Program Management in Uttar Pradesh

About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology About Team Paytm's Unified Payments Interface (UPI) offering that enables users to make instant bank-to-bank payments directly from their linked bank accounts. About the Role We are looking for an AI Product Manager to lead the development of Agentic AI solutions for Paytm's UPI ecosystem. The role focuses on building intelligent, autonomous AI agents that enhance payment experiences, automate customer support, detect fraud, provide personalized financial insights, and optimize payment success rates. Key Responsibilities -Define product strategy and roadmap for AI-powered UPI experiences. -Build autonomous AI agents for payments, dispute resolution, customer assistance, and transaction recommendations. -Collaborate with Engineering, Data Science, Design, and Risk teams to deliver AI-first products. -Leverage LLMs, AI agents, and workflow automation to improve user engagement and operational efficiency. -Drive experimentation using analytics, customer insights, and A/B testing. -Ensure compliance with NPCI guidelines, privacy, and responsible AI practices. Superpowers/ Skills that will help you succeed in this role: · -3–8 years of Product Management experience in FinTech, Payments, or AI products. -Understanding of UPI, digital payments, and banking ecosystems. -Experience with Generative AI, LLMs, Agentic AI frameworks, and AI product development. -Strong analytical skills with SQL and product analytics tools. -Excellent stakeholder management and execution capabilities. Why join us: A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average r

Title: Product Management Intern About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: Our Key Offerings are divided into 5 broad categories as follows: • Entertainment • Digital Platforms • CVM Solutions • Enterprise Services • Financial Platforms About the Role: We are looking for enthusiastic Product Interns to join our Product & Integrations team and support the execution of key SuperApp and digital experience initiatives. The role will provide hands-on exposure to product planning, documentation, user journey analysis, competitor research, and coordination with design and engineering teams. Key Responsibilities: *Assist in preparing product requirement documents (PRDs), user stories, and flowcharts *Conduct competitor and market research *Support in sprint planning and QA coordination *Help document platform behavior and test cases *Coordinate with cross-functional teams to track execution *Assist in maintaining dashboards, trackers, and reporting Preferred Skills: *Strong written and verbal communication *Understanding of digital/mobile product lifecycle *Basic familiarity with tools like Jira, Confluence, Excel/Sheets, or Figma is a plus *Curiosity to learn and contribute in a fast-paced environment Why join us? - A collaborative output driven program that brings cohesiveness across businesses through technology - Improve the average revenue per use by increasing the cross-sell opportunities - A solid 360 feedback from your peer teams on your support of their goals - Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ re

About Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role- As a Product Manager (Devices), you will own and lead the device charter across Soundbox, EDC, and emerging AI-enabled devices. You will set the strategy, define the roadmap, and work closely with CXOs to drive merchant experience, operational efficiency, and business impact. Key Responsibilities- - Define and own the device roadmap & vision aligned to Paytm’s growth strategy. - Lead end-to-end device lifecycle management: activation → monitoring → predictive health → refurb/replacement → end-of-life. - Drive AI-powered device innovation (merchant-facing AI device, multilingual bot integration). -Influence leadership and cross-functional priorities with data-backed recommendations. - Mentor PMs/Associate PMs and build a strong device product culture. - Track industry benchmarks and competitive landscape to position Paytm devices ahead of peers. What You’ll Contribute To - Large-scale AI adoption strategy. - Cross-device predictive health models to reduce downtime and false positives. - Proactive merchant engagement through Device and CLM. - Sustainability & cost efficiency through smart refurb and replacement policies. Skills & Qualifications- - Product experience, with at least 2 years owning device/IoT/fintech hardware products. - Strong leadership & roadmap ownership skills, with CXO-level exposure. - Experience in driving cross-functional programs (engineering, business, operations). - Strategic thinker with execution excellence. Ability to influence stakeholders and mentor junior PMs. Why join us? A collaborative output driven program that brings cohesiveness across busin

