Program Manager Community Support in United States

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role: As the Manager of Scaled Customer Success at Synthesia, you’ll lead a high-performing team of CSMs, collectively managing a book of business $22M+ in ARR across all customer segments (Strategic, Enterprise, MidMarket, and Emerging). This role is at the intersection of people leadership, digital program innovation, and commercial accountability. You’ll be the architect of scalable, data-driven engagement programs that drive product adoption, elevate customer health, and protect and grow revenue at scale. You’ll bring a builder's mindset: able to identify what needs to be created, frame it clearly, and partner with Product and RevOps to bring it to life quickly. Lead, coach, and develop a team of 6+ Scaled CSMs across the U.S. and U.K., each managing a high-volume book ranging from 100-400 accounts Own the strategy and execution of digital customer success programs designed to drive engagement, product adoption, and retention across the emerging and mid-market segments Partner with Product, RevOps, and Customer Enablement to design, test, and iterate on automated and tech-touch engagement solutions Champion a data-driven, hypothesis-testing culture — using signals and insights to continuously evolv

Company Description Novo is a venture-backed fintech that simplifies banking for small businesses. Since our Fall 2018 beta launch, we've expanded offerings from free checking accounts and debit cards to lending products, business tools (invoices, bookkeeping, and more), and integrations.Today , Novo is a powerfully simple banking platform that serves over 250,000 small businesses. In addition to providing smart tools built for entrepreneurs to better run and grow their businesses, Novo has processed billions in transactions in partnership with a number of established banking partners. Our vision is to be the go-to platform serving small businesses – from launch to everyday – so business owners can focus on growing, while Novo provides seamless money movement, money storage, and access to capital. We'd like to look back 5–10 years from now and know that we helped new generations of small businesses succeed because of the work we did at Novo. Novo raised $170 million in venture capital and is backed by leading investors, including Stripes, Valar Ventures, Crosslink Capital, and Notable Capital (formerly GGV). Learn more at https://www.novo.co . Role Description Novo is seeking a highly experienced and motivated product manager to own and scale our core banking experience — the accounts, money movement, cards, and program infrastructure that power banking for over 250,000 small businesses. This role is critical to ensuring the reliability, usability, and depth of the products at the heart of Novo, supporting our rapidly expanding customer base and business operations. The ideal candidate is a hands-on product leader who can set product direction for complex, regulated financial products, partner closely with Engineering, Design, Risk, and Compliance, and work hand-in-hand with banking partners to ship reliable, secure, high-quality experiences within a dynamic, regulated fintech environment. Responsibilities Product Strategy & Leadership Own the strategy, roadmap,

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Manager, Strategic, you will serve as a trusted advisor to Vanta's largest and most complex customers—organizations with 10,000+ employees navigating sophisticated security and compliance landscapes. Unlike traditional CSM roles managing 20-30 accounts, you'll own a focused book of 5-10 strategic accounts, driving deep customer relationships, multi-quarter projects, and high-impact business outcomes. The Strategic CS team plays a defining role in proving Vanta can serve the enterprise at scale. You'll partner closely with Strategic Account Executives and Account Managers to execute land and expand strategies, manage complex implementations, and guide executive stakeholders through their GRC program maturity journeys. Your work will directly influence Vanta's upmarket growth, product roadmap, and strategic positioning in the market. What you’ll do as a Customer Success Manager, Strategic at Vanta: Serve as the primary trusted advisor for 5-10 of Vanta's most strategic customers, each with 10,000+ employees and highly complex organizational structures Lead enterprise-scale implementations, configurations, and optimizations of Vanta's Trust Management Platform across multi-business-unit, multi-geography organizations Build and maintain deep, multi-threaded executive relationships with CISOs, CIOs, Chief Compliance Officers, and other C-level stakeholders Partner closely with Strategic Account Executives and Account Managers to identify expansion opportunities, develop account growth strategies, and execute on land and expand motions Manage complex, multi-quarter projects that require coordination across

