E Commerce Crm Campaign Manager in India

About the Role We are looking for an experienced Customer Retention & Loyalty Manager to drive customer engagement, repeat transactions, and long-term customer value. The ideal candidate will own retention strategy, loyalty programs, CRM campaigns, and lifecycle marketing initiatives to improve customer stickiness and maximize Customer Lifetime Value (LTV). The role requires a strong understanding of customer behavior, data analytics, CRM platforms, and loyalty frameworks, preferably in Travel, E-commerce, Fintech, or Consumer Internet businesses. Key Responsibilities Define and execute customer retention and loyalty strategies across customer lifecycle stages. Design and manage loyalty programs, membership offerings, rewards, cashback, and engagement initiatives. Drive repeat transactions and improve customer retention metrics through targeted CRM campaigns. Develop customer segmentation and personalization strategies using behavioral and transactional data. Own lifecycle communication across Push, Email, SMS, WhatsApp, and in-app channels. Monitor and optimize key metrics such as Retention Rate, Churn Rate, Repeat Purchase Rate, Engagement Rate, and LTV. Conduct cohort analysis and identify opportunities to improve customer stickiness. Partner with Product, Growth, Marketing, Analytics, and Business teams to launch retention initiatives. Drive A/B testing and experimentation to improve campaign performance and customer engagement. Build dashboards and reporting mechanisms to track loyalty and retention performance. Manage CRM and marketing automation platforms for campaign execution and optimization. Requirements 8+ years of experience in Customer Retention, Loyalty, CRM, Lifecycle Marketing, or Customer Engagement. Experience in Travel, E-commerce, Fintech, Consumer Internet, or Digital Platforms preferred. Proven track record of improving retention, repeat transactions, and customer lifetime value. Hands-on experience with CRM too

Role Overview As a Key Account Manager / Enterprise Account Manager, you will own strategic relationships with leading D2C, digital-first, and retail brands. You will help them drive customer acquisition, engagement, retention, and support through the Paytm Pi Marketing platform—our AI-powered customer engagement platform. In this role, you will be responsible for driving new business, growing existing accounts, and positioning our comprehensive suite of solutions across Enterprise CPaaS, AI Agents, and Omnichannel Customer Engagement. Key Responsibilities 1. Business Development & Revenue Portfolio Ownership: Own the acquisition and growth of a strategic portfolio of D2C, e-commerce, and retail brands. Target Achievement: Consistently deliver on annual revenue, gross margin, and account growth targets. Expansion: Proactively identify and execute cross-sell and upsell opportunities across the full product suite. Stakeholder Engagement: Build, nurture, and manage strong executive relationships with CXOs and decision-makers across Marketing, CRM, Digital, Customer Experience (CX), Support, Product, and E-commerce teams. 2. Sales & Account Growth End-to-End Sales Lifecycle: Lead the complete sales lifecycle—from initial solution mapping and commercial negotiation to final closure and account expansion. Strategic Planning: Develop and execute comprehensive account plans for key enterprise clients. Adoption & Performance: Drive long-term product adoption, platform usage, and account retention. Metrics & KPIs: Continuously track key business metrics, including revenue growth, adoption rates, and customer success KPIs. 3. Solutioning Understand complex customer challenges and architect tailored solutions across: Enterprise CPaaS: WhatsApp, SMS, Voice, Email, and RCS AI Agents Omnichannel Customer Engagement Conversational Commerce 4. Cross-Functional Collaboration Product & Engineering: Share critical customer feedback, adoption barriers, feature requests, and market

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: We are seeking a highly motivated Associate for Customer Experience within our CST Business. The ideal candidate ensures a seamless and positive experience for our customers booking through our platform. Responsibilities: 1) Customer Experience: - Ensure exceptional customer service across all channels (phone, email, chat, social media). - Handle escalated customer issues and complex inquiries. - Identify and address trends in customer complaints and feedback. - Proficiency in using CRM software and other customer service tools. Proactively identify opportunities to improve the customer experience. 2) Operational Excellence: Implement process improvements and best practices to enhance team productivity and customer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) to resolve customer issues and improve the platform. Stay up to date on industry trends and best practices in customer service. Qualifications: Collaborate with other departments to resolve customer issues and improve the platform. Strong expertise with GDS tool(Amadeus , Galileo) Understanding of ticketing , refunds , Cancellation , Reissue , PNR check Candidates preferred from flights / aviation industry Stay up to date on industry trends and best practices in customer service. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, no

