Service Account Manager Support in United States

About the team The OpenAI for Government team is a dynamic, mission-driven group leveraging frontier AI to transform how governments achieve their missions. Our team works to empower public servants with secure, compliant AI tools (e.g., ChatGPT Enterprise in custom configurations) and mission-aligned deployments that meet government technical requirements with strong reliability and safety. As part of the OpenAI for Government team you will work across U.S. defense enterprises, helping to accelerate adoption through hands-on support, tailored training, and early insights—so civil servants can spend less time on red tape and more on meaningful work. If you're passionate about responsibly deploying frontier AI to uplift public institutions and transform how the government serves the American people, we want you on our team. About the Role The Strategic Delivery Lead (SDL) for DoW will identify and deliver on some of OpenAI’s most complex and high-impact deployments for the U.S. national security enterprise, with a focus on CDAO-led efforts including GenAI.mil , Advana (WDP), and other programs that accelerate DoW adoption of data, analytics, and artificial intelligence across the DoW enterprise. The role is highly cross-functional and customer-facing: You’ll partner with Research, Engineering, Go-to-Market, CDAO, the Military Departments and Services supported by CDAO, and other external stakeholders to align on scope, unblock delivery, and communicate progress at every level, from technical teams to C-suite. You will own and drive execution of technical delivery workstreams led by internal teams (Forward Deployed Engineers, Researchers, Solutions Architects, Enablement), ensuring clear problem-framing, crisp milestone definitions, proactive risk identification, rapid issue resolution, and effective translation between business objectives and technical solutions, while consistently communicating clear progress and demonstrating tangible value to national security cus

About Us: Blockworks is an information platform that sits at the center of the crypto industry. We transform raw, complex data and facts into actionable research, trusted alpha-driven insights, and world-class events. The result is transparency and confidence. Blockworks connects investors and businesses in onchain capital markets. We give businesses a platform to earn trust and provide investors with the information they need to underwrite the asset class. Who You Are: You have a keen focus on backend and API development and Software engineering is your passion. You are a player-coach and a natural leader who understands the technical and human elements that go into great software design. You have a results-oriented attitude and a passion for delivering flawless releases and developing digital product pipelines (CI/CD pipelines). You have a proven track record facilitating engineering teams to increase productivity and quality. You're excited at the possibility of being on the ground floor of the design and development of backend strategies. You bring a passion for designing and maintaining scalable API services that handle large amounts of data elegantly. You love moving quickly in a fast-paced start-up, but you also bring intentionality, sustainability and scalability to your approach as an engineer. What You’ll Do: As a Senior Backend Engineer at Blockworks, you’ll design, build, and maintain the systems that power our products end-to-end. From high-performance APIs to database architecture, you’ll own the backend layer that makes everything else possible. You won’t just be handed requirements, you’ll help define them, scope projects, and make the architectural decisions that shape our technical foundation. Your work will directly impact our research platform ( blockworksresearch.com ) and our media site ( blockworks.co ; 1M+ monthly active users). Every day will look a little different, but in general, you will do things like: Architect, build, and ship backend

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. What You’ll Do: As a Senior Backend Engineer on the Avatar Marketplace team, you will be building an international marketplace for millions of virtual items that users acquire to customize their avatars and identities on the Roblox platform. You will design, implement, and operate the frameworks and services you and the team build that help control the supply and demand of the Roblox economy. The team is responsible for building systems that will help content creators become more successful sellers. With over 90 million daily active users (and growing), we are looking for an experienced engineer who is passionate about designing and building scalable systems for both sides of the marketplace. The Marketplace Foundation team's focus is to provide reliable and scalable solutions for critical systems supporting both Avatar Marketplace creators and users. We aim to invent new and evolve existing core concepts to support new and future use cases in a holistic manner, such as Bundles, Limiteds, and Price Optimization. We help the creators to improve their earning while scaling Roblox's economy. The team is also responsible for ensuring 10x scalability headroom on critical Marketplace system

