Escalation Management Manager in Bengaluru

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a ServiceNow Platform Support Specialist, you will play a critical role in supporting the ServiceNow platform. Your primary responsibility will be managing and resolving L2 incidents and the technical development and delivery of run-the-business (RTB) enhancements and keep-the-lights-on (KTLO) items. This role requires a hands-on, customer-focused individual with strong problem-solving skills who can manage platform support, troubleshooting, and system administration in a fast-paced, collaborative environment. You will also have opportunities to expand your skillset in many different directions within the ServiceNow ecosystem. WHAT YOU'LL DO Incident Monitoring & User Support: Provide second tier support for ServiceNow Actively monitor incident queue for escalations from the L1 teamTroubleshoot and resolve L2 issues related to ServiceNow (CMDB, CSM, WSD, ITSM, HRSD, LSD, among others) and L2 issues regarding ServiceNow integrations (SAP, Workday, NICE InContact, among others) Escalate complex or unresolved issues and requests for enhancement to the appropriate L3 teams, ensuring prompt follow-up and, when possible, a resolution.Maintain strong communication with users, providing clear guidance, solutions, and updates on issue resolution or feature requests.Participate in L2 on-call rotation to respond to critical incidents raised from the primary L1 on-call team in off-hours Run the Busine

Payroll Specialist, United States Payroll A Career with Point72’s Finance Team The Finance team provides a broad range of timely, accurate, relevant, and objective financial information, advice, and services to its business partners, with commitment to the highest professional and ethical standards. Our team offers a dynamic and collaborative environment where our colleagues can learn at a fast pace and are rewarded with advanced opportunities both within Finance and across the firm. What you’ll do We are seeking a Payroll Specialist for the U.S. Payroll who will have direct ownership of hands-on payroll processing in addition to providing subject matter expertise and oversight. Specifically, you will: Own end-to-end U.S. payroll processing with minimal supervision, including data gathering, validation, review, and final sign-off Lead complex payroll activities such as multi-state tax calculations, W-2 testing and reconciliation, 401(k) processing, salary variance analysis, and retroactive adjustments Serve as the U.S. payroll subject matter expert, providing guidance on federal, state, and local tax matters and ensuring compliance and accuracy Independently prepare, review, and post payroll journal entries, including accruals, reversals, and adjustments Act as the primary point of contact for payroll escalations, employee inquiries, client questions, and external vendor coordination Partner with Human Resources (HR), Finance, Tax, and Benefits teams to resolve payroll issues, support audits, and manage cross-functional dependencies Review payroll outputs for quality and compliance, proactively identifying, investigating, and remediating discrepancies Drive payroll process improvements, automation, system enhancements, and transitions using tools such as Excel, Workday, and other reporting/automation solutions, while mentoring junior team members as needed What’s required? Bachelor’s degree or equivalent 4+ years of finance, accoun

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it’s what we show up for every day. Developer Community Manager Location: Bengaluru, India About the Role Smartsheet is looking for a Developer Community Manager to build, grow, and lead our developer community from the ground up. In this role, you will establish the foundation, help define the culture, and create the programs that turn individual developers into an engaged community. You will earn trust one conversation at a time, and scale engagement through content, consistency, and authentic connection. You will report directly to the Director of Community and partner closely with Product, Engineering, Marketing, and Customer Success to ensure the developer voice informs everything we build. Our Community is central to how customers succeed — and our developer ecosystem is a critical part of that mission. This is a rare opportunity to build something from the ground up and leave a lasting mark on how the next generation of Smartsheet builders connect, learn, and grow. You Will: Act as the community's primary voice: respond to questions and threads across platforms. Moderate channels to ensure a safe, inclusive environment; enforce guidelines and manage escalations professionally. Drive engagement by sparking conversations, surfacing resources, and keeping threads active. Host recurring office hours and AMAs with internal guests to build relationships and identify developer needs. Nurture emerging contributors and connect them to broader advocacy programs. Manage the content calendar; plan, create, and schedule engaging content with

Executive Escalatons Manager Description - Job Summary • This role is responsible for independently handling complex customer issues, resolving intricate technical problems related to hardware and software, and providing comprehensive responses about services, products, and technical matters. The role guides customers proactively and maintains customer relationships, while also coordinating work and leading complex requests. The role also contributes to process improvements, and mentors lower-level roles for optimal organizational performance. Responsibilities • Addresses complex customer issues independently, ensuring adherence to established protocols. • Resolves difficult and complex technical problems related to hardware and software through interactions with customers and proactive notification systems. • Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as warranty coverage through mission-critical support. • Guides customers proactively to mitigate or prevent the occurrence of problems, while also participating in initiatives aimed at enhancing processes or ensuring quality improvements. • Establishes and maintains trusted relationships within customer accounts across the spectrum of technical users. • Provides resolutions and feedback by performing root cause analysis of outages and trends to address issues promptly and effectively. • Coordinates departmental work, identifies improvement opportunities, and ensures effective business controls for streamlined processes. • Leads and assigns responsibilities for complex requests, contributing innovative concepts, and implementing changes for process im

Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Join Everpure™ as a key operational anchor driving the performance, integrity, and scalability of our HR technology ecosystem. In this business-critical position based out of our Bengaluru office, you will own the end-to-end administration of core HR applications—with an initial primary focus on mastering and optimizing TeamOhana alongside our ATS, LMS, and key internal platforms . You will partner directly with cross-functional leaders across HRIS, HR Operations, Talent Acquisition, Learning, and Finance to ensure seamless data accuracy, role-based security, and system reliability. By translating complex operational requirements into clean system governance, your work directly enables our global workforce to scale efficiently and securely. WHAT YOU'LL DO HR Application & Access Governance: Administer assigned HR software platforms (initially focused on TeamOhana), configuring user roles, permissions, reference data, and onboarding/offboarding workflows to guarantee 100% data integrity and compliance. Workforce Data Integrity & Auditing: Conduct routine data quality reconciliations, system health checks, and security audits across HR systems to eliminate data discrepancies and streamline upstream/downstream integrations. Cross-Functional System Support: Triage, diagnose, and resolve daily administration and data issues submitted by stakeholders, escalating technical anomalies to HR Tech process owners whil

Here’s a summary of the role: Every enterprise deal reaches the moment where someone in security says “prove it.” You’re the person who answers — quickly, accurately, and with the evidence to back it up. As an Analyst II on our Trust & Assurance team, you’ll own a live queue of security questionnaires, third-party due diligence assessments, RFP security sections and customer assurance requests. You’ll draft at speed using AI-assisted response tooling, then verify every answer against our approved answer library, current SOC 2 and ISO 27001 certifications and the underlying evidence before it leaves your hands. Accuracy is the whole game here: a wrong answer in a customer questionnaire is a commitment we didn’t mean to make. The best part is that you won’t just work the queue — you’ll shrink it. Every recurring question you turn into a published answer on our trust site is a ticket that never comes back. If you’ve spent two to four years in security GRC, compliance, IT audit or customer assurance, you’re precise under volume, and you like being measured on turnaround time and first-pass accuracy, you’ll do well here. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): Own a high-volume queue of security questionnaires, due diligence assessments, RFP security sections and assurance requests, delivering accurate responses within SLA. Use AI-assisted response tooling to draft at speed, then verify every answer against the approved answer library, current certifications and underlying evidence before it goes out. Triage and route incoming requests using established playbooks — resolving the routine independently and escalating anything novel, contractual or architecturally complex. Maintain and expand the answer library by adding approved answers, retiring stale ones and flagging inconsistencies, so the same question never has to be researched twice. Build out trust site and customer-facing content, and show commercial teams how to