Job Title: E-commerce Executive Location: Diggi Malpura Road, Jaipur, Rajasthan Department: E-commerce Operations Experience Required: 1 3 years (Marketplace handling experience preferred) Role Overview We are looking for a detail-oriented and proactive E-commerce Executive to manage daily operations on online marketplaces such as Myntra, Ajio, Amazon, and others. The candidate will be responsible for updating pricing/discounts, managing catalogue uploads, coordinating with marketplace teams, and maintaining reports in Excel. Key Responsibilities • Manage product listings, catalogue uploads, and content updates on marketplaces (Myntra, Ajio, Amazon, etc.) • Update discounts, pricing changes, promotional offers, and campaign setups as per business requirements. • Coordinate with marketplace category managers for day-to-day operations, campaign approvals, and escalations. • Track and reconcile orders, returns, payments, and commissions charged by marketplaces. • Prepare daily/weekly reports sales, inventory, returns, and performance analytics using Excel. • Ensure inventory accuracy and smooth order flow (from listing to dispatch). • Perform competition analysis and maintain pricing competitiveness. • Work closely with operations, dispatch, and finance teams for order fulfilment and reporting. Required Skills • Strong Excel skills (VLOOKUP, Pivot Table, basic formulas). • Understanding of online selling platforms and marketplace dashboards (Myntra Partner Portal, etc.). • Good communication and coordination skills. • Analytical mindset and attention to detail. • Ability to work independently and manage multiple marketplaces simultaneously. Qualification • Graduate in any field (Commerce / Management preferred). • Experience in e-commerce marketplace handling is a strong advantage. Why Work with Us • Fast-growing fashion brand with strong marketplace presence. • Exposure to Myntra, Ajio, and other top e-commerce platforms. • Opportunity to grow into Marketplace Ma

Job Title: E-commerce Executive Location: Noida Sector 10 Department: E-commerce Operations Experience Required: 1 3 years with Flipkart, Amazon aid campaign (Marketplace handling experience preferred) Role Overview We are looking for a detail-oriented and proactive E-commerce Executive to manage daily operations on online marketplaces such as Flipkart, Amazon, Meesho and others. The candidate will be responsible for updating pricing/discounts, managing catalogue uploads, coordinating with marketplace teams, and maintaining reports in Excel. Key Responsibilities • Manage product listings, catalogue uploads, and content updates on marketplaces (Flipkart, Amazon, Meesho, etc.) • Update discounts, pricing changes, promotional offers, and campaign setups as per business requirements. • Coordinate with marketplace category managers for day-to-day operations, campaign approvals, and escalations. • Track and reconcile orders, returns, payments, and commissions charged by marketplaces. • Prepare daily/weekly reports sales, inventory, returns, and performance analytics using Excel. • Ensure inventory accuracy and smooth order flow (from listing to dispatch). • Perform competition analysis and maintain pricing competitiveness. • Work closely with operations, dispatch, and finance teams for order fulfilment and reporting. Required Skills • Strong Excel skills (VLOOKUP, Pivot Table, basic formulas). • Understanding of online selling platforms and marketplace dashboards (Myntra Partner Portal, etc.). • Good communication and coordination skills. • Analytical mindset and attention to detail. • Ability to work independently and manage multiple marketplaces simultaneously. Qualification • Graduate in any field (Commerce / Management preferred). • Experience in e-commerce marketplace handling is a strong advantage. Why Work with Us • Fast-growing Party Product Manufacturing brand with strong marketplace presence. • Exposure to Flipkart, Amazon and other top e-commerce platform

