Support Operations Lead in San Francisco

About the Team Our Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve people's lives. About the Role We are seeking a lead thermal simulation engineer to help accelerate the design and development of next-generation robotic systems through modeling, simulation, and analysis. You will work closely with mechanical, electrical, controls, and robotics engineers to evaluate designs before hardware is built, identify risks early, and guide critical architecture decisions. This role spans structural and thermal analysis and design across robotic subsystems including actuators, mechanisms, structures, electronics, and integrated systems. You will develop simulation workflows that improve engineering velocity, increase confidence in design decisions, and help us build more capable, reliable, and manufacturable robotic platforms. This role is based in San Francisco, CA. This role will be expected to be in office 4 days per week and offer relocation assistance to new employees. In this role, you will: Perform thermal simulations to assess heat generation, cooling strategies, thermal interfaces, and system-level thermal performance Partner with mechanical, electrical, and controls engineers to influence design decisions early in development Build simulation models to evaluate robotic actuators, transmissions, mechanisms, structures, soft goods, and integrated assemblies Correlate simulation results with physical testing and develop methodologies to improve model accuracy Support architecture trade studies by evaluating design concepts before hardware is built Develop simulation workflows, standards, and best practices that scale across the robotics o

About the Team The Intelligence and Investigations team seeks to rapidly identify and mitigate abuse and strategic risks to ensure a safe online ecosystem. We are dedicated to identifying emerging abuse trends, analyzing risks, and working with our internal and external partners to implement effective mitigation strategies to protect against misuse. Our efforts contribute to OpenAI's overarching goal of developing AI that benefits humanity. The Strategic Intelligence & Analysis (SIA) team provides safety intelligence for OpenAI’s products by monitoring, analyzing, and forecasting real-world abuse, geopolitical risks, and strategic threats. Our work informs safety mitigations, product decisions, and partnerships, ensuring OpenAI’s tools are deployed securely and responsibly across critical sectors. About the Role As a Quantitative Intelligence Analyst , you will focus on discovering novel and emerging risks in complex human–AI systems before they are well-defined, measurable, or widely understood. You will use deep subject matter expertise and quantitative tooling to surface weak, early, and unconventional risk signals. You will build analytic models that explain how harms could emerge and translate ambiguous patterns into structured, data-driven insight. Your work will help identify potential gaps in policy or coverage and operationalize previously unmeasured problems into signals that can support detection, mitigation, and planning downstream. You will develop analytical frameworks that map how new risks form, evolve, and propagate as products change, policies shift, and external events unfold. Your analyses will directly inform strategic risk prioritization and planning across the company, with regular visibility through strategic risk products. This role is based in office (hybrid, 3 days/week). Relocation support is available In this role, you will: Discover and define new quantitative risk signals where no established metrics exist, using subject matter exp

About the Team OpenAI’s API Multicloud team is responsible for extending OpenAI’s API platform into strategic cloud environments, starting with AWS . The team’s mission is to distribute OpenAI’s API broadly and safely by enabling key API technologies in cloud-native environments, in close partnership with Amazon and internal teams across Codex, Research, Safety Systems, and Applied. The team is focused on bringing core developer and enterprise capabilities into cloud-native environments, including cloud-hosted Codex, model customization / post-training as a service, and new stateful runtime environments for agentic workloads. This work sits at the intersection of production ML systems, developer platforms, model behavior, and large-scale infrastructure. About the Role We’re looking for a backend engineer who can quickly understand OpenAI’s models, products, and systems, then adapt first-party deployments for other cloud platforms. You’ll build backend services, APIs, SDK integrations, authentication flows, and cloud service infrastructure that let developers use OpenAI capabilities in the cloud environments where they already build. This role involves working across teams, sometimes embedded with partner product groups, to ship products quickly and across multiple platforms at the same time. It’s a strong fit for engineers who have built developer tools, especially AI-powered tools, communicate clearly across technical boundaries, and can shape architectures that support different deployment models; experience building cloud services is a strong plus. In this role, you will: Build backend and infrastructure systems that extend OpenAI’s API platform into cloud-native environments, like AWS. Design and ship cloud-contained products that allow customers to use OpenAI capabilities while keeping workloads and data within cloud environments. Help stand up cloud-hosted Codex experiences powered by the OpenAI Responses API. Build the infrastructure and runtime abstractions