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed! This role operates on a hybrid schedule requiring two days of in-office collaboration per week. The position must be based in the San Francisco Bay Area. About the Role We're hiring a Software Engineer II within our Fulfillment organization — the backend systems that get the right job to the right Tasker and see it through to completion. You'll join Fulfillment Lifecycle, the team that decides how jobs are matched to Taskers for our partner and marketplace business, increasingly using unstructured data and experimentation to make matching smarter and fulfillment more reliable. The team is part of a company-wide platform modernization effort, breaking a legacy monolith into well-bounded, API-first services. We're hiring for a strong backend engineer who thrives on complex, data-intensive problems, is comfortable with ambiguity, and takes pride in well-tested, observable, production-ready code. What You'll Work On B

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Support Engineering Manager on our US Government support team, you’ll own the end-to-end delivery of world-class support for GitLab’s US Government customers. You’ll lead a tight-knit team of support engineers who troubleshoot complex environments and enterprise deployments, and you’ll evolve how we serve this highly regulated customer base so their experience not only meets but exceeds expectations. You’ll be responsible for hiring and developing excellent engineers, building and refining processes, and partnering closely with other Support Engineering Managers and product and engineering teams to e

About the Team The Plugin Developer Platform team builds the APIs, SDKs, and tools that let people extend ChatGPT and Codex. We work on plugins, connectors, the Model Context Protocol (MCP), and interactive apps. We want anyone to be able to turn a useful workflow into a plugin, share it, and have other people use it. A plugin can package instructions and skills with connections to the tools and data it needs. Our work covers plugin creation and publishing, the systems that run plugins across our products, and open standards that developers can build on. About the Role We’re looking for platform-minded engineers who know what it takes to build a platform developers want to use. You’ll work across developer-facing interfaces, APIs, and backend systems. You’ll own features from the first developer conversation through implementation and release. You’ll talk directly with developers, partners, and the open-source community. Their experience will inform the APIs and abstractions you design, the problems you prioritize, and the tradeoffs you make. This role is based in San Francisco. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. What You’ll Do Design and ship APIs, SDKs, and services that developers use to extend ChatGPT and Codex. Make plugins easier to create, test, publish, update, and share. Improve compatibility and consistency across ChatGPT and Codex, including interactive app experiences. Contribute to MCP and other open standards, bringing practical developer needs into their design. Work with developers and partners to understand recurring problems and improve the platform, tooling, and documentation. Work with Product, Research, Security, and Trust & Safety on permissions, compatibility, and safe, reliable execution. You Might Thrive Here If You Have built software that other developers use. Your experience might include an open-source project, an API or SDK, a developer platform, internal too

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. The Role: At Modal, we sell cloud services atop which our customers run their critical production systems. As a rapidly growing new cloud infrastructure company, we seek to improve our reliability dramatically while scaling the size of our platform, customer base, and our team. This role is for people who are deep systems thinkers, love stacking nines, and thrive from making others move faster at scale. Responsibilities include: Identifying architectural changes to improve reliability and performance. Fostering a culture of reliability across Modal’s engineering organization. Defining and implementing operational processes such as deployments, upgrades, etc. Operating systems like Kubernetes, Postgres, Redis, etc. Participating in on-call rotations, and responding to production incidents. Requirements: 5+ years of experience writing high-quality production code. 2+ years of

About Us: AI needs a new infrastructure layer. We're building it at Modal. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Lovable , Ramp , Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We recently raised a $355M Series C at a $4.65B valuation, led by General Catalyst and Redpoint Ventures. We've crossed $300M+ ARR and grown fivefold since September. Our team includes creators of popular open-source projects (e.g., Seaborn , Luig i ), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. The Role: We're looking for strong backend engineers who love building a developer tools used by the largest AI companies in the world. You’ll be building for things at scale, but also for new AI workflows that change every day. Requirements: Experience building and shipping modern web applications end-to-end. We care more about what you’ve built than how many years you’ve been building. Comfort working across the stack: TypeScript on the frontend, Python services on the backend, and ClickHouse for data and analytics. Deep knowledge of observability tools and patterns used for large-scale workloads such as custom sandboxes, training and inference for large language (LLM) and diffusion models. Experience with at least one of: billing/payments systems, B2B SaaS tooling, or enterprise software, or LLM / diffusion models inference and training loads. Strong product instincts; yo