Glance AI is an AI commerce platform shaping the next wave of e-commerce with inspiration-led shopping, less about searching for what you want and more about discovering who you could be. Operating in 140 countries, Glance AI transforms every screen into a stage for instant, personal, and joyful discovery, where inspiration becomes something you can explore, feel, and shop in the moment. Its proprietary models, seamlessly integrated with Google’s most advanced AI platforms, Gemini and Imagen on Vertex AI, deliver hyper-realistic, deeply personal shopping experiences across categories such as fashion, beauty, travel, accessories, home décor, pets, and more. Designed to seamlessly integrate into everyday consumer technology, Glance AI reimagines the future of e-commerce with inspiration-led discovery and shopping. With an open architecture built for effortless adoption across hardware and software ecosystems, Glance AI is creating a platform that can become a staple in everyday consumer technology. It partners with the world’s leading smartphone makers, connected TV manufacturers, telecom providers, and global brands — meeting people where they are: on mobile, smart TVs, and brand websites. Through Glance AI’s rich first-party data and unparalleled consumer access, it harnesses InMobi’s global scale, insights, and targeting capabilities to create high-impact, performance-driven shopping journeys for brands worldwide. Part of the InMobi Group, a global technology and advertising leader reaching over 2 billion devices and serving more than 30,000 enterprise brands worldwide, Glance AI is backed by Google, Jio Platforms, and Mithril Capital. Strategy & Operations Manager – Glance TV Experience: 5 to 7 years We are looking for a highly analytical and execution-oriented Strategy & Operations Lead to support the growth of Glance TV across markets. This role will work closely with Product, Engineering, Design, Content, Ads Monetization, Finance, and Analytics

Responsibility Partner with Product / Business / Tech owners and Design & Operation Leaders in understanding long-term capabilities / initiatives that need to be managed in-line with the Organizational strategic choices Review the business case and Own E2E (starting with solutioning till go-live) execution of one or more top level key strategic initiatives on need basis partnering with senior leadership team Besides managing and executing Strategic Programs, need to drive the Strategy Setting & Review exercises like OKR Finalisation, Quarterly/Monthly OKR Reviews Skills/Competencies required Education - B.Tech/B.E, MBA , PMP Certified Understanding of eCommerce industry and hands-on experience in driving complex strategic initiatives 7-10 Years of seasoned experience professional in project/ program management, preferable in supply chain, e-commerce business domains. Strong people skills: ability to influence people, negotiate and be unflustered in crucial conversations Strong affinity for data-based decision-making; adept at designing useful measurements Ability to thrive in an evolving/ambiguous environment and ability to deal with lack of clarity and vagueness Experience in partnering with Senior Leadership & driving Strategic Initiatives Good understanding of SDLC methodologies, in particular Agile methodologies and a know-how in adapting them

About the team Program Management is a sub-function under Strategy function and is responsible to drive large, complex, multi-phased, multi-year Strategic Initiatives that helps to deliver Product/Tech. and Business Operations Capabilities that are identified by Myntra Leadership as part of Quarterly OKR process. Strategic Program Management acts as an enabler by playing a critical role in initiation of programs(defining, structuring and building a deliverable based plan) & leading cross-functional teams to focus on outcomes that meet strategic objectives. Team receives broad guidance from top management and requires a high level of problem solving ability in an ambiguous environment with-in Myntra & Flipkart Group companies (Fk, CLeartrip, Health+, Externalization etc.) Responsibility Partner with Product / Business / Tech owners and Design & Operation Leaders in understanding long-term capabilities / initiatives that need to be managed in-line with the Organizational strategic choices Review the business case and Own E2E (starting with solutioning till go-live) execution of one or more top level key strategic initiatives on need basis partnering with senior leadership team Besides managing and executing Strategic Programs, need to drive the Strategy Setting & Review exercises like OKR Finalisation, Quarterly/Monthly OKR Reviews Skills/Competencies required Education - B.Tech/B.E, MBA , PMP Certified Understanding of eCommerce industry and hands-on experience in driving complex strategic initiatives 7-10 Years of seasoned experience professional in project/ program management, preferable in supply chain, e-commerce business domains. Strong people skills: ability to influence people, negotiate and be unflustered in crucial conversations Strong affinity for data-based decision-making; adept at designing useful measurements Ability to thrive in an evolving/ambiguous environment and ability to deal with lac

