Jobs in India

Customer Experience Associate in India

1,305 active opportunities · Updated October 2026

Explore current customer experience associate jobs across India. Filter by work mode, employment type, experience, department, date posted and distance.

JT
📍 Goregaon East, Maharashtra, India· Full-time
✓ High-confidence listingCompany trend -100%

$15K – $22K/yr

Quick readStrong listing-quality and freshness signals

We are looking for a Junior Inside Sales Co-Ordinator in a pharma company who supports sales force by processing orders, managing field force documentation, preparing MIS sales reports, and tracking inventory . They act as a liaison between sales, manufacturing / supply chain, and customers to ensure smooth order execution . Key Responsibilities :- 1.) Providing support to the sales team for proposal building 2.) Cold calling prospective clients to initiate sales opportunities 3.) Handling the quotations proposals, and payments 4.) Handling customer queries as per the product information required, submitting quotations & follow ups 5.) Co-ordination with field engineers and customers Skills & Software Knowledge:- 1.)Freshers or Experienced both are welcome 2.)Good written and verbal communication skills 3.)Strong organizational skills and the ability to prioritize work 4.) Sound knowledge of ERP software & Excel Job Title :- Junior Inside Sales Co-Ordinator Location :- Goregaon East Job Type :- Full Time Salary :- 15000 - 22000 Experience :- 1-2 years

ExcelSupply Chain
JT
📍 Goregaon East, Maharashtra, India· Full-time
✓ High-confidence listingCompany trend -100%

$15K – $25K/yr

Quick readStrong listing-quality and freshness signals

We are looking for a Sales Support Co-Ordinator in a pharma company who supports the sales force by processing orders, managing field force documentation, preparing MIS sales reports, and tracking inventory . They act as a liaison between sales, manufacturing / supply chain, and customers to ensure smooth order execution . Key Responsibilities :- 1.) Providing support to the sales team for proposal building 2.) Cold calling prospective clients to initiate sales opportunities 3.) Handling the quotations proposals, and payments 4.) Handling customer queries as per the product information required, submitting quotations & follow ups 5.) Co-ordination with field engineers and customers Skills & Software Knowledge :- 1.) Freshers or Experienced both are welcome 2.) Good written and verbal communication skills 3.) Strong organizational skills with the ability to multi - task 4.) Good time management skils and the ability to prioritize work 5.) Sound knowledge of ERP software & Excel Job Title :- Sales Support Co-Ordinator Location :- Goregaon East Job Type :- Full Time Salary :- 15000 - 22000 Experience :- 1-2 years

ExcelSupply Chain
JT
📍 Kolkata, WEST BENGAL, India
✓ Quality checkedCompany trend -100%

URGENT HIRING Micro Finance Loan Officer Disbursement Officer Fresh Sourcing Officer (FSO) Recruitment Partner: IDEAL CAREER ZONE A leading Micro Finance Company is urgently hiring Frontline Loan Officers (FLO) and Fresh Sourcing Officers (FSO) across West Bengal. Job Locations East Medinipur West Medinipur Kolkata North 24 Parganas Howrah Purba & Paschim Bardhaman Birbhum Hooghly Bankura Murshidabad Nadia Malda Siliguri Open Positions 1️ Frontline Loan Officer (FLO) • Qualification: Graduate • Experience: Fresher / Experienced • Age: 21 30 Years • Gender: Male / Female • Salary: 15,000 17,200 Gross per Month (Based on Qualification & Experience) 2️ Fresh Sourcing Officer (FSO) • Qualification: Higher Secondary / Graduate • Experience: Fresher / Experienced • Age: 21 30 Years • Gender: Male / Female • Salary: 15,000 17,200 Gross per Month (Based on Qualification & Experience) Key Responsibilities • Develop business in new villages and assigned areas. • Identify eligible women customers and generate leads. • Form Joint Liability Groups (JLG). • Explain loan schemes and terms in the local language. • Verify KYC, residence, and customer details. • Process loan applications and assist in loan disbursement. • Complete loan documentation. • Collect EMI from assigned customer groups. • Deposit collections in the bank on the same day. • Update collections in the LTS Collection App. Company Benefits • Attractive Salary • Excellent Performance Incentives • Fuel Allowance • PF & ESIC • Gratuity • Mediclaim ( 1,00,000 Hospitalization Cover) • Group Life Insurance ( 10,00,000) • Group Accidental Insurance ( 40,00,000) • Career Growth Opportunities Posting Policy • Male Candidates: Posting 50 90 km away from home. • Female Candidates: Local posting based on company requirements. Eligibility • Higher Secondary / Graduate • Two-Wheeler with Valid Driving Licence (Mandatory) • Aadhaar Card & PAN Card • Android Smartphone • Age: 21 30 Years Apply Now through IDEAL CAREER ZONE Office