About the team The AI Deployment Engineering team is responsible for helping developers and enterprises safely and effectively deploy OpenAI technologies in production. We act as trusted technical advisors and thought partners for customers, working side by side with their teams to identify high-value use cases, design practical architectures, and move from prototype to durable deployment. Cybersecurity is one of the most urgent domains where AI can help. Security teams are under pressure to reason across code, logs, infrastructure, tickets, alerts, and vulnerability data faster than ever. As frontier models become more capable, organizations need deep technical guidance on how to evaluate, validate, and safely deploy AI systems in security-critical workflows. About the role We are looking for a Cyber AI Deployment Engineer to partner with customers and help them apply OpenAI models, APIs, Codex, and agentic workflows to real cybersecurity use cases. You will work with CISOs, security executives, application security leaders, SOC teams, security engineering teams, and hands-on practitioners to identify where AI can create measurable security outcomes. This is a customer-facing technical role for someone who can move fluidly between executive strategy, practitioner-level cyber depth, and hands-on solution design. You will help customers evaluate and deploy workflows such as secure code review, vulnerability triage, threat modeling, remediation, SOC and incident response workflows, detection engineering, cloud security, GRC automation, and security validation. You will collaborate closely with Sales, Solutions Engineering, Product, Engineering, Research, and Security to turn customer needs into safe deployment patterns, reusable field assets, and product feedback. This role is based in our San Francisco HQ. We offer relocation support to new employees. In this role, you will: Deeply embed with strategic customers as the technical lead for AI-enabled cybersecurity work

About the Team OpenAI’s Financial Engineering and Identity data science team owns how revenue flows through our products and builds the systems that enable people and organizations to access OpenAI products safely, seamlessly, and at global scale. Identity sits at the critical intersection of growth, trust, and user experience. The team owns the experiences and infrastructure behind sign up, sign in, account recovery, authentication, and identity integrations across both consumer and enterprise products. As OpenAI expands across products and markets, Identity plays an increasingly important role in helping more users get started quickly while protecting them from abuse, fraud, and account compromise. About the Role We're looking for the first dedicated Data Scientist to partner with the Identity organization. In this role, you will define how we measure success across the entire identity journey—from first-time sign up and onboarding through authentication, account recovery, and enterprise identity experiences. You'll develop the experimentation frameworks, metrics, and analytical approaches that guide product decisions while helping the team navigate one of Identity's core challenges: optimizing growth while maintaining trust and security. You'll work closely with Product, Engineering, Design, Abuse, Risk, and Go-to-Market teams to identify opportunities, quantify trade-offs, and influence strategy. Some questions can be answered through A/B tests. Others require observational analyses, causal inference, and judgment under uncertainty. This is an opportunity to shape the analytical foundations of a high-impact product area from the ground up. This role is based in San Francisco, CA. We use a hybrid model (3 days/week in office) and offer relocation support. In this role, you will Define the north-star metrics and measurement frameworks used to evaluate the identity experience across consumer and enterprise products. Design and analyze experiments to optimize top-of

About the Team The Future of Computing Research team is an Applied Research team within the Consumer Devices group focused on developing new methods and models as we advance forward in our mission of building AGI that benefits all of humanity. As a Software Engineer on the Future of Computing Research team, you will work together with both the best ML researchers in the world and the greatest design talent of our generation to push the frontier of model capabilities. About the Role We are looking for a Software Engineer to join our team to build tools and services that enable AI research, evaluation, and data generation workflows. The best work in this role will start with an ambiguous design question and turn it into working research systems. You will work closely with researchers, designers, and engineers to build the evaluation systems, synthetic data generation pipelines, review tools, and supporting platform services. The goal is to make these workflows easier to create, run, and trust without requiring bespoke engineering support for each new design concept. You will help ensure that research artifacts have a clear lifecycle, runs are reproducible and observable, and results provide useful evidence for product and model-training decisions while the underlying systems remain reliable and reusable. This role is based in San Francisco, CA. We use a hybrid work model of three days in the office per week and offer relocation assistance to new employees. In this role, you will: Build web applications, APIs, data models, and backend services for AI research workflows. Build tools to author and manage evaluation tasks, rubrics, graders, suites, and rollout configurations, including workflows for publishing, versioning, auditing, and sharing research artifacts. Automate evaluation runs and generate useful reports for design, research, and engineering teams. Support synthetic data generation workflows for multimodal and conversational research, including tools that comb