Responsibility Partner with Product / Business / Tech owners and Design & Operation Leaders in understanding long-term capabilities / initiatives that need to be managed in-line with the Organizational strategic choices Review the business case and Own E2E (starting with solutioning till go-live) execution of one or more top level key strategic initiatives on need basis partnering with senior leadership team Besides managing and executing Strategic Programs, need to drive the Strategy Setting & Review exercises like OKR Finalisation, Quarterly/Monthly OKR Reviews Skills/Competencies required Education - B.Tech/B.E, MBA , PMP Certified Understanding of eCommerce industry and hands-on experience in driving complex strategic initiatives 7-10 Years of seasoned experience professional in project/ program management, preferable in supply chain, e-commerce business domains. Strong people skills: ability to influence people, negotiate and be unflustered in crucial conversations Strong affinity for data-based decision-making; adept at designing useful measurements Ability to thrive in an evolving/ambiguous environment and ability to deal with lack of clarity and vagueness Experience in partnering with Senior Leadership & driving Strategic Initiatives Good understanding of SDLC methodologies, in particular Agile methodologies and a know-how in adapting them

Responsibility Partner with Product / Business / Tech owners and Design & Operation Leaders in understanding long-term capabilities / initiatives that need to be managed in-line with the Organizational strategic choices Review the business case and Own E2E (starting with solutioning till go-live) execution of one or more top level key strategic initiatives on need basis partnering with senior leadership team Besides managing and executing Strategic Programs, need to drive the Strategy Setting & Review exercises like OKR Finalisation, Quarterly/Monthly OKR Reviews Skills/Competencies required Education - B.Tech/B.E, MBA , PMP Certified Understanding of eCommerce industry and hands-on experience in driving complex strategic initiatives 7-10 Years of seasoned experience professional in project/ program management, preferable in supply chain, e-commerce business domains. Strong people skills: ability to influence people, negotiate and be unflustered in crucial conversations Strong affinity for data-based decision-making; adept at designing useful measurements Ability to thrive in an evolving/ambiguous environment and ability to deal with lack of clarity and vagueness Experience in partnering with Senior Leadership & driving Strategic Initiatives Good understanding of SDLC methodologies, in particular Agile methodologies and a know-how in adapting them

Responsibility Partner with Product / Business / Tech owners and Design & Operation Leaders in understanding long-term capabilities / initiatives that need to be managed in-line with the Organizational strategic choices Review the business case and Own E2E (starting with solutioning till go-live) execution of one or more top level key strategic initiatives on need basis partnering with senior leadership team Besides managing and executing Strategic Programs, need to drive the Strategy Setting & Review exercises like OKR Finalisation, Quarterly/Monthly OKR Reviews Skills/Competencies required Education - B.Tech/B.E, MBA , PMP Certified Understanding of eCommerce industry and hands-on experience in driving complex strategic initiatives 7-10 Years of seasoned experience professional in project/ program management, preferable in supply chain, e-commerce business domains. Strong people skills: ability to influence people, negotiate and be unflustered in crucial conversations Strong affinity for data-based decision-making; adept at designing useful measurements Ability to thrive in an evolving/ambiguous environment and ability to deal with lack of clarity and vagueness Experience in partnering with Senior Leadership & driving Strategic Initiatives Good understanding of SDLC methodologies, in particular Agile methodologies and a know-how in adapting them

Responsibility Partner with Product / Business / Tech owners and Design & Operation Leaders in understanding long-term capabilities / initiatives that need to be managed in-line with the Organizational strategic choices Review the business case and Own E2E (starting with solutioning till go-live) execution of one or more top level key strategic initiatives on need basis partnering with senior leadership team Besides managing and executing Strategic Programs, need to drive the Strategy Setting & Review exercises like OKR Finalisation, Quarterly/Monthly OKR Reviews Skills/Competencies required Education - B.Tech/B.E, MBA , PMP Certified Understanding of eCommerce industry and hands-on experience in driving complex strategic initiatives 7-10 Years of seasoned experience professional in project/ program management, preferable in supply chain, e-commerce business domains. Strong people skills: ability to influence people, negotiate and be unflustered in crucial conversations Strong affinity for data-based decision-making; adept at designing useful measurements Ability to thrive in an evolving/ambiguous environment and ability to deal with lack of clarity and vagueness Experience in partnering with Senior Leadership & driving Strategic Initiatives Good understanding of SDLC methodologies, in particular Agile methodologies and a know-how in adapting them

