Senior Manager Customer Support in United States

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Company: Oak Street Health Title: Senior Manager - Strategic Business Analytics Location: Remote/Virtual Role Description: The Sr. Manager, Strategic Business Analytics is responsible for owning and advancing Oak Street Health’s enterprise performance reporting ecosystem, ensuring leaders across the organization have timely, accurate, and actionable insights to drive decision-making. This role serves as the operational leader for delivery of Blueprint, the OKR dashboard, and Center Performance reporting, while building scalable reporting processes and automation capabilities that reduce manual effort and improve consistency. The role acts as the primary point of contact for strategic analytics requests, balancing ongoing reporting commitments with emerging business priorities. In partnership with Business Intelligence, Governance, Operations, and cross-functional stakeholders, the Sr. Manager ensures reporting solutions remain aligned with governed metric definitions and organizational objectives. This leader will oversee a team of analysts, manage reporting infrastructure and bridge solutions, and drive the transition from manual reporting processes to scalable, automated delivery models that support Oak Street Health's continued growth. Core Responsibilities: Own the delivery, accuracy, and timeliness of Blueprint

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary At Aetna®, part of CVS Health, we proudly serve more than 26 million medical members through our broad range of health plan offerings. We're committed to delivering a simpler, more meaningful, and personal health care experience to each of them. As a Senior Manager Medicare Product, Vendor Management Contract Lead you will play a critical role contracting, negotiations, oversight of vendors and assisting in achieving CVS goals, work strategically together, and remain as adaptable as possible in an ever-changing environment. This role's scope of responsibility includes overseeing the following in relation to Medicare Product vendor management: Finance, Contracts, Invoicing, Negotiations, Provisioning, Aetna Medicare Supplemental & Duals benefits, Vendor relationship management, Compliance oversight, Auditing, and projects as assigned. The Senior Manager, Vendor Management Contract Lead is a high impact role. You will lead advance contract and negotiation skills, work with other partner to identify root cause, address, and resolve vendor issues, manage vendors to the contract SLAs, performance guarantees and provide insight into complex vendor problems. Responsibilities include: Work assignments involving moderately complex to complex issues where the analysis of situations or data requires an in-dep

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Summary The Senior Manager, Pharmacy Operations provides strategic leadership and site-level alignment for back-end mail-order pharmacy operations. This role is responsible for driving operational excellence, financial performance, compliance, talent development, and cross-functional collaboration while supporting the successful execution of enterprise initiatives and business objectives. A Brief Overview Manages day-to-day operations of pharmacy support staff by providing strategic leadership and oversight for pharmacy support operations. Develops and implements operational strategies, establishes performance metrics, and drives process improvements to contribute to strategic decision-making regarding pharmacy support initiatives and goals. Collaborates with stakeholders, such as pharmacists and healthcare providers, to ensure effective communication, efficient workflow coordination, and adherence to quality and safety standards. Fosters a supportive and productive work environment and facilitates professional development opportunities for the team. What you will do Provide strategic leadership and oversight of all site operations to ensu

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Manager, Market Intelligence will lead strategic workstreams end-to-end, directing team analysis and shaping executive-ready recommendations on the enterprise's most important growth and corporate development questions. Partnering closely with the Enterprise Strategy team, this role drives market research, competitive analysis, and project management to identify growth opportunities, assess markets, and support M&A and partnership evaluation. The Senior Manager will leverage AI-enabled research and market intelligence tools to accelerate insight generation and inform enterprise decision-making, while coaching junior colleagues and building alignment across senior stakeholders. Key Responsibilities Lead one or more Market Intelligence workstreams by defining scope, structuring plans, and adjusting course as priorities evolve. Analyze market trends, competitive dynamics, macroeconomic factors, and growth opportunities to shape strategic recommendations. Direct hypothesis-driven analysis, ensuring insights are accurate, timely, and decision-ready. Synthesize qualitative and quantitative insights into clear points of view by challenging assumptions, reconciling differing perspectives, and connecting findings to broader strategic implications. Craft executive-ready narratives, business cases, and recommendations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Health100 is America's trusted front door to health and care. The Health100 platform integrates any participating health plan, PBM, pharmacy (retail and specialty), provider, digital health point solution provider, and employer, and addresses the top health care challenges for the consumer. The Senior Manager, Software Engineering will lead engineering teams building a best-in-class consumer health experience on the Health100 platform, focused on identifying, prioritizing, shaping, and executing complex platform initiatives. As a key member of our engineering organization, you will drive innovation, manage cross-functional teams, and deliver scalable cloud-native and AI-enabled solutions that improve consumer experiences and business outcomes. This role works within a top-notch organization of software developers who identify, design, and deliver technology solutions using Java, distributed systems, cloud platforms, and AI-powered capabilities to achieve defined business value. You will guide the integration and validation of complex technology solutions, drive engineering excellence, and leverage emerging technologies including Generative AI and intelligent automation to accelerate innovation and efficiency *Remote eligible within the United States. Preference for candidates in close proximity to our Woonsocket, RI headquarters. Resp