About the Team The Youth Well-Being product team is part of the Integrity pillar at OpenAI, responsible for ensuring that our state-of-the-art AI technologies are deployed in safe, age-appropriate, and beneficial ways—especially for youth and families. We work across OpenAI’s entire product surface area, from ChatGPT to future-facing tools, to architect safety and trust into the foundation of our systems. Our mission: empower families while meeting the highest standards of regulatory compliance and ethical responsibility. This work is core to OpenAI’s mission to ensure AGI benefits all of humanity. Safety, especially for the most vulnerable users, is more important to us than unfettered growth. About the Role We’re looking for a Senior Software Engineer to help architect and build the foundational systems that power family- and youth-facing experiences at scale. You’ll help define how teens and guardians engage with OpenAI products—ensuring those experiences are safe, compliant, and empowering. You’ll operate across a broad technical surface: building identity primitives, age assurance pipelines, and guardian tools that support both proactive and reactive interventions. You’ll collaborate closely with a cross-functional team of engineers, data scientists, designers, user researchers, and policy experts. This is a high-impact, 0→1 opportunity to set the standard for how families interact with generative AI. In this role, you will: Architect and implement teen and guardian experiences across OpenAI products, including ChatGPT. Build global age assurance systems that are privacy-preserving and tailored to regional compliance needs. Design and evolve our identity infrastructure to support scalable, secure, and resilient user journeys at consumer internet scale. Help define safety and well-being metrics, and continuously improve user trust through technical interventions. You might thrive in this role if you: Have built products or infrastructure for users under 18, or h

About the Team Our Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve peoples’ lives. About the Role We are seeking a Senior Mechanical Engineer to lead the design, integration, and sustaining engineering of mechanical subsystems in robotic platforms. You will work closely with experienced engineers and cross-functional partners to set functional requirements, develop and iterate on hardware to meet program expectations. This role is aimed at candidates with strong fundamentals in mechanical system design — including tolerance, alignment, load paths, wear, and failure modes — and robotics. You will contribute to real hardware programs moving from prototype through early production. You will lead both new subsystem development and ongoing improvements to existing systems based on testing, field performance, and manufacturing feedback. This role is based in San Francisco, CA, and requires in-person presence 4 days a week. In this role, you will Lead the design and iteration of mechanical subsystems, including structures, mechanisms, and actuators. Create and maintain CAD models, assemblies, and drawings with appropriate tolerancing and documentation. Build and test prototypes, supporting debugging of mechanical issues such as fit, alignment, friction, and wear. Assist in developing test methods and executing validation to evaluate performance, durability, and failure modes. Work with cross-functional teams to integrate mechanical components with sensors, actuators, and control systems. Support transition of designs from prototype to manufacturable assemblies, incorporating DFM and DFA considerations. Collaborate with manufacturing partners

About the Team Our Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve peoples’ lives. About the Role We are seeking a Mechanical Engineer to design and prototype novel tactile, proprioceptive and force sensor solutions. You will work closely with experienced engineers and cross-functional partners to set functional requirements, develop and iterate on hardware to meet program expectations. This role is aimed at candidates with strong fundamentals in mechanical system design and robotic sensing including tactile sensors, force sensing and position sensing. You will contribute to real hardware programs moving from prototype through early production. You will lead both new sensor subsystem development and ongoing improvements to existing systems based on testing, field performance, and manufacturing feedback. This role is based in San Francisco, CA, and requires in-person presence 4 days a week. In this role, you will Lead the design and iteration of mechanical subsystems, including tactile sensors, load cells, force torque sensors and joint encoders. Create and maintain CAD models, assemblies, and drawings with appropriate tolerancing and documentation. Build and test prototypes, supporting debugging of mechanical issues such as fit, alignment, friction, and wear. Assist in developing test methods and executing validation to evaluate performance, durability, calibration and failure modes. Work with cross-functional teams to integrate mechanical components with sensors, actuators, and control systems. Support transition of designs from prototype to manufacturable assemblies, incorporating DFM and DFA considerations. Collaborate with manufact

