Service Tech in India

Role : Associate Product Manager About Paytm: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology Our Story Join the Recharges & Bill Payments Product team at Paytm which touches millions of users daily across 26+ categories including Mobile Recharges, Electricity Bills, DTH, Credit Card Bills and FASTag. As a team, we operate at the intersection of scale, reliability, and innovation, constantly reimagining how India pays its bills. You'll be part of a fast-paced, data-driven environment with end-to-end ownership, where every experiment and product improvement directly impacts user experience for millions. If you're excited about solving complex problems at scale and building for Bharat, this is the place for you. Expectations/Requirements : · Own the end-to-end product lifecycle for key categories under Recharges & Bill Payments — from user pain-point discovery to solution design, rollout, and optimization. Work closely with design, engineering, analytics, and business teams to build intuitive, reliable, and scalable product experiences used by millions daily. Prioritize ruthlessly in a high-volume environment, balancing user needs, business impact, and tech constraints. Drive growth through thoughtful experimentation, funnel optimization, and user retention strategies. Build a deep understanding of our users across segments and geographies — especially Bharat users — and translate insights into product strategy. Bring in first principles thinking to challenge assumptions and reimagine how India pays its bills. Superpowers/ Skills that will help you succeed in this role: · 2-5 years of product management experience, ideally in consumer tech, fintech, or large-scale pr

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role This role will drive integrations between Paytm EDC and other billing POS providers, enabling seamless merchant experiences and improving adoption across key segments. Key Responsibilities * Own end-to-end integration lifecycle Work with product team to enable seamless EDC + billing interoperability. * Drive technical and business alignment between Paytm product and partner teams. * Identify high-impact POS platforms and prioritize integrations based on merchant demand and revenue potential. * Ensure smooth onboarding, testing, deployment, and post-integration support. * Act as the bridge between business, product, and engineering teams. Ideal Candidate Profile * 5–7 years of relevant experience in POS integrations, fintech, SaaS, or payments ecosystem. * Strong understanding of billing software / POS systems / APIs / integrations. * Ability to work closely with technical teams while driving business outcomes. * Experience in merchant-facing solutions or retail tech ecosystems is a plus. * Strong problem-solving and stakeholder management skills. * Based in Delhi (mandatory requirement). Why join us • A collaborative output driven program that brings cohesiveness across businesses through technology. • Improve the average revenue per use by increasing the cross-sell opportunities. •A solid 360 feedback from your peer teams on your support of their goals. • Respect, that is earned, not demanded from your peers and manager. Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosyst

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role We are looking for a product marketing professional to drive positioning, adoption, and growth of Paytm’s EDC offerings across merchant segments. Key Responsibilities * Define product positioning, messaging, and go-to-market strategy for EDC products. * Work closely with product teams to translate features into clear merchant value propositions. * Drive launches, campaigns, and adoption strategies for new features and products. * Partner with sales and distribution teams to enable effective product storytelling * Use data and customer insights to refine messaging and improve conversion funnels. * Conduct market research and competitive analysis to identify differentiation opportunities. Ideal Candidate Profile * 4–5 years of experience in product marketing (fintech / SaaS / payments preferred). * Strong ability to simplify complex products into clear, compelling narratives. * Experience working with cross-functional teams (product, sales, analytics) * Data-driven mindset with strong execution capability * Strong communication and stakeholder management skills. Why join us A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities solid 360 feedback from your peer teams on your support of their goals respect, that is earned, not demanded from your peers and manager. Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to de