FinanceRecruitmentHR
JT
📍 Kolkata, WEST BENGAL, India· Full-time
✓ Quality checkedCompany trend -100%

From $15K/yr

Position: Robot Operator (Glass Cleaning) Location: Bangalore Job Type: Full-Time Department: Operations Role Overview This role involves operating advanced robotic window-cleaning systems at residential, retail, office, and commercial locations. Candidates should be comfortable handling technology, performing basic troubleshooting, ensuring service quality, and interacting professionally with customers. Key Responsibilities • Operate robotic glass and window-cleaning equipment with proper safety procedures. • Perform routine maintenance, inspections, and basic troubleshooting. • Carry out manual touch-up cleaning whenever required. • Ensure high-quality service delivery and customer satisfaction. • Record job updates, customer feedback, and service issues through CRM systems. • Support customer engagement and identify opportunities for additional services. Required Skills & Qualifications • Tech-savvy with the ability to learn robotic operations and mobile applications quickly. • Basic mechanical aptitude and troubleshooting skills. • Good communication skills in English, Hindi, and Kannada. • Physically fit to handle equipment and perform occasional manual cleaning. • Customer-friendly attitude with strong service orientation. • Two-wheeler preferred for local travel (fuel allowance provided). • Prior experience in cleaning services, field operations, appliances, maintenance, or home services is an advantage. What We Offer • Competitive salary package. • Incentives on upselling and cross-selling opportunities. • Performance-based bonuses. • Professional training on robot operations, safety, and customer handling. • Uniforms, equipment, and consumables provided by the company. • Career growth opportunities into Senior Operator, Supervisor, and Technician roles. • Dynamic start-up environment with long-term career development. About the Company A Bangalore-based Robot-as-a-Service (RaaS) start-up delivering innovative automated cleaning solutions across B2B and B2C

JT
📍 Kolkata, WEST BENGAL, India
✓ Quality checkedCompany trend -100%

Now the company recruits frontline sales employees across East Medinipur,West Medinipur,Kolkata,North 24 parganas,Howrah,Burdwan,Birbhum, Hooghly,Bankura,Murshidabad,Nadia,Malda and Siliguri Candidates criteria and open positions are as follows: Job Role/Designation: Frontline Loan Officer(FLO) Qualification: Graduate Experience: Fresher / Experienced Age: 21 to 30 Gender: Male/ Female Salary: Rs. 15,000/- to Rs. 17,200/- Monthly Gross(Depends on education and Experience) Other benefits: Incentive, Fuel, PF, ESIC, Mediclaim, Gratuity, Insurance etc. Job Posting: For Male: More than 50 km from home (not exceeding 90 km)For Female: Local posting based on requirement Remarks: Two-wheeler mandatory Job Role/Designation: Fresh Sourcing Officer(FSO) Qualification: Graduation/HS Experience: Fresher / Experienced Age: 21 to 30 Gender: Male/ female Salary: Rs. 15,000/- to Rs. 17,200/- Monthly Gross(Depends on education and Experience) Other benefits: Incentive, Fuel, PF, ESIC, Mediclaim, Gratuity, Insurance etc. Job Posting: For Male: More than 50 km from home (not exceeding 90 km)For Female: Local posting based on requirement Remarks: Two-wheeler mandatory Job role and responsibilities: • Starting business in a new village • Identify village & study feasibility • Sourcing of Business • Identify and visit female customers to generate lead • Assist in forming JLG (Group purpose of availing loan on individual basis against guarantee) • Explain important terms & conditions to customers in local language. • Process eligible application. • Verify residence, source of insurance & KYC of customer. Disbursement of loan • Assist branch manager in disburshment completion • Complete loan documentation Collection of EMI • Collect EMI from group of customers assigned • Same day deposition of collection of monein bank • Same day collection entry in LTS collection App What Company offer: • salary • best incentives scheme • other benefits • mediclaims- Rs. 1 lakh (for hospitalization) •

