Customer Enablement Manager in India

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. Ema is building the world’s first Universal AI Employee — an agentic AI platform that automates complex, cross-system enterprise workflows end-to-end, with humans in the loop where it matters. Unlike copilots or narrow automation tools, Ema deploys production-grade multi-agent systems that integrate deeply with enterprise SaaS platforms and execute real business processes at scale. Our customers don’t experiment — they replace brittle, manual operations with reliable AI systems that deliver measurable outcomes. Founded by leaders from Google, Coinbase, and Okta , and backed by top-tier investors, Ema operates at the frontier of enterprise AI execution , not demos. With teams across Silicon Valley and Bangalore, we are defining how agentic AI is delivered responsibly, reliably, and at scale. If you care about building and shipping real AI systems that work in production , this role is for you. Who You Are The Customer Engagement Manager owns the delivery and stabilization of Ema’s agentic AI solutions — from commitment through production rollout and steady state. This is not a research role , a support role or a coordination only project management role. You are the delivery leader

About Ema Ema is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering 10x gains in workforce efficiency, across functions. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs. We are backed by industry leading investors including Accel, Naspers/Prosus, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production — we ship real systems that run real business processes at scale. The Role The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-end: every engagement, every outcome, every relationship, every expansion opportunity. Think of this as the McKinsey Associate Partner model applied to enterprise AI delivery. You are the single point of accountability for your accounts. The customer calls you — not your manager — when they have a problem. You staff delivery teams, oversee solution quality, run executive readouts, measure ROI, drive adoption, rebuild trust when things break, and grow the book through proven production value. This is not a project management role. This is an account ownership role that combines delivery orchestration, outcome ownership, customer leadership, and commercial growth. What You’ll Own 1. Account Ownership Own your accounts end-to-end: every engagement, every outcome, every relationship. Everything good or bad stops with you. Be the single point of contact the customer calls for any problem — delivery, quality, adoption, escalation, or expansion. Maintain a holistic view of each account: engagement status, risk exposure, opportunity pipeline, and the customer’s strategic priorities for the qua

About the Role We are looking for an experienced Customer Retention & Loyalty Manager to drive customer engagement, repeat transactions, and long-term customer value. The ideal candidate will own retention strategy, loyalty programs, CRM campaigns, and lifecycle marketing initiatives to improve customer stickiness and maximize Customer Lifetime Value (LTV). The role requires a strong understanding of customer behavior, data analytics, CRM platforms, and loyalty frameworks, preferably in Travel, E-commerce, Fintech, or Consumer Internet businesses. Key Responsibilities Define and execute customer retention and loyalty strategies across customer lifecycle stages. Design and manage loyalty programs, membership offerings, rewards, cashback, and engagement initiatives. Drive repeat transactions and improve customer retention metrics through targeted CRM campaigns. Develop customer segmentation and personalization strategies using behavioral and transactional data. Own lifecycle communication across Push, Email, SMS, WhatsApp, and in-app channels. Monitor and optimize key metrics such as Retention Rate, Churn Rate, Repeat Purchase Rate, Engagement Rate, and LTV. Conduct cohort analysis and identify opportunities to improve customer stickiness. Partner with Product, Growth, Marketing, Analytics, and Business teams to launch retention initiatives. Drive A/B testing and experimentation to improve campaign performance and customer engagement. Build dashboards and reporting mechanisms to track loyalty and retention performance. Manage CRM and marketing automation platforms for campaign execution and optimization. Requirements 8+ years of experience in Customer Retention, Loyalty, CRM, Lifecycle Marketing, or Customer Engagement. Experience in Travel, E-commerce, Fintech, Consumer Internet, or Digital Platforms preferred. Proven track record of improving retention, repeat transactions, and customer lifetime value. Hands-on experience with CRM too

