Experienced Supply Chain Management Analyst in Bengaluru

We're hiring an AI Support Engineer to work directly with the founder and build the systems that power customer support at Bolna. This isn't a traditional support role — you'll use AI to make support scale, and you'll partner closely with the business team on the customer conversations that matter most. What you'll do - Work directly with the founder to design and continuously improve how customer support runs at Bolna - Pull and collate data from Intercom to spot patterns, recurring issues, and gaps in how customers are being helped - Build AI-powered workflows that triage, answer, and resolve customer support queries with less manual effort - Design the systems and processes behind a streamlined, scalable support flow — from triage to escalation to resolution - Step in directly on critical customer support situations alongside the business team when it matters - Turn recurring support themes into feedback for product and engineering What we're looking for - 1–3 years of experience in a support, ops, or technical customer-facing role — ideally somewhere that rewarded building your own tools and process, not just following a playbook - Hands-on comfort with AI tools/workflows (prompting, automations, agent builders) — you don't need to be an ML engineer, but you should be someone who reaches for AI to solve a workflow problem - Experience with Intercom or a similar support/helpdesk tool - Sharp, structured communicator — equally comfortable writing to customers and to the founder - Comfortable with ambiguity — this role is being built as you build it Nice to have - Experience setting up support automations, chatbots, or AI agents in a real product company - Familiarity with SQL or basic scripting to pull/analyze support data - Startup experience, especially in a 0-to-1 function

... Address: Dr. Vishnuvardhana Road Post, RNS Farms Rd, Channasandra, RR Nagar, Bengaluru, Karnataka 560098 Facility: R N SHETTY INSTITUTE OF TECHNOLOGY - FM Qualification: Not Specified Experience: 1 - 2 years Source: Sodexo India | Job Code: IJP568686

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569341

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569339

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569330

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569329

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569342

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569328

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569338

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569340

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569331

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569332

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569333

... Address: KIADB Jakkasandra Industrial Area Sy. No. 20/1. 20/2P. 20/3. 21/2P. 21/3P. 21/4P. 21/5P 21/6P. 26/1 26/2P 26/3P 26/4P 26/5P 26/6 & 27/P Jakkasandra Industrial Area Kasaba Hobli Malur Taluk Kolar District. Facility: TATA ELECTRONICS SYSTEM SOLUTION - FS Qualification: Not Specified Experience: 2 - 3 years Source: Sodexo India | Job Code: IJP569334

About the Team The Commerce Platform team at Meesho drives end-to-end growth, strategy, and operational excellence across key verticals: - User Growth: Scales the full lifecycle funnel—from acquisition and activation to retention—ensuring sustainable user growth and engagement across the platform. - Marketplace: Focuses on strengthening the seller ecosystem and improving selection quality to create a robust and reliable marketplace experience. - Category: Identifies high-potential segments, launches and scales new categories, and drives assortment expansion to meet evolving customer demand. - Mall: Builds a trusted branded destination for quality-conscious users, enhancing the platform’s premium and branded shopping experience. - Pricing: Ensures competitiveness and affordability, enabling the platform to deliver strong value for customers while maintaining marketplace health. - Content Commerce: Powers content-led discovery through creator ecosystems and inspiration-driven shopping journeys that drive engagement, trust, and conversion. Together, these verticals identify whitespace opportunities, launch and scale new initiatives, and continuously optimize the user lifecycle through data-backed decisions. Operating in a fast-paced, high-ownership environment, the team combines structured problem-solving with rapid execution to deliver meaningful impact. If you’re excited about building for Bharat, this role offers both strategic depth and hands-on impact. About the Role As an Associate Director – Programs, you will be a senior leader responsible for one or more strategic charters that drive key business and customer outcomes. You will own end-to-end problem-solving for critical workstreams, navigating complex challenges and ensuring strong execution and operational excellence across the organization. This is a hybrid individual contributor and people-manager role. You will directly lead high-priority initiatives while managing and developing a team of Senior Man