JT
📍 Nashik, Maharashtra, India
✓ Quality checkedCompany trend -100%

From $30K/yr

Position: Marketing Executive - Automation Location:AURANGABAD Key Responsibilities: Market automation products, with a strong understanding of Control Systems (PLC, HMI, SCADA, Servo, Stepper, Control Panels) and process instrumentation (Flow, Pressure, Level, Temperature). Generate leads, select products, prepare and submit offers, negotiate terms, and close orders. Engage in direct calls and present to customers, consultants, and key decision-makers. Ensure customer satisfaction and maintain close relationships with major clients. Drive business by engaging customers, including end users, OEMs, panel builders, and contractors. Develop positive relationships and effective communication with industry key opinion leaders. Travel to meet and manage external clients, achieving both personal and team targets. Skills & Qualifications: Experience: 2-5yrs in Automation sales and marketing. Communication: Strong presentation, verbal, and written skills. Leadership: Ability to lead and inspire a sales team to reach targets. Technical Knowledge: Familiarity with automation products, control panels, and industry trends. Education: Diploma/Degree in Electrical/Electronics/Instrumentation/EC/IC/BE. Other: Willing to travel, self-management, and multitasking skills. Job Benefits: Competitive salary and growth opportunities Travel and fuel reimbursement per company policy Incentives based on performance Alternate Saturdays off Yearly Diwali bonus Attractive leave policy Health insurance, Provident Fund, and other benefits Schedule: Day Shift Supplemental Pay: Yearly bonus If you're looking for a dynamic opportunity in automation sales and marketing with a well-established company, apply now to join our growing team!

JT
📍 Tirunelveli, Tamil Nadu, India
✓ Quality checkedCompany trend -100%

AANZARA CORPORATE IS HIRING! Join Our Growing Team AANZARA Corporate is looking for passionate and career-driven professionals to join our expanding team across multiple departments. Freshers and experienced candidates are welcome to apply. Locations: Vallioor Tirunelveli Nagercoil Coimbatore FMCG Department - Channel Sales Executive (Field Sales) Salary: 30,000 40,000/month Job Responsibilities: Visit retailers, Consumers, and supermarkets. Generate new business and maintain customer relationships. Promote FMCG products and achieve monthly sales targets. Collect orders and ensure product availability. Submit daily sales and market reports. Eligibility: 12th / Any Degree Freshers & Experienced Bike & Valid Driving Licence Mandatory Good Communication Skills HR Department HR Recruiter (Office Based) HR Marketing Executive Location: Vallioor Salary: 20,000/month Job Responsibilities: Source and screen candidates. Schedule interviews and coordinate recruitment. Handle employee onboarding and HR documentation. Maintain recruitment reports and candidate database. Support HR operations and employee records. Eligibility: Any Degree / MBA Preferred Good Communication Skills Basic Computer Knowledge Freshers & Experienced Software Department Location: Vallioor Tirunelveli Salary: 20,000+ (Based on Skills & Experience) Open Positions Frontend Developer Cloud Engineer Figma UI/UX Designer Testing Engineer Skills Required: Frontend Developer HTML, CSS, JavaScript React.js / Next.js Responsive Web Design Git & API Integration Cloud Engineer AWS / Azure / Google Cloud Linux & Networking CI/CD Pipelines Docker & Kubernetes (Preferred) Figma UI/UX Designer Figma UI/UX Design Wireframes & Prototypes Design Systems Testing Engineer Manual & Automation Testing Test Case Preparation Bug Reporting STLC / SDLC Knowledge Benefits Attractive Salary Package Performance Incentives Career Growth Opportunities Professional Training Supportive Work Environment Long-Term Career

