Operations Performance And Analytics Engineer in Canada

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We’re looking for a proactive, collaborative Manager of Internal Audit to help execute our internal audit program and support Lyft’s governance, risk management, and compliance efforts. This role will focus on both business and technology audits, helping identify and address key risks while delivering insights that enable informed decision-making. Reporting to the Director of Internal Audit, and based in our San Francisco HQ, you’ll work closely with stakeholders across the company to strengthen controls, improve processes, and drive continuous improvement. Responsibilities: Audit Execution & Risk-Based Planning Execute audit and advisory engagements spanning across both technology (e.g. cybersecurity, data governance, infrastructure, etc.) and business (e.g. operations, compliance, etc.) domains from end to end — including planning, fieldwork, testing, and reporting. Perform annual risk assessment over assigned risks to develop and refine the annual risk-based audit plan. Take a hands-on approach to audits, ensuring findings are data-driven, relevant, and aligned with business objectives. Use process improvement techniques (e.g. process mapping, root cause analysis, gap assessments) to identify opportunities for enhanced control design and operational efficiency. Perform risk assessments and identify areas for process improvement, control enhancement, or technology enablement. Ensure timely and effective follow-up on remediation of audit findings, coordinating with business owners to verify resolution. Collaborate with cross-functional teams — including Engineering, Security, Legal, Finance, and Compliance — to assess risks and test key controls. Stay current on evolving risks related to emerging technologies, regulatory changes, and internal initiatives. Enterprise Risk Management (ERM) Support

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Safety and Customer Care (SCC) team at Lyft manages over 1.7 million monthly human and AI interactions and serves as Lyft's primary direct touchpoint with riders and drivers. We handle critical infrastructure that powers both human associates and AI agents to make riders and drivers feel safe and comfortable while riding or driving with Lyft, transforming every support interaction into a moment of genuine connection. Agentic AI is at the center of how we scale that mission. We fine-tune and align open-source models, build AI-powered support agents, and develop end-to-end AI agents for safety case management, systems that reason over complex, high-stakes cases and drive them to resolution. SCC brings together ML, data, backend, and product engineers alongside data scientists and operations partners to transform these systems. As a Machine Learning Engineer on the SCC team, you will fine-tune and align models and build AI Agents that power how riders and drivers get help. Your work spans the full loop: post-training open-source models for our domain, composing them into multi-step agents, and building the evaluation that proves they are safe to ship in a customer-facing, safety-critical setting. Post-train and adapt open-source LLMs for SCC use cases using SFT, LoRA, and preference-tuning methods (RLHF, RLAIF, RLVR). Design and build AI-powered support agents and end-to-end agents for safety case management using LangGraph or equivalent agentic frameworks. Own the evaluation data flywheel, offline and online, that defines what "good" looks like and build benchmarks for the team to hill-climb. Turn interaction feedback into training data and learning signals, closing the data flywheel that continuously improves the models. Responsibilities: Conduct literature review and build post-training fra

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is hiring a Senior Financial Data Analyst to lead the Reporting sub-team within Finance Data & Insights. This sub-team is core to ensuring all key Run the Business (RTB) financial reports are complete, accurate, and operationally reliable on a day-to-day basis. The mandate is two-fold: build repeatable systems, playbooks, and documented workflows that reduce reactive work, and own the primary stakeholder relationships for RTB work across teams. This is a high-visibility role that combines hands-on ownership of critical reporting with team leadership and process-building. Responsibilities: Own all RTB and Compliance reporting (tax, airports, audit requests, etc.), ensuring accuracy, completeness, and operational reliability Build and maintain process documentation, checklists, and operational playbooks that make reporting workflows repeatable and resilient Receive and operationalize reports stabilized by Finance Data Products, integrating them into day-to-day RTB reporting operations Reduce fire-drill, ad-hoc response patterns by replacing them with documented, recurring workflows and automation Identify and drive automation opportunities across RTB reporting processes to improve efficiency, reduce manual effort, and further reduce ad-hoc work Own primary stakeholder relationships for RTB work, serving as the go-to point of contact across teams Lead large-scale, cross-functional initiatives with significant autonomy — from problem definition through execution — proactively communicating progress and risks to stakeholders and management Proactively identify risks, gaps, and opportunities for improvement within RTB reporting and drive initiatives to address them Experience: BA/BS with 5+ years of experience in finance, accounting, business, consulting, or analytics Advanced proficiency in