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. We are seeking an experienced Manager of Security Operations, reporting to the Director of Security, to lead our exceptionally talented Security Engineering team. Vanta’s Security Operations team provides essential security operational services, including configuring, monitoring, and maintaining our security tools and infrastructure. You’ll be responsible for leading the Security Operations team and assisting with incident response, setting our detection and response strategy, and assisting with investigations. You’ll also work cross-functionally to ensure we maintain compliance and improve our secure maturity. What you’ll do as a Manager, Security Operations at Vanta: Lead and grow a team of the best security operations analysts in the world, with a view of security that is AI-first, human-centric, and trust-based. Help define the strategy for Vanta’s security operations team, and empower the team to implement robust security protocols and stay ahead of emerging threats. Leverage AI to improve efficiency of team processes, and improve the maturity of the overall security program. Lead and drive incident response from detection, remediation, to prevention Identify, develop, and implement new processes in our security operations program Identify new technologies and emerging threats for our organization, and plan a technology-driven approach to addressing new risks How to be successful in this role: Strong leadership experience in security and an ability to lead a global team from a foundation of transparency and trust. Strong security operations experience, with emphasis on implementing security controls in a SaaS and cloud env

ABOUT THE TEAM The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success. YOUR MISSION As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform. You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence. WHAT YOU'LL DO Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences. Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones. Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations. Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps. Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes. Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness. WHAT YOU'LL BRING 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS. Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles. Strong content creation skills with th

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About the Role Ramp's implementation and Advisory motion is evolving. As the business scales, we're building a System Integrator (SI) and Advisory channel that expands delivery capacity, reaches new customer segments, and drives faster time-to-value. This role sits at the center of that shift. This is a rare opportunity to build a channel program from the ground up at a company with the scale to make it matter. You'll have real ownership over how Ramp partners with System Integrators (SIs), Advisory firms, and boutique consulting shops. The goal is a repeatable, high-quality program that grows with Ramp and becomes a core part of how we acquire and deliver for customers. What You'll Do Acquire new System Integrators (SIs), Advisory firms, and boutique consulting shops as partners to grow the referral motion of partners brining new customers to Ramp Define how implementation work gets routed to System Integrator partners, building the qualification criteria and intake logic that makes it easy for sales team to bring the right partner into the right d

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. About The Team The Internal Controls team designs and oversees Plaid’s SOX compliance and internal control framework to ensure accurate financial reporting and operational integrity. We partner cross-functionally to support IPO readiness, build scalable audit foundations, and drive trust in Plaid’s financial systems and processes through strong controls, collaboration, and continuous improvement. Role Descriptioin As the Internal Controls Manager, you will design, implement, and lead Plaid’s SOX compliance and internal control programs. You will partner with cross-functional teams to build scalable, efficient controls that support IPO readiness and long-term compliance. You will manage external advisors, drive remediation efforts, and serve as a key liaison to auditors and senior leadership. Over time, you’ll build and lead a team, expand audit coverage, and continuously improve our control environment through automation and risk-based processes. Responsibilities Maintain and optimize Plaid’s SOX internal controls program to support IPO readiness. Partner with process and control owners to develop, document, and maintain effective, scalable internal controls across key functions. Manage and grow co-

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Manager, IT SOX PMO, you'll own information technology (IT)-specific Sarbanes-Oxley (SOX) compliance activities and serve as a subject matter expert for IT general controls (ITGCs) and IT application controls (ITACs). You will be an individual contributor, reporting to the Senior Director, SOX PMO Leader within the Chief Accounting Officer's organization, you'll directly support the Senior Manager, IT SOX PMO in strengthening GitLab's IT SOX program, preparing new and changing processes and systems for SOX requirements, and advancing automation in a high-growth technology environment. You'll combin

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As an Enablement Content Manager on GitLab's Field Enablement & GTM AI team, you'll design and deliver scalable enablement programs that help customer-facing teams build confidence in GitLab's AI-powered platform story. You'll own enablement content for our AI capabilities and Duo Agent Platform (DAP), along with the program initiatives that support the field across onboarding, product education, release readiness, revenue plays, and ongoing reinforcement. The overall aim of the role is to ensure field teams can clearly explain value throughout the customer buying lifecycle. You'll work across Product