We’re hiring at Paytm Payments Services Limited(PPSL) About the Role- As a Product Manager (Devices), you will own and lead the device charter across Soundbox, EDC, and emerging AI-enabled devices. You will set the strategy, define the roadmap, and work closely with CXOs to drive merchant experience, operational efficiency, and business impact. Key Responsibilities- - Define and own the device roadmap & vision aligned to Paytm’s growth strategy. - Lead end-to-end device lifecycle management: activation → monitoring → predictive health → refurb/replacement → end-of-life. - Drive AI-powered device innovation (merchant-facing AI device, multilingual bot integration). -Influence leadership and cross-functional priorities with data-backed recommendations. - Mentor PMs/Associate PMs and build a strong device product culture. - Track industry benchmarks and competitive landscape to position Paytm devices ahead of peers. What You’ll Contribute To - Large-scale AI adoption strategy. - Cross-device predictive health models to reduce downtime and false positives. - Proactive merchant engagement through Device and CLM. - Sustainability & cost efficiency through smart refurb and replacement policies. Skills & Qualifications- - Product experience, with at least 2 years owning device/IoT/fintech hardware products. - Strong leadership & roadmap ownership skills, with CXO-level exposure. - Experience in driving cross-functional programs (engineering, business, operations). - Strategic thinker with execution excellence. Ability to influence stakeholders and mentor junior PMs. Why join us? A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in cre

About the Role We are seeking an experienced Privacy Lead to establish, manage, and continuously enhance the organization's Privacy Program across business functions, products, technology platforms, and third-party ecosystems. The ideal candidate will possess deep expertise in privacy regulations including India's Digital Personal Data Protection Act (DPDP Act), GDPR, and privacy governance frameworks. The individual will partner closely with Legal, Compliance, Information Security, Product, Engineering, Risk, HR, and Business teams to ensure privacy-by-design principles are embedded into organizational processes and technology solutions. The Privacy Lead will serve as the subject matter expert for privacy governance, regulatory compliance, privacy risk management, data subject rights management, privacy impact assessments, and data protection controls. Key Responsibilities Privacy Governance & Strategy -Develop and execute the enterprise-wide Privacy Program and Privacy Governance Framework. -Define privacy policies, standards, procedures, and controls aligned with regulatory requirements. -Establish Privacy-by-Design and Privacy-by-Default principles across products and services. -Build privacy risk management and privacy control monitoring mechanisms. -Advise executive leadership on emerging privacy risks and regulatory developments. -Act as the organization's privacy subject matter expert for audits, inspections, and regulatory reviews. Regulatory Compliance Lead compliance initiatives for: -Digital Personal Data Protection Act (DPDP Act), India -GDPR (General Data Protection Regulation) -ISO 27701 Privacy Information Management System -RBI data governance and customer data protection requirements -Applicable privacy and data protection obligations relevant to the Banking, FinTech, Payments, and Technology sectors Responsibilities include: -Regulatory gap assessments -Compliance monitoring -Privacy control implementation -Privacy risk assessmen

About the role We are seeking an experienced and detail-oriented Information Security and Cloud Security Auditor to join our team. The ideal candidate will have 3-7 years of expertise in data security and privacy control implementation, internal auditing, third-party risk management, cybersecurity governance, and cloud security (banking sector preferred). This role will be responsible for conducting comprehensive IT and cloud security audits, ensuring compliance with regulatory requirements, and enhancing our information security policies and procedures. Key Responsibilities -Conduct IT and cloud security audits across various domains, including IT General Controls (ITGC), Information Security Controls, Cloud Security, Network Security, Vulnerability Management, and Vendor Risk Assessments. -Assess compliance with relevant laws, regulations, industry standards, and organizational policies across both on-premises and cloud environments. -Develop and enhance information security and cloud security policies and procedures in alignment with industry best practices. -Maintain thorough documentation of audit findings, risk assessments, security measures, working papers, audit program checklists, and evidence for internal and external reporting. -Validate ITGC, cloud security, and application-specific controls and manage audit documentation, risk assessments, evidence gathering, and control testing. -Follow up on audit findings and ensure timely closure of non-compliance and security issues identified during audits. -Manage and oversee third-party risk assessments and audits, ensuring robust security controls are implemented across traditional and cloud-based service providers. -Lead and participate in the development, migration, and implementation of security controls and policies for network and cloud security solutions. -Conduct risk-based security assessments of internal, vendor, and third-party hosted environments, covering both traditional IT infrastructure and cloud