About the Role At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As a Senior Customer Engineer, you own the technical customer relationship end to end. You run discovery independently, design integration and agentic workflow architectures for complex enterprise problems, and deploy solutions live with customers — often before they know exactly how to articulate what they need. You write optimized, production-grade code at speed, grounded in strong data structures and algorithms fundamentals, because compressing the time from customer problem to working solution is how FDE delivers its value. You bring genuine innovation to hard problems — your solutions are technically sound, elegant, and often non-obvious. You are the primary technical contact for 2–4 major enterprise accounts, you mentor FDEs on the team, and you are building the skills that will take you into Staff-level technical leadership. What You'll Do Own complex integration and AI agent implementations end-to-end — from technical discovery through go-live and post-launch enhancement — as the primary technical contact for 2–4 enterprise accounts Design integration architectures with explicit attention to error handling, retry logic, observability, failure recovery, and multi-system authentication Design and deploy agentic AI workflows that orchestrate supply chain operations — from requirements through production, including regression testing and validation before each customer deployment Deploy AI agent workflows live with customers present — configuring and troubleshooting in the room during customer calls, not gathering requirements to build later Run customer discovery

About Mixpanel Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com . About the Team The Customer Value Architect (CVA) team sits inside Mixpanel's Revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. You'll work alongside an Account Executive (AE), who owns growth, new business, and expansion; a Renewal Manager (RM), who owns the commercial renewal; and a Delivery Engineer (DE), who owns technical implementation and data health — each with a clear lane, converging on the same outcome for the customer. At this level, you'll also help shape how the wider CVA team operates. About the Role This is not a build role, but real comfort with data is required. As a Senior Customer Value Architect, you are accountable for adoption, value realization, and account health across a portfolio of Mixpanel's existing customers — including the most structurally complex accounts, such as those going through a platform migration, re-implementation, or major workflow change, where the value motion and a genuine cross-functional program have to run in parallel. You own the value case and the adoption evidence that underpins both the Account Executive's expansion motion and the Renewal Manager's renewal, without ever owning pricing or the commercial negotiation yourself. You're also expected to extend your impact beyond your own accounts: mentoring, sharpening team playbooks, and representing the Customer Value Architect function in cross-functional account strategy. Responsibilities • Own the onboarding outcome and time-to-value for your accounts, including the most complex accounts in the book: take the handoff from the Account Exe

International Customer Support Executive Company: Votiko Solutions Pvt. Ltd. Location: Udhana Darwaja, Surat (Work From Office) Job Type: Full-Time Night Shift Salary: 20,000 70,000 + Performance Incentives Requirements Minimum 1 Year of Experience in an International Voice Process Fluent English Communication (Mandatory) Comfortable Working in Night Shift Responsibilities Handle International Customer Calls Provide Excellent Customer Support Resolve Customer Queries Maintain Customer Records Benefits Attractive Salary + Incentives Professional Training Career Growth Opportunities Apply Now Call/WhatsApp: 8511539085 Email:

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Don't see an opening that matches your interests right now? We'd still love to hear from you! As Zocdoc continues to grow, we are always looking to connect with those who are looking to improve the future of healthcare! Tell us what you're most interested in and your career goals at this time. If there's a role that we think might be a good fit now or in the future, we'll reach out! About us Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values . Zocdoc is a private company backed by some

The Lead - Cluster CRM is responsible for managing all post-sales customer interactions and ensuring a seamless customer experience for assigned sites. This role oversees end-to-end customer relationship management, including sales documentation, collections, and issue resolution, from the booking stage through to customer handover. The Lead plays a crucial role in maintaining customer satisfaction and ensuring operational efficiency across all CRM processes. Source: Adani Group | Job ID: 55576

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist – Regional Customer Success Operations, Services Specialist – Regional Customer Success Operations, Services Overview Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our Regional Customer Success teams play a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. As advocates for customer experience, this team is accountable for a strong onboarding experience, providing ongoing strategic support, and fostering long-term relationships. They work collaboratively with cross-functional teams to address customer needs, gather feedback on product improvements, develop tailored strategies that enhance customer satisfaction and retention, build customer advocacy to support our B2B marketing campaigns and create leads for value expansion for our Business Development teams. By focusing on proactive engagement and personalized service with our customers, the team is dedicated to driving customer value and contributing to the overall growth of the organization. About the Role Are you passionate ab

To ensure smooth coordination and communication between customers, shipping lines, transporters, and internal departments for efficient handling of import/export cargo at the Container Freight Station. The role focuses on delivering excellent customer experience while maintaining compliance with operational and regulatory requirements. Source: Adani Group | Job ID: 56946