Title: Product Design About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role We are looking for a Product Designer 3 who combines strong problem-solving ability with solid design craft. In this role, you will own product areas end-to-end, create high-quality designs, and collaborate closely with product, engineering, and research to ship impactful solutions. You will be expected to push for excellence, contribute to systems, and grow into a craft leader for more junior designers. What You’ll Do • Own Product Areas: Take end-to-end responsibility for medium-to-large product features, from concept to delivery. • Solve Problems with Clarity: Break down user and business challenges into clear, elegant design solutions. • Deliver with Craft: Create polished interaction and visual design that aligns with design systems and elevates user experience. • Collaborate Deeply: Partner with product managers, engineers, and researchers to ensure design is central to decision-making. • Contribute to Systems: Apply and extend existing design systems, ensuring consistency across product experiences. • Articulate Decisions: Present and defend design decisions with clarity and confidence to peers and stakeholders. • Mentor Juniors: Guide early-career designers through feedback and critique, contributing to their growth. What We’re Looking For • 3–5 years of experience in product design with shipped work that demonstrates craft and problem solving. • Strong portfolio showcasing interaction design, visual design, and product thinking. • Ability to translate requirements and research insights into actionable design solutions. • Working knowledge of design systems and scalable

About Us: Paytm is India’s largest digital payments and financial services platform, leading the mobile QR revolution. We power millions of businesses and individuals, and we’re building scalable, resilient systems to serve half a billion Indians and beyond. Here at Paytm, technology isn't just about keeping up, it's about building the future. We believe the next generation of engineers must not only scale systems to billions but also leverage AI and GPT tools to accelerate innovation. Role Overview: We are seeking an experienced Data Protection and Privacy Manager, who will be responsible for overseeing the organization's data protection strategy and ensuring compliance with Indian laws such as the Information Technology Act, 2000, and the Personal Data Protection Bill. The DPPM will work closely with DPO and regulatory authorities to ensure that sensitive data is processed securely and ethically. This role is crucial in safeguarding our digital assets and maintaining compliance with industry standards and law. Key Responsibilities: 1. Legal Compliance: Ensure adherence to data protection laws, including local DPDPA, IT Act and international regulations like GDPR. 2. Policy Development: Formulate and implement data protection policies and guidelines across the organization. 3. Data Classification & Security: Well versed in managing the DSPM, DLP and PET technologies. 4. Data Breach Management: Investigate and report data breaches to relevant authorities within the stipulated timeframe. 5. Training & Awareness: Conduct training sessions for employees on data protection practices and raise awareness about privacy policies. 6. Impact Assessments: Perform Data Protection Impact Assessments (DPIA) to identify risks and recommend mitigation strategies. 7. Grievance Redressal: Act as the point of contact for data principals (individuals) for grievances related to data handling or privacy violations. 8. Recordkeeping: Maintain records of all data processing activities

About Us: Paytm is India’s largest digital payments and financial services platform, leading the mobile QR revolution. We power millions of businesses and individuals, and we’re building scalable, resilient systems to serve half a billion Indians and beyond. Here at Paytm, technology isn't just about keeping up, it's about building the future. We believe the next generation of engineers must not only scale systems to billions but also leverage AI and GPT tools to accelerate innovation. Role Overview: We are seeking an experienced Senior Information Security Manager to lead our security initiatives and ensure the integrity, confidentiality, and availability of our systems and data. This role is crucial in safeguarding our digital assets and maintaining compliance with industry standards. 1. Should take care of Infosec functions by coordinating with various stakeholders 2. Lead and manage Vulnerability Assessment (VA) and Penetration Testing (PT) programs end to end. 3. Should have technical hands-on knowledge on different VAPT tools, like Qualys, Tenable, BurpSuite, Checkmarx etc. 4. Ensure all cyber security compliance and audits directions issued from time to time by the regulator like SEBI, RBI etc. 5. Coordination with SOC, Technology team to follow up the incidents till closure 6. Follow escalation matrix for delayed issues 7. Assist in Internal and External Audits (Regulatory) and work towards closure of observations if any 8. Should have project management espouse, to run the security PMO for ensuring the multiple initiatives with internal / external teams, vendors, and regulators. 9. Prepare and review new/existing policies, procedures, and secure configure/ hardening documents. 10. Should possess technical skills and knowledge to handle/manage security solutions if required 11. Should have understanding of data protection technologies & laws, including DLP, DSPM, DPDPA, IT Act and international regulations like GDPR 12. Exposure to Cloud Environment & Appl