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: CST Team comprises service associates who help customers get onboarded on Paytm and help them have a good experience of Paytm services. About the role: Candidate has to handle concerns and complaints raised by the customers/merchants on a day-to-day basis and make sure the daily tasks are being closed within the defined TAT with a good customer experience. Expectations/ Requirements: ● Resolving day-to-day queries of the customers/merchants via call/chat. ● Oversee day-to-day management of campaigns and ensure brand consistency ● Ensure brand consistency in copy through tone, voice, and terminology ● Developing and implementing a timeline to achieve targets. Superpowers/ Skills that will help you succeed in this role: ● High level of drive, initiative, and self-motivation ● 1+ years’ experience in customer support ● Exceptional multi-tasking skills ● Strong problem-solving skills Educational Qualification: Any Graduate. Why join us 1. A collaborative output-driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing

About Us: Paytm is India's leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them into the mainstream economy with the help of technology. Job Responsibilities:  Become an expert in Paytm  Own end-to-end key business metrics like  Be the voice of Paytm  Build a strong pipeline of media briefs and respond with customized pitches and proposals aligned with the client’s business and marketing objectives  Work closely with the campaign delivery and optimization team to monitor and deliver expected results to the advertiser  Lead initiatives which require significant cross team collaboration to build innovative  Provide constant feedback to the product team to improve Desired Qualifications:  7+ years of experience in preferred)  Proven experience in managing programs / categories / business verticals  Strong stakeholder management experience; ability to work cross-functionally and with a wide range of employees with different skill sets  Ability to deep-dive into a problem; very strong analytical and presentation skills required  High bias for action required  Ability to thrive and perform in an ambiguous setting; sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule Why join us ● A collaborative output driven program that brings cohesiveness across businesses through technology ● Improve the average revenue per use by increasing the cross-sell opportunities ● A solid 360 feedback from your peer teams on your support of their goals ● Respect, that is earned, not demanded from your peers and manager

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role We are looking for a product marketing professional to drive positioning, adoption, and growth of Paytm’s EDC offerings across merchant segments. Key Responsibilities * Define product positioning, messaging, and go-to-market strategy for EDC products. * Work closely with product teams to translate features into clear merchant value propositions. * Drive launches, campaigns, and adoption strategies for new features and products. * Partner with sales and distribution teams to enable effective product storytelling * Use data and customer insights to refine messaging and improve conversion funnels. * Conduct market research and competitive analysis to identify differentiation opportunities. Ideal Candidate Profile * 4–5 years of experience in product marketing (fintech / SaaS / payments preferred). * Strong ability to simplify complex products into clear, compelling narratives. * Experience working with cross-functional teams (product, sales, analytics) * Data-driven mindset with strong execution capability * Strong communication and stakeholder management skills. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedback from your peer teams on your support of their goals respect, that is earned, not demanded from your peers and manager. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to de

About Us: Paytm is India’s leading mobile payments and financial services distribution company and a pioneer of the mobile QR payments revolution. Paytm builds technologies that empower small businesses with payments and commerce solutions. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the team: Paytm Loyalty & Rewards is a B2B engagement and retention platform that enables enterprises to acquire, engage, and retain customers, partners, and employees through data-driven loyalty programs. The team builds and manages end-to-end solutions including loyalty infrastructure (points, cashback, tiers, gamification), a large rewards marketplace (vouchers, travel, merchandise, experiences), and campaign engines (cashback offers, referrals, scratch cards). It also powers incentive programs for sales teams, dealers, and employees, with seamless digital fulfilment via Paytm Wallet, UPI, and vouchers. Serving brands across FMCG, banking, fintech, telecom, and e-commerce, the team helps drive customer lifetime value, repeat engagement, and measurable business outcomes through scalable, tech-led loyalty solutions. About the Role: We are seeking results-driven and relationship-oriented candidates to drive strategic partnerships in the loyalty and rewards ecosystem. The role involves identifying, negotiating, and onboarding brands, merchants, and corporate partners to expand our loyalty program offerings, enhance member engagement, and drive incremental revenue. Key Responsibilities: Partnership & Acquisition Identify and target potential partners across industries (FMCG, retail, travel, e-commerce, BFSI, hospitality, etc.) for loyalty tie-ups. Pitch the value proposition of our loyalty solutions and negotiate win–win partnership agreements. Build multi-sector partner portfolios to enhance member redemption and earning opportunities. Account Management & Relationship Building Manage key partner accounts to e