JavaScriptReactAWSAzure
JT
📍 Delhi, DELHI, India
✓ Quality checkedCompany trend -100%

DR ASHWANI KUMAR VIJ : have been retained to select a one : Pre-Sales cum Solution Manager For a Professionally Managed and Fast Growing Telecom and IT Solutions Provider and System Integration Company which is Offering Technology / IT Infrastructure, Services and Consulting Solutions. ( Having Annual Business Turnover of around Rs 350 Crores ). Our Client is looking for high performing Solution designing professional with proven successful experience in IT / Networking, Security/Surveillance/Telecom industry and Handling Enterprise, Banking, Government and Defense Clients. Job Description : -Understand the requirement of the customer. Solution designing, and proposal writing while responding to RFP and RFI and conducting POC's. -OEM Coordination, Technical Qualification preparation, Solution Design and Optimization. Preparation of Tender summary, Risk analysis, Technical Bid, Commercial bid. -Maintain relationship with OEMs, Vendors, Distributors. -To analyze competition prior to submitting comprehensive. comparing and evaluating various proposals on sound grounds to select the best one. -Solution Designing, Solution optimization, Bid Preparation, and Customer presentation. -Expertise in CCTV/Surveillance, Server, Storage, LAN, WAN, Network and Data Center Technical Solution preparation. -Coordinate with Bid/Proposal stitching team and obtain the bid documents from OEM partners. -Work ranging from Designing, Implementation and Commissioning to Delivery and Go-Live, Management and monitoring of complete work on these sites ranging from civil, electrical, networking and team management. -Good problem solving, analytical and logical thinking skills. Qualifications Desired : Degree or Diploma in Computer Science/IT. Experience Desired : 8-10 Years. Age Preferred : Below 35 Years Email Complete / Structured CV, with Scanned copy of Visiting Card, Salary Drawn / Expected details at : DR ASHWANI KUMAR VIJ - President : Sales Recruitment

Recruitment
JT
📍 Delhi, DELHI, India
✓ Quality checkedCompany trend -100%

DR ASHWANI KUMAR VIJ Has been retained by a Professionally Managed and Growing and reputed MNC which offers Telecom and Networking Products and Solutions to select after July, 2026 : 1 General Manager/Head-Sales and Marketing ( Channel Sales ) For Location Near Delhi and 1 General Manager/Head-Sales and Marketing ( Channel Sales ) For Mumbai 1-2 Assistant Manager/Manager-Sales and Marketing ( Channel Sales ) for Location near Delhi. Our Client cater to telecom operators, ISPs, infrastructure companies, and system integrators across India. Key Responsibilities (KRA): -Driving sales and business development for fiber optic splicing machines and related telecom solutions -Handling key accounts such as telecom operators, ISPs, EPC contractors, and channel partners & distributors. -Expanding market presence and developing new client relationships -Managing end-to-end sales cycle including lead generation, meetings, negotiations, and closures -Achieving assigned sales targets and contributing to overall business growth. Experience Required : 6-15 + years in telecom / networking / optical fiber industry Target Customer Segments: Telecom operators (private & government) Internet Service Providers (ISPs) Network infrastructure & EPC companies Channel partners and distribution. Candidates working with Fibre and Networking Products and Test and Measurement Equipments and Telecom and ISP and IT Hardware companies would be Preferred. Qualification Preferred : Engineering with MBA or Post Graduate Diploma in Sales and Marketing preferred. Age Preferred : 28-38 Years. Reporting Structure: This position will report directly to the Managing Director. Please Email your Complete Resume with scanned copy of Business Card and the Salary Slip/Salary Drawn and Expected Details at :

