences and outcomes. Humana’s Enterprise AI organization develops safe, scalable AI solutions across our Insurance and CenterWell businesses. We bring together product managers, data scientists, engineers, policy experts, and business leaders to apply emerging technology to meaningful healthcare challenges. As Associate Director of Applied AI, you will lead teams that design, build, and deploy enterprise AI solutions, with a focus on generative AI and intelligent agents. You will connect technical strategy to business needs, guide responsible delivery in a regulated environment, and help teams turn promising ideas into measurable outcomes for members, patients, and associates. Key Responsibilities Lead and mentor teams developing production-ready AI solutions that improve healthcare delivery, member experiences, and business operations. Help define and execute the roadmap for applied AI initiatives in alignment with enterprise priorities and business needs. Guide the evaluation and adoption of machine learning, generative AI, large language models, multimodal models, and intelligent agent technologies. Oversee scalable APIs, frameworks, data pipelines, retrieval-augmented generation solutions, and agent orchestration capabilities. Partner with product, data science, engineering, architecture, security, and business teams to translate requirements into reliable solutions. Establish standards for AI evaluation, obse

About the Team The Plugin Ecosystem team builds the platform and product experiences that let people extend ChatGPT and Codex. We work on plugins, skills, connectors, interactive apps, and open standards like the Model Context Protocol (MCP). We make plugins easy to discover, install, and use, ensure they’re invoked at the right time, and help people find new ways to get value from them. We want anyone to be able to turn a useful workflow into a plugin, share it, and have other people use it. A plugin can package instructions and skills with connections to the tools and data it needs. Our work spans creation and publishing, reliable execution across our products, clear permissions and approvals, and the controls admins need to bring plugins to their organizations. We work closely with research to improve plugin quality as models evolve. About the Role We’re looking for product-minded engineers to build the systems behind plugins and improve how models use them. Depending on your focus, you may scale generalist infrastructure and identity-related integrations across products, or improve plugin quality at the intersection of backend engineering and applied AI or work on the product experience itself to drive plugin usage. You’ll work across teams and own problems from diagnosis and design through implementation and release. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Design and ship APIs, SDKs, and services that developers use to extend ChatGPT and Codex. Build intuitive experiences that help users discover, install, and use plugins to get more done. Make plugins easier to create, test, publish, update, and share. Improve when and how models use plugins, from choosing the right plugin to completing a task. Work with Research to diagnose failures and measure improvements as models evolve. Improve plugin reliability and interaction quality acros