Strategic Operations Lead in Canada

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. As Chief of Staff to the VP of Brokerage Product & Customer Care, you will be a strategic partner, trusted advisor, and operational leader supporting a critical business unit. Acting as an extension of the VP, you will drive cross-functional initiatives, establish effective operating rhythms, and translate strategic priorities into execution across cross-functional teams. With a broad view of the business, you will partner with leaders across the organization to improve alignment, strengthen operating mechanisms, and enable the successful delivery of high-impact initiatives. You will also play a key role in shaping the organization's strategy, priorities, and culture while helping the team operate with clarity, focus, and excellence. This role is based in our Menlo Park, CA office, with in-person attendance expected 5 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Serve as a strategic partner to the VP of Brokerage Products & Customer Care, helping

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data Science is at the heart of Lyft’s products and decision-making. Data Scientists at Lyft operate in dynamic environments, moving quickly to build the world’s best transportation solutions. We tackle a wide range of challenges - from shaping long-term business strategy with data, to making critical short-term decisions, to developing algorithms and models that power both internal systems and customer-facing products. Driver Incentives Science owns the algorithms and systems behind incentive design, influencing driver engagement and marketplace efficiency — from real-time supply positioning to longer-horizon earnings and engagement programs. The team is responsible for designing pay and incentive mechanisms that are efficient and good for driver experience over the long run. As a Data Scientist specializing in Algorithms, you'll partner closely with product, engineering, and operations leaders to build and scale incentive systems, shape long-term mechanism design strategy, and deliver on critical business goals tied to marketplace efficiency and driver earnings. Candidates with strong optimization backgrounds — think mathematical programming, control theory, or operations research — are a great fit, though we welcome strong candidates from machine learning or causal inference as well. The ideal candidate thrives in a fast-paced environment and brings a hands-on, entrepreneurial mindset to drive results. Responsibilities: Collaborate with engineering and product teams to design, implement, and iterate on new features and algorithmic improvements for driver incentives and pay mechanisms. Design, develop, and deploy optimization models, algorithms, and systems for problems such as budget allocation, multidimensional cost-curve development, and incentive targeting. Write production model code; collabor

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Data Science is at the heart of Lyft’s products and decision-making. Data Scientists at Lyft operate in dynamic environments, moving quickly to build the world’s best transportation solutions. We tackle a wide range of challenges - from shaping long-term business strategy with data, to making critical short-term decisions, to developing algorithms and models that power both internal systems and customer-facing products. Driver Incentives Science owns the algorithms and systems behind incentive design, influencing driver engagement and marketplace efficiency — from real-time supply positioning to longer-horizon earnings and engagement programs. The team is responsible for designing pay and incentive mechanisms that are efficient and good for driver experience over the long run. As a Data Scientist specializing in Algorithms, you'll partner closely with product, engineering, and operations leaders to build and scale incentive systems, shape long-term mechanism design strategy, and deliver on critical business goals tied to marketplace efficiency and driver earnings. Candidates with strong optimization backgrounds — think mathematical programming, control theory, or operations research — are a great fit, though we welcome strong candidates from machine learning or causal inference as well. The ideal candidate thrives in a fast-paced environment and brings a hands-on, entrepreneurial mindset to drive results. Responsibilities: Collaborate with engineering and product teams to design, implement, and iterate on new features and algorithmic improvements for driver incentives and pay mechanisms. Design, develop, and deploy optimization models, algorithms, and systems for problems such as budget allocation, multidimensional cost-curve development, and incentive targeting. Write production model code; collabor

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Lyft is seeking a Senior Analyst to join our Business Forecast & Planning team within Customer Care Operations. This role sits at the center of forecasting and capacity strategy for our global support organization, translating complex operational and business signals into clear, actionable plans. You'll partner closely with operations leadership to keep resourcing aligned with the business, separating what truly matters from the noise, and helping shape decisions that affect how we staff and scale support. Responsibilities: Support the development and upkeep of the models and frameworks that connect business drivers to staffing and resourcing decisions Translate large, complex, and sometimes ambiguous data into clear, actionable insights that support leadership recommendations Own day-to-day planning execution, from dashboards maintenance and reporting to business reviews, with a sharp focus on accuracy and the details that matter Leverage AI tools to build and maintain dashboards, reports, and analyses that support the team's recommendations and insights Identify and help drive opportunities to improve how the team plans and operates Move quickly on ambiguous, time-sensitive requests, using modern tools to work smarter and faster Experience: 2+ years in planning, forecasting, capacity/resource management, or a related analytical role; consulting, investment banking, FP&A, or ops strategy backgrounds also fit well Sharp analytical mindset with hands-on SQL and Python skills AI fluency, comfortable using AI tools to accelerate analysis and problem-solving Strong business acumen paired with genuine curiosity about how large, complex business systems work; fast learner with a bias towards action, comfortable building context quickly across new systems and stakeholders Self-directed, with a track

