Technical Solutions Specialist in Canada

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . Reddit is entering a period of unprecedented innovation and growth—and there’s never been a more exciting time to join. The Ads Business Engineering team operates at the intersection of engineering, product, sales, and business development, delivering technical expertise and solutions that empower technology partners, agencies, and advertisers to seamlessly integrate with Reddit’s advertising platform. As a key member of this rapidly expanding team, you’ll have the opportunity to take meaningful ownership—driving cutting-edge AdTech integrations, launching and managing strategic partnership programs, and helping scale Reddit’s developer ecosystem. At Reddit, a Business Engineer plays a critical role in driving the success of our advertising API products and platform integrations. This experienced engineer role combines deep technical consulting with hands-on engineering, where you'll guide strategic integrations, often contributing directly to implementation across Reddit’s stack or in the codebases of partners (or direct advertisers). You will be a key technical advisor—trusted to own the end-to-end relationship with Reddit’s most important advertising partners, and execute on the long-term strategy for how we develop an ecosystem of developers. You’ll work across engineering, product, sales, and business development teams to connect Reddit’s capabilities to the evolving needs of the market. You won’t just recommend solutions—you’ll implement them across systems, including platform changes, and also help define framewo

Overview: Qsight is a high-growth division of Guidepoint focused on building data intelligence solutions for the healthcare sector. Qsight leverages proprietary datasets and rigorous analysis of alternative data sources to generate actionable insights for top-tier institutional investors, medical device manufacturers, and pharmaceutical companies. The Qsight team develops market intelligence products designed to be highly relevant, accurate, and scalable – delivering superior insights to a diverse, global client base. We are seeking an experienced, motivated Tehnical Operations Engineer to join our growing team. This is a multiple-hats role focused on SaaS/platform operations and tier-2 support for client-facing systems. You will own the administration and reliability of key tools, troubleshoot and resolve escalations with clear documentation, and build lightweight automation and reporting to reduce manual work as we scale. You will partner closely with Customer Success, Product, and Engineering to proactively monitor, support, and improve critical systems. Through practical, creative problem-solving, you will strengthen reliability, accelerate time to resolution, and increase operational visibility. Day to day, you will triage and resolve client technical questions, manage vendor license administration and renewals, and produce reporting that informs operational decisions. This role is a launchpad toward an SRE/Platform Engineering track as you grow into deeper automation, reliability engineering, and systems design work. This is a hybrid position based out of our Toronto office. What You’ll Do: Platform Support Own routine ops and configuration changes for critical SaaS platforms – Including Tableau, Freshdesk, Datadog, and our own client facing and internal portals Configure and maintain Freshdesk portals, routing, SLAs, permissions, integrations, etc. based on business requirements. Automate manual operations with Python, PowerAutomate, and shell scri

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Technical Account Manager (TAM) – Enterprise - Auth0 Okta: The World’s Identity Company™ Okta is the leader in Identity management and The World’s Identity Company™. Our mission is to build a more secure world. Okta provides a neutral, powerful, and extensible platform that puts identity at the heart of your stack. Our platforms secure all types of identity, including customers, employees, partners, and AI agents. Top brands trust Okta. We are relied upon by two thirds of the Fortune 100 and over 40% of the Forbes Global 2000 for their Identity-powered journeys. The Key Accounts Opportunity Platform Focus: Primary focus on Customer Identity Cloud (Auth0), with foundational technical engagement across Workforce Identity Solutions (Okta). Travel: Some travel is required, including in-person onboarding and travel to our San Francisco, CA HQ OR Chicago office during the first week of employment. This role is integral to the Key Accounts segment team, managing accounts across various core industries such as Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology. The Technical Account Management (TAM) team is a global group of identity product experts dedicated to enabling existing customers to succeed. As a Technical Account Manager, you will serve as a trusted technical advisor and advocate for key accounts, focusing on developer-focused customer identity architecture, API integrations, hands-on prototyping, and broad deploym

We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table. Instacart is a Flex First team There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work. Overview Instacart’s Enterprise Solutions – Connected Stores team is building the next generation of in-store experiences, bridging physical retail with digital capabilities through cutting-edge hardware, software, and AI. We partner with enterprise retailers to deliver seamless, high-scale integrations that power magical shopping experiences for millions of customers and thousands of stores. As a Senior Solution Architect, you will own end-to-end technical design and solutioning for our enterprise retail partners, serving as the primary technical liaison across Instacart Product and Engineering while collaborating closely with partner technology and business stakeholders. You’ll work on first-of-a-kind challenges in the in-store physical AI space, translating business needs into scalable architectures that launch successfully and stand the test of time. This role