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role *We are looking for a detail-oriented and proactive CLM Operations Executive to join the Paytm. *Campaign Lifecycle Management (CLM) team. In this role, you will be responsible for the end-to-end execution of off-deck and on-deck campaigns across multiple channels using CleverTap. *You will collaborate closely with Category, Growth, and Traffic teams to ensure campaigns are set up accurately, approved on time, and monitored for performance. Key Responsibilities Campaign Execution & Management • Create, configure, and publish campaigns on CleverTap across Push (Override, Lifecycle, Nodedupe, Event-based), Email, SMS, Chat, and WhatsApp channels. • Set up and manage CleverTap Journeys, including event-based triggers, audience segmentation, and multi-step flows. • Set up and validate context strings for both Override and Lifecycle on-deck campaigns (Native Display). Data Fetching & Validation • Fetch and validate campaign base sizes using CleverTap's segment builder and cross- reference against push campaign base size checks. • Validate Banner IDs, deeplinks (via QR code generation), widget types, slot IDs, and image specs before campaign scheduling. • Monitor campaign delivery metrics post-launch; flag anomalies such as unusual drop in reach or delivery rates (expected benchmark: 50–60% delivery/acquiry). • Pull and verify data from the Campaign Tracker, Traffic Approval Sheet, and Allocation Team Sheet to ensure alignment. • Ensure all campaigns have a valid Label ID from the CLM Category List, and that CategoryId and CategoryName key-value pairs are correctly mapped (case-sensit

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: Paytm Money is looking for a strategic and growth-driven Business Head – Mutual Funds & NFO to lead one of the most critical charters within our wealth business. This role will own the complete Mutual Fund and New Fund Offer (NFO) business, including business strategy, product growth, partnerships, customer acquisition, revenue acceleration, platform innovation, and market expansion. The ideal leader will bring deep expertise in mutual fund distribution, passive and active investment products, investor behavior, AMC partnerships, and digital wealth ecosystems, while building a scalable business that democratizes investing for millions of Indians. This is not just a distribution leadership role. It is an opportunity to define the next phase of retail investing by building India’s most intelligent, accessible, and high-growth MF platform. Key Responsibilities: 1. Business Ownership & P&L Leadership * Own end-to-end P&L for the Mutual Funds and NFO business * Define annual and long-term growth strategy * Drive topline growth, profitability, customer expansion, and AUM scale * Build category growth roadmap across: Equity Mutual Funds, Debt Funds, Hybrid Funds, Index Funds, ETFs, International Funds, Thematic / Sectoral Funds 2. NFO Strategy & Execution * Lead the complete NFO business charter * Identify high-potential fund launches and build GTM strategy * Drive subscription volumes across marquee NFO launches * Partner with AMCs for exclusive campaigns and launches * Build strong investor education and conversion funnels around NFO participation 3. Growth & Customer Acquisition * Drive MF in

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role- Expectations/ Requirements: -Own marketing campaign operations & implementation design logic end to end in alignment with the marketing strategy decided upon -Own the monitoring and tracking of metrics useful for performance analyses of campaigns -Set up and run experiments on campaigns -Streamline operations for reduced errors and increased efficiency -Run root cause analyses and narrow down the cause(s) in cases of deviations from expected campaign behavior Superpowers/ Skills that will help you succeed in this role: -Familiarity with any CLM tool. Prior experience with CleverTap will be an added advantage. -Aptitude – good with logical reasoning, breaking down problem statements, and hypothesis formation and validation -Ownership – Own campaigns end to end from execution to assessment to accommodating learnings – the candidate should be interested in the role or else it will be difficult to gather ownership and excel -Previous experience in operations is preferred - not mandatory Why join us? A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merc

