Product Support Engineer in India

Job Description: Fintech Learning Consultant Company: Paytm Location: India (Open to Pan-India Travel) Experience Required: 5 to 15+ Years Employment Type: Full-Time / Contractual / Part-time About Paytm Paytm is India's leading digital ecosystem for consumers and merchants. We are redefining how people access financial services and how businesses grow through technology. As we expand our fintech footprint, we are investing in cutting-edge education, training, and innovation to upskill the future workforce. Role Overview We are seeking a seasoned Learning Consultant - Fintech to join our team in a full-time capacity. This role is ideal for a fintech domain expert who combines deep subject matter expertise with strong communication and content design skills. The individual will play a pivotal role in bridging industry practice with structured learning, working at the intersection of fintech innovation, academic collaboration, and capability development. Key Responsibilities Training & Enablement: Design and deliver high-impact training sessions for external partners and student cohorts at universities and colleges, enabling a strong understanding of fintech platforms, products, and emerging technologies. Research & Trend Analysis: Continuously track global fintech trends, regulatory developments, and technological advancements; translate these insights into relevant, future-focused learning interventions. Product & Business Support: Collaborate with product and business teams by providing domain expertise across the fintech lifecycle—including ideation, design validation, testing, and go-to-market readiness. Content Development: Develop structured, outcome-driven learning content including curriculum frameworks, case studies, playbooks, and technical guides tailored to diverse learner segments. Required Skills & Tools Must-Have: Strong verbal and written communication with the ability to translate complex concepts into understandable learning modules. Good to Ha

Showing customers how to use the product through product demonstrations Customer support executives need to be able to communicate well and have strong customer relationship skills

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge Due to the rapid growth and demand for the OneTrust platform, we are hiring a Senior-level UX Designer to join the team. This person will play a key role in improving the usability, design and overall digital experience for a OneTrust Product Offering and support deliverables for other OneTrust modules. This person will also serve as a guide and mentor to junior designers on the team. Your Mission Design: Create deliverables for the entire design process, including information architecture, interface design, interaction design, and low and high-fidelity prototypes UX Metrics: Identify, collect, and analyze data to inform user experience decisions, including web metrics, customer support data, and other sources Standards: Identify, define and promote UX best practices, including templates Promotion: Serve as a UX advocate within the organization You Are You are a strong collaborator and able to effectively communicate with other team members across the organization. You are a self-learner; you enjoy researching and applying relevant UX trends. You are someone who thrives wit

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM: The Financial Reporting & Control (FRC) team is responsible for the day to day bookkeeping and financial reporting of Tide’s India entities. The team ensures the accuracy, integrity and timeliness of the India entities’ financial results, working closely with FP&A, Treasury, Risk and the wider business to support Tide’s continued growth. ABOUT THE ROLE: As the Group Financial Controller within the FRC team, you will lead a team of Financial Controllers responsible for the financial results of Tide’s India’s entities. You will play a central role in partnering with business and product teams to support the development of new products and the design of robust back-end accounting processes, while driving fo

About Pratham International Pratham International is a US 501(c)(3) established to support learning innovations for children and youth in contexts across the globe. We enable the adaptation and spread of proven and scalable education solutions pioneered in India by Pratham Education Foundation to contexts across the global south through programming and technical assistance tailored to local realities. Today, Pratham innovations reach millions of children annually through partnerships across ~30 countries. Through the Pratham Shah PraDigi Innovation Centre (PraDigi), Pratham International also seeks to create technology innovations for low-resource communities, and support models aimed at learning for school, work, and life for children and youth. We work on several cutting-edge projects in the domain of Generative AI, Automatic Speech Recognition, and Natural Language Processing. The team’s innovative technology products include the PadhAI: Reading Assessment App, which uses advanced speech recognition to evaluate children’s reading fluency in 8 Indian languages and 6 global languages; Anytime Testing Model (ATM), an AI-enabled question generation and grading system that allows learners to be assessed on any topic, anytime; and a suite of AI-powered chatbots designed for diverse learning contexts: from early childhood care, to youth employment readiness, and OCR-based analysis tools that digitize and assess student work at scale. At Pratham International, we build for the long term. Whether it’s ensuring products are truly accessible across rural India and the global south through languages, building datasets to ensure context and accuracy for products, or gathering feedback from the field. Backed by partners like Google.org, Anthropic, and the Gates Foundation, we are committed to building digital public goods that ensure every child is in school and learning well. Role Overview We are seeking a Product Manager to join our Digital team to sit at

