Jobs in Canada

Support Director in Canada

532 active opportunities · Updated October 2026

Explore current support director jobs across Canada. Filter by work mode, employment type, experience, department, date posted and distance.

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📍 San Francisco, Canada· Full-time
✓ Quality checkedCompany trend -91.7%

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a

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📍 Canada· Full-time
✓ Quality checkedCompany trend -100%

About the Team The Technical Support team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We are looking for a Senior Support Engineer to collaborate directly with our strategic enterprise accounts and product teams, helping solve some of the most difficult problems faced by our Customers. You will be part of the best technical troubleshooting team at OpenAI, and our Customers and Engineering teams will look to you for technical guidance in addressing the most technically difficult issues in our environment. As a Senior Support Engineer, you will design and run operational processes to monitor our top strategic customers and a 24x7 response team. You’ll work closely with our Infrastructure and Engineering teams to deliver the best possible experience to customers at scale. Working directly with our most strategic Customers - You will be crucial to the success of the most innovative, disruptive, and high-scale AI solutions being built with the OpenAI API platform. The nature of this role will be low volume, high difficulty. This Toronto-based role is currently remote and is expected to transition to an in-office arrangement. In this role, you will: Be among the foremost technical and troubleshooting experts for our API platform at OpenAI. You are the last line of defense before the core Engineering team. Proactively identify and implement opportunities to scale suppor

PythonAWSRestAI
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📍 Canada· Full-time
✓ Quality checkedCompany trend -100%

About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others, to deliver the best possible experience to our customers at scale. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. About the Role We’re looking for dedicated, experienced, and deeply curious individuals to help solve some of the most complex challenges faced by our customers while building the future of post-AGI support alongside us. In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology. As AI adoption rapidly accelerates, the work you do will directly support mission-critical systems being built on OpenAI’s platform, serving as a critical line of defense for customers operating at massive scale. Beyond resolving technical issues, you’ll help define what world-class support looks like in an AGI-driven future. You’ll partner closely with Engineering, Product, and Operations to improve systems, reduce bugs, and elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at scale. This Toronto-based role is currently remote and is expected to transition to an in-office arrangement. In this role, you will: Work directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing

PythonAWSRestAI
MR
📍 Toronto, Ontario, Canada· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Want to work in technology at an investment bank? Graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches). Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. mthree has an exclusive partnership with Columbia Univ. School of Engineering. All mthree Alumni are eligible to receive two Executive Education certificates from Columbia Engineering as part of their Academy and industry placement experience at no cost. Further, all participating Alumni will have access to the Columbia Engineering network and ongoing training. What you'll do: Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting. Think of it as healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on. How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 12 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user input

PythonSQLMySQLRest
MR
📍 Toronto, Ontario, Canada· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Want to work in technology at an investment bank? Paid graduate training, ongoing support, opportunities at leading global employers – the Alumni graduate program gives you everything you need. (And don’t worry, there’s no training bond. No exit fees, no hidden catches). Here at mthree, we pair great graduates with brilliant global businesses. Our clients include tier one investment banks and other organizations across a range of industries, from insurance to healthcare to travel. mthree has an exclusive partnership with Columbia Univ. School of Engineering. All mthree Alumni are eligible to receive two Executive Education certificates from Columbia Engineering as part of their Academy and industry placement experience at no cost. Further, all participating Alumni will have access to the Columbia Engineering network and ongoing training. What you'll do: Production support plays a vital role in enterprise technology, from algorithmic trading engines to regulatory reporting. Think of it as healthcare for technology. As a production support analyst with mthree, you’ll be on a shared mission to look after the technical systems and processes other teams rely on. How the Alumni program works: Apply via this job advert. Complete our assessment process. Get trained at mthree Academy in an online class for 4-8 weeks with other graduates. Join a mthree client for 12-24 months while receiving support and salary increases every 12 months. The vast majority then convert to permanent employees with the client at the end of the program. What you’ll learn at the mthree Academy: How to discuss production support activity at a high level including ITIL (information technology infrastructure library), monitoring, DevOps, SRE (site reliability engineering), and disaster recovery. How to discuss common financial topics, including financial markets, equity trading, derivatives, currency, treasury, regulation, and risk. How to write a basic computer program in Python, including user

PythonSQLMySQLRest
O
📍 Toronto, Ontario, Canada· Full-time
✓ High-confidence listingCompany trend -72.4%

From C$140K/yr

Quick readStrong listing-quality and freshness signals

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. The Role You are a deep technical architect. Whether it's a Fortune 500 CTO or a startup founder, you know how to read the room and steer it. You have handled enough OAuth token flows, SCIM failures, and multi-product integration edge cases to spot root issues fast. In this role, you will help shape how developers understand identity at scale. You serve as the top technical escalation point for our support team. You are our domain expert. You influence product roadmaps. You mentor engineers. You challenge standard practices. You raise the bar across the entire global team. You handle ambiguity well. You operate with full autonomy. You focus on delivering outcomes that unblock our most complex accounts. What You Do Strategic Escalations and Architecture This is not primarily a queue role. You will mostly engage on cases that exceed senior engineer scope, the ones that need architecture judgment, not triage. End-to-End Ownership: Resolve our most complex developer cases, including multi-product architectures, ISV integration designs, and strategic account escalations. Cross-Functional Bridge: Serve as the technical link between Developer Support and ISV Partnerships, working directly with strategic partners on integration design. Architectural Consulting: Join customer and partner calls to advise on architecture and resolve issues beyond standard support scope. Product and Executive Engagement Roadmap Influence: Partner with Product Management and Engineering

