Customer Operations Leader in Toronto

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta's App Primitives team owns the shared building blocks that span data structures to UI: comments, notifications, event logs, feature flags, and task management. We own the general infrastructure; product teams own the logic built on top. Getting this layer right unlocks velocity for every team at Vanta. As the Engineering Manager, App Primitives at Vanta, you'll lead the team building the shared product primitives that every Vanta product team depends on, owning the infrastructure layer that makes collaboration, communication, and core workflows possible across the entire platform. Our Engineering Managers develop and grow high-performing teams that deliver significant value to our customers and enable our business to scale. This role sits at the intersection of technical architecture and team development, with real authority to set direction and grow a world-class platform team. Visit our Vanta Engineering Blog to learn more about what our team is working on! What you’ll do as an Engineering Manager at Vanta: Lead and grow the App Primitives team, owning hiring, team health, delivery, and the development of senior engineers and technical leads Own the strategy and roadmap for Vanta's shared product primitives: comments infrastructure, notifications platform, event log, feature flag system (Statsig), and task management Define and steward the interface model between App Primitives systems and product teams, ensuring product teams can build on top of shared infrastructure quickly and safely, without owning the underlying systems themselves Partner closely with product engineering leaders across Vanta to surface developer ne

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. We are looking for a Senior Product Manager to join our Auth0 Platform Infrastructure team. In this highly visible role, you will be the driving force behind the core infrastructure and platform capabilities that power Auth0’s immense global scale. You will own the vision, strategy, and execution for critical platform components including intelligent rate limiting, high-volume streaming data architectures, and overall cloud resilience. As a leader in the platform space, you will tackle multi-dimensional scaling challenges—including those introduced by the rapid adoption of AI agents—and ensure our platform remains highly available, secure, and performant for thousands of enterprise customers relying on us for mission-critical authentication. What You’ll Do Define the Platform Vision: Own the roadmap and strategic direction for key infrastructure components, ensuring alignment with Auth0’s broader platform strategy and vision. Enhance Cloud Infrastructure & Resilience: Champion initiatives related to cloud architecture, including Geo HA failover mechanisms, AWS PrivateLink

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Role and Team Context The Senior Product Manager for the UI Platform is a high-impact individual contributor role, serving as a cornerstone for Okta's global user experience infrastructure. Joining the Product Platform group, you will own the foundational architecture that ensures every Okta product is elegant, scalable, and performant. Your role extends across owning the UI framework, design systems, localization/globalization frameworks, and accessibility (WCAG) standards, you provide the critical infrastructure that enables a cohesive, high-quality experience for Okta Workforce Identity products. Key Responsibilities Technical Product Vision : Define and champion the technical evolution of the Okta UI framework. Ensure the platform serves as a single source of truth for core administrative experiences across Okta products. Platform Roadmap Ownership : Prioritize and execute a complex roadmap across design systems, globalization, and accessibility. You will balance the needs of multiple product lines to ensure a unified developer and end-user experience. Strategic Cross-Functional Collaboration : Partner with global engineering, design, and research teams to deliver infrastructure that supports Okta’s massive scale. Ecosystem Synthesis : Engage with global customers and internal stakeholders to synthesize complex requirements into broad-value features that support a diverse, international ecosystem. Data-Driven Developer Experience : Leverage product data

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta is looking for a talented Staff Product Designer (you!) who shares our passion for bringing simple, yet powerful product experiences to our enterprise admins. At Okta, we're building a world where anyone can safely use any technology, and we're specifically focused on protecting the future of work. We bring simple and secure access to people and organizations everywhere, promising to not only protect the identities of our customers' workforce and users, but to ask, “what more can we make possible?” Which is where you come in! ​​As a Staff Product Designer for Okta, you’ll work with a globally distributed design team to apply your craft and expertise on a range of products and services. Our culture provides the opportunity to explore the technologies we’re researching and investing in. Some of your work will be functional, practical user experience design, where you will help our design team drive cohesive user experience across Okta’s portfolio of products. Other work will be speculative, generative explorations that you carry out in collaboration and partnership across the organization to flesh out, frame, and help prioritize solutions in an ever-evolving and complex, often ambiguous, problem space. Finer print You will lead user experience strategy and execution for our Okta Research & Development (ORD) business unit. Specifically, ORD will solve every identity use case at work – for all types of people (employees, business partners, contra

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The End User Protection Team Auth0 is an easy-to-implement authentication and authorization platform designed by developers for developers. We ensure access to applications is safe, secure, and seamless for the more than 100 million daily logins worldwide. Our modern approach to identity enables this Tier-0 global service to deliver convenience, privacy, and security, allowing customers to focus on innovation. The End User Protection team is responsible for building and maintaining Auth0’s Attack Protection capabilities. Cyberattacks, such as credential stuffing and password spraying, often target end users to gain unauthorised access to applications. These attacks pose a significant threat, compromising user accounts and data. The Attack Protection features mitigate these risks by continuously monitoring user login behaviour and automatically detecting and blocking malicious activity. They protect users without adding unnecessary friction. The team works closely with our Machine Learning and AI teams to develop and deploy cutting-edge detection models. This collaboration allows application builders to provide a secure login experience for their users while isolating them from the complexities and ever-evolving tactics of these attacks. The Software Engineer II Opportunity We are looking for a Software Engineer II to join our End User Protection team. What you’ll be doing Be a part of a fast-paced, agile team. Design and buil