Role Summary We are seeking an experienced SOC / Security Operations Lead to oversee and strengthen the organization's Security Operations Center (SOC), threat detection, incident response, vulnerability management, data protection, and security monitoring capabilities. The ideal candidate will possess extensive experience in managing enterprise security operations, SIEM/SOAR platforms, threat hunting, incident response, DLP, endpoint security, and vulnerability management programs. The role requires leadership of a multi-functional security operations team responsible for protecting critical business systems, customer data, and digital assets while ensuring compliance with RBI regulations and industry security standards. Key Responsibilities Security Operations Center (SOC) Management -Lead and manage 24x7 Security Operations Center (SOC) functions. -Establish and enhance SOC processes, playbooks, escalation procedures, and operational metrics. -Ensure timely detection, triage, investigation, containment, and remediation of security incidents. -Develop SOC maturity roadmaps aligned with industry best practices and regulatory expectations. -Monitor security KPIs, SLAs, MTTR, MTTD, and incident response effectiveness. SIEM, XSIAM & Threat Detection -Lead implementation, administration, and optimization of: -Palo Alto Cortex XSIAM -SIEM Platforms -SOAR Platforms -UEBA Solutions -Threat Intelligence Platforms -Develop and tune correlation rules, detection logic, and analytics use cases. -Enhance detection coverage across cloud, endpoints, applications, networks, and third-party environments. -Drive threat hunting and proactive security monitoring initiatives. Incident Response & Threat Management -Lead enterprise cyber incident response activities. -Develop and maintain incident response plans, runbooks, and communication procedures. -Coordinate investigations involving malware, ransomware, phishing, insider threats, account compromise, fraud, and adv

Job Title: ESOP Management Specialist – HR Operations Location: Noida Role Overview We are looking for a detail-oriented and process-driven ESOP Management Specialist to manage the end-to-end administration of the Employee Stock Ownership Plan (ESOP). The role will partner closely with HR, Finance, Legal, Payroll, and external stakeholders to ensure seamless execution of equity programs while maintaining compliance, accuracy, and a superior employee experience. Key Responsibilities • Manage the complete ESOP lifecycle, including grant creation, vesting schedules, exercises, lapses, cancellations, and exits. • Maintain accurate employee equity records and ensure timely updates in the ESOP management platform. • Coordinate with Finance, Legal, Payroll, and external trustees/vendors for smooth execution of ESOP-related transactions. • Prepare and validate grant letters, exercise documentation, employee communications, and regulatory reports. • Support onboarding and offboarding processes related to equity grants and settlements. • Ensure compliance with company policies, accounting standards, tax regulations, and applicable statutory requirements. • Address employee queries regarding grants, vesting, exercises, taxation, and policy interpretation. • Generate periodic MIS reports, dashboards, and analytics on ESOP utilization, vesting, exercises, and outstanding grants. • Conduct regular audits and reconciliations to ensure data accuracy and process compliance. • Identify opportunities to automate and improve ESOP administration processes. Required Qualifications • Bachelor's degree in Human Resources, Finance, Commerce, Business Administration, or a related discipline. • 3–7 years of experience in HR Operations, Equity Administration, ESOP Management, or Total Rewards. • Experience handling employee equity programs in a listed or high-growth organization is preferred. • Strong understanding of ESOP regulations, equity administration, taxation, and co