Resolving customer complaints within the agreed service level agreements Acting as a liaison between customers and companies Having proper knowledge of the product and showing its benefits to the customer

Customer support executives need to be able to communicate well and have strong customer relationship skills to lead and manage a team of agents, communicate customer needs to stakeholders, and understand exactly how customers use your product or service

Here’s a summary of the role: If you enjoy solving customer problems, getting hands-on with web applications, and digging into issues rather than simply passing them on, this could be a great fit. As a Technical Support Specialist, you’ll support customers using a large SaaS platform, troubleshoot web-based application issues, communicate clearly over phone and email, identify and reproduce bugs, and work with escalation teams when deeper investigation is needed. Here’s a breakdown of what you’ll do: Provide responsive technical support to external customers and internal stakeholders through phone and email, helping them use the SaaS platform effectively. Troubleshoot web-based application issues by understanding the customer’s problem, checking relevant settings and history, testing possible solutions, and identifying whether an issue is reproducible. Investigate application errors and determine when an issue should be treated as a product bug and escalated to the appropriate Tier 2 or product team. Build strong customer relationships by explaining technical concepts clearly to non-technical users and keeping customers informed throughout the resolution process. Use product documentation, previous support cases, and available knowledge resources to investigate issues and continuously expand your product and technical knowledge. Work collaboratively with Tier 2, escalation, Customer Success, and other teams to resolve complex issues and provide a smooth customer experience. These are the essentials you’ll need to get an interview: 5+ years of relevant technical/customer support experience in a SaaS or product environment is strongly valued. Hands-on experience supporting web-based applications and troubleshooting issues for customers. Strong troubleshooting and problem-solving ability, including the ability to investigate, reproduce, test, and isolate application issues before escalating. Excellent written and verbal English communication skills, with confidence sup

Product Management Intern- Paytm Gold About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: - Paytm Gold is a prominent digital gold vertical within the Paytm ecosystem, integrated seamlessly into both consumer and business applications. ⁠ - This platform empowers users to initiate and cultivate a gold savings habit with investments starting from as low as ₹9.⁠ - The Paytm Gold team comprises seasoned professionals with extensive experience in developing and scaling successful gold-based consumer products. Key Responsibilities: - Contribute to product development and strategy for the Gold Team. - Assist in market research and competitive analysis. - Support cross-functional teams in product-related initiatives. Qualifications: - Strong analytical and problem-solving skills. - Excellent communication and collaboration abilities. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals4. Respect, that is earned, not demanded from your peers and manager

customer support executive is a professional who acts as the first point of contact between a company and its customers. They are responsible for ensuring that customers are satisfied and that issues are resolved efficiently. Some of the responsibilities of a customer support executive include: Customer support: Addressing customer inquiries, complaints, and feedback Customer satisfaction: Conducting surveys to understand what areas of the company can be improved Customer relationships: Building and maintaining positive relationships with customers Product knowledge: Demonstrating how to use the product and training other representatives Conflict resolution: Handling customer concerns and complaints in a timely manner Team management: Hiring, directing, and monitoring a team of customer service representatives Some skills that are important for a customer support executive include: communication, empathy, adaptability, efficiency, relationship building, problem-solving, and digital literacy. Customer Support Executive plays a pivotal role in managing customer satisfaction and ensuring that issues are promptly and efficiently resolved. Positioned within the Customer Support and Service team, a Customer Support Executive serves as the frontline of communication between customers and the company.

customer support executive is a professional who acts as the first point of contact between a company and its customers. They are responsible for ensuring that customers are satisfied and that issues are resolved efficiently. Some of the responsibilities of a customer support executive include: Customer support: Addressing customer inquiries, complaints, and feedback Customer satisfaction: Conducting surveys to understand what areas of the company can be improved Customer relationships: Building and maintaining positive relationships with customers Product knowledge: Demonstrating how to use the product and training other representatives Conflict resolution: Handling customer concerns and complaints in a timely manner Team management: Hiring, directing, and monitoring a team of customer service representatives Some skills that are important for a customer support executive include: communication, empathy, adaptability, efficiency, relationship building, problem-solving, and digital literacy.

