Product Support Specialist in United States

About the Team Customer education helps customers and partners build the practical skills and confidence to use AI and OpenAI products safely and effectively. The team focuses on role- and skill-based learning paths, practical content, and product experiences that accelerate learning in the workplace. It brings together learning and enablement expertise, field insight, product signals, and measurement to improve learner and business outcomes. Together, these experiences will help enterprise users build practical AI skills, apply them with confidence in their work, and demonstrate what they can do. Employers will gain a clearer view of workforce skills and progress, helping them recognize capability, focus development where it matters most, and build confidence in workforce readiness. About the Role We’re looking for a full-stack engineer to define and build a new class of learning experiences. This is an early-stage product area where technical judgment, product sense, and learner empathy are critical. You will be setting a technical vision for how people use AI to learn how to use AI, safely and beneficially. This is a hands-on, 0-1 product engineering role with broad technical and product ownership. You’ll set direction, make foundational decisions, and ship the first versions of experiences that can grow into the default way people learn at work. You will drive full-stack product experiences end to end, from prototype through launch, instrumentation, iteration, and production hardening. The work spans interaction design, frontend implementation, backend APIs and services, learner state, content and runtime integration, telemetry, evaluation, reliability, safety, accessibility, and launch readiness. You’ll work closely with our education, GTM, and engineering teams to translate how people learn into products people want to use. bring role- and skill-based learning paths into the product, designing coaching, feedback, and adaptive support which responds to each lea

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. About Modal Design Modal is building the future of serverless computing, and the brand that carries that story is still taking shape — You'll join Modal's newly formed Brand team inside our design org as one of its first senior hires, working directly with the Director of Brand Design and Head of Design to build a brand developers recognize instantly and remember. The Role As a staff-level Brand Designer, you will have major influence over every brand surface: the marketing website, campaigns, events, editorial projects like the GPU Glossary and forthcoming publications, and out-of-home work as we scale into larger formats. You'll also be a beacon to external agencies, representing Modal's internal creative voice and making sure the work translates into a system we can actually build on. And as the studio grows, you'll help set its craft standard — guiding and mentoring earl

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE The largest, most demanding enterprises run on Baseten, and they bring exacting requirements for how people, services, and agents access the platform. This is the founding role for our identity and authorization team within enterprise engineering. You'll own the identity and access layer of the Baseten platform: the authorization model, credential systems, and admin experiences that enterprise IT teams use to govern access for organizations like Harvey, HubSpot, and Notion. You'll design and build Baseten's fine-grained authorization system from the ground up to support the workflows customers depend on today while giving them cleaner, more precise ways to manage access as the platform grows. Authorization at Baseten requires low-latency permission checks at high request volume, consistent contracts and behaviors across the product suite, and strong security guarantees for mission-critical, highly regulated workloads. EXAMPLE INITIATIVES Recent and upcoming work in this area: Fine-grained authorization for users, service accounts, and agentic workloads: per-resource permissions at the organization, team, and workload scope to support both common workflows and complex enterprise access policies Programmatic authentication allowing high-compliance customers to connect service principles securely via short-lived, workload-based credentials Agent credentials that grant an agent exactly the access it needs for the gi

About the Team At OpenAI, Trust & Safety Operations is central to protecting OpenAI’s platform, customers, and the public from abuse. We partner closely with Product, Engineering, Legal, Policy and Go To Market teams to identify emerging risks, build and mature enforcement systems, and ensure high-integrity operations while delivering a great user experience at scale. We’re building the Monetization Trust & Safety Operations team to ensure OpenAI can grow advertising in a way that is safe, trusted, and sustainable—for users, advertisers, and the business. This team sits at the intersection of operational scale, product risk, and rapid revenue growth, designing systems and operations that enable ads to scale without compromising user trust or safety. It’s critical to us that our Ads product be built in a way that corresponds to our Ads principles , and this team is key to that. About the Role We’re looking for a senior operator with strong analytical instincts to help build and scale Monetization Trust & Safety Operations at OpenAI. In this role, you’ll flex across the team’s highest-priority data and operational needs—from reporting and dashboard insights to budget and capacity planning, project-based analysis, and data automation —while partnering closely with Product, Policy, Engineering, Legal, Go To Market, and Data Science and Data Engineering teams. This role sits at the intersection of strategy, execution, and data: you’ll define ambiguous problems, query and validate data, build decision-support systems, and translate operational signals into clear recommendations and scalable, AI-first solutions. You should be comfortable moving from a high-level question to a rigorous analysis, a useful dashboard, an automated workflow, or a durable operating mechanism. As OpenAI introduces new revenue-generating formats and partnerships, you’ll help the team understand where risks, capacity constraints, quality gaps, and opportunities are emerging. You’ll brin