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Description Carries out and facilitates Scrum events, removing impediments, promoting collaboration, supporting the Product Owner, and driving continuous improvement. Ensures the effective implementation of the Scrum framework, creating a conducive environment for the team's success, and fostering a culture of collaboration and continuous learning. What you will do Counsels scrum master teams on agile principles and values to support self-organization, continuous learning, and continuous improvement. Interprets the agile metrics and reporting framework in order to track and report key information and monitor team progress. Designs and develops industry-leading process evaluation tools to assess the application of scrum principles in team processes. Develops actionable insights from analytics and reports on team productivity, velocity, and quality. Develops the stakeholder communication strategy to gather and incorporate feedback into process improvements. Handles various responsibilities to facilitate the scrum process and support the scrum team. Implements sharing and documentation systems to facilitate sharing through wikis, documentation platforms, or knowledge management tools. Instructs team members on agile values, principles, and practices to help stakeholders and product owners understand the benefits of a

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Description Carries out and facilitates Scrum events, removing impediments, promoting collaboration, supporting the Product Owner, and driving continuous improvement. Ensures the effective implementation of the Scrum framework, creating a conducive environment for the team's success, and fostering a culture of collaboration and continuous learning. What you will do Counsels scrum master teams on agile principles and values to support self-organization, continuous learning, and continuous improvement. Interprets the agile metrics and reporting framework in order to track and report key information and monitor team progress. Designs and develops industry-leading process evaluation tools to assess the application of scrum principles in team processes. Develops actionable insights from analytics and reports on team productivity, velocity, and quality. Develops the stakeholder communication strategy to gather and incorporate feedback into process improvements. Handles various responsibilities to facilitate the scrum process and support the scrum team. Implements sharing and documentation systems to facilitate sharing through wikis, documentation platforms, or knowledge management tools. Instructs team members on agile values, principles, and practices to help stakeholders and product owners understand the benefi

The Silicon Co-Design Group (SCG) sits at the crossroads of architecture, design, marketing, operations, and productization. Our work spans early architecture through final product delivery across Datacenter, Gaming, Robotics, Automotive, and Embedded markets. We work closely across functions to deliver chips that change what is possible. System Integration sits at the intersection of all of them. It is the layer where every architecture, design, software, and manufacturing decision meets reality. When something breaks late in a program, it usually breaks here first. We are hiring a Senior Manager to lead this team in the US and partner closely with teams globally. Your work will sit on the critical path of every NVIDIA silicon program, and the bar you set for system integration is the bar we ship to! The two hardest, highest-leverage problems in this seat: Find critical silicon issues earlier — often before software is production-ready. Left-shifting post-silicon coverage is the highest-value thing System Integration can do. Standing up wide-area testing as a repeatable capability is a core part of the role. Keep programs on milestone when upstream dependencies slip. Validation plans collide with reality every program! The team needs new strategies, not just contingency plans, to keep moving when software, firmware, or methodology slip. You will design and run those strategies. What you’ll be doing: Plan and execute post-silicon feature integration, PVT validation, and wide-area testing across NVIDIA’s GPU, SoC, and CPU programs. Build wide-area and in-system test as a repeatable capability that shifts post-silicon coverage left, so issues surface before we are production-ready. Lead resolution of the most complex system-level issues, RMAs, and HW/SW interaction problems with creative workarounds and focused lab experimentation. Deve