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MR
📍 Montreal, Quebec, Canada· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Vous voulez travailler dans le domaine de la technologie dans une banque d'investissement? Une formation diplômante rémunérée, un soutien continu, des opportunités auprès d'employeurs internationaux de premier plan: le programme pour diplômés de l'Alumni vous offre tout ce dont vous avez besoin. (Et ne vous inquiétez pas, il n'y a pas d'obligation de formation, pas de frais de sortie, pas de pièges cachés). Chez mtrois, nous mettons en relation d'excellents diplômés avec de brillantes entreprises internationales. Nous comptons parmi nos clients des banques d'investissement de premier plan et d'autres organisations dans un large éventail de secteurs, de l'assurance aux soins de santé en passant par les voyages. Ce que vous ferez: Le support de production joue un rôle essentiel dans la technologie d'entreprise, des moteurs de trading algorithmique aux rapports réglementaires. C'est un peu comme les soins de santé pour la technologie. En tant qu'analyste du support de production chez mtrois, vous aurez pour mission commune de veiller sur les systèmes et processus techniques sur lesquels les autres équipes comptent. Comment ça marche: Inscrivez-vous en ligne : Remplissez le formulaire en haut de cette page en incluant votre CV. Complétez le processus d’évaluation: Cela impliquera un appel d’introduction avec un membre de notre équipe de talents, un test de résolution de problèmes en ligne et une entrevue finale. Inscrivez-vous au cours de formation en ligne de 6 semaines à temps plein: Attendez-vous à un mélange d’apprentissage de type cours magistral, de travail de groupe collaboratif, de complétions de projets et d’affectations de développement logiciel individuel. Recevez le soutien dont vous avez besoin: Qu’il s’agisse de webinaires sur des domaines techniques clés avec notre équipe de talents, ou de sessions sans rendez-vous avec nos gestionnaires d’expérience de l’académie, vous serez supportées tout au long de votre processus. Accédez à des carrières avec des emp

PythonVueSQLMySQL
MR
📍 Montreal, Quebec, Canada· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Vous voulez travailler dans le domaine de la technologie dans une banque d'investissement? Une formation diplômante rémunérée, un soutien continu, des opportunités auprès d'employeurs internationaux de premier plan: le programme pour diplômés de l'Alumni vous offre tout ce dont vous avez besoin. (Et ne vous inquiétez pas, il n'y a pas d'obligation de formation, pas de frais de sortie, pas de pièges cachés). Chez mtrois, nous mettons en relation d'excellents diplômés avec de brillantes entreprises internationales. Nous comptons parmi nos clients des banques d'investissement de premier plan et d'autres organisations dans un large éventail de secteurs, de l'assurance aux soins de santé en passant par les voyages. Ce que vous ferez: Le support de production joue un rôle essentiel dans la technologie d'entreprise, des moteurs de trading algorithmique aux rapports réglementaires. C'est un peu comme les soins de santé pour la technologie. En tant qu'analyste du support de production chez mtrois, vous aurez pour mission commune de veiller sur les systèmes et processus techniques sur lesquels les autres équipes comptent. Comment ça marche: Inscrivez-vous en ligne : Remplissez le formulaire en haut de cette page en incluant votre CV. Complétez le processus d’évaluation: Cela impliquera un appel d’introduction avec un membre de notre équipe de talents, un test de résolution de problèmes en ligne et une entrevue finale. Inscrivez-vous au cours de formation en ligne de 6 semaines à temps plein: Attendez-vous à un mélange d’apprentissage de type cours magistral, de travail de groupe collaboratif, de complétions de projets et d’affectations de développement logiciel individuel. Recevez le soutien dont vous avez besoin: Qu’il s’agisse de webinaires sur des domaines techniques clés avec notre équipe de talents, ou de sessions sans rendez-vous avec nos gestionnaires d’expérience de l’académie, vous serez supportées tout au long de votre processus. Accédez à des carrières avec des emp

PythonVueSQLMySQL
MR
📍 Montreal, Quebec, Canada· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Vous voulez travailler dans le domaine de la technologie dans une banque d'investissement? Formation approfondie pour les diplômés, un soutien continu, des opportunités auprès d'employeurs internationaux de premier plan: le programme pour diplômés de l'Alumni vous offre tout ce dont vous avez besoin. (Et ne vous inquiétez pas, il n'y a pas d'obligation de formation, pas de frais de sortie, pas de pièges cachés). Chez mthree, nous mettons en relation d'excellents diplômés avec de brillantes entreprises internationales. Nous comptons parmi nos clients des banques d'investissement de premier plan et d'autres organisations dans un large éventail de secteurs, de l'assurance aux soins de santé en passant par les voyages. Ce que vous ferez: Le support de production joue un rôle essentiel dans la technologie d'entreprise, des moteurs de trading algorithmique aux rapports réglementaires. C'est un peu comme les soins de santé pour la technologie. En tant qu'analyste du support de production chez mthree, vous aurez pour mission commune de veiller sur les systèmes et processus techniques sur lesquels les autres équipes comptent. Comment ça marche: Inscrivez-vous en ligne : Remplissez le formulaire en haut de cette page en incluant votre CV. Complétez le processus d’évaluation: Cela impliquera un appel d’introduction avec un membre de notre équipe de talents, un test de résolution de problèmes en ligne et une entrevue finale. Inscrivez-vous au cours de formation en ligne à temps plein, d’une durée de 4 à 8 semaines : Développez vos compétences pratiques avec l’aide de votre instructeur. Attendez-vous à un mélange d’apprentissage de type cours magistral, de travail de groupe collaboratif, de réalisations de projets et de missions individuelles en développement logiciel. Recevez le soutien dont vous avez besoin: Qu’il s’agisse de webinaires sur des domaines techniques clés avec notre équipe de talents, ou de sessions sans rendez-vous avec nos gestionnaires d’expérience de l’académ

PythonVueSQLMySQL
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