About the Team OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. Our Communications team includes External Communications, Internal Communications, and other strategic communications functions. This team’s ethos is to support OpenAI’s mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. About the Role We’re looking for a senior communications leader to shape how OpenAI communicates about cybersecurity. This person will define the global narrative, lead communications for major product, research, and business milestones, and build sustained programs that explain how OpenAI is helping advance cyber defense while managing the risks created by increasingly capable models. The role will connect OpenAI’s work across cybersecurity products and capabilities, responsible deployment, threat intelligence, enterprise security, research, and public policy. You will work closely with Security, Product, Research, Preparedness, Safety, Global Affairs, Go-to-Market, Legal, and Marketing to anticipate opportunities and risks, develop coordinated communications, and build trust with security practitioners, customers, policymakers, and the public. This is both a strategic and hands-on role. The right person will be comfortable defining a long-term communications strategy, building the systems and relationships needed to execute it, and personally leading through major launches, technical disclosures, and fast-moving issues. This role reports to the Head of Communications, Business and is based in San Francisco, CA. We use a hybrid work model of 3 days per week in the office and offer relocation assistance. In this role, you will: Define and lead communications strategy for OpenAI’s cybersecurity work, from global narrative development through launches, research, threat reporting, and sustained storytelling. Build a clear, differentiated story about how OpenAI can

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We embed deeply with users to solve high-leverage problems. We move quickly from prototype to deployment and surface patterns that shape the platform. We operate at the intersection of customer delivery and core development. We work closely with Product, Research, and Go-To-Market (GTM). About the role We are hiring a Forward Deployed Engineer (FDE) to build and deploy AI systems for legal work. You will embed deeply with customers—often working closely with senior legal practitioners—to identify the right first use case, rapidly prototype a solution, and prove measurable value. Early engagements may focus on creating a “hero” workflow that shows how OpenAI’s models can support legal analysis, drafting, research, or real-time work with complex case records. You will own the technical work from discovery and proof of concept through production adoption, while translating customer workflows and constraints into clear product feedback. As the motion matures, you will turn successful deployments into repeatable patterns that can scale across larger accounts and the broader legal market. This role is based in San Francisco or New York City. We use a hybrid work model of three days in the office per week and offer relocation assistance. Travel up to 50% may be required. In this role, you will Embed with law firms and legal teams to understand their workflows, identify high-value opportunities, and select the right initial use cases to prove value. Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks t

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We embed deeply with users to solve high-leverage problems. We move quickly from prototype to deployment and surface patterns that shape the platform. We operate at the intersection of customer delivery and core development. We work closely with Product, Research, and Go-To-Market (GTM). About the role We are hiring a Forward Deployed Engineer (FDE) to build and deploy AI systems for legal work. You will embed deeply with customers—often working closely with senior legal practitioners—to identify the right first use case, rapidly prototype a solution, and prove measurable value. Early engagements may focus on creating a “hero” workflow that shows how OpenAI’s models can support legal analysis, drafting, research, or real-time work with complex case records. You will own the technical work from discovery and proof of concept through production adoption, while translating customer workflows and constraints into clear product feedback. As the motion matures, you will turn successful deployments into repeatable patterns that can scale across larger accounts and the broader legal market. This role is based in San Francisco or New York City. We use a hybrid work model of three days in the office per week and offer relocation assistance. Travel up to 50% may be required. In this role, you will Embed with law firms and legal teams to understand their workflows, identify high-value opportunities, and select the right initial use cases to prove value. Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks t

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Overview Join a team responsible for building the authentication and security solutions that help protect digital interactions across Mastercard's Identity Solutions platform. As a Senior Software Engineer, you will design, develop, and support secure, scalable, and high-performing applications that enable trusted identity verification, authentication, and fraud prevention capabilities. In this role, you will take ownership of complex technical challenges, contribute to software design and architecture decisions, and partner closely with product, security, and platform teams to deliver reliable, production-ready solutions. You'll play a key role in advancing engineering excellence through secure development practices, system reliability, automation, and continuous improvement while mentoring other engineers and influencing technical direction across the team. Role •Design, build, test, deploy, and maintain scalable, cloud-native applications and microservices •Develop REST APIs using Java and Spring Boot, focusing on performance, scalability, and reliability •Translate requirements into well-structured designs and architecture, ensuring maintainability and security •Lead and contribute to system design discussions, aligning with architectural standards and best practices<

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Overview Join a team focused on transforming how Mastercard's payment systems are built, scaled, and operated. As a Senior Software Engineer, you will lead the design and development of cloud-ready applications, microservices, and distributed systems that support large-scale payment processing platforms while helping advance modernization, automation, and engineering excellence across the organization. In this role, you will contribute to software architecture decisions, drive technical design discussions, and partner with engineers to deliver scalable, resilient, and maintainable software solutions. You'll have the opportunity to solve complex technical challenges, mentor other engineers, and influence how software is designed, developed, tested, and supported across critical technology platforms. What You Will Do •Design software solutions and contribute to software architecture decisions that support scalability, maintainability, and operational excellence. •Translate complex product requirements into technical designs and implementation plans. •Lead development of modular, extensible, high-performance applications. •Design and implement comprehensive unit, functional, and integration testing strategies. •Analyze, optimize, and improve application performance, scal