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As a Forward Deployed Engineer at Baseten, you will partner directly with customers to architect, build, and deploy high-scale production AI applications on Baseten’s platform. You’ll own the journey with customers from initial exploration to production deployment, translating ambiguous business goals into reliable, observable services with clear quality, latency, and cost outcomes. This role is a great fit for entrepreneurial engineers who want a front-row view into how modern companies adopt AI at scale and who enjoy working across product, software development, performance engineering, and customer-facing implementations. To be clear, this is an engineering role with hands-on coding and software development that also includes aspects of product management, technical customer success, and pre-sales solution engineering mixed in. EXAMPLE INITIATIVES Take a look at these blog posts written by members of our Forward Deployed Engineering team: Forward Deployed Engineering on the frontier of AI The fastest, most accurate Whisper transcription Deploy production-ready model servers from Docker images Deploy custom ComfyUI workflows as APIs RESPONSIBILITIES Develop and maintain software systems and product features using one or more general-purpose programming languages in a production-level environment, with a preference for Python due to its relevance in ML projects. Drive customer impact by designing, implementin

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As a Site Reliability Engineer at Baseten, you'll define and codify the gold standards of day 2 operations for our ML infrastructure platform. You'll envision and build robust systems, processes, automations, and observability tooling that keep our platform reliable at scale — and that empower the broader organization to operate confidently. You'll work closely with engineering, forward-deployed and product teams: learning from recurring failure patterns, turning tribal knowledge into automated mitigations, and raising the operational floor for the entire company. EXAMPLE INITIATIVES You'll work on projects like these as part of the SRE team: Improve Baseten SRE Practices, by instrumenting SLOs and SLIs, improving alerting and observability for all services. Building AI-assisted tooling for incident triage and response. RESPONSIBILITIES Own the reliability of Baseten's multi-cloud Kubernetes infrastructure, including incident response, post-mortems, and remediation tracking. Build and maintain observability infrastructure — metrics, logging, dashboards, and alerting — as code. Author, validate, and improve runbooks for recurring failure patterns, ensuring they're structured for low-context, safe execution. Identify high-frequency failure patterns and convert them into automated mitigations or self-healing automations. Diagnose and resolve runtime issues related to latency, memory behavior, GPU utilization, con

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As a Software Engineer on the Internal Tooling team, you will own the internal operating system that sits at the heart of how Baseten operates. Capacity helps unlock revenue by carefully balancing supply and demand. The operating system manages all aspects of the customer lifecycle: from onboarding to managing complex customer SLA requirements. This role is for engineers who want to own a product end to end, not just implement tickets. You will work directly with the Capacity, Sales, and Engineering teams to understand requirements, define solutions, and ship software that removes friction from some of the most high-stakes workflows in the company. If something is slow, manual, or error-prone in the capacity fulfillment lifecycle, you will be the one to fix it. You are a strong fit if you have strong product intuition, move fast without sacrificing quality, and take satisfaction in building tools that make the people around you measurably more effective. RESPONSIBILITIES Own the Capacity product end to end: scoping, design, implementation, and iteration based on feedback from internal stakeholders Translate complex operational requirements from Capacity, Sales, and SRE teams into clean, ergonomic product experiences Build and maintain full-stack features across the Capacity toolchain, including UI surfaces, APIs, and backend services Identify workflow bottlenecks and manual processes across the capacity lifecy