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! The Role As a Senior Solutions Engineer, you will play a critical role at the intersection of data, technology, and customer impact. You will lead the design and delivery of scalable, reliable, and high-impact technical implementations for our enterprise clients. Working with diverse and complex datasets across industries, you’ll build and optimize end-to-end analytics solutions that directly influence how customers engage with the Forma platform. You’ll partner cross-functionally to identify opportunities, scope high-value solutions, and deliver outcomes that drive measurable business impact. This is a highly visible, client-facing role that combines hands-on technical expertise with strategic thinking. What You’ll Do Lead strategic technical engagements with enterprise clients, guiding solution design for complex business challenges using the Forma platform Design, build, and optimize scalable data architectures, pipelines, and workflows (e.g., PySpark, Databricks) Translate business requirements into robust, production-ready data solutions Design and deliver custom code and customer-specific integrations to extend the Forma platform for unique client requirements Partner with Professional Services to extract, transform, and analyze client data to optimize incentive compensation and sales performance strategies Collaborate with Product, Engineering, and Customer Success to deliver high-quality, actionable datasets and insights Drive improvements in data infrastructure, perfor

Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base. As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and data challenges using the Sigma platform. You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations. Minimum Education Requirement This position requires a U.S. Bachelor's degree (or foreign equivalent) in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field. This requirement is a minimum and cannot be substituted by work experience alone. What You Will Be Doing You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and resolution of complex technical issues. Working closely with the development team, you will develop best practices and tools for diagnosing issues and optimizing the service for performance. Collaborate with cross-functional groups — backend, frontend, DevOps, design, product, and the go-to-market teams to create a first-class experience for users of our product. Participate in quarterly projects and perform periodic on-call duties to improve automation and processes. Qualifications We Are Looking For 2+ years of experience in a customer-facing technical role (Technical Support, Solutions Engineering, or Software Engineering) at a cloud or SaaS provider. SQL proficiency — strong grasp of JOINs, Partitions, Window Functions, Aggregations, CTEs, and sub-queries. SQL query performance troubleshooting and query plan analysis. Proficient in data modeling concepts. Ability to chart data into logical visualizations. A proven track record of building trust with customers and brin

OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. CORE VALUES One Team. One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT We are hiring a high-impact Technical Program Manager (TPM) to own end-to-end delivery health within a product area. This is a senior role embedded within a core product engineering group. You will partner with the Engineering Directors as your peer enabling engineering leaders to focus on technical quality while the TPM will own planning, governance, and stakeholder visibility and be the critical link ensuring our roadmap commitments translate into high-quality, enterprise-ready releases. You will operate at the intersection of Product, Engineering, Platform, Support, and Go-To-Market teams, and be directly accountable for delivery predictability, release readiness, dependency management, and executive visibility. This role demands a combination of strategic systems thinking

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Senior Solutions Engineer, Okta (Canada) Secure Every Identity, from Human to AI Agent About the Role At Okta, we believe that identity is the foundation of security and digital transformation. As a Senior Solutions Engineer, you will be the trusted technical advisor to our largest, most complex enterprise customers and a critical driver of our sales organization. We are looking for a highly strategic Pre-Sales professional whose consultative expertise, emotional intelligence, and enterprise sales acumen are their defining strengths. While technical agility is required, your primary focus will be owning the technical sales cycle by anchoring technical features to positive business outcomes. You will partner closely with Account Executives to uncover top-of-mind business challenges—specifically around mitigating risk, reducing costs, and driving operational efficiency. By establishing value-based conversations, you will prove how Okta’s independent, neutral, and end-to-end identity platform can transform their architecture and secure the "Tech Win" on large-scale deals. What You'll Be Doing Master the Discovery Process: Leverage exceptional active listening to dig deep into customer pain points. You will uncover the 'why' behind the initiative, focusing on how Okta's vast pre-built integrations and scalable architecture can solve their most complex, diverse environmental challenges. Navigate Complex Organizations: Translate highly technical concepts into cle

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Position Description: The Services Architect is a technical authority on both cloud and on-premises based IT systems and is responsible for ensuring the successful design and implementation of Okta’s industry leading cloud identity platform for our customers. You will focus on Okta’s Workforce Identity Cloud offering targeted at customer identity use cases. You will develop relationships with customers to help them achieve their business goals while promoting creative solutions. You will establish yourself as a trusted partner with your customers with a focus on their success. You will translate business needs and insights into an actionable strategy and assist customers in driving their initiatives to results and high business value. This is a key member of the Professional Services (PS) team, working as part of a PS Delivery Team on each customer implementation. Job Duties and Responsibilities: Review and lead the gathering of business, functional and technical requirements for establishing an Identity platform powered by Okta for our customers. Work with customers to document the common technical and functional requirements for specific solutions. Support creation of project plans to develop and implement the proposed solution. Participate as a member of the professional services delivery team to translate requirements to designs and to provide technical leadership and oversight. Assist in periodic customer health-checks and proje