About the Team It’s no secret that Meesho is making massive leaps towards becoming the most used e-commerce app in India. Our Finance team has a key role to play in the company's success. Here’s your chance to be a part of the Meesho success story!😎 As Deputy Manager - Revenue Intelligence & Governance, you will be one among the 50+ professionals working in domains such as Financial Reporting, Finance Operations, Business Finance, Treasury Management and Taxation. The team consists of Chartered Accountants, Business experts and Engineers, who have previously worked for internationally renowned organizations. Our team believes in working hard and partying harder. We organize team trivia nights, board game marathons, and other fun events to foster our team spirit 💥. About the Role As Deputy Manager - Revenue Intelligence & Governance, you’ll be analyzing in-depth aspects of our revenue and collection lines and resolving issues by collaborating with business, product and finance stakeholders thereby avoiding financial leakage. You’ll be working with a team of finance and business rockstars who are obsessed with delivering best in class experience to all our stakeholders. You’ll also drive automation to improve workflow efficiencies leading to enhanced accuracy. What you will do Meesho has a robust control framework to ensure that the company’s revenue booked is correct, complete and comprehensive. Deputy Manager needs to critically and continually validate the framework to ensure its relevance and effectiveness. Lead the setting up of finance processes for new strategic revenue lines for the company by partnering with business POC and product stakeholders. Improve revenues and profitability through minimisation of leakages (carrying out RCA, collaborating with Product and Analysts and putting in required fixes through automation). Strengthen our revenue collection process and supervise remittance from external partners (

About the Team It’s no secret that Meesho is making massive leaps towards becoming the most used e-commerce app in India. Our Finance team has a key role to play in the company's success. Here’s your chance to be a part of the Meesho success story!😎 As Deputy Manager - Finance, you will be one among the 50+ professionals working in domains such as Financial Reporting, Finance Operations, Business Finance, Treasury Management and Taxation. The team consists of Chartered Accountants, Business experts and Engineers, who have previously worked for internationally renowned organizations. Our team believes in working hard and partying harder. We organize team trivia nights, board game marathons, and other fun events to foster our team spirit💥. About the role We are looking for an Deputy Manager Finance who can enable the scale-up of Supply Chain for Meesho’s overall Marketplace platform by providing value-added finance solutions. Meesho’s Supply Chain quantum is >$500m/annum and we are the biggest customer for all the large Supply chain solution companies in India. Meesho has also developed its captive supply chain solution which is unique and helps us transform our logistics offering to our sellers. In this role you will take ownership of the finance operations of this Business. You will work in a fast-paced environment, creating newsystems and processes. You will also ensure that we are balancing customer needs,competitive landscapes and strategic priorities constantly What you will do Cross Functional Insight & Collaboration - Translate complex analytics into actionable insights for Operations, Finance, Product & Audit stakeholders—e.g. cost leakage patterns, dispute frequency drivers, high risk lanes. Developing automated programs that help validate the invoices raised by our external Logistics Partners. Add significant value by critically analysing instances of billing errors that are not in sync with the rate cards and work closely with

About the Team It's no secret that Meesho is making massive leaps towards becoming the most used e-commerce app in India. Our commercials team has a key role to play in the company's success. Here's your chance to be a part of the Meesho success story! As Deputy Manager - Commercials, you will be one among the 50+ professionals working in domains such as procurement, negotiations, supplier relationship management, product/service sourcing and cost evaluation. The team consists of Chartered Accountants, Business experts and Engineers, who have previously worked for internationally renowned organizations. Our team believes in working hard and partying harder. We organize team trivia nights, board game marathons, and other fun events to foster our team spirit. About the Role We are seeking a highly skilled and experienced Deputy Manager, Commercials who will lead the procurement & commercials for IT, Marketing, HR, Admin, Legal verticals at Meesho. This role provides an unique opportunity to be an integral part of the ecosystem wherein, Meesho partners with a varied range of global companies. This role requires to manage the company's overall requirements pertaining to procurement of services and products consumed by the organization across various functions. Find the best value deal for the organization with a rationalized approach. What will you do Lead the categories assigned to you such as Marketing, IT while working across different range of projects to have all skills expertise. Perform cost analysis and benchmarking exercises to negotiate the cost and evaluate for decision making. Create and publish reports on a timely basis and update trackers for data management. Manage and negotiate contracts and terms with the suppliers and close agreements within a certain TAT. Manage commercial requirements across categories from IT. Marketing, HR, Admin, Legal etc. In-depth knowledge