Senior Manager Customer Support in United States

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Who We Are: Every day, tens of millions of people from around the world come to Roblox to play, learn, work, and socialize in immersive digital experiences created by the community. Our vision is to build a platform that enables shared experiences among billions of users. This is what’s known as the metaverse: a persistent space where anyone can do just about anything they can imagine, from anywhere in the world and on any device. Join us and you’ll usher in a new category of human interaction while solving exceptional challenges that you won’t find anywhere else. What You’ll Do: Robux is Roblox’s Virtual Currency: it’s how Users buy virtual items and how Creators earn a living. The Economy Platform team is the owner for all systems powering Robux transactions and has the goal of maintaining Roblox’s Economy healthy and vibrant. As a Principal Software Engineer for Virtual Economy Platform, you will be responsible for improving and scaling Roblox core monetization systems. You will report to Virtual Economy’s Senior Engineering Manager. The scope of Economy’s team includes the several Purchasing, Pricing and Payout systems. Those systems enable developers to monetize their game

The Senior Digital Product Manager, Global eCommerce contributes to TaylorMade Golf’s success by owning the strategy, execution, and continuous improvement of TaylorMade’s global eCommerce business. This is both a business and technical leadership role — equally focused on understanding consumer behavior, regional market needs, and business performance as it is on driving the development and evolution of the eCommerce experience. This role leads a team of direct reports and aligned with leadership serves as the senior eCommerce product authority, connecting regional business leaders, cross-functional stakeholders, and technology delivery teams to ensure TaylorMade’s digital storefronts deliver a world-class consumer experience globally. The ideal candidate brings deep eCommerce expertise, strong business acumen, a consumer-first mindset, and proven leadership to drive innovation, elevate the shopping experience, and deliver measurable business outcomes in support of TaylorMade’s global digital commerce growth. Essential Functions and Key Responsibilities: Lead, mentor, and develop a team of direct reports, establishing clear goals, fostering accountability, and building a high-performance eCommerce product team Ensure the eCommerce product roadmap is grounded in and aligned to the strategic vision and priorities set by eCommerce leadership, translating executive direction into a clear, actionable product plan that the broader team can execute against In alignment with leadership and digital strategy, own and drive the global eCommerce product roadmap, serving as a proactive thought partner on investment decisions and initiative prioritization Collaborate regularly with regional business leaders to understand market-specific consumer behavior and expectations, and present the product roadmap to regional stakeholders for input and alignment, building shared buy-in across markets Partner with the

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Senior Technical Product Manager, you will be responsible for driving the product delivery of our Documents Domain which is integrated with the organization's Epic electronic health record (EHR) platform and supports multiple business areas. You will own the product requirements for our document ingestion pipelines, integration with downstream applications, domain services and UX/UI for document viewer. These services are critical for ensuring our providers and care teams have access to clinical documentation that drives patient diagnosis and care coordination. You will partner with business and engineering leaders to lead a product domain and deliver high-quality products that improve healthcare delivery. What You'll Do Responsible for defining the product vision and strategic direction for your Epic Domain, ensuring continuous alignment with senior business and engineering leaders. You'll translate high-level business goals into a clear, actionable product strategy that are tied to OKRs. Partner with business stakeholders to define the product roadmap, overseeing day-to-day backlog management and prioritization to ensure alignment with your strategic vision. You will assess value and develop business cases to inform the nature and scope of new initiatives. This includes evaluating buy vs. build opportunities and identifying opportunities t

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are looking for a ServiceNow HRSD, Employee Center Pro and Knowledge expert to join our HR Colleague Experience Team. We’re seeking an experienced and motivated individual who is ready to take on the challenge of supporting HR business operations by providing optimal and scalable technology solutions. This person will be responsible for ServiceNow HR Services meeting the needs of Colleagues, HR Agents, and HR Business stakeholders. The ideal candidate will possess a combination of functional and technical expertise, as well as a demonstrated ability to work collaboratively with both technical and non-technical partners. This role is responsible for driving product roadmap and prioritization of HR shared services, content and intranet experiences. Responsibilities: Collaborate with business and technical partners to support the HRSD functional areas and roadmap, including colleague portal and HR Knowledge Management. Work closely with business leaders and stakeholders to develop vision, goals and roadmap for the Product. Maintain clear and up to date list of key deliverables and timelines, develop plans to achieve those targets and proactively communicate progress to a variety of stakeholders. Ensure that the delivered product meets or exceeds the business' needs and business objectives. Responsible for tim