Job Requisition ID # 26WD100179 Position Overview The Trust Risk Manager leads the Trust Risk Program at Autodesk and manages a multidisciplinary organization that includes Third-Party Risk Management as well as senior risk professionals. T rust Risk at Autodesk is an established team and program . W e are looking for a leader with the lived experience of operationalizing a risk program that is Trusted by leaders and executives to drive risk-based decisions in the areas of Trust – Security, Privacy, Trusted AI, and Resilience. This individual will report directly to the Director of Trust Governance, Risk, and Compliance. The successful candidate will bring deep expertise in at least one Trust risk domain and sufficient breadth across security, privacy, trusted AI, resilience, and third-party risk to integrate specialist perspectives into an enterprise risk view. Operationalizing risk management and working with executive stakeholders is as much of an art as it is science . Th e Trust Risk Manager needs to have lived, practical experience to g

The Senior Manager, Sponsorship Sales will own the strategy, sales, and execution of the sponsorship program for DASH, Datadog’s flagship annual conference, while also supporting sponsorship strategy and sales for global Datadog Summits. You will manage the full sponsorship sales cycle, from developing packages and prospecting through negotiation, closing, renewal, and partner experience. This role carries a sponsorship revenue target and partners closely with Events, Partner Marketing, Community, Sales, Finance, and leadership to build a scalable sponsorship program. You will have the opportunity to shape how Datadog packages, positions, and grows sponsorship offerings across its global conference portfolio. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Build and manage the sponsorship revenue plan, pipeline, and forecast for DASH, reporting progress against targets to Events and Marketing leadership while supporting sponsorship strategy and sales for global Datadog Summits. Develop and evolve tiered sponsorship packages across branding, speaking opportunities, booth space, digital assets, lead generation, and other offerings based on sponsor needs and event capacity. Manage the full consultative sales cycle, including prospecting, qualification, pitching, negotiation, closing, renewals, and expansion with new and existing sponsors, while maintaining accurate CRM and sales activity reporting. Serve as the primary commercial relationship owner for sponsors from contract through onsite delivery, orchestrating the end-to-end partner journey while Event Marketing and agency partners manage fulfillment. Collaborate with Events, Marketing, Sales, Partner Marketing, Community, and Finance on event inventory and logistics, sponsorship positioning, account str

Hyliion is committed to creating innovative solutions that enable clean, flexible and affordable electricity production. The Company’s primary focus is to develop distributed power generators that can operate on various fuel sources to future-proof against an ever-changing energy economy. Job Purpose The Senior Manager, Additive Fleet is responsible for the day-to-day performance of Hyliion's laser powder bed fusion (LPBF) printer fleet in Austin, which produces the complex, high-density metal heat exchanger hardware in the KARNO Core. This hardware can only be produced through metal additive manufacturing, so Hyliion's ability to build KARNO at scale depends directly on the health, uptime, and throughput of the fleet. The role leads the technicians and operators who run and maintain the machines, and owns preventive maintenance strategy, machine health monitoring, and decisions on hardware and software upgrades. The fleet runs the full range of Colibrium Additive LPBF platforms, including new machine technology being adopted in real time, and a primary focus is reducing machine-to-machine variation and building repeatable processes across machine models. This is a hands-on leadership role with regular time on the shop floor, and its scope will grow as Hyliion's print capacity scales. AI at Hyliion At Hyliion, AI is core to how we work. We equip every team member with leading AI tools and count on you to use them — to move faster, solve harder problems, and help us realize the full potential of KARNO technology for the world. Duties and Responsibilities Own fleet uptime and drive continuous improvement in machine-to-machine consistency across Hyliion's LPBF printer fleet. Build and maintain a preventive maintenance program across all machines to identify failure modes before they cause downtime. Lead, schedule, and develop the team of technicians and operators who run and maintain the fleet. Develop machine health monitoring us