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The strongest enterprise and mid-market marketing doesn't lead with a product — it leads with the problem a buyer already has. A hospital administrator isn't looking for "Lyft Concierge"; they're looking to reduce missed appointments. An auto dealer principal isn't looking for a rideshare product; they're looking to keep loaner logistics from costing them revenue. We are in the process of revising our go-to-market for Lyft Business to organize around these audiences and their transportation problems, with Concierge, Lyft Pass, Business Profiles, and our Business Travel products positioned as the answer to a clearly named pain point by customer profile. We're hiring an Industry Marketing Manager to build that audience-first structure for our priority verticals, starting with Healthcare and Automotive , across both mid-market and enterprise segments. You'll own the vertical narrative and the content, demand generation strategy, and enablement that will drive marketing-attributable revenue. The primary function of this role is to build and lead vertical-specific go-to-market (GTM) motions for our mid-market and Enterprise business — bringing together vertical-specific content, demand generation, and sales enablement into a coherent, audience-first strategy. Responsibilities: Own vertical strategy and integrated programs Design and execute large, orchestrated tentpole programs for our priority verticals (no more than 2 per quarter) — multichannel activation spanning digital, live events, paid media, social, and press — that bring our value proposition and industry point of view to life for a defined buyer (e.g., hospital CFO, healthcare operations leader, dealer principal/service manager). Build and maintain a thought leadership agenda for each prioritized vertical: original research, proof p

About the Role: We're seeking a Director of Product Support Operations to lead the team that runs how Tubi's Tech Org plans, executes, and ships. PSO is a deliberately lean, AI-first team of Technical Program Managers and Customer Experience specialists built around three durable jobs: orchestrating agentic systems, people, and the cross-team programs that land Tubi's most complex initiatives for over 100 million monthly active users. You will own the Tech Org's most complex, company-level programs, spanning live events, platform integrations, monetization, and financial operations, along with the agentic systems that carry the org's operational load. You will also own the customer experience function end to end and run the Tech Org's operating cadences, including planning cycles, executive business reviews, and org-wide communications. You'll work closely with engineering, product, design, data science, and finance leaders as a trusted executive partner. This team consists of builders, not just coordinators. If you're passionate about building with AI rather than coordinating around it, landing complex programs at company scale, and developing world-class talent while staying hands-on yourself, this is the role for you. This is a hybrid role based out of our San Francisco, New York, Los Angeles, or Toronto offices. What You'll Do: Define the multi-year strategy and 12-month roadmap for Product Support Operations, aligning the portfolio with company objectives Lead, develop, and recruit high-performing Technical Program Management and Customer Experience team members, setting a high bar through direct feedback and rigorous performance management Operate as a player-coach: personally design, ship, and maintain agentic workflows and lead high-stakes programs while modeling the builder-TPM standard for the function Own execution of the Tech Org's most complex, company-level programs spanning multiple organizations and external partners, with impact validated by metrics

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Revenue Strategy and Operations Team Revenue Strategy & Operations sits at the heart of our organization, driving operational excellence across our entire revenue organization. As part of Okta's Business Operations team, we amplify the impact across our rapidly growing Sales, Presales, Customer Success, Technical Account Management (TAM), and Renewals organizations by ensuring each function has the insights, tools, and processes to run effectively and efficiently. The team establishes rigorous standards and processes, and scales customer-centric operations to support our growth targets across the entire customer lifecycle. The Customer Success Operations Manager Opportunity In this role, you will design, refine, and continuously optimize our Customer Success Management Systems, bridging the gap between corporate strategy and regional execution to maximize Net Revenue Retention (NRR). You'll establish operations rigor and standards across the CX organization, ensuring that global and local standards are consistently adhered to while supporting growth objectives. You’ll be the primary operational partner to the AMER VP of Customer Success and senior CX leadership, and will also coordinate with adjacent teams including Technical Account Management (TAM), Renewals, Support, and Professional Services. This is an ideal opportunity for an experienced, highly collaborative operations professional with exceptional analytical skills and a growth mindset to ma