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Senior Construction Project Manager you are responsible for successfully managing your assigned Programs/Initiatives to a defined scope, schedule and budget. Senior Construction Project Managers collaborate directly with the Program Sponsor to define scope, develop project plans and create budgets. You will lead the coordination of day-to-day sponsor/stakeholder communications. In this role your key growth opportunities will include: refining your skills in project management and stakeholder relationship management; following best practices in preparing project plans, budgets, and schedules; issue resolution and negotiation skills; exposure to project requirements across multiple business units, including Category Management, Store Layout, Finance and Scheduling partners, Architecture & Engineering, Procurement, Legal, Merchandising & Construction filed teams; managing and growing relationships with multiple internal business units and third-party vendors. Oversee construction projects for healthcare facilities, including new construction, renovations, expansions, and infrastructure upgrades. Manage the administration of healthcare properties owned or leased by the organization by coordinating lease agreements, property maintenance, repairs, and strict compliance with applicable r

🚀 About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. Our vision is to expand human capacity through superintelligence. And we're proving it's possible – through powerful, trustworthy AI that unites IT and business teams together to unlock enterprise-wide transformation. With WRITER's end-to-end platform, hundreds of companies like Mars, Marriott, Uber, and Vanguard are building and deploying AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. Valued at $1.9B and backed by industry-leading investors including Premji Invest, Radical Ventures, and ICONIQ Growth, WRITER is rapidly cementing its position as the leader in enterprise generative AI. Founded in 2020 with office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London, our team thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work with AI. 📐 About the role WRITER is looking for a senior paid marketing manager to lead our paid media programs. In this role, you'll use AI to personalize and scale paid marketing across channels, with a focus on account-based marketing (ABM) and supporting enterprise sales cycles. You'll work cross-functionally with the broader marketing team to keep paid programs aligned with our overall strategy. The ideal candidate will have a strategic, data-driven mindset, with deep expertise in full-funnel performance marketing. You’ll bring a validated POV on digital planning, media execution, ad operations, and stakeholder management, paired with the passion of a marketer, the insight of a strategist, and the drive of a doer. This position reports to the director of lifecycle marketing. 🦸🏻‍♀️ What you’ll do Build and manage paid marketing programs across social, search, and display channels Use AI tools to personalize campaigns and scale them efficiently Develop and execute account-based mar

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. A Brief Overview As a Senior IT Project Manager, you will manage the resources, schedule and budget across teams, ensuring effective delivery. Your role focuses on creating an environment that enables team success, fostering collaboration, and driving continuous improvement. While this is a senior-level position, it is an Individual Contributor (IC) role, meaning you will influence and guide teams without direct people management responsibilities. What You Will Do Manage resources, schedule and budget. Design and develop tools and processes for effective team delivery. Analyze team productivity and quality data to generate actionable insights for improvement. Develop and execute stakeholder communication strategies to gather feedback and incorporate it into process enhancements. Implement knowledge-sharing systems (e.g., wikis, documentation platforms) to promote transparency and collaboration. Act as a liaison between teams and stakeholders, removing obstacles and ensuring smooth delivery. Minimum Requirements 7–10&#43; years of relevant experience in agile project management delivery or Scrum Master roles. Strong problem-solving and decision-making skills. Proven ability to collaborate effectively across teams and stakeholders.<

We anticipate the application window for this opening will close on - 3 Oct 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72&#43; million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We’re working a minimum of 4 days a week onsite as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. ​ Medtronic’s Acute Care & Monitoring (ACM) business is focused on empowering clinicians with monitoring tools that deliver timely insights and improve patient care across hospital and post-acute settings. Within ACM, the HealthCast™ portfolio delivers intelligent patient monitoring through wearables, remote monitoring, analytics, and connectivity solutions. As the Senior Downstream Product Marketing leader for Remote Monitoring & Analytics , you will play a pivotal role in shaping and scaling one of the most strategic growth vectors for the business globally . This is a unique opportunity to lead the commercialization of next-generation remote monitoring and analytics capabilities , transforming how care is delivered across settings and geographies. You will define how Medtronic brings these solutions to market— crafti

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! About the Opportunity New Relic is looking for a Senior Revenue Operations Manager – GTM Business Planning to own the operating system behind how we plan, pay, and scale our Go-To-Market (GTM) organization. Sitting at the intersection of Sales, Finance, and Systems, you will architect the annual GTM plan, design incentive compensation programs, and govern processes across quota, territory, and comp data. What You'll Do GTM Planning & Architecture: Own the annual planning cycle end-to-end, building capacity models and territory frameworks to ensure optimal market coverage and alignment with targets. Incentive Compensation Design: Partner with FP&A to architect and govern financially sound sales incentive plans and compensation policies that motivate seller behavior, drive strategic priorities, and eliminate payout leakage. Quota Management & Strategy: Establish fair quota methodologies, manage ongoing adjustments for transfers/hires, and evaluate rep productivity to handle market shifts. Operations & Governance: Govern monthly sales compensation data within Salesforce and downstream systems to maintain audit-ready accuracy across territories and quotas. Systems & Automation: Own the deployment of annual territories and quotas in Salesforce, drive the roadmap for GTM planning systems, and lead automation initiatives to eliminate manual effort and scale operations. This Role Requires B2B SaaS Experience: 6–8+ years in Revenue/Sales Operations, Sales Comp, FP&a