About Us: About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the role: We're looking for a Business Finance Manager for our central business finance team. You'll be a key part of our success by: - Analyzing financial performance to find areas for improvement and growth opportunities. -Working closely with business and finance teams to understand the factors that influence results. -Providing data-driven insights to the Business Heads and Finance leadership to support effective decision-making. -Monitoring progress towards goals and proactively addressing potential risks. Expectations/ Requirements: What You'll Do: - Collaborate closely with Business, participating actively in their strategic planning. - Develop detailed financial plans, using a bottom-up approach to ensure accuracy and buy-in. - Regularly analyze actual results against the plan, identify the reasons for any variances, and clearly communicate your findings to facilitate informed decision-making. - Track and report on key financial and business metrics - Contribute to the unit's goal-setting process and create a detailed annual operating plan to achieve those goals. - Ensure the accuracy and completeness of month-end financial reports, including reviews, procedures, and necessary corrections. - Contribute to the improvement of financial processes, including revenue cycle activities, to optimize efficiency and effectiveness. - Analyze the financial impact of potential new products or business initiatives and present your findings to senior management. - Respond promptly to requests for information and problem-solving, providing thorough analysis and insights to support decision-making.

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Roles‌ ‌& ‌Responsibilities:- ● Lead the P&L responsibility for RU & transit categories along with focus on bottomline enhancing strategies, optimising costs and delivering revenue targets. ● Own the business growth charter and work closely with central teams to strategize and coordinate user and value growth. ● Devise innovative user growth strategies in line with the category’s vision and business goals to increase the category’s presence on and off the app. ● Work closely with management to share funnel conversion improvement ideas, feedback & present results. ● Identify demand levers by thoroughly understanding consumer behavior and building offerings around it. ● Identifying user cohorts and run custom growth campaigns to drive user activation and user reactivation for growth. ● Define user acquisition and user retention strategies. ● Monitor market trends, research consumer markets, and competitors’ activities. ● Have an understanding of marketing and consumer behavior, experience in deploying successful marketing campaigns, and take ownership of implementation, tracking, and analytics. ● Create and execute a strong performance marketing strategy & execution plan for building awareness and driving conversions. ● Measure and report the performance of all marketing campaigns, and assess ROI and KPIs to track their efficacy over time Competencies. ● P&L Ownership ● Category Management. ● Offline, CLM Marketing & Performance Marketing. ● GTM Strategy. ● Product Strategy. ● Advance MS-Office, MS-Excel skills The‌ ‌Ideal‌ ‌Candidate‌ Must Have: ● 5-7‌ ‌years‌ ‌of‌ experience‌ ‌in‌ bill payments/transit or

About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: Drive user acquisition, engagement, and retention for our Insurance platform, accelerating growth and increasing market share in the insurance investment space. Responsibilities: - Develop and execute data-driven growth strategies to boost user adoption and transaction volume for insurance products. - Design and implement A/B tests and experiments to optimize user journeys, improving key metrics such as reach, CTRs, conversion rates and customer retention. - Analyze user behavior and identify opportunities for product enhancements, marketing campaigns, and customer segmentation. - Collaborate with product, and engineering teams to launch and refine growth initiatives. - Monitor and report on key performance indicators (KPIs) such as CTRs, conversions, customer acquisition cost (CAC), and customer lifetime value (CLTV), providing actionable insights to stakeholders. - Identify and leverage new distribution channels, partnerships, and digital platforms to expand reach. - Implement user feedback loops to improve user awareness, product experience and increase conversion. - Focus on increasing repeat investments and enhancing overall investor lifetime value. Requirements: - Experience in growth marketing, product growth, or related roles. - Proven track record in driving growth, preferably within the fintech, investment, or financial services sectors. - Strong analytical skills with proficiency in tools such as Clevertap, Moengage, Google Analytics, SQL, or similar platforms. - Hands-on experience with A/B testing and experimentation frameworks. - Prior experience or understanding of user acquisi