About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. About the Role We are looking for a Strategic Finance Lead to serve as a strategic thought partner to our Product and Engineering organizations. In this role, you will help shape how Eve evaluates product performance, prioritizes investments, thinks about pricing and monetization, and plans for future growth. You will translate product performance, customer behavior, business trends, and financial information into clear insights and recommendations for senior leaders This is a highly cross-functional role. You will partner closely with Product and Engineering leadership and the Executive Leadership Team. You will not be expected to build analytics infrastructure or own the production of dashboards. Instead, you will partner closel

About ElevenLabs ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. How we work High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. Excellence everywhere: Everything we do should match the quality of our AI models. Global team: We prioritize your talent, not your location. What we offer Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. Growth paths: Joining ElevenLabs means joining a

Join the team shaping the future of AI at Scale. Scale builds RL environments: sandboxed replicas of the digital spheres where real knowledge work occurs and built from the operating data of the companies that actually hold it. As the Data Acquisition Lead , you will own the commercial motion that gets us that data end to end. You will figure out which companies sit on the data for the next domain worth owning and then go and get it. This is a zero-to-one function with no playbook. You should be prepared to wear many hats, from thesis-driven dealmaker to hands-on operator to technical translator between commercial and Research teams. You will: Map the supply side. Work backwards from where labs are pushing to the specific organizations holding the underlying data. Build a thesis on which domains are worth owning and in what order. Invent the deal structures. You'll work with Scale’s legal team to define the first version of how these transactions get priced. Close. Own it from cold outreach to signature. Close the loop with the technical side. You need to hold a real conversation about what makes a dataset trainable and become an expert in what makes this underlying data valuable. Build the machine. Do the work by hand first, then turn what you learn into a repeatable pipeline. Ideally, you’d have: 5+ years across some mix of business development, corp dev, commercial strategy, or early-stage GTM. The label matters less than a track record of building a commercial motion that didn't exist before you got there A strong track record of managing important external relationships Strong business judgment and the ability to evaluate partnership value quickly Clear communication skills and comfort working with senior stakeholders Ability to operate independently while staying closely connected to cross-functional teams A practical, hands-on approach to building new functions from the ground up Comfort working in fast-moving, ambiguous environments Experience in

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The Enterprise Operations Workforce & Vendor Excellence team at Airbnb increases the effectiveness, utilization, quality and impact of the Homes, Hotels, Services and Experiences on Airbnb using AI and people-powered operations. Our Workforce Planning and Insights team works with both our Scaled Operations and our Revenue Operations teams to optimize our vendor footprint, plan our capacity needs, staff projects and improve the performance of our vendor teams. The work of our agents is highly variable, from Sales work, to Account Management to AI labeling, often across 5-6 languages. We typically have 30-40 projects running concurrently, with demand changing weekly, so forecasting and staffing is a complex challenge. Our team moves very quickly, staffing up and down projects in the space of days, and increasingly uses AI as a core component of our workflows, which further speeds up cycle times. The Difference You Will Make: As the Workforce Management Lead, Enterprise Ops, you will serve as the operational intelligence and capacity strategy hub for our Scaled and Revenue Operations teams. This is a high-impact, high-visibility role that sits at the intersection of workforce strategy, financial efficiency, and executive stakeholder management. You will transform complex, real-time workforce data into clear, compelling narratives that drive decisions at the most senior levels of the organization, proactively surfacing what is working, what is at risk, and where intervention is needed before problems escalate. You will own our capacity planning, staffing and

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. What We're About At its core, this role is about uncovering dots and — without knowing the shape they form — figuring out how to connect them. Our customers come to us with a hunch that the only way to protect their troops, manufacture high-quality products, structure effective healthcare policies, or deliver aid to refugees safely is to make better use of their data. Deployment Strategists are responsible for turning that hunch into reality. If you believe in the transformational power of data and technology and in your own ability to bring that power to bear against complex problems, we want to meet you. What We Do As a Deployment Strategist, you'll work as part of a driven and creative team of Engineers, Product Designers, and other Deployment Strategists to deploy software against the most challenging problems our world faces. Your mission is to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the data means, what the product needs, what users are motivated by, and where the impact could be. Deployment Strategists are self-starters who immerse themselves in our customers' most intricate workflows, partner with customer teams and explore the data, and dive into the product landscape to enable us to scale. A select number of Deployments Strategists may also be deployed to Palantir internal teams and projects. In this role, the problems you'll tackle will require a curious and analytical mindset, a sharp intuition for product, and a strong degree of user empathy to ultimately empower our customers to make better decisions.

