Customer Quality And Rma Engineer in Pune

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: As Senior Product Manager for Customer Identity & Access Management (CIAM), you will own the roadmap for how carriers, distributors, partners, and policyholders securely access Zinnia’s platform. You will lead the identity product area end to end — authentication, authorization, and the full user lifecycle — balancing strong security and regulatory compliance with a frictionless experience across Zinnia’s products. You will partner closely with Engineering and Security, and work across Zinnia’s Product Organization to keep the identity experience aligned with company strategy while delivering measurable value. WHAT YOU’LL DO: Own the CIAM product roadmap and strategy spanning consumer (policyholder), partner (distributor/agent), and workforce identity across Zinnia’s platform. Lead the product direction for core identity capabilities — authentication (SSO, MFA, passwordless, adaptive/risk-based), authorization (RBAC/ABAC, fine-grained and delegated access), and the full user lifecycle (registration, provisioning/SCIM, recovery, deprovisioning). Set standards and technical direction around modern identity protocols (OAuth 2.0, OpenID Connect, SAML, SCIM) in partnership with Engineering and Architecture. Drive build-vs-buy and platform decisions for identity providers and services, and own the integration strategy across Zinnia products. Balance security, privacy, and usability — re

About Forma.ai: Forma.ai is a Series B startup that's revolutionizing how sales compensation is designed, managed and optimized. We handle billions in annual managed commissions for market leaders like Edmentum, Stryker, and Autodesk. Our growth has been fuelled by our passion for fundamentally changing and shaping how companies use sales intelligence to drive business strategy. We’re welcoming equally driven individuals who are excited about creating something big! About the team: The Customer Operations team is at the heart of Forma.ai's mission. This team has a direct impact on the growth of Forma.ai. They are results-driven and solutions-minded. The Customer Operations team works closely with our customers, helping them to understand and take advantage of all the features Forma.ai offers and ensuring that they get the most value from the platform. What you'll be doing: Reporting & Dashboarding Design, maintain, and enhance dashboards in BI tools (e.g., Looker Studio, Salesforce/HubSpot reports) to monitor marketing campaign performance, sales pipeline health, lead flow, and conversion metrics Automate recurring reports and implement self-serve analytics capabilities for GTM teams Data Analysis & Insights Analyze funnel performance from top-of-funnel marketing campaigns to bottom-of-funnel sales outcomes Provide regular insights into key KPI s like campaign ROI, customer acquisition cost (CAC), and attribution across channels Support A/B testing initiatives, sales activity analysis, and segmentation strategies Scripting & Automation Write Python and SQL scripts to extract, clean, and structure data from external sources (e.g., job boards, press releases, M&A feeds, web scraping APIs ) Build automated enrichment pipelines to augment CRM and marketing data with third-party insights (e.g., firmographics, hiring activity, technology stack, fun

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Software Engineer Overview About Ethoca Ethoca, a Mastercard company, is a global collaboration-based technology services provider that connects card issuers and merchants to combat fraud, enhance customer experience, and prevent disputes. To support our continued growth and success, we are seeking a talented Senior Software Engineer to join the Ethoca team. In this role you will be part of a highly agile team building exciting and innovative products delivered at scale to global markets. Role The Senior Software engineer will work within a cross-functional development team to estimate and own delivery tasks (design, dev, test, deployment, configuration, documentation) to meet the business requirements and enhance Ethoca’s product suite. This position requires collaboration with other engineering teams to deliver a wide range of strategic and tactical solutions. The ideal candidate should be proficient in entire SDLC including automation and product analysis. Given the diverse set of tools and services used across the business, the candidate will be exposed to various technologies and should possess a willingness to learn and adapt. You are passionate about design and technology and committed to doing things properly to avoid tech debt. • Participate in team prioritisation disc

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Software Engineer (Java Backend Developer) Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Switching Gateway provides a single payment connection that supports Mastercard and non-Mastercard branded financial transactions. It is a streamlined interface that enables transaction originators and receivers (e.g., merchants, financial institutions, and processors) to connect to other players in the payment ecosystem. Our team of integrators, analysts, testers and subject matter experts work together to build four platforms that encompasses full lifecycle of payment processing. We are looking for a Lead Product Manager-Technical to drive our customer experien