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Trust and confidence is fundamental to the Lyft marketplace, and the Pay, Integrity & Identity (PII) Analytics team is charged with providing and ensuring that trust and safety to all customers. The PII Analytics team is one of the most critical teams that helps protect Lyft and enables the company to grow in a sustainable way. The team is fast-paced, high-energy, and meticulous in diagnosing emerging fraud patterns and preventing fraud loss before it can happen. We drill holes in all the products we launch and obsess over how to make our business impervious to fraud vectors. The team conducts a rigorous analysis of complex data sets and sets up multiple layers of business rules, models, and other processes to prevent potential fraud. We are a highly cross-functional team and regularly engage in discussion and reviews with stakeholders to prioritize plans for reducing fraud impact and introducing safety features. We’re looking for a rock-star to join a fast-paced environment to contribute to Fraud-related analysis and operations. This individual is responsible for investigating and developing solutions to prevent and mitigate third party fraud. This person will proactively identify fraud patterns and sources to minimize the company’s exposure to financial and reputational risk. The Senior Analyst will take ownership over multiple discrete fraud segments to develop and execute a strategy which addresses fraud in the earliest stages of detection. The Senior Analyst will define fraud prevention measures that are mindful of the impact on good user experience while inhibiting fraud actors’ ability to reach our platform. This person is quantitatively driven, detail-focused, and operations-savvy while ensuring the best possible customer experience. This individual possesses a high level of subject matte

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The strongest enterprise and mid-market marketing doesn't lead with a product — it leads with the problem a buyer already has. A hospital administrator isn't looking for "Lyft Concierge"; they're looking to reduce missed appointments. An auto dealer principal isn't looking for a rideshare product; they're looking to keep loaner logistics from costing them revenue. We are in the process of revising our go-to-market for Lyft Business to organize around these audiences and their transportation problems, with Concierge, Lyft Pass, Business Profiles, and our Business Travel products positioned as the answer to a clearly named pain point by customer profile. We're hiring an Industry Marketing Manager to build that audience-first structure for our priority verticals, starting with Healthcare and Automotive , across both mid-market and enterprise segments. You'll own the vertical narrative and the content, demand generation strategy, and enablement that will drive marketing-attributable revenue. The primary function of this role is to build and lead vertical-specific go-to-market (GTM) motions for our mid-market and Enterprise business — bringing together vertical-specific content, demand generation, and sales enablement into a coherent, audience-first strategy. Responsibilities: Own vertical strategy and integrated programs Design and execute large, orchestrated tentpole programs for our priority verticals (no more than 2 per quarter) — multichannel activation spanning digital, live events, paid media, social, and press — that bring our value proposition and industry point of view to life for a defined buyer (e.g., hospital CFO, healthcare operations leader, dealer principal/service manager). Build and maintain a thought leadership agenda for each prioritized vertical: original research, proof p

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is looking for an IT Systems Engineer to lead the technical side of integrating newly acquired companies into Lyft's IT environment. You'll be responsible for migrating collaboration tools, SaaS platforms, and identity systems from acquired teams into Lyft's stack, with minimal disruption to either side. We're looking for a self-starter who's equally comfortable driving projects independently and partnering with others to get things done. The ideal candidate brings strong attention to detail, creative problem-solving, and a genuine drive to automate processes and improve efficiency across the IT organization. Responsibilities: Manage SaaS integration and consolidation during merger and acquisition activity, ensuring smooth platform migrations, data integrity, and minimal disruption across merged organizations Provide architectural, engineering, and operational support for corporate IT systems at Lyft Support single sign on integrations with Lyft’s primary identity provider, Okta. Leverage various APIs to write scripts and applications to automate IT Operations Support and work with IT, Security and other internal departments by building automation for repetitive tasks Write detailed and concise documentation and runbooks Engage with vendors to implement and improve services to best support Lyft’s needs Be a mentor to others in IT and act as a source for others Experience & Skills: 5+ years of experience managing corporate IT Systems Proven experience supporting IT integration during mergers, acquisitions, or divestitures, including SaaS platform consolidation and system migrations SaaS system application management including but not limited to: Gsuite, Okta, Atlassian, Slack Scripting experience leveraging GAM, Python, Bash, and/or equivalent tools Comfortable consuming RES

