Jobs in India

Senior Manager Customer Support in Hyderabad

101 active opportunities · Updated October 2026

Explore current senior manager customer support jobs in Hyderabad. Filter by work mode, employment type, experience, department, date posted and distance.

Hiring demand

26/100

cooling · 11 related jobs

Hiring trend

-77.8%

Job postings compared with the previous 30 days

Remote options

0%

Share of matching jobs listed as remote

NR
📍 Hyderabad, India· Full-time
✓ Quality checkedCompany trend -30%

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! About the Team The NR Lens team builds New Relic's Federated Data Platform — a distributed SQL query engine that lets customers connect external data sources (Snowflake, PostgreSQL, Google Sheets, AWS CloudWatch) and query them directly from New Relic. You'll work on the distributed query execution layer, connector architecture, and API gateway that powers cross-source JOINs and unified analytics across customer data stores. What You'll Do Design, build, and maintain cloud-native Java microservices in the NR Lens query path: SQL Gateway, Query Gateway, and data source connector plugins Develop and harden JDBC connector integrations — including connection lifecycle management, credential handling, query pushdown optimization, and security validation Improve query reliability and performance across a multi-tenant distributed SQL deployment serving 50+ customers Build and operate services on AWS (EKS, IAM/STS, S3) with infrastructure-as-code practices Implement

JavaSQLPostgreSQLAWS
NR
📍 Hyderabad, India· Full-time
✓ Quality checkedCompany trend -30%

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity At New Relic, we provide our customers real-time insights, so they can innovate faster. Our software delivers insightful observability tools across different technologies and distributed systems, enabling software engineering teams to quickly identify, understand and tackle issues, analyze performance and get the most of their software and infrastructure. We are seeking a Senior Engineer to help build next-generation Database Observability products. In this high-impact role, you will own the entire lifecycle of critical data flows from developing lightweight database agents and high-throughput ingestion pipelines to building intelligent DB Recommendation engines and autonomous DB AI Agents. You will build cutting-edge capability that moves observability from passive monitoring to automated, AI-driven database diagnostic and remediation workflows. If you are energized by hard distributed systems problems, extreme scalability, and harnessing agentic AI to solve complex developer challenges, this is a career-defining opportunity to shape the future of intelligent database observability at New Relic.We look forward to talking with you! What you'll do . Architect, develop, and scale high-throughput, low-late

TypeScriptPythonJavaReact
CH
📍 Hyderabad, TELANGANA, India· Full-time
✓ High-confidence listing
Quick readStrong listing-quality and freshness signals

Opportunity Overview: We’re looking for a senior-level automation engineer who will help raise the bar on release quality, environment reliability, and change safety across Cohere’s platform. You’ll partner closely with Product, Engineering, Platform, and SRE to build scalable automation, guardrails, and validation systems that reduce production risk while increasing delivery velocity. This is not a “test scripts only” role. You’ll shape automation strategy, embed quality into the SDLC, and help define how changes move safely from dev → staging → UAT → prod in a fast-moving healthcare platform. You’ll help define how quality scales as Cohere grows. This role has real influence over release safety, platform reliability, and how engineering teams ship software in a regulated, high-impact domain. You won’t just test features — you’ll shape how Cohere delivers them safely to production. What you’ll do: Own and evolve Cohere’s end-to-end test automation strategy across UI, API, config changes, and critical workflows Design and maintain scalable E2E automation frameworks for multi-tenant, payer-specific workflows Build automated validation for deployment guardrails, release readiness, and production change safety Partner with Platform/DevOps to integrate automation into CI/CD pipelines and deployment workflows Create automated coverage for high-risk paths (authorization flows, partner integrations, file pipelines, feature flags, config changes) Drive test reliability, flake reduction, and actionable failure signals Define and enforce quality gates for prod releases, blue/green and canary deployments, and config changes Collaborate with Product and Engineering to ensure business outcomes are testable, measurable, and observable Improve test data management and environment stability to enable reliable automation at scale Mentor engineers on testability, automation best practices, and quality-first development Partner with SRE and Security to ensure production readines

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