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, VMWare, Postgres and Salesforce. Spinnaker Support has an immediate need for a PostgreSQL Technical Solution Architect (TSA) to join our team in India. The TSA will possess deep technical expertise across PostgreSQL database technologies, enterprise open-source ecosystems, and associated high availability, performance, migration, and cloud-native architectures. The TSA will engage in critical aspects of database support delivery and solution lifecycle management including technical analysis, architecture design, migration planning, performance optimization, troubleshooting, implementation, customer advisory, team development, and pre-sales support activities. The TSA will act as a trusted advisor to customers and internal teams, providing expert-level architectural guidance for complex PostgreSQL environments across on-premises, hybrid, and cloud deployments. The role requires the ability to manage technical compliance, operational resilience, and best practices throughout all stages of the database lifecycle. Experience / Education Requirements Required Bachelor’s Degree or equivalent experience 15+ years of database administration, architecture, or support experience 10+ years hands-on PostgreSQL experience in enterprise environments Strong experience with PostgreSQL performance tunin

Required Skills: Core Java: Strong understanding of Java SE, including OOP concepts, data structures, and algorithms. Frameworks: Experience with popular Java frameworks such as Spring and Hibernate. Web Technologies: Knowledge of web technologies including JSP, Servlets, HTML, CSS, and JavaScript. Database Management: Proficiency in working with relational databases like MySQL, PostgreSQL, or Oracle, including SQL queries and optimization. Version Control: Experience with version control systems like Git, including branching, merging, and pull requests. Build Tools: Familiarity with build tools like Maven or Gradle. RESTful Services: Ability to design and consume RESTful web services and APIs. Testing: Experience with unit testing frameworks like JUnit or TestNG. Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot and resolve complex issues. Preferred Skills: Spring Boot: Experience with Spring Boot for creating microservices. ORM: Proficiency with Object-Relational Mapping (ORM) tools like Hibernate or JPA. Frontend Technologies: Basic knowledge of frontend frameworks like Angular, React, or Vue.js. Cloud Platforms: Experience with cloud platforms such as AWS, Azure, or Google Cloud. Continuous Integration/Deployment (CI/CD): Familiarity with CI/CD tools such as Jenkins or GitLab CI. Microservices Architecture: Understanding of microservices architecture and containerization with Docker. Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience: 2-4 years of professional experience in Java development. Personal Attributes: Team Player: Ability to work collaboratively in a team environment. Communication: Strong verbal and written communication skills. Attention to Detail: High attention to detail and a commitment to delivering high-quality software. Adaptability: Ability to adapt to new technologies and changing requirements.

You’ll shape the future of a business‑critical platform as the technical lead across both product engineering and cloud infrastructure. You’ll modernize a mature .NET application running on AWS today, while steering its evolution toward a cloud‑native, React/Node.js, AI‑enabled architecture. If you enjoy owning architecture end‑to‑end, from backend and frontend through CI/CD, DevOps, and AWS infrastructure, this role gives you real influence at Staff Engineer level and the opportunity to set engineering standards that others follow. You’ll spend your time leading complex .NET and React features, designing scalable AWS infrastructure with Infrastructure as Code, and building automation that makes releases fast, safe, and repeatable. You’ll work on performance, reliability, and modernization in equal measure—fixing what’s slowing the platform down today and designing what it will look like in the next generation. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Lead the architecture and development of enterprise .NET services and APIs that power a business‑critical platform. Design and operate AWS infrastructure (using AWS CDK in TypeScript) to support secure, scalable, multi‑environment deployments. Build and optimize CI/CD pipelines (AWS CodePipeline, CodeBuild, Windows build agents) to make shipping .NET and React changes fast and reliable. Drive modernization initiatives across the stack, including clean architecture, refactoring legacy components, and reducing technical debt. Design and tune PostgreSQL and MSSQL database solutions for performance, scalability, and reliability. Mentor engineers and influence engineering practices across teams, raising the bar on cloud, DevOps, and software design. These are the essentials you’ll need to get an interview Significant experience (typically 8+ years) delivering and operating scalable enterprise software, owning both application code and cloud infrastructure. Deep hands‑on expertise with C