Office Operations Associate in Pune

Who We Are Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets. Its open platform integrates with nearly 650 software, data and consulting partners to power end-to-end investment operations across firms of all sizes and complexity. Addepar supports clients worldwide with offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, Singapore and São Paulo. The Role The ADM Support team handles all client inquiries related to Addepar's Alternatives Data Management (ADM) solution post-implementation. ADM Support Analysts play a critical role in supporting some of the world's most sophisticated investors, answering questions and resolving issues related to their alternative investment data on the Addepar platform. They ensure clients get the most value out of each interaction by providing accurate, timely guidance across the full scope of ADM functionality. Our ideal candidate is tenacious about tackling problems, can skillfully coordinate with internal teams, and enjoys working directly with clients in the alternative investments space. Applicants must have legal authorization to work in the country where this role is based on the first day of employment. Visa sponsorship is not available for this position. What You’ll Do Identify, respond to, and resolve issues and questions raised by ADM clients, providing timely and accurate support. Work in complex alternative investment data sets to identify and resolve data and calculation discrepancies. Evaluate the criticality of client issues and collaborate with other internal ADM teams (Collections, Operations) to drive resolution. Conduct root-cause an

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Technical Program Manager 1. Overview This role provides Tier 1 and Tier 2 support for Jira Cloud users across Mastercard programs, ensuring seamless onboarding, issue resolution, and vendor coordination. You will work closely with engineering, product, and vendor teams to maintain operational excellence and drive adoption of Jira Cloud and integrated tools like Aha! and X-ray. 2. Role • Serve as the primary contact for Jira Cloud support , handling Remedy tickets, onboarding queries, and user escalations. • Facilitate onboarding of programs to Jira Cloud, including license validation, test case migration, and user provisioning. • Conduct demos and office hours to guide users through Jira workflows and integrations. • Partner with engineering teams to troubleshoot configuration issues, permission models, and data sync errors between Jira and Rally/Aha • Support CRQ planning and execution for Jira schema updates, field validations, and migration logic enhancements. • Coordinate with vendors to resolve plugin issues, validate architecture diagrams, and ensure compliance with Mastercard’s security standards. • Monitor and clean up orphaned work items, duplicate epics, and initiatives across programs using Domo reports and Confluence documentation. • Maintain Confluence pages for s

Suitable for admin related work Address: & 34 Bhageerath 402-Bhageerath SB Road Near Pavillion Mall Pune& 34 Facility: Persistent Systems - Bhageerath IFM Pune Qualification: 12th Experience: 2 - 4 years Source: Sodexo India | Job Code: IJP575475

Suitable for admin and office related work Address: & 34 Ramanujan Blue Ridge Phase 1 Rajiv Gandhi Infotech Park Hinjawadi Pune& 34 Facility: Persistent Systems - Ramanujan IFM Pune Qualification: 12th Experience: 2 - 4 years Source: Sodexo India | Job Code: IJP575481

Suitable for admin and office related work Address: & 34 Ramanujan Blue Ridge Phase 1 Rajiv Gandhi Infotech Park Hinjawadi Pune& 34 Facility: Persistent Systems - Ramanujan IFM Pune Qualification: 12th Experience: 2 - 4 years Source: Sodexo India | Job Code: IJP575482

Suitable for admin and office related work Address: & 34 Vedas Complex Rajiv Gandhi IT Park Phase-I Hinjawadi Pune& 34 Facility: Persistent Systems-Vedas Complex IFM PN Qualification: 12th Experience: 2 - 4 years Source: Sodexo India | Job Code: IJP575477

Suitable for admin and office related work Address: & 34 Ramanujan Blue Ridge Phase 1 Rajiv Gandhi Infotech Park Hinjawadi Pune& 34 Facility: Persistent Systems - Ramanujan IFM Pune Qualification: 12th Experience: 2 - 4 years Source: Sodexo India | Job Code: IJP575480

Suitable for admin related work Address: & 34 Bhageerath 402-Bhageerath SB Road Near Pavillion Mall Pune& 34 Facility: Persistent Systems - Bhageerath IFM Pune Qualification: 12th Experience: 2 - 4 years Source: Sodexo India | Job Code: IJP575474

Suitable candidate for admin related work Address: & 34 Aryabhatta-Pingala Kashibai Khilare Road Opposite Sharda Center Erandawne Pune& 34 Facility: Persistent System-Aryabhhat Pingla IFM P Qualification: 12th Experience: 2 - 4 years Source: Sodexo India | Job Code: IJP574954

Well groomed and atleast 12th pass out and suitable for admin related work Address: & 34 Aryabhatta-Pingala Kashibai Khilare Road Opposite Sharda Center Erandawne Pune& 34 Facility: Persistent System-Aryabhhat Pingla IFM P Qualification: 12th Experience: 3 - 5 years Source: Sodexo India | Job Code: IJP574948

Suitable candidate for admin related work Address: & 34 Aryabhatta-Pingala Kashibai Khilare Road Opposite Sharda Center Erandawne Pune& 34 Facility: Persistent System-Aryabhhat Pingla IFM P Qualification: 12th Experience: 2 - 4 years Source: Sodexo India | Job Code: IJP574956

Suitable female candidate with sould knowledge and personality Address: & 34 Bhageerath 402-Bhageerath SB Road Near Pavillion Mall Pune& 34 Facility: Persistent Systems - Bhageerath IFM Pune Qualification: Graduate Experience: 3 - 5 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP574925

Suitable female candidate with should knowledge and personality Address: & 34 Vedas Complex Rajiv Gandhi IT Park Phase-I Hinjawadi Pune& 34 Facility: Persistent Systems-Vedas Complex IFM PN Qualification: Graduate Experience: 3 - 5 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP574926

Suitable candidate for admin related work Address: & 34 Aryabhatta-Pingala Kashibai Khilare Road Opposite Sharda Center Erandawne Pune& 34 Facility: Persistent System-Aryabhhat Pingla IFM P Qualification: 12th Experience: 2 - 4 years Source: Sodexo India | Job Code: IJP574953

Suitable candidate for admin related work Address: & 34 Aryabhatta-Pingala Kashibai Khilare Road Opposite Sharda Center Erandawne Pune& 34 Facility: Persistent System-Aryabhhat Pingla IFM P Qualification: 12th Experience: 2 - 4 years Source: Sodexo India | Job Code: IJP574957