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management Overview Mastercard Merchant Cloud and Acceptance represent core strategic priorities for the Asia Pacific region. Our mission is to empower acquirers, merchants, payment service providers (PSPs), and payment facilitators by delivering seamless, best-in-class experiences across both digital and in-person commerce. We aim to position Mastercard Merchant Cloud as the leading platform for acceptance. As an integral part of Mastercard’s regional growth strategy, this role will support sales initiatives across Asia Pacific. Key responsibilities include conducting market research and benchmarking, contributing to go-to-market planning, supporting solution commercialization, and engaging in client-related activities. The individual will collaborate closely with cross-functional teams—including Product, Operations, Delivery, Compliance, Legal, Marketing, and other internal partners—to drive execution and deliver strategic outcomes. Role - Support the identification and assessment of potential opportunities for Merchant Cloud across APAC through data analysis and insight generation. - Conduct customer segmentation and lifecycle analysis to identify indicators of expansion, cross-sell, or product adoption potential - Analyze transaction characteristics and market data to suppo

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Role Overview SonicWall is seeking a Distinguished Engineer to define and drive the long-term technical vision, architecture, and evolution of its Secure Private Access (SPA) platform and Zero Trust access technologies. This role serves as the highest level of individual contributor leadership, influencing architecture, engineering strategy, and innovation across multiple product and engineering organizations. The role builds upon SonicWall's current cloud-native SSE, ZTNA, and secure access initiatives. Key Responsibilities Define and drive the long-term technical vision and architecture strategy for SonicWall's Secure Private Access (SPA) platform and Zero Trust access technologies. Lead the design and evolution of highly scalable, secure, resilient, cloud-native distributed systems. Influence technical direction, architectural decisions, and engineering standards across multiple product and engineering organizations. Provide technical leadership during critical production incidents, customer escalations, and security events, driving root cause analysis and long-term architectural improvements. Serve as

SonicWall is a cybersecurity forerunner with more than 30 years of expertise and is recognized as a leading partner-first company, ensuring our partners and their customers are never alone in the fight against cybercrime. With the ability to build, scale and manage security across the cloud, hybrid and traditional environments in real-time, SonicWall provides relentless security against the most evasive cyberattacks across endless exposure points for increasingly remote, mobile and cloud-enabled users. With its own threat research center, SonicWall can quickly and economically provide purpose-built security solutions to enable any organization—enterprise, government agencies and SMBs—around the world. For more information, visit www.sonicwall.com or follow us on Twitter , LinkedIn , Facebook and Instagram . Job Title: Distinguished Engineer - Data Architect Role Overview: We are looking for a Distinguished Engineer- Data Architect to design and build the data foundation for our AI-driven security platform. In this role, you will own the architectural blueprint and core implementation of our data strategy, transforming massive streams of high-velocity network traffic logs, customer configurations, and security alerts into high-performance, ML-ready data fabrics. As part of a lean, elite three-person Data & AI team, you will serve as the ultimate technical authority on data scale, streaming architecture, multi-tenant security, and cost-efficient storage systems. Key Responsibilities: Architect the Core Data Platform: Design, implement, and evolve a unified blueprint for streaming and batch data processing capable of ingesting, normalizing, and storing petabyte-scale, high-velocity security telemetry. Enable AI & Advanced Analytics: Partner directly with the Lead AI Engineer to architect the underlying storage, retrieval systems, and feature stores—including optimal vector database structures and data la

Location Details: Pune At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.​ This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team. Join Our Team GoDaddy is empowering everyday entrepreneurs around the world by providing all of the help and tools to succeed online. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights and the people to transform their ideas and personal initiative into success. Our Domains Investor team is looking for a senior software engineer to join us in building and improving the Domain Investing experience at GoDaddy. As a senior software development engineer, you will work in a scrum team assisting with user stories for a full stack, customer-facing product team responsible for GoDaddy's aftermarket domain services. We are seeking to scale out our services globally and make them as mobile responsive as possible. What you'll get to do... Contribute to building and improving backend services and APIs for GoDaddy’s domain investing platform Support development of responsive, customer-facing features, with opportunities to work across the full stack Write scalable, reliable, and cloud-ready code following engineering best practices Participate in debugging and solving well-defined technical problems within the team’s scope Collaborate in an Agile environment, contributing to testing (unit/functional) and iter

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Product Management, Product Resilience Mastercard Move is empowering next generation of payments between people and businesses, whether money is moving domestically or across borders, by delivering the ability to pay and get paid with choice, transparency and flexibility. Cross-border Services is within the Mastercard Move product portfolio, focusing on delivering fast, transparent and seamless solutions and value-added services for customers to make payments to the world through one integration. As part of scaling our business, we look towards customer success to drive higher volume and promote stickiness. For most of these situations, we need a seasoned product manager with the ability to use cross-border payments subject matter expertise, functional knowledge, technical nous and broader end-to-end view of the deployed solution that may or may not be customized by our customer during implementation. Issue logging/tracking and developing solutions to overcome frictional elements that are raised by our clients in a timely manner is extremely relevant. As Manager, Product Manager for Cross Border Services, you will be responsible to work with implementation/solution architects, customer configuration teams, network product managers, operational and customer support teams, technical product m