V
📍 India· Full-time
✓ Quality checkedCompany trend -100%

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta’s team and technology surface are growing quickly, and it’s essential that we invest in the right abstractions and systems to enable us to scale with our business. As a Staff Software Engineer, you’ll be responsible for setting technical direction to enable our product and infrastructure to scale with our business, driving complex projects across our technical stack, and mentoring our talented engineering team. Your past experience will be leveraged to enable and accelerate Vanta’s growth. Our business has found incredible product-market fit and has monetized effectively since the day we signed our first customer. We’re growing at a blistering pace, which presents career-defining opportunities for engineers to accelerate their growth and to contribute to a rapidly-scaling company. The GRC (Governance, Risk and Compliance) organization is the primary org responsible for developing and maintaining Vanta's core product offerings. These teams are at the heart of Vanta moving upmarket to support enterprise customers and build products that enable our customers’ existing security and compliance programs to integrate seamlessly with Vanta, giving them invaluable insights and recommendations to continue to operate, mature and evolve their programs. As a Staff Software Engineer at Vanta, you will play a critical role in driving the long-term technical strategy, leading complex initiatives, and making high-impact decisions that affect your product area and the broader engineering organization. You will set the tone for engineering excellence and culture. This role involves a mix of hands-on development, leadership, strategic thinki

RestAIGoRust
D
📍 Bengaluru, India· Full-time
✓ Quality checkedCompany trend -66.7%

Datadog is seeking a Field Marketing Manager to support and execute high-impact programs across India. You’ll collaborate with regional Sales and Marketing teams to drive pipeline generation and deliver engaging in-person and virtual event experiences. You will drive regional marketing initiatives, gaining hands-on experience across campaign strategy, execution, and cross-functional alignment. This is an exciting opportunity for a results-driven marketer looking to make an immediate and measurable impact. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Execute field marketing programs, including Datadog Live events, third-party sponsorships, customer panels, workshops, and executive experiences Drive the customer stories initiative for India, while collaborating with regional and global stakeholders Manage field projects from planning through execution, ensuring on-time, on-brand delivery Own on-site logistics and execution for smaller, high-touch regional events Collaborate with Sales, SDR, Demand Generation, Marketing Ops, Procurement, and other teams to ensure efficient task management and to maximize event engagement Track and analyze program results to evaluate pipeline impact and provide insights to inform future campaigns Who You Are: 5-7 years of experience in B2B marketing, preferably in the technology industry Creative and results-oriented, with a strong passion for customer-centric event experiences Highly organized and able to manage multiple priorities under tight deadlines Independent, detail-oriented, and comfortable taking initiative Collaborative and comfortable dealing with ambiguity You communicate clearly and effectively in English, both in writing and speaking. Familiarity with Salesforce, Google Suite, and project management tools i

M
📍 India· Full-time
✓ Quality checkedCompany trend -100%

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and partners to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned software architects and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our field partner leaders and play a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. This role can be based remotely in the Indian region. As an ideal candidate, you will have: 5+ years of pre-sales experience with enterprise software and technical aptitude Working knowledge and ability to code with one or more modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) Working knowledge of UI development with demonstrable skills in semantic HTML, modern CSS, and TypeScript, integrated with frameworks(e.g, Vue.js , React.js , Angular.js ). Should demonstrate working knowledge of using AI agents (e.g Cursor, v0, Lovable, Windsurf) to orchestrate UI designs and interfaces. Proficient in deploying applications to the Cloud with cloud best practices(DevOps) any one cloud provider preferable AWS. Experience with benchmarking, profiling and performance tuning of Database systems 3+ years of software development experience Excellent presentation and communication skills A Bachelor’s degree or equivalent work experience As an ideal candidate, you may also have: Experience selling databases and/or deploying applications with any of the major cloud providers Experience with database progra

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O
Relocation support. Relocation assistance is stated. This does not establish visa sponsorship.
📍 India· Full-time
✓ Quality checkedCompany trend -95.9%