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE As a Forward Deployed Engineer at Baseten, you will partner directly with customers to architect, build, and deploy high-scale production AI applications on Baseten’s platform. You’ll own the journey with customers from initial exploration to production deployment, translating ambiguous business goals into reliable, observable services with clear quality, latency, and cost outcomes. This role is a great fit for entrepreneurial engineers who want a front-row view into how modern companies adopt AI at scale and who enjoy working across product, software development, performance engineering, and customer-facing implementations. To be clear, this is an engineering role with hands-on coding and software development that also includes aspects of product management, technical customer success, and pre-sales solution engineering mixed in. EXAMPLE INITIATIVES Take a look at these blog posts written by members of our Forward Deployed Engineering team: Forward Deployed Engineering on the frontier of AI The fastest, most accurate Whisper transcription Deploy production-ready model servers from Docker images Deploy custom ComfyUI workflows as APIs RESPONSIBILITIES Develop and maintain software systems and product features using one or more general-purpose programming languages in a production-level environment, with a preference for Python due to its relevance in ML projects. Drive customer impact by designing, implementin

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE We are looking for an IT Support / Operations Engineer to join Baseten as we continue to scale our IT team. In this role, you will play a critical part in bringing our technical support entirely in-house to provide a seamless, high-touch experience for all Baseten employees. As we continue to scale, you will be the primary point of contact for day-to-day technical issues, allowing you to have a direct impact on our team's productivity and overall office environment. This position is ideal for a hands-on problem solver who enjoys a mix of hardware and software troubleshooting, user lifecycle management, and maintaining the physical IT infrastructure of a modern office. While you will focus heavily on elevating our internal support standards, you will also assist with systems administration and workflow automation as our company evolves. This is a hybrid role based out of our San Francisco or New York office, following our standard policy of three days per week in-person to ensure our physical office and AV systems remain high-performing and reliable. RESPONSIBILITIES Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services Own the IT onboarding experience for new employees — from laptop set

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten is seeking talented and experienced Software Engineers to join our Observability team within the Infrastructure organization. As an early member of the Observability Team, you will be pivotal in building and shaping the observability experience for our internal and external customers. By joining this team, you’ll have a direct impact on the reliability and operational excellence of Basetens product systems. As Baseten scales its infrastructure across different cloud providers and diverse hardware, the volume and complexity of operational data is growing by orders of magnitude. This team is responsible for building high-throughput ingest pipelines, cost-efficient storage, and agentic diagnostic tools to ensure that we can detect, diagnose, and resolve issues in minutes rather than hours, even as the systems they operate become more complex. RESPONSIBILITIES Design and build scalable telemetry ingest and storage pipelines for metrics, logs, and traces across Baseten’s multi-cloud infrastructure Own and evolve core observability platforms, driving migrations and architectural improvements that improve reliability, reduce cost, and scale with organizational growth Build instrumentation libraries, SDKs, and integrations that make it easy for engineering teams to emit high-quality telemetry from their services Drive alerting and SLO infrastructure that enables teams to define, monitor, and respond to reliabi

ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F , led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to to ship AI products. THE ROLE Baseten is seeking talented and experienced Software Engineers to join our Platform team within the Infrastructure organization. As an early member of Baseten's Platform Team, you will be pivotal in building internal infrastructure to support our engineering organization. You will own the deployment platform, release pipelines, and rollout safety mechanisms that allow engineers across Baseten to deploy changes rapidly while minimizing operational risk. Our mission is to make production deployments fast, safe, and increasingly autonomous. If you are passionate about elegant solutions—like streamlined monorepos, lightning-fast CI pipelines, and thoughtfully designed shared libraries—you'll thrive at Baseten. RESPONSIBILITIES Design and build continuous deployment infrastructure that safely rolls out changes across dozens of Kubernetes clusters and global regions. Develop systems for progressive delivery, including canary releases, staged rollouts, and automated rollback. Improve engineering velocity by reducing friction in the release pipeline and automating manual operational workflows. Work with product and infrastructure teams to ensure their services are deployable, observable, and resilient at scale. Implement and evolve deployment methodologies such as GitOps, infrastructure-as-code, and progressive delivery patterns. Build systems that automatically evaluate deployment health using metrics, logs, traces,