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Talent Brand Manager, you'll shape how current and prospective team members understand what it means to work at GitLab. You'll bring our employer value proposition to life through talent brand strategy, recruitment marketing, and integrated campaigns across the candidate journey. You'll combine editorial judgment, performance data, cross-functional influence, and artificial intelligence tools to create clear, inclusive, and authentic candidate experiences. What You’ll Do Lead GitLab's talent brand strategy, translating our employer value proposition and company direction into clea

Who Are We? Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman. The Opportunity Postman is looking for a Senior Demand Generation Manager to drive pipeline growth through high-impact digital demand generation programs anchored in content-led engagement for Fern. This role sits within Revenue Marketing and is focused on turning content and digital channels into a reliable, scalable pipeline engine — connecting content strategy, organic programs, and always-on digital execution to both product-led and sales-led growth motions. You'll own how Postman attracts, engages, and converts high-intent audiences through compelling content experiences across the digital landscape, ensuring every program moves deals forward. We're looking for someone who thinks in terms of pipeline and revenue, not just pageviews or content output — and knows how to build content-driven digital programs that compound over time and scale with the business. What You’ll Do Demand Generation Strategy & Pipeline Execution Develop and execute a content-led digital demand generation strategy aligned to pipeline creation and revenue goals across PLG and SLG motions. Prioritize content investment and channel mix based on pi

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Coinbase is looking for a strategic, motivated communications leader to serve as the Internal Communications partner for our People Success team. With a new Chief People Officer building the next chapter of our people strategy, this role will shape how that vision reaches every employee through clear, well-timed, and compelling communications. What you’ll do: Serve as dedicated Internal Communications partner to the People Success team, owning communications strategy for People programs and company-wide rollouts with a business-first, product marketing orientation. Advise the CPO and senior People leaders on high-stakes moments, including org changes, policy shifts, leadership transitions, and other high-stakes announcements, crafting messaging that is clear, human, and builds trust Own internal communications for the People Success Team itself, including monthly town halls, leadership communications, and other resources that build team awareness, alignment, and culture. Write and edit range of content, including CPO comms, town hall scripts, company announcements, and FAQs, translating People programming into clear value propositions for Coinbase leaders and employees. Build scalable communications infrastructure, including editorial calendars, playbooks, measurement frameworks, and rhythms that support a growing People organization. Coordinate with broader In

Ready to do the most impactful work of your career? At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase . Internal Communications shapes Coinbase's employee experience and reinforces our mission, strategy, and culture. This Senior Internal Communications Manager role is an individual contributor reporting to the Director of Internal Communications. They will partner directly with executives and senior leaders to tell powerful stories, drive change, and define what best-in-class internal comms looks like in an AI-native company What you’ll do: Define and own the internal communications strategy for your portfolio of stakeholders, serving as a trusted advisor to senior leaders on messaging, approach, timing, etc Ensure employees have the information and context they need to do their job. Create and improve systems, including AI-powered tools and workflows, that scale communications across a globally distributed, remote workforce. Measure the effectiveness of communications programs, leveraging data for continuous improvement Develop a deep understanding of the company mission, strategy, and culture to reinforce in all communications. Proactively identify and implement AI-native approaches to internal communications, from content creation and personalization to measurement and feedback loops, raising the bar for what the function can deliver at scale. Support and execute org or company-wide live events (i.e. drafting talking points, advising on event

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: As Senior Platform Operations Manager, you will lead the strategy, execution, and optimization of our marketing technology ecosystem. You will architect, implement, and manage the systems and integrations that power our go-to-market (GTM) engine, with a sharp focus on scalability, data integrity, automation, and lead orchestration. This role is pivotal in ensuring that marketing, s

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: We are seeking an experienced and motivated Senior Software Engineering Manager to drive the strategic execution and delivery of enterprise platform technology, ensure alignment with business objectives , seamless integration, compliance with regulations, and operational excellence. Our Impact : Enterprise Business Technology Office (EBTO) support s multiple verticals by crafting and creating solutions to a variety of technology challenges. This support takes many forms, including delivering automation solutions by building and enhancing software applications using Business Process Management and Low Code Application Platforms required for Internal Audit, Legal and various other divisions at Freddie Mac. Enterprise Business Technology portfolio delivers foundational technology capabilities that power secure, scalable, and innovative technology for the organization using best-in-class tooling and standards across multiple functional domains. Your Impact: As a Senior Software Engineering Manager , you will lead the evolution of our C