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The Luxury team builds rich and creative features that set the standard for the ride-sharing industry. We're looking for a motivated Senior Engineering Manager to lead the team building app experiences, UIs, and infrastructure for Black, Black SUV, and other upmarket modes where quality is uncompromising. As a Senior Engineering Manager, you'll set the technical direction for the team, making tradeoffs between technical investments and product work, and communicating strategy transparently to your team and to leadership. You'll act as a critical technical leader across backend, frontend, iOS, and Android, taking holistic ownership of complex systems, defining strategic roadmaps, and driving cross-functional alignment and engineering excellence to improve the luxury experience. Ownership is a key quality for this team. You should be driven to track projects to successful completion and beyond, taking initiative to work with other teams and functions to ensure your team's work reaches users and drives impact. You'll also help shape product direction by developing a deep understanding of the customer. You'll lead a group of talented engineers, helping the team deliver business impact while staying open to change through constant experimentation. You'll collaborate with engineering, product, data science, design, and operations on programs that empower the team to iterate quickly, delighting our passengers and drivers. If you enjoy collaborating with technical and nontechnical partners on a product with real-world impact, this is the role for you. Responsibilities: Lead a team of talented backend, frontend, and mobile engineers and engineering managers who like to ship code and tackle hard engineering problems Mentor and guide the professional and technical development of your team members. Help d

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. Lyft Urban Solutions (LUS) is North America’s leader in micromobility. We own, operate, or provide hardware and software solutions for bikeshare and scootershare programs in 57+ global markets including Montreal, London, New York City, Mexico City and others. Our rapidly growing active fleet includes state-of-the-art charging stations, electric bikes, and scooters, and services hundreds of millions of rides per year. The Hardware Product and Industrial Design Team at LUS is responsible for conceiving, guiding development of, launching, and sustaining world-class products used by riders, cities, and operators over the world. We represent LUS in micromobility forums, engage directly with customers, and guide research and development. We aim to ensure all products we develop are delightful for riders, globally competitive, elegant, and future-facing. We are looking for an exceptional Senior Product Manager, Hardware to manage our existing stations portfolio as well as develop our next generation of stations products. Our stations are now as iconic in cityscapes as London Routemaster buses of old. You will have end-to-end ownership of new station product development, leading a cross-functional team through all phases of hardware development to launch, and will be responsible for a fleet of over 300,000 charging and non-charging station assets already on the ground. You will engage directly with LUS leadership, engineering, data science, operations, and design to achieve the company’s vision for reinventing transportation. You will work closely with our Vehicles Product Manager, Industrial Design team, and counterparts in software product management to ensure ou

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. We are looking for an Executive Business Partner to support a VP, Chief Information Officer (Kevin Smith), Chief Information Security Officer (Chaim Sanders), and Director, TPM (Jared Evans), all leaders within the Foundations & AI Transformation (Foundations) organization. You will handle the calendars of 3 leaders, coordinate meetings and events and help organize org wide initiatives. You are joining a team comprised of 3 Executive Business Partners for our organization and will collaborate on org-wide projects and priorities. You enjoy working in an energetic environment, managing multiple competing priorities, and streamlining hectic days. You are incredibly organized, a true team-player, and able to build strong relationships. You make it happen and you’re not afraid to be yourself while uplifting those around you. Responsibilities: Proactively and strategically manage the executive’s complex calendar and meeting coordination, travel, and other administrative tasks Work closely with fellow EBPs to ensure efficient, effective and consistent coverage across all CSP Leaders Manage clear communication between stakeholders, identify gaps in visibility and propose solutions Independently and proactively provide solutions to issues and escalate if necessary Stay abreast of the leader’s priorities and major projects, serving as a resource for other stakeholders when needed Plan offsites and team events Project-manage initiatives and work streams; keeping track of progress, identifying areas for efficiencies, and ensuring timely completion of projects Provide peer mentorship and coaching to other Executive Business Partners in the org Budget and expense management Partner with Office Operations and IT teams to ensure teams have appropriate resources and optimal set-up for in-person, remote, and hybri