About the Team OpenAI’s Hardware organization develops AI-native silicon and system-level solutions for the unique demands of advanced AI workloads. Building on efforts like Jalapeño, the team is developing future generations of AI-native silicon and tightly integrated systems to power the next generation of frontier models. By co-designing chips, systems, tools, and methodologies, the team helps deliver faster, more efficient, and production-ready hardware for OpenAI’s supercomputing platform. About the Role As a software engineer on the Scaling team, you’ll help build and optimize the low-level stack that orchestrates computation and data movement across OpenAI’s supercomputing clusters. Your work will involve designing high-performance runtimes, building custom kernels, contributing to compiler infrastructure, and developing scalable simulation systems to validate and optimize distributed training workloads. You will work at the intersection of systems programming, ML infrastructure, and high-performance computing, helping to create both ergonomic developer APIs and highly efficient runtime systems. This means balancing ease of use and introspection with the need for stability and performance on our evolving hardware fleet. This role is based in San Francisco, CA, with a hybrid work model (3 days/week in-office). Relocation assistance is available. In this role, you will: Design and build APIs and runtime components to orchestrate computation and data movement across heterogeneous ML workloads. Contribute to compiler infrastructure, including the development of optimizations and compiler passes to support evolving hardware. Engineer and optimize compute and data kernels, ensuring correctness, high performance, and portability across simulation and production environments. Profile and optimize system bottlenecks, especially around I/O, memory hierarchy, and interconnects, at both local and distributed scales. Develop simulation infrastructure to validate runtime b

About the Team The Fleet team builds core components to enable productive research from small to state of the art scale across OpenAI, with the goal of accelerating progress towards AGI. We frequently collaborate with other teams to speed up the development of new state-of-the-art capabilities. About the Role As we scale up with more researchers and engineers joining OpenAI, we seek a pragmatic and passionate engineer with a strong focus on the development experience for both engineers and scientists. In this role, you will be responsible for building and maintaining systems that allow our research + engineering organization to iteratively develop, test, and deploy new features reliably, with high velocity, and with a frictionless and fast development cycle. You will help oversee and drive to the vision of how we should build, test and deploy software. You will drive the design of our continuous integration pipelines, testing infrastructure, training and support around our build system. Our current environment relies heavily on Python, Rust, and C++, which you will take ownership of and strive to transform into a state of the art development experience for research. Ultimately, your role will be to provide the necessary tools and metrics to support our fast-paced culture and ensure a stable, scalable platform for growth, while also fostering a seamless and low friction experience for OpenAI’s research. This role is based in San Francisco, CA. For a San Francisco role, we use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. You might thrive in this role if you: Have supported large monorepo development and deployment before Are a proficient Python programmer working in large monorepos Are proficient with Docker and Kubernetes Experienced in CI/CD About OpenAI OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boun

About the Team OpenAI’s mission is to ensure that artificial general intelligence (AGI) benefits all of humanity. A key part of achieving that mission is training models that deeply understand and reflect human preferences — the Human Data team is at the heart of that effort. The Human Data engineering team creates the systems that enable scalable, high-quality human feedback. These systems are essential to how OpenAI trains and improves its most advanced models. Engineers on this team collaborate closely with world-class researchers to bring alignment techniques to life — from experimental ideas to production-ready feedback loops. About the Role We’re looking for software engineers to join the Human Data team and build the platforms, prototypes, tools, and infrastructure that power how our AI models are trained, aligned, and evaluated. You’ll partner with researchers and cross-functional teams to bring alignment ideas to life, influence future model training, and shape how models interact with the real world. We’re looking for people who are excited by technical ownership, enjoy working across the stack, and are eager to solve ambiguous problems in a high-impact, fast-paced environment. This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. In this role, you will: Build and maintain robust full-stack systems for feedback collection, data labeling, and evaluation pipelines, while maintaining high levels of security. Translate experimental alignment research into scalable production infrastructure, including inference and model training stacks. Design and iterate on user-facing tools and backend services to support high-quality data workflows Partner with researchers, engineers, and program leads to shape feedback loops and model interaction paradigms Drive infrastructure improvements that enable faster iteration and scaling across OpenAI’s frontier models, from internal r