About the team OpenAI’s Forward Deployed Engineering team partners with customers to turn research breakthroughs into production systems. We operate at the intersection of customer delivery and core platform development. About the role Forward Deployed Engineers (FDEs) lead complex end-to-end deployments of frontier models in production alongside our most strategic customers. You will own discovery, technical scoping, system design, build, and production rollout, partnering directly with customer engineering and domain teams. You will measure success through production adoption, measurable workflow impact, and eval-driven feedback that changes product and model roadmaps. You’ll work closely with our Product, Research, Partnerships, GRC, Security, and GTM teams. This role is based in NYC. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel up to 50% is required. In this role you will Own technical delivery across multiple deployments from first prototype to stable production Build full-stack systems that deliver customer value and sharpen how we learn Embed closely with customer teams, understand their needs, and guide adoption of what you build Scope work, sequence delivery, and remove blockers early Make trade-offs between scope, speed, and quality; adjust plans to protect delivery Contribute directly in the code when progress or clarity depends on it Codify working patterns into tools, playbooks, or building blocks that others can use Share field feedback that helps Research and Product understand where the models succeed and where they can improve Keep teams moving through clarity and follow-through You might thrive in this role if you Bring 5+ years of engineering or technical deployment experience that includes customer-facing work Have scoped and delivered complex systems in fast-moving or ambiguous environments Write and review production-grade code across frontend and backend using Python, JavaScript, or compar

JavaScriptPythonJavaAWS
PE
📍 Uttar Pradesh, India· Full-time
✓ Quality checked

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: He/She/They will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and/or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Educational qualification: Good knowledge of Linux environment and having an idea about shell scripting. Good knowledge of SQL. Basic knowledge of AWS. Basic knowledge of Java. Rest API working experience to execute curl, analysing request and response, HTTP codes etc. Should be familiar with regular networking protocols (DNS, HTTP(S), SSH, FTP, SMTP) and its use cases. Why join us · Because you get an opportunity to make a difference, and have a great time doing that. · You are challenged and encouraged here to do stuff that is meaningful for you and for those we serve. · You should work with us if you think seriously about what technology can do for people. · We are successful, and our successes are rooted in our people collective energy and unwavering focus on the customer, and that's how it will always be. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India

JavaSQLAWSGit
PE
📍 Uttar Pradesh, India· Full-time
✓ Quality checked

Role Summary We are seeking an experienced SOC / Security Operations Lead to oversee and strengthen the organization's Security Operations Center (SOC), threat detection, incident response, vulnerability management, data protection, and security monitoring capabilities. The ideal candidate will possess extensive experience in managing enterprise security operations, SIEM/SOAR platforms, threat hunting, incident response, DLP, endpoint security, and vulnerability management programs. The role requires leadership of a multi-functional security operations team responsible for protecting critical business systems, customer data, and digital assets while ensuring compliance with RBI regulations and industry security standards. Key Responsibilities Security Operations Center (SOC) Management -Lead and manage 24x7 Security Operations Center (SOC) functions. -Establish and enhance SOC processes, playbooks, escalation procedures, and operational metrics. -Ensure timely detection, triage, investigation, containment, and remediation of security incidents. -Develop SOC maturity roadmaps aligned with industry best practices and regulatory expectations. -Monitor security KPIs, SLAs, MTTR, MTTD, and incident response effectiveness. SIEM, XSIAM & Threat Detection -Lead implementation, administration, and optimization of: -Palo Alto Cortex XSIAM -SIEM Platforms -SOAR Platforms -UEBA Solutions -Threat Intelligence Platforms -Develop and tune correlation rules, detection logic, and analytics use cases. -Enhance detection coverage across cloud, endpoints, applications, networks, and third-party environments. -Drive threat hunting and proactive security monitoring initiatives. Incident Response & Threat Management -Lead enterprise cyber incident response activities. -Develop and maintain incident response plans, runbooks, and communication procedures. -Coordinate investigations involving malware, ransomware, phishing, insider threats, account compromise, fraud, and adv

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