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is hiring an experienced, talented and energetic M&A lawyer to join our expanding Legal team. You will lead a broad range of corporate and transactional matters and provide effective, business-focused legal advice to stakeholders throughout Lyft. Our legal work is cutting edge and always evolving. Reporting into the VP, Deputy General Counsel, Corporate & Commercial, we are looking for an entrepreneurial, resourceful, and highly collaborative leader who can continuously assess and advise on legal issues using a creative and pragmatic approach. Responsibilities: Lead a wide range of corporate initiatives, including complex M&A and integrations, divestitures, strategic investments, joint ventures, domestic and international corporate structuring, capital markets transactions, financing matters, subsidiary management and other strategic corporate projects. Manage and mentor a high-performing in-house team of M&A legal professionals, fostering a culture of growth and execution excellence. Partner closely with Lyft’s Corporate Development team and Treasury team as well as advise company leadership and cross-functional stakeholders (e.g. people, accounting, tax, treasury, operations, etc.) on novel corporate legal issues, opportunities and risks of corporate transactions. Draft and negotiate NDAs, LOIs/term sheets and definitive transaction agreements. Shape, scale and improve our legal processes/playbooks that enable both legal and business functions to scale effectively. Assist other teams with projects on an as-needed basis. Experience: 10+ years of experience practicing corporate and securities law, with an emphasis on M&A and strategic transactions; experience at a top-tier law firm and in-house experience at a public company are both required. Degree from top-tier law s

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our mission depends on having a digital representation of the physical world - a map with all routing related (real-time) information. This is what makes Lyft different from many products: our products don’t just facilitate online interactions, they facilitate dynamic, real-world ones. Without mapping services, none of these real world interactions between people and transport can happen. The Mapping organization at Lyft has spent the last few years building up Lyft’s mapping assets and capabilities by combining many internal and external data sources and services into an increasingly powerful and mission-critical technology stack. In doing so, we’ve also enabled new user experiences and features across all of Lyft’s products, including rideshare industry leading firsts like CarPlay, Android Auto, and real-time driver feedback! We are hiring a Software Engineer to join our Mapping experiences team that builds end user features to enhance drivers and riders experience on Lyft’s platform by using our in house navigation system. We are looking for an engineer with expertise in system architecture, cross team collaboration, and experience in building scalable solutions in the cloud environments. In this role, you'll collaborate with engineering, product, data science, analytics, operations, and AI/ML teams on programs that empower us to iterate quickly, delighting our passengers and drivers with rideshare focused mapping experiences. Responsibilities: Drive high-impact projects and innovate new solutions to provide the best user experience Lead large features from idea to positive execution and launch Write well-crafted, well-tested, readable, maintainable code Participate in code reviews to ensure code quality and distribute knowledge, as well as on call rotations Share your knowledge by giving brown ba

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft connects people to transportation to change the way we live and get around our communities. We are looking for a Senior Staff Technical Program Manager who brings exceptional technical and analytical skills to drive execution across high-impact product initiatives. Come be part of a team at Lyft focused on enabling and empowering engineering teams to deliver at scale. Technical Program Managers at Lyft drive cross-functional initiatives, leveraging strong leadership, planning, communication, and collaboration skills. Our TPMs are technically strong with deep product and software engineering experience. They are problem solvers who make things happen by setting clear goals and inspiring teams to deliver. TPMs at Lyft are both strategic and tactical, doing what it takes to successfully deliver top-priority programs that have a material impact on the business. This role will support product-facing teams within Rideshare, focusing initially on the Partnerships, Loyalty and Payments organization, where you will be responsible for helping them to create a singular loyalty offering that is accessible, emotional, rewarding, and which makes it simple to choose Lyft. You will collaborate with engineering, product, data science, design, analytics, and operations to drive iterative delivery that delights our riders and drivers. Responsibilities Lead cross-functional product initiatives from ideation through planning, execution, launch, and post-launch — ensuring alignment, accountability, and measurable outcomes at every phase. Provide hands-on support across all phases of the software development lifecycle, including project planning, resource allocation, progress tracking, risk mitigation, KPI ownership and measurement, and leadership communications. Partner with engineering, product, data science, design