About the Team Our Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve peoples’ lives. About the Role We are hiring a Sim Infrastructure Engineer to turn simulation systems into reliable, automated, production-quality pipelines that power model training, evaluation, and hardware-in-the-loop validation. This role owns the automation, orchestration, and tool integration that apply simulation to concrete robotics tasks: building CI/CD for SIL/HIL, presubmit checks, automatic model evaluation, metric computation and reporting, and the runtime infrastructure to run simulations at scale. You will collaborate closely with Sim Realism, Sim Environments, Research, and Ops to make simulation an integrated, reproducible, and measurable part of our ML and robotics workflows. This role is based in San Francisco, CA, and requires in-person 4 days a week. In this role, you will: Build and maintain presubmit checks, continuous integration and deployment pipelines for simulation code, environments, and tasks so simulation artifacts are testable, versioned, and reproducible. Implement end-to-end automation to run model evaluation in sim (SIL) and orchestrate HIL runs; compute realism and task metrics, generate dashboards and alerts, and ensure evaluation is repeatable and auditable. Create robust APIs and connectors so research, training, and data-collection systems can schedule, seed, and evaluate batches of simulations; support RL rollouts, imitation-data collection, and presubmit model checks. Build scheduling, batching and orchestration for running very large numbers of concurrent rollouts (target tens of thousands of rollouts / large RL workloads), sol

About the Team The Systems Integration team is responsible for building the infrastructure, tooling, and validation systems that ensure our device software is reliable, testable, and ready to ship. We design and maintain automated test frameworks, hardware-in-the-loop labs, and release pipelines that keep quality signals trustworthy and enable rapid, safe product launches. Our work spans developer tools, automation, systems integration, and cross-team collaboration to ensure every release meets the highest standards. About the Role As a Software Engineer, Quality and Developer Tools , you will build and own the systems that validate our device software—from test frameworks and regression infrastructure to hardware-in-the-loop labs and release gates. You’ll design the tooling and automation that keep quality signals trustworthy, integrate them into CI/CD, and make it easy for engineers and QA vendor technicians to execute reliable, repeatable workflows. We’re looking for engineers with deep experience in software quality, automation, developer tooling, and hardware-software integration who thrive on building scalable, reliable systems for validation and release readiness. This role is based in San Francisco, CA. We use a hybrid work model of four days in the office per week and offer relocation assistance to new employees. In this role, you will: Test infrastructure & frameworks: Design, implement, and maintain a unified test framework for device software across unit, integration, system, and end-to-end testing, with reproducible runs and integrations with GitHub, Linear, and Slack. CI/CD integration & releases: Integrate test suites with Buildkite, enforce promotion criteria for staging and production, auto-file regressions, and publish traceable artifacts and release notes. Hardware-in-the-loop lab design & orchestration: Plan and bring up racks, power and networking systems, and orchestration for device testing; support automated flashing, provisioning

About the Team Our Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-edge hardware and software to explore a broad range of robotic form factors. We strive to seamlessly blend high-level AI capabilities with the constraints of physical systems to improve peoples’ lives. About the Role We’re looking for a GPU Inference Engineer to contribute to improvements in model serving efficiency for our Robotics research. This is a high-impact role where you’ll drive initiatives to optimize inference performance and scalability. You’ll also be engaged in model design, to help assist our researchers in developing inference-friendly models. This role is critical to scaling the team’s broader goals - it will directly enable leadership to focus on higher-leverage initiatives by building a stronger technical foundation. In this role you will: Perform engineering efforts focused on improving model serving, inference performance, and system efficiency Drive optimizations from a kernel and data movement perspective to improve system throughput and reliability Partner closely with research and product teams to ensure our models perform effectively at scale Design, build, and improve critical serving infrastructure to support Robotics growth and reliability needs You might thrive in this role if you: Have deep expertise in model performance optimization, particularly at the inference layer Have a strong background in kernel-level systems, data movement, and low-level performance tuning Are excited about scaling high-performing AI systems that serve real-world, multimodal workloads Can navigate ambiguity, set technical direction, and drive complex initiatives to completion This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees. About OpenAI OpenAI i