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Auth0 Team Auth0 is an easy-to-implement authentication and authorization platform designed by developers for developers. We make access to applications safe, secure, and seamless for the more than 100 million daily logins around the world. Our modern approach to identity enables this Tier-Ø global service to deliver convenience, privacy, and security so customers can focus on innovation. This team focuses on providing tenant-level protections to our customers, at scale. From bot detection to brute-force to suspicious IP throttling and beyond, this team often provides the first line of defense for Auth0 customers. The Staff Software Engineer At Okta, we’re building the next generation of authentication for the GenAI era. We’re looking for a Staff Software Engineer to join the AI DevEx team at Auth0. This role is pivotal in extending and complementing our Auth for GenAI offering by building the infrastructure, tooling, and developer experiences that empower both human developers and AI agents to build secure, intelligent applications. Auth0 Emerging Tech is the Engineering organization where we take care of the hottest technology out there: we ship fast, we don't break things. We are a dynamic and collaborative distributed and diverse team. We value ownership, learning and innovation. This is an ideal role for an engineer who enjoys building for other engineers, working across stacks, and shaping the

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Here is the updated summary for the Okta Device Access (ODA) and Okta Verify (OV) space, adapted to match the collaborative, ownership-focused, and candidate-centric tone of your PAM example: In this role, you will work as a trusted cross-functional partner on our Okta Device Access (ODA) and Okta Verify (OV) products, and have the opportunity to influence product and design decisions through your work. You will own the UX roadmap for ODA and OV, working closely with your design, product, and engineering partners to ensure that your work is aligned to the highest priority needs of the endpoint identity area, informing both long and near-term decisions. You’ll provide mentorship and coaching to more junior team members, helping raise the quality bar and impact of the team. ODA and OV’s goal is to develop products that enable Okta customers to secure their workforce right from physical device bootup, providing frictionless, phishing-resistant, and passwordless authentication. In this role, you’ll get to: Grow and develop a research practice aimed at understanding the needs of the OPA and OV teams, collaborate with stakeholders to craft research questions and execute research Scope, prioritize, organize, and manage research initiatives across these teams. Exercise flexibility in research methodology (as appropriate for the product space and timeline) by designing and utilizing generative studies or evaluative research, appropriately. Facilitate cross-dis

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Okta Identity Governance (OIG) organization is looking for a Principal Engineer to join our team — OIG is Okta’s Identity Governance and Administration solution that is directly responsible for one of the most critical and visible workflows in enterprise identity: how employees request, approve, and gain access to the resources they need. Opportunity As a Principal Engineer on the OIG team, you will be involved into development, design, and maintenance of our product to serve enterprise customers at scale. You will involve the architecture and evolution of our product features — spanning the across different access governance personas — and work collaboratively across engineering, product, and design to deliver features that are secure, scalable, and delightful to use. This is a role for someone who thinks in systems, leads with craft, and is energized by the challenge of building enterprise-grade software that millions of users depend on. Th

About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here . People use Pinterest to find ideas and brands that they love. We aspire to help our advertisers and partners reach their audiences with inspiring content. The API team is responsible for ensuring our first party clients (Android, iOS, and Web) have a stable API to develop on top of. Our customers are Pinterest developers who want to build product features, and who rely on a highly available system to do so. As the Engineering Manager for API, you will lead a talented and growing engineering team responsible for growing the existing portfolio. The ideal candidate should have experience building backend web applications, be driven to become an expert in their domain, have some knowledge of distributed systems engineering, and have a passion for leadership. What you’ll do: Collaborate with stakeholders across the organization to architect so

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Wallet team’s mission is to democratize access to financial services worldwide by leveraging DeFi protocols and Robinhood Chain! We build secure, intuitive, and decentralized products that enable our users to custody and manage their digital assets. Our team works at the intersection of traditional finance and web3, driving progress in cryptocurrency and blockchain applications. We work closely across multiple engineering and design areas to deliver highly reliable, high-performance systems for customers worldwide. As a Software Developer , you will build and own the backend services, infrastructure, and data systems that support Robinhood Wallet products. You will develop new features and system enhancements to deliver a highly secure and efficient trading experience for cryptocurrencies and tokenized stocks, including perpetual futures, to customers worldwide. In this role, you will design scalable architectures and maintain high-quality codebases. You will also collaborate with other engineering teams to guide key technical decisions and raise our team's engineering standards. This role is based in our Toronto, ON office(s), with in-person attendance e