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our mission depends on having a digital representation of the physical world - a map with all routing related (real-time) information. This is what makes Lyft different from many products: our products don’t just facilitate online interactions, they facilitate dynamic, real-world ones. Without mapping services, none of these real world interactions between people and transport can happen. We are hiring a Senior Software Engineer to join our Pickup, Places and Search team within the Mapping organization that is responsible for building, enhancing and maintaining the Rider and Driver product for the Pickup/Drop off Experience. This team supports the backbone of Lyft’s search system, supporting millions of rides by helping our riders and drivers connect and reach their destination. Our focus is to ensure the pickup/dropoff experience is seamless by enhancing guidance and routing as well as the rider experience. Additionally the team uses map data and other signals to create new product experiences in collaboration with teams across Lyft. This team has a history of enabling rich and creative features that directly influence the product for all of our users. We constantly innovate and incorporate cutting-edge technologies to make the lives of our community more enriched. In this role, you'll collaborate with other engineering teams, product, data science, analytics, and operations on programs that empower us to iterate quickly, delighting our passengers and drivers with rideshare focused mapping experiences. Responsibilities: Drive high-impact projects and innovate new solutions to provide the best customer experiences Lead backend and cross functional projects to achieve long term goals as well as deliver short term roadmaps Lead large features from idea to successful execution and launch Own systems and

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Everyone at Airbnb thinks about trust, but our team obsesses over it daily. At the core of trust is safety, and thus we spend a significant amount of our time and energy keeping the community safe. The Trust team is responsible for developing the technology that helps protect our community and platform from fraud while also ensuring our hosts, guests, homes, and experiences meet our high standards. We constantly work to fight against online fraud (such as monetary loss, compromised accounts, spam and scam in messages, fake inventory, etc.) as well as offline fraud (theft, property damage, personal safety, etc.). We also work on onboarding and screening of users, and think about complex topics like identity and reputation to ensure that every interaction with Airbnb helps build trust in us and our community. The Trust Frontier AI team is where new AI technology for Trust gets invented and proven. We build specialized models for mission-critical trust and safety problems, develop the AI agents and agentic capabilities that automate trust decisions, and create the benchmarks and evaluation harnesses that keep decision quality high as those agents take on more autonomy. We work on problems before the answer is known — prototyping, experimenting, and iterating with our partner teams until a solution proves itself against real business and top line metrics. You'll work side-by-side with talented product managers, data scientists, software engineers, fraud intelligence, and operations teams. Together, you'll design and build ML solutions that have direct, meaningful impact on user trust, b

About Us Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X , and discover the projects we’re solving on our Blog . Be sure to explore our Interviewing Guide to learn how to ace our interview process. About the Team Community Trust (CT) exists to foster an environment where streamers and their communities thrive, while proactively reducing harm and ensuring support is accessible when needed. Our organization encompasses safety policy & enforcement, fraud prevention, and customer experience. Within CT, the Business Operations & Integrations team is the operational backbone – encompassing four functions (Business Operations, Financial & Contract Management, Go-to-Market, and Safety by Design) split across two sub-teams: BizOps and Integrations. The Integrations team – which this role sits on – is the connective tissue between Community Trust and the rest of Twitch. We own the CT Readiness Program, ensuring every product, monetization, regulatory, or business development launch is operationally ready before it reaches our community (200+ launches per year). We also co-own Safety By Design, the process by which safety risks are identified and mitigated before products ship. We're building a team that can anticipate what's coming and react to what's arrived – getting CT into planning conversations earlier, simplifying how Twitch launches safely at scale, and building the systems that allow a small team to have outsized impact. About the Role This is a Program Manager II role on the Integration