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members across UK and India Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM As part of our Member Engagement Marketing (MEM) department, the Inside Sales team builds strong relationships with existing members and introduces them to new Tide products that can fuel their success. We work closely with Product, Marketing and Support to stay ahead of new launches and ensure our members get the best solutions at the right time. ABOUT THE ROLE As a Product Sales Executive (Banking & Payments) you’ll be at the frontline of Tide’s growth. You’ll engage directly with our members, understand their business needs, and recommend tailored fintech solutions that help them thrive. 👉 You don’t need to find your own leads. Tide provides you with pre-qualified member data, carefully selected usi

About Bolna Bolna is a YC-backed voice AI orchestration platform built for the Indian market—powering multilingual, vernacular voice agents across Hindi, Hinglish, Tamil, and 10+ languages at sub-500ms latency across collections, recruitment, sales, and e-commerce use cases. We are an orchestration layer, not a model company: our moat is outcome-labelled vernacular data, rigorous evaluation infrastructure, and a growing taxonomy of how Indian enterprise voice AI fails in production. Why This Role Exists Product decisions at Bolna increasingly hinge on rigorous, code-mixed-aware data analysis—and not just one kind. On one side, there is model and evaluation rigor: LLM benchmarking for post-call intelligence, ASR/WER evaluation, inter-rater reliability on human-labelled calls, and routing and latency economics. On the other, there is product and growth insight: understanding where self-serve users drop off in their journey, what patterns emerge across lakhs of monthly calls, and which use cases and configurations are actually working. Both currently sit with the Head of Product alongside strategy and roadmap ownership. We need a dedicated analyst to own the execution and recurring cadence across both-freeing product leadership to act on findings rather than produce them. What You’ll Do Model and Evaluation Analysis LLM and model benchmarking: Run structured comparisons across model providers such as Sarvam, DeepSeek, Gemini, and Claude variants for tasks including post-call extraction and LLM-as-judge scoring. Evaluate cost, accuracy, fill rate, and TTR, with particular attention to Hinglish and code-mixed content. Evaluation infrastructure: Build and maintain LLM-as-judge pipelines using tools such as DeepEval, design and track evaluation metrics, and run inter-rater reliability analysis such as Krippendorff’s alpha across human call reviewers. Golden dataset creation: Support the construction of golden datasets for ASR and transcript labelling, including flagging co

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Team: The Content organization is responsible for identifying, creating, licensing and integrating best-in-class unstructured and structured data that is both self-sourced and from third party content providers. The Content teams report to the Chief Content Officer and have strategy, product management, content operations and support responsibilities for each Content vertical. We have been experiencing a rapid growth cycle across all content sets, including Transactions and Funding Rounds. We value and uphold transparency, trust and accountability in our relationships within the team and with external and internal stakeholders. Responsibilities: Functional ownership of components of the Transactions content pipeline (e.g. M&A deals, Rounds of Funding) overseeing key aspects of content generation and integration: initial business requirement

Who We Are Insurity empowers insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical insurance software. Just as importantly, we empower our people—providing the tools, support, and opportunities they need to grow and succeed. We don’t just make bold promises—we deliver results. As the largest cloud-based software provider for the Property & Casualty market, Insurity is trusted by 22 of the top 25 P&C carriers and 7 of the top 10 wholesale brokers in the MGA space. Behind that trust is a team that delivers exceptional value and deep industry expertise. While our technology sets us apart, it’s our people who truly make the difference. At Insurity, you’ll collaborate with some of the most creative and knowledgeable minds in insurance tech—in a culture that fosters innovation, teamwork, and continuous learning. Our award-winning onboarding experience welcomes and supports you from the moment you accept our offer. Ready to grow your career with an industry leader? Apply today—we’re excited to welcome you. #UatInsurity What’s In It For U Work Where You Thrive: Find a hybrid work environment that allows you to enjoy great work life balance, stay connected and collaborative Generous Time Off : Our leadership believes in taking the time you need when you need it. Day One Health Benefits + Employer-Matched Retirement Savings : You might think these are table stakes, but we know these matter to you. More Than Just Core Values : Our values are fundamental in how we attract, train, and retain top talent. Award-Winning Onboarding Program : We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year. Real Career Growth Opportunities