Our Purpose Mastercard powers economies and empowers people in 200&#43; countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Software Engineer II Overview Join a team focused on transforming how Mastercard's payment systems are built, scaled, and operated. As a Software Engineer II, you will design and develop cloud-ready applications, microservices, and APIs that support large-scale payment processing platforms while helping advance modernization, automation, and engineering excellence across the organization. You'll work on scalable backend systems, contribute to platform modernization initiatives, and collaborate with engineers to deliver reliable software solutions. This role is ideal for someone who enjoys solving technical challenges, building production-ready applications, and continuously improving how software is designed, developed, tested, and supported. What You Will Do •Design software components by translating product requirements into scalable technical solutions. •Contribute to software architecture decisions and technical design discussions. •Build modular, extensible, maintainable, and performant applications. •Design, execute, and maintain unit, functional, and integration tests. •Apply secure coding practices throughout the software development lifecycle. •Participate in code reviews and contribute to engineering quality standards. •Support system performance optimization, scalability impr

Job Requisition ID # 26WD100713 Position Overview The Events & Experiences team is seeking an experienced Keynote Content Producer to help shape the creative content behind Autodesk's most important live experiences. This role will support keynote content across Autodesk's growing portfolio of flagship events, including Autodesk University (AU), One Team Conference (OTC), TechX, and other emerging programs. As part of the Worldwide Marketing organization, you'll partner across Executive Communications, Product Marketing, Brand, Creative, and production agency teams to transform ideas into memorable live experiences. From presentation design and customer stories to multimedia content, product demonstrations, and executive presentations, you'll bring together the many creative elements that define Autodesk's keynote experiences. This is a unique opportunity for someone who thrives at the intersection of creativity, production, and project management. You'll orchestrate complex content workstreams, build alignment across diverse teams and stakeholders, anticipate challenges before they impact delivery, and play a key role in delivering some of Autodesk's most visible moments for customers, partners, employees, and industry audiences around the world. Successful candidates are equally comfortable building detailed production plans, collaborating with creative teams, influencing without direct authority, and adapting quickly in the fast-paced environment of live events. Responsibilities Partner with the Director of Keynote Strategy and cross-functional stakeholde

Work Flexibility: Field-based Associate Sales Representative – Injury/Infection Prevention As an Associate Sales Representative, you will play a key role in supporting the sales team by promoting Stryker's Sage products, with a focus on Injury and Infection Prevention solutions, to healthcare providers. You’ll assist with engaging product demonstrations, contribute to managing customer relationships, and provide exceptional support to ensure client satisfaction. Additionally, you’ll participate in training programs, attend industry events, and collaborate with the sales team to help achieve business goals. This position serves as an excellent opportunity to gain valuable experience and advance into a more senior sales role within Stryker. What you will do • Promote Sage Products to nurses/clinicians and appropriate hospital staff while providing excellent customer service and developing customer relationships. • Follow extensive product training, to be able to tailor promotional messages based upon knowledge of the customer, advise on appropriate product selection, answer customer questions about product functionality and distinguish Sage’s products from competitors. • Assist in hospital surveys as well as post-sale implementation and training including ensuring customer adoption and satisfaction. • Focus on customer satisfaction by demonstrating teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity and providing a highly responsive and unsurpassed level of customer service. • Assist in preparation and operation of trade shows, conventions and clinical meetings. • Adhere to all facility protocols and pertinent Occupational Safety and Health Administration (OSHA) guidelines when conducting product evaluation. What you need Required:</b

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and es

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions. What will I be doing? Lead technical discovery to identify and address our customers’ needs Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise Conduct impactful, value-based solution reviews and in-depth technical sessions Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and es

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. Department Introduction The Systems Integration Group (SIG) develops advanced test solutions that support semiconductor manufacturing and product quality. The team partners across engineering, operations, procurement, and external suppliers to design, build, and deploy innovative hardware platforms that enable reliable testing and validation of semiconductor devices. Join the team building semiconductor memory test platforms for tomorrow’s AI infrastructure. Position Overview As an Electrical Design Engineer, you will design and develop electronic hardware used in advanced semiconductor test systems. You will apply electrical engineering principles to create analog, digital, and mixed-signal solutions that support manufacturing and product development. This role spans the full hardware development lifecycle, from concept and design through validation, deployment, and sustaining support. You will collaborate with cross-functional teams around the world to deliver reliable, high-quality test solutions. Responsibilities Design analog, digital, and mixed-signal electronic circuits from concept through implementation and validation Evaluate and select electronic components to meet system performance, reliability, and cost objectives Develop schematics and collaborate with PCB designers to create optimized board layouts Perform circuit simulation, analysis, and design verification using industry-standard tools Debug, test, and val