Datadog is seeking a Field Marketing Manager to support and execute high-impact programs across the North Central region in North America. In this role, you’ll collaborate with regional Sales and Marketing teams to drive pipeline generation and deliver engaging in-person and virtual event experiences. You’ll take ownership of regional marketing initiatives, gaining hands-on experience across campaign strategy, execution, and cross-functional alignment. This is an exciting opportunity for a results-driven marketer looking to make an immediate and measurable impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Plan and execute field marketing programs, including Datadog Live events, third-party sponsorships, customer panels, workshops, and executive experiences Manage field projects from planning through execution, ensuring on-time, on-brand delivery Own on-site logistics and execution for smaller, high-touch regional events Collaborate with Sales, Demand Generation, Marketing Ops, and other teams to maximize event engagement Track and analyze program results to evaluate pipeline impact and optimize future campaigns Who You Are: 3–5 years of experience in B2B marketing, preferably in the technology industry Creative and results-oriented, with a strong passion for customer-centric event experiences Highly organized and able to manage multiple priorities under tight deadlines Independent, detail-oriented, and comfortable taking initiative You communicate clearly and effectively in English, both in writing and speaking. Familiarity with Salesforce, Google Suite, and project management tools is a plus Willingness to travel up to 40% Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day o

Datadog is looking for a driven, entrepreneurial Customer Marketing Manager to join our Corporate Marketing team — a group of talented professionals responsible for sourcing, creating, and amplifying stories of customers who are achieving meaningful technology and business outcomes with Datadog. This role is designed for marketers who thrive in dynamic environments, are passionate about building genuine customer relationships, and know how to turn great stories into compelling, data-driven programs. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Source and track opportunities to promote customer wins by working with cross-functional partners across product marketing, partner marketing, sales, customer success, marketing operations, demand generation, and more Track and report on program performance, including participation rates, customer reception, content output, and influenced pipeline and closed deals Build a portfolio of customer advocates through online and in-person engagements to source strong stories and promotional opportunities Interview customers and product leaders — in-person and on camera — to produce customer marketing assets, like case studies, video testimonials, promotional quotes, and slides Design, deliver, and continuously optimize programs and incentive strategies that attract customers to participate in advocacy activities Lead programs that drive high-quality customer reviews to peer review sites such as Gartner Peer Insights, G2, and TrustRadius Influence how the broader team operates by modeling best practices, championing process improvements, and driving adoption of AI tools and cross-team efficiencies Who You Are: You have 4+ years of experience in customer marketing and/or advocacy for a B2B technology company

MongoDB’s Security Product Management team is seeking a Staff Product Manager to own security, compliance, and public sector product strategy within Atlas for Government (A4G). In this role, you will be a key member of the security product management team, helping make data security a market differentiator that enables MongoDB to win in enterprise and regulated industries. You will lead product strategy and execution for capabilities and programs that support federal compliance requirements and broader regulated-industry needs. You will work across Engineering, Compliance, Legal, Security, and Go-to-Market teams to translate complex regulatory and customer requirements into clear product investments, roadmaps, and outcomes. This role is suited for a candidate who can orchestrate multiple interlinked product areas, own cross-team product and architectural trade-offs, and align senior stakeholders around multi-year bets. You will be expected to identify opportunities and dependencies that cut across team boundaries, bring clarity to ambiguous problem spaces, and establish reusable ways of working that help MongoDB deliver secure, compliant platform capabilities for public sector and other regulated markets. You will partner closely with senior engineering and business leaders to evaluate trade-offs, sequence investments, and bring clarity to decisions that balance customer impact, execution risk, and long-term business value. This role can be based out of of our offices or remotely in the United States. The Federal Risk and Authorization Management Program (FedRAMP) is a US government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. Our FedRAMP program requires that anyone who is accessing customer data or metadata inside the Authorization Boundary be a US Person on US Soil. Responsibilities Security and Compliance Product Strategy Own the public sector compliance roadm