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. The divide between business needs and technical delivery is one of the most persistent challenges in enterprise technology, where People teams struggle to articulate requirements and engineering teams lack the business context to build truly impactful solutions. As a Senior Business Solution Architect for People at Lyft, you'll eliminate this gap by serving as the critical connection point between our People teams and our Corporate Engineering and IT (CEIT) organization. This customer obsessed role uniquely combines deep functional business expertise with strong technical acumen, with an AI native approach, enabling you to translate complex business needs into systemized, scalable solutions while driving AI-enabled transformation across the People function. We're seeking a strategic thinker who thrives at the intersection of business and technology, possesses exceptional communication skills across both technical and non-technical audiences, and is dedicated to architecting the future AI Native state of how the People function operates. You'll be the trusted advisor to both business leaders and engineering teams, ensuring our People organization has systems and processes that scale with our business while our engineering teams build solutions that truly move the needle. With AI fundamentally reshaping how the People function gets work done, your expertise will be critical in helping us responsibly harness these technologies to drive operational excellence. In this role, you'll reimagine People workflows through an AI-first lens, design business processes that balance operational excellence with technical feasibility, and champion automation that elevates teams from tactical execution to strategic impact. If you are a candidate who has the vision of what could be, who has the ability to cultivat

Who we are About Stripe Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. What you’ll do Responsibilities Working with teams across the organization to understand pain points in their infrastructure usage to find common ideas and work to create solutions which span multiple domains; Define and produce high quality written proposals, communications and documentation. Execute on technical programs that require deep systems and engineering level knowledge; Partner with Engineering Managers, Tech Leads, Engineers and other Technical Program Managers to define, scope and drive large programs to conclusion; Play a key part in shaping the technical design, predicting technical roadblocks by collaborating with engineers, and identifying trade-offs; Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria; Elevate the execution muscle of engineering teams around you; Train them to be better at delivery where needed; Help influence peers / stakeholders and build consensus while dealing with ambiguity; Leverage data and acquired knowledge to drive strategic decisions at an engineering leadership level; Create widely circulated plans, driving consistency, clarity and building alignment across teams; Operationalize and execute critical cross functional programs spanning multiple engineering organizations for Infrastructure (Developer Infrastructure, Core Infrastructure, Service Infrastructure); Shape technical design, predicting tech

Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team—engineers, designers, researchers, and product minds—focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful—always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About the Role HP IQ is shaping the future of next‑generation experience for HP Customers, and we’re looking for a Program Manager who can help drive that mission. This role sits at the heart of how our teams build, validate, and deliver AI‑powered experiences with exceptional quality and developer efficiency. You’ll lead programs that strengthen QA processes, enhance developer workflows, and accelerate engineering velocity across HP’s AI product portfolio. Success in this role requires a blend of technical fluency, structured program leadership, and the ability to communicate clearly across—and up—the organization. Responsibilities Program Leadership & Execution Drive end‑to‑end planning, execution, and delivery of QA and Developer Experience programs within the HP IQ organization. Build and maintain program roadmaps, milestones, and KPIs that align with organizational priorities. Identify risks, dependencies, and cross‑team impacts early, and lead mitigation strategies. Ensure consistent alignment across engineering, QA, product, data science, and partner teams. Quality & Developer

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field. Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects of agile delivery for Appian led engagements, including risk management and impediment removal. TDMs also team closely with front-line sales reps to drive growth in strategic accounts and integrated deals. TDMs engage in all aspects of driving results and growth at strategic accounts, including: project management, account management, relationship building (both customers and partners), financial management, opportunity qualification, problem identification, project/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and oth

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe. What you’ll do You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions. Responsibilities Provide a gold standard experience to your assigned accounts' key stakeholders Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development Foster long-term user relationships that grow loyalty to Stripe and Stripe products Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe Lead user-facing meetings both

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Metronome, now part of Stripe, is the leading usage-based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code. Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, NVIDIA, Confluent, and Anthropic. What you’ll do As a member of our technical support engineering team, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success, solutions architecture, and growth teams, as well as our customers' developers. Your primary responsibilities will include handling customer escalations through our ticketing system, using internal observability tools to diagnose and scope customer-facing issues, collaborating directly with customers via Slack and other channels, and developing internal tools and documentation to improve the support experience. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a