Team Member - Customer Services supports customers by managing inquiries, resolving cargo and scheduling issues, and coordinating with internal teams to provide timely updates. This role ensures customer satisfaction, compliance with regulations, and contributes to process improvements for efficient service operations. Source: Adani Group | Job ID: 55795

Team Member - Customer Services supports customers by managing inquiries, resolving cargo and scheduling issues, and coordinating with internal teams to provide timely updates. This role ensures customer satisfaction, compliance with regulations, and contributes to process improvements for efficient service operations. Source: Adani Group | Job ID: 54662

The job purpose of a Cluster Manager - CS is to manage and enhance customer service quality by overseeing customer complaint handling, satisfaction surveys, and compliance with CAPA. The role also involves developing team members, utilizing digital tools for customer feedback, and ensuring accurate documentation and reporting. Source: Adani Group | Job ID: 40300

The Team Manager - Customer Master will lead enterprise-wide Customer Master operations, governance, quality, compliance, and service delivery across multiple business units within a large conglomerate environment. The role is accountable for maintaining reliable, standardized, compliant, and business-ready customer master data to support customer onboarding, sales order processing, billing, taxation, credit management, statutory reporting, and enterprise analytics. The role holder will act as the Customer Master SME for SAP MDG/SAP SD processes, manage day-to-day Customer Master operations through SLA-based service delivery, drive data quality and cleansing initiatives, and partner with Sales, Commercial, Finance, Credit Control, Taxation, Digital and business leadership teams to improve customer data reliability and governance maturity. Source: Adani Group | Job ID: 54571

We Are Hiring International Voice Process (Banking & Finance -UK) Position: Customer Care Executive /Sr. Customer Care Executive Location: City Center 2, Newtown, Kolkata Job Details • Process: International Voice (Banking & Finance Sector) • Shift Timing: 2:30 PM 11:30 PM (Mon Fri) • Week Off: Fixed Saturday & Sunday Eligibility Criteria • Minimum 12th Pass • Fluent in English (Mandatory) • Minimum 1 year experience preferred (Freshers can apply) • Female candidates preferred Salary & Benefits • Fixed Salary: 15,000 35,000 • Attractive Incentives: Unlimited earning potential • Fixed Salary Structure • Company-provided Drop Facility • After 3 months: o Eligible for Paid Leave (PL) o Salary Increment based on performance o PF + ESI benefits Why Join Us? • Stable & secure work environment • Fast career growth opportunities • Performance-based rewards & increments • Professional international exposure Apply Now Interested candidates can send resumes. Apply Now Limited vacancies available. Immediate selection and joining for suitable candidates. Interested candidates can apply immediately for this excellent opportunity. How to Apply? Note: Send your resumes at same number on what sap You may contact us between 9 AM to 8 PM Ph: 8777211016 HR: 9331205133 HR: 9231799122 Visit Our Office Ideal Career Zone 128/12A, Bidhan Sarani Shyambazar Metro Gate No. 1 Gandhi Market, Behind Sajjaa Dhaam Bed Sheet Showroom Kolkata 7 lakh 4 #UrgentHiring, #InternationalVoiceProcess, #CustomerCareExecutive, #SeniorCustomerCareExecutive, #BankingFinanceSector, #UKShift, #NewTown, #kolkat, #India, #idealcareerzone, #kolkatajobs, #WestBengal, #Silliguri, #Bihar, #Jharkhand, #बैंगल र, #कर्न टक, #इंड य, #आइड यलकर यरज न, #क लक त ज ब्स, #वेस्टबंग ल, #स ल गुड़, #ब ह र, #झ रखंड, #হ ওড়, #সল্টল ক, #কলক ত, #ব্য ন্ড ল, #হুগল, #পশ্চ মবঙ্গ, #ह वड़, #स ल्टलेक, #Howrah, #SaltLake, #Bagnan, #midnapur, #Amta, #Santoshpur, #Canning, #Bangaon, #Murshidabad, #Lalgola, #Kishnanagar, #Ranghat, # Nadia, #Hooghly,