A senior field and partner marketer who can translate Public Sector strategy into focused, measurable go-to-market execution across priority federal accounts, partner ecosystems, and high-impact market moments. We are looking to speak to candidates who are based in United States. About the Role MongoDB is seeking a Senior Marketing Manager, U.S. Public Sector to lead strategy and execution for key Public Sector marketing priorities, with a primary focus on federal growth motions. This role will translate business priorities into integrated marketing plans that strengthen account engagement, accelerate pipeline, deepen partner alignment, and build market momentum for MongoDB in highly regulated buying environments. This is a strategic, hands-on senior individual contributor role. The right candidate can independently lead complex, cross-functional programs; create clear operating rhythms; influence senior stakeholders across Sales, Partner, Product Marketing, Developer Relations, Customer Success, Communications, and Marketing leadership; and connect marketing activity to measurable business outcomes. The Senior Marketing Manager will play a central role in MongoDB’s Public Sector growth strategy by driving high-impact programs across priority agencies and partner-led routes to market. This includes helping activate major Public Sector growth moments, such as FedRAMP High-related go-to-market motions. This role reports to the Regional Marketing Lead and works closely with Public Sector Sales, Partner, and Marketing leadership. What You’ll Do Build and own the annual U.S. Public Sector marketing plan, aligning investments to business priorities, target segments, priority accounts, partner ecosystems, and pipeline goals Translate senior leadership direction into clear quarterly priorities, program plans, success metrics, and stakeholder operating rhythms across the Public Sector business Lead the strategy, planning, execution, and measurement of MongoDB’s flagship Publ

The MongoDB Communications team is looking for a strategic and versatile communications professional to serve as our Product Communications Manager. This role is the connective tissue for product storytelling at MongoDB — surfacing the narratives, wins, and momentum happening across the business and turning them into external stories that build credibility with builders, customers, and the media. Reporting to the Product Communications Lead, you'll work in close partnership with Product Marketing and act as a conduit for cross-functional product storytelling, pulling threads from teams across the business — including Partner Marketing, Customer Marketing, Strategic Events, and Builder Relations — into a cohesive narrative. This is a hands-on role spanning story mining, executive thought leadership, and media relations, with scope across MongoDB's full product portfolio. This role is based in the U.S., with hybrid or remote options available. Occasional travel will be required. Position Expectations Own story mining across the business: proactively surface product narratives — customer wins, feature milestones, roadmap moments, and engineering deep-dives — worth pitching to media and other external audiences Build and execute an executive thought leadership program for product leaders, securing bylines, speaking opportunities, and other platforms that position MongoDB's product vision and technical point of view Manage day-to-day media relations for product-related stories: cultivate reporter relationships, lead briefings, respond to inbound press inquiries, and pitch proactively Serve as the connective tissue between Comms and Product Marketing, translating product roadmaps and positioning into external-facing narratives Partner cross-functionally with Partner Marketing, Customer Marketing, Strategic Events, and Builder Relations to identify and integrate storytelling opportunities across the business Rethink the PR playbook for the AI era: know how to win with buil

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . The Protective Intelligence team within Security helps protect Coinbase's people, assets, and reputation through intelligence, due diligence, and geopolitical risk analysis. As the team scales alongside Coinbase's global growth, this Strategic Intelligence Manager role serves as the individual-contributor expert and directly responsible individual (DRI) for the Strategic Intelligence program. You'll set the strategic direction for the program, lead high-impact due diligence for M&A and executive-level decisions, and deliver forward-looking geopolitical assessments that shape how Coinbase operates and grows around the world. What you'll do: Own the strategic direction and governance of Coinbase's Strategic Intelligence program, serving as the recognized subject-matter expert across reputational due diligence, geopolitical intelligence, and first-party diligence. Lead Reputational Due Diligence for mergers and acquisitions, investments, and s