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Team: Our Key Offerings are divided into 5 broad categories as follows: • Entertainment • Digital Platforms • CVM Solutions • Enterprise Services • Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more Role Overview: We are looking for a data-driven Growth to support our mobile app and SuperApp ecosystem. The role combines analytical rigor with hands-on execution, focusing on user acquisition, retention, engagement, and GTM strategy optimization. The ideal candidate will be comfortable analyzing campaigns, evaluating go-to-market plans, and identifying actionable opportunities for growth. Key Responsibilities: *Growth Analysis & Insights: -Analyze campaign performance (push notifications, in-app messages, email, SMS, partnerships) and track conversion KPIs. -Monitor retention, reactivation, and engagement metrics, including feature adoption, transaction frequency, and monetization flows. -Conduct funnel and cohort analyses to identify bottlenecks in user journeys and growth opportunities. -Track campaign ROI, cost per acquisition (CPA), activation rate, referral conversion, and other key growth indicators. *GTM Strategy Support: -Assist in designing, executing, and analyzing go-to-market plans for new features, wallet flows, or app integrations. -Evaluate the effectiveness of promotional campaigns, incentive programs, and partnerships in driving adopti

About Us: Paytm is India’s leading mobile payments and financial services distribution company. A pioneer of the mobile QR payments revolution, Paytm builds technology that enables small businesses and consumers to participate in the digital economy. Our mission is to serve half a billion Indians and bring them into the mainstream economy through technology. About the Role: We are looking for a strategic and hands-on Growth & CLM Leader to own growth for the Paytm for Business app across activation, engagement, retention and winback, with a strong focus on service/product journeys. The role will build a data-led growth engine through analytics, experimentation, lifecycle marketing and AI/agentic automation, while leading a high-performing Growth & CLM team. Key Responsibilities: -Own app growth across activation, engagement, retention, monetization and winback. Drive growth for key service/product journeys and optimize critical user funnels. -Build and scale CLM programs across onboarding, activation, engagement, retention and reactivation. -Drive experimentation, A/B testing, personalization and funnel optimization. -Leverage AI/GenAI and agentic capabilities to automate and improve growth and CLM. -Use customer data, cohorts and analytics to identify growth opportunities and measure impact. -Partner with Product, Engineering, Analytics, Marketing, Business and Operations teams to deliver growth charters. -Lead and mentor Growth Managers and CLM execution teams. -Establish strong growth metrics, dashboards and operating rhythms. What We’re Looking For: -10+ years of experience in Growth, Product, CLM, Consumer Internet or Fintech. -Experience in Tier-1 product/consumer internet/fintech companies; Tier-1 institute preferred. -Proven track record of driving app growth and lifecycle marketing at scale. -Strong understanding of growth funnels, retention, engagement, experimentation and CLM. -Hands-on experience with AI/GenAI/Agentic capabilities for growth automa

About Us: Paytm is India’s largest digital payments and financial services platform, leading the mobile QR revolution. We power millions of businesses and individuals, and we’re building scalable, resilient systems to serve half a billion Indians and beyond. Here at Paytm, technology isn't just about keeping up, it's about building the future. We believe the next generation of engineers must not only scale systems to billions but also leverage AI and GPT tools to accelerate innovation. Role Overview: We are seeking an experienced Senior Information Security Manager to lead our security initiatives and ensure the integrity, confidentiality, and availability of our systems and data. This role is crucial in safeguarding our digital assets and maintaining compliance with industry standards. 1. Should take care of Infosec functions by coordinating with various stakeholders 2. Lead and manage Vulnerability Assessment (VA) and Penetration Testing (PT) programs end to end. 3. Should have technical hands-on knowledge on different VAPT tools, like Qualys, Tenable, BurpSuite, Checkmarx etc. 4. Ensure all cyber security compliance and audits directions issued from time to time by the regulator like SEBI, RBI etc. 5. Coordination with SOC, Technology team to follow up the incidents till closure 6. Follow escalation matrix for delayed issues 7. Assist in Internal and External Audits (Regulatory) and work towards closure of observations if any 8. Should have project management espouse, to run the security PMO for ensuring the multiple initiatives with internal / external teams, vendors, and regulators. 9. Prepare and review new/existing policies, procedures, and secure configure/ hardening documents. 10. Should possess technical skills and knowledge to handle/manage security solutions if required 11. Should have understanding of data protection technologies & laws, including DLP, DSPM, DPDPA, IT Act and international regulations like GDPR 12. Exposure to Cloud Environment & Appl