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Wallet team’s mission is to democratize access to financial services worldwide by leveraging DeFi protocols and Robinhood Chain! We build secure, intuitive, and decentralized products that enable our users to custody and manage their digital assets. Our team works at the intersection of traditional finance and web3, driving progress in cryptocurrency and blockchain applications. We work closely with product managers, product designers, and security engineers to deliver highly reliable, high-performance systems for customers worldwide. We pride ourselves on a culture of shared learning, high technical standards, and respectful collaboration. As a Senior Software Developer , you’ll build and own the backend services, infrastructure, and data systems that support Robinhood Wallet products. You will develop reliable and secure solutions to deliver a high-quality trading experience for cryptocurrencies and tokenized stocks, including perpetual futures, to customers worldwide. In this role, you will take lead responsibility for designing scalable architectures and maintaining high-quality codebases. You will collaborate closely with client engineers, security profess

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Robinhood Wallet team’s mission is to democratize access to financial services worldwide by leveraging DeFi protocols and Robinhood Chain! We build secure, intuitive, and decentralized products that enable our users to custody and manage their digital assets. Our team works at the intersection of traditional finance and web3, driving progress in cryptocurrency and blockchain applications. We work closely with product managers, product designers, and backend engineers to deliver highly reliable, high-performance systems for customers worldwide. We pride ourselves on a culture of shared learning, high technical standards, and respectful collaboration. As a Senior Android Developer , you’ll build and own new product features for the Robinhood Wallet Android app. You will develop reliable and secure solutions to deliver a high-quality trading experience for cryptocurrencies and tokenized stocks, including perpetual futures, to customers worldwide. In this role, you will take lead responsibility for designing scalable mobile architectures, defining code standards, and maintaining high-quality codebases. You will collaborate closely with client engineers, backend develop

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data is at the heart of Lyft’s products and decision-making. You will leverage data and rigorous, analytical thinking to shape our products and make business decisions. This will involve performing rigorous product deep dives, identifying opportunities for product enhancements, and measuring the impact of new features. The Global Growth organization is chartering the future for Lyft’s growth, focused on expanding Lyft beyond North American rideshare’s core products. This includes our premium Luxury modes and Livery drivers, building a unified Lyft presence internationally, and enabling Autonomous Vehicles (AVs) domestically and abroad. These teams are at the center of innovation and the future of Lyft’s growth, and this role would be directly shaping the strategic roadmap for these crucial areas. As a Senior Analyst, you will collaborate with our world class team of engineers, product managers, and designers to build the roadmap for business and product expansion to meet the needs of our international customers. The ideal candidate is a thought leader in this space, working across multiple functions and geographies. This role blends strong business acumen, marketplace dynamics, and strategic understanding of regulatory landscapes to craft a vision for Lyft around the globe. This role will help define Lyft’s strategy for where and how Lyft expands its footprint around the world, sizes the opportunity, scopes the unique products required, and is a liaison to our central marketplace teams. In this role, you will help us tackle problems such as: How will global expansion impact our current North American rideshare users? How does the competitive landscape in future geographies impact our growth strategy? What product developments do we need to develop to successfully expand and gain market share? H

Engineering Manager, AI Conversation Platform Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine-tuning our own models. We’re an end-to-end team going from ideas to models to shipping in production. What you’ll do Responsibilities Driving an ambitious vision for AI/ML that benefits our users Setting the technical & process direction for the team based on business goals Brainstorm and coordinate product integrations with partner teams Proposing new ideas and building prototypes Be an integral part of a larger ML community internally & externally Hire & develop a world-class team to deliver high-quality ML systems. Coach engineers to help them grow in their careers and maintain a high bar Who you are We are looking for ML Engineering Managers who are passionate about using ML to improve products and delight customers. You have experience leading teams that develop streaming feature pipelines, build ML models, and deploy them to production, even if it involves making substantial changes to backend code. You a

Engineering Manager, AI Conversation Platform Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The newly formed Conversation Platform team aims to build a conversation platform for all merchants who use Stripe. We are doing so by (a) automating the easy tasks, and (b) assisting our users in the difficult tasks. Some examples include customizing the Stripe landing page to suggest bespoke integrations, allowing users to command the Stripe API in natural language, and resolving user issues automatically. We are developing RAG based systems on the latest LLMs as well as fine-tuning our own models. We’re an end-to-end team going from ideas to models to shipping in production. What you’ll do Responsibilities Driving an ambitious vision for AI/ML that benefits our users Setting the technical & process direction for the team based on business goals Brainstorm and coordinate product integrations with partner teams Proposing new ideas and building prototypes Be an integral part of a larger ML community internally & externally Hire & develop a world-class team to deliver high-quality ML systems. Coach engineers to help them grow in their careers and maintain a high bar Who you are We are looking for ML Engineering Managers who are passionate about using ML to improve products and delight customers. You have experience leading teams that develop streaming feature pipelines, build ML models, and deploy them to production, even if it involves making substantial changes to backend code. You a