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Network Architect (Cisco, F5, Palo Alto) Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Systems and Platform Architecture team is looking for a Lead Network Architect to design and provide oversight through all stages of the development life cycle from bid, concept through architecture, design, build, test and delivery into production. Role Typically, the role will require the holder to: • Produce High Level Designs for Platform infrastructure solutions. • Maintain the technology roadmap for Platform / Unix Solutions in line with end of support dates. • Work closely with cross functional teams including Delivery, Engineering and Operatio

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Payroll Implementation & Integration-1 Position Summary The Senior Specialist, Payroll Implementation & Integration supports strategic payroll initiatives, including mergers and acquisitions (M&A), P&C Modernization programs, system implementations, and process improvement efforts. This role serves as a key execution resource responsible for coordinating testing activities, validating payroll and employee data, supporting implementation readiness, and assisting with solution deployments across payroll operations. Key Responsibilities M&A Integration Execution Support • Support payroll workstreams during mergers, acquisitions, divestitures, and organizational restructures. • Assist with payroll integration planning and execution activities. • Coordinate employee data collection, validation, and migration activities. • Prepare implementation documentation and integration trackers. • Support payroll readiness assessments and integration milestones. • Execute project tasks, risks, issues, and action items. • Assist in stabilization activities following acquisitions. P&C Modernization Implementation Support • Participate in payroll-related activities supporting Workday and P&C Modernization initiatives. • Support configuration validation

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Specialist, Payroll Implementation & Integration-2 Position Summary The Senior Specialist, Payroll Implementation & Integration supports strategic payroll initiatives, including mergers and acquisitions (M&A), P&C Modernization programs, system implementations, and process improvement efforts. This role serves as a key execution resource responsible for coordinating testing activities, validating payroll and employee data, supporting implementation readiness, and assisting with solution deployments across payroll operations. Key Responsibilities M&A Integration Execution Support • Support payroll workstreams during mergers, acquisitions, divestitures, and organizational restructures. • Assist with payroll integration planning and execution activities. • Coordinate employee data collection, validation, and migration activities. • Prepare implementation documentation and integration trackers. • Support payroll readiness assessments and integration milestones. • Execute project tasks, risks, issues, and action items. • Assist in stabilization activities following acquisitions. P&C Modernization Implementation Support • Participate in payroll-related activities supporting Workday and P&C Modernization initiatives. • Support configuration validation

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager 1. Overview This role provides Tier 1 and Tier 2 support for Jira Cloud users across Mastercard programs, ensuring seamless onboarding, issue resolution, and vendor coordination. You will work closely with engineering, product, and vendor teams to maintain operational excellence and drive adoption of Jira Cloud and integrated tools like Aha! and X-ray. 2. Role • Serve as the primary contact for Jira Cloud support , handling Remedy tickets, onboarding queries, and user escalations. • Facilitate onboarding of programs to Jira Cloud, including license validation, test case migration, and user provisioning. • Conduct demos and office hours to guide users through Jira workflows and integrations. • Partner with engineering teams to troubleshoot configuration issues, permission models, and data sync errors between Jira and Rally/Aha • Support CRQ planning and execution for Jira schema updates, field validations, and migration logic enhancements. • Coordinate with vendors to resolve plugin issues, validate architecture diagrams, and ensure compliance with Mastercard’s security standards. • Monitor and clean up orphaned work items, duplicate epics, and initiatives across programs using Domo reports and Confluence documentation. • Maintain Confluence pages for s

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Lead Middleware Solutions Architect (Java, IBM Tivoli, SWIFT, MFT, ODI, OAS) Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Systems and Platform Architecture team is looking for a Middleware Architect to design and provide oversight for Middleware solutions through all stages of the development life cycle from bid, concept through architecture, design, build, test and delivery into production. Role Typically, the role will require the holder to: • Produce High Level Designs for Middleware architecture solutions. • Maintain the technology roadmap for Middleware related technologies in line with end of support dates. • Work closely with cross f

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Specialist, Product Express Reporting and Analytics Job Title Specialist - Product Express Reporting and Analytics Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview Product Express is a no-code process orchestration and data capture platform. Product Express makes it simple, fast and transparent for Customers to adopt Mastercard products and services, directly and/or with our ecosystem partners. Customers can easily select the best payment solutions for their needs, quickly identify the right partners to implement them – when partners are relevant, and progress from application to launch with full transparency at every step. Part of Mastercard Optimization tea