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Help Transform the Future of Accounting Are you passionate about improving accounting processes, driving automation, and leading high-performing teams? Join our Accounting Center of Excellence and play a key role in modernizing accounting operations, strengthening financial controls, and supporting business growth. In this role, you'll lead accounting teams, improve processes, implement technology solutions, and partner across Finance to ensure accurate, efficient, and scalable financial operations. What You'll Do Lead accounting operations across areas such as payroll, service operations, clinical accounting, and the financial close process. Manage and develop accounting professionals, including offshore team members. Improve efficiency through process standardization, automation, and continuous improvement initiatives. Oversee month-end, quarter-end, and year-end close activities, ensuring accuracy and compliance. Partner with Finance and business leaders to solve accounting issues and enhance processes. Lead transformation projects, including workflow automation and SAP S/4HANA initiatives. Use data and analytics to improve reporting, controls, and decision-making. Coach and mentor team members to build a strong, high-performing organization. Identify opportunities to simplify processes and implement scalable s

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: As a Senior Manager of Medicaid Compliance, you are responsible for the management, execution, and oversight of the compliance program activities and deliverables of a Medicaid managed care organization operating in a moderately complex regulatory environment. This role will allow you to serve as the designated Compliance Officer for Aetna’s Michigan (MI) Medicaid health plan. You will oversee the activities of other compliance team members assigned to the MI market. You will be responsible for developing and maintaining systems and processes that demonstrate the principles of an effective Compliance program and promote compliant and ethical behavior in the assigned Medicaid health plan. Responsibilities include, but are not limited to: Acts as the primary liaison to the state Medicaid agency, facilitating compliance and contract-related communications and activities Maintain the systems and tools to track, monitor, review, and submit required regulatory and compliance related deliverables and responses to state Medicaid agencies on or before required due dates; independently prepares and oversees the submission of complex regulatory reports and deliverables as needed on behalf of the Medicaid compliance team Facilitates the preparation for and management of external audits conducted by state Medicaid and related agencies or partners in conjunction wit

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Senior Program Manager you are responsible for successfully managing your assigned Programs/Initiatives to a defined scope, schedule and budget. Senior Program Managers collaborate directly with the Program Sponsor to define scope, develop project plans and create budgets. You will lead the coordination of day-to-day sponsor/stakeholder communications. Senior Program Managers typically manage programs with a capital budget of $1M - $50M. Sr. Program Managers report to the Director of Construction Program Management and manages a team of Program Managers and Program Coordinators consisting of about 3-8 employees and/or contractors. In this role your key growth opportunities will include: refining your skills in program management and stakeholder relationship management; following best practices in preparing project plans, budgets, and schedules; issue resolution and negotiation skills; exposure to project requirements across multiple business units, including Category Management, Store Layout, Financial and Scheduling partners, Architecture & Engineering, Procurement, Legal, Merchandising & Construction filed teams; managing and growing relationships with multiple internal business units and third-party vendors. Senior Program Managers may have direct reports (CVS or contract employees) who need to be managed. Managing these workers may include; Coaching & Cou

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. ***The ideal candidate will reside in larger New York area*** Position Summary The Senior Manager, Financial Planning and Analysis role will function as the Financial Planning and Analysis lead the New York Medicaid Health Plan and will support the CFO directly to achieve financial and strategic goals by managing and driving business actions and financial goals across the Plan. This position will oversee the development, analysis, and reporting of financial forecasts, budgets, and key performance metrics to support strategic decision-making. This role ensures alignment of financial strategies with state Medicaid requirements and corporate goals, providing actionable insights to executive leadership and cross-functional teams. With significant budget oversight and authority, the position drives financial performance, manages operational complexities, and assesses opportunities to enhance profitability and efficiency in a dynamic healthcare environment. Key interactions include executive leaders, operational managers, and state Medicaid stakeholders. The Senior Manager will: Oversee the development of comprehensive financial reports that align with strategic goals. Leads the identification of key financial variances and trends, providing insights for strategic decisions. Lea