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Palantir’s in-house legal team works to proactively address legal issues so that Palantir can continue to drive positive impact in the world. We are deeply embedded in Palantir’s mission and culture, take time to connect with folks across the global Palantir community, and are viewed across the company as key to Palantir’s success. Legal Operations is the organizational backbone of the legal team at Palantir and our Deal Administrators directly support all aspects of revenue generation at the company. Our Deal Operations Administrators have a strong understanding of Palantir’s growth strategy, and are eager to implement and operationalize that strategy in our contracting processes. Our Deal Operations Administrators have a passion for helping others, making them an invaluable resource to our customer deal pipeline. As a Deal Operations Administrator, you will be handling a wide variety of responsibilities throughout the customer contracting lifecycle. You will support Palantir’s lawyers and contracting specialists, in collaboration with our sales team and executives, to facilitate the growth of our business by managing all aspects of contract administration. As part of the Deal Operations team, you will become an expert in your specific customer vertical, take ownership for specialized scaling projects and critical initiatives as it relates to each business unit. Throughout your work, you will take initiative, operate with resourcefulness, and execute quickly and effectively the processes that drive revenue at Palantir. You’ll leverage your excellent communication skills, and exercise tact and diplomacy in helping to manage relationships with teams acros

We are building the Finance team to help make data-driven and financially sound decisions for Scale. The team is responsible for improving strategic, financial, and operational decisions by partnering with the leadership team in making critical decisions across Scale. The Corporate Finance team is responsible for owning the company’s budget, helping to drive monthly forecasts and annual planning processes, allocating and deploying the company’s resources efficiently, and performing financial analyses in partnership with all departments. As AI reshapes the competitive landscape, Corporate Finance sits at the center of decisions about where Scale invests, how quickly we scale, and which bets we make. You will have a unique opportunity to work closely with department heads on real-time, high-priority business issues and use quantitative insights to drive better decision making across Scale. The ideal candidate will not only have the technical skills to support their recommendations but also strong interpersonal skills to manage various stakeholders. What You’ll Do Provide analysis to support short and long-term decisions regarding workforce planning across the company. Own tools (such as the company's workforce planning system, TeamOhana) to automate and streamline reporting and headcount processes Partner cross-functionally with HR, Recruiting, Compensation, and Analytics teams to drive scalable analyses and insights. Define and maintain KPIs to measure impact on strategic initiatives and resource allocation. Manage the development, implementation, and administration of our financial forecasting system (Pigment) Partner with finance and accounting to drive process improvements (e.g. month-end close and reporting) Implement enhancements to forecasting tools, processes, and reporting deliverables that reduce manual work and improve data integration Support management, Board business, and financial planning, including presentations and key analysis requests Help execute

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Opportunity Okta is building an AI-enabled demand engine that uses signals, automation, and intelligent engagement to identify, qualify, route, and progress the right buyers more effectively. The AI Journey Operations Manager will own the business strategy, qualification framework, routing logic, operating model, and performance optimization for AI-assisted xDR capabilities across the Global Demand Center. This role is not primarily a platform administration or workflow-build role. It is a senior, cross-functional capability-owner role responsible for determining how AI-assisted qualification and engagement should operate, how it connects to human xDR and Sales follow-up, and how it contributes to measurable funnel and pipeline outcomes. The ideal candidate combines AI-enabled GTM experience, xDR/Sales process knowledge, demand generation, revenue operations, and journey strategy. They can translate business priorities into qualification logic, routing rules, AI engagement workflows, handoff requirements, measurement frameworks, and ongoing optimization plans. What You’ll Do Own AI xDR qualification strategy Define qualification frameworks for AI-assisted engagement across priority inbound, account-based, product-led, customer, and signal-triggered motions. Establish the fit, behavior, intent, engagement, and business-context criteria used to determine whether a lead or account should be engaged, progressed, routed, recycled, or suppressed. Partn