Support Delivery Lead in Bengaluru

Job Title Software engineer II Job Description Software Engineer (HL7 Interface Engineer) Your role: Support development, configuration, and testing of HL7 interfaces for integration with EMR, PACS, and hospital systems Assist in HL7 message validation, mapping, and troubleshooting (ADT, ORM, ORU workflows) Configure and monitor interfaces using tools such as Rhapsody, Corepoint, Mirth Connect , or similar integration engines Perform interface testing and issue resolution , ensuring reliable data exchange across systems Support end-to-end implementation activities including build, testing, go-live, and hypercare phases Collaborate with global implementation, application, and integration teams for smooth delivery Monitor interfaces and resolve data flow and connectivity issues Maintain documentation for configurations, testing, and issue tracking You're the right fit if: Experience: 2–5 years in healthcare IT, integration support, or application support roles HL7 & Integration Skills: Understanding of HL7 v2 messaging, interface workflows, and healthcare interoperability concepts (mandatory) Technical Skills: Familiarity with SQL/databases, and exposure to integration tools (Rhapsody, Mirth Connect or similar HL7 integration engines like Corepoint, Intersystems, Openlink), JavaScript(Mandatory ) Healthcare Domain Knowledge: Experience working with EMR, PACS, HIS, or clinical systems Learning Mindset: Willingness to work in customer-facing environments and grow in integration and implementation roles Nice to Have: Exposure to FHIR/APIs, DICOM, scripting (Python), or cardiology/imaging workflows. How we work to

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Job Description The Challenge The Regional People Operations Specialist (P3) is a key contributor within the Tier 2 People Operations function, responsible for driving the effective resolution of complex, regionally nuanced People matters. This role acts as a critical bridge between Tier 1 service delivery and strategic People partners, ensuring seamless execution of employee lifecycle processes with a strong emphasis on compliance, consistency, and operational excellence. Operating as a trusted partner to HRBPs, Country Partners, Legal, and cross-functional stakeholders, this role supports performance management, employee relations, and regional operations while identifying opportunities to enhance scalability, efficiency, and overall service delivery. Additionally, this role contributes to Talent Acquisition operations, supporting a cohesive and high-quality experience across the candidate-to-employee lifecycle. Key Responsibilities Escalation Management & Regional Operations Serve as a Tier 2 escalation point for complex and sensitive People Operations matters, ens

Job Title Senior Software Technologist I - C++ Job Description Software Engineer II Your Role: • Design, develop, test, and maintain software components and applications using modern C++, C# in a Windows-based environment. • Participate in the full software development lifecycle including requirements analysis, design, implementation, testing, debugging, and maintenance. • Develop and maintain software applications using Visual Studio and associated C++, C# development tools. • Work with Windows operating system fundamentals including processes, services, registry, file system, User Account Control (UAC), and application configuration. • Create, enhance, and troubleshoot software modules while adhering to coding standards, design guidelines, and software development best practices. • Utilize GitHub for source control management including branching strategies, commits, pull requests, merges, rebasing, and code reviews. • Support and troubleshoot CI/CD pipeline issues using GitHub Actions and participate in continuous integration activities. • Manage software dependencies and package management using NuGet and Conan. • Configure and maintain build systems using CMake and Visual Studio project configurations. • Develop and execute unit tests using Google Test (GTest) to ensure software quality and reliability. • Perform debugging, root cause analysis, and defect resolution for software issues identified during development, testing, and field support activities. • Participate in peer code reviews and contribute to software quality, maintainability, and technical excellence. • Collaborate effectively with Software Verification, Product Management, DevOps, Architecture, and cross-functional teams to deliver high-quality software solutions. • Create and maintain

A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our technology group is constantly improving our company’s technology infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. The Back Office Technology Team supports trade processing, position keeping, clearing/settlement, fund accounting, trade reconciliation and prime broker integrations. The team partners with Middle and Back Office business users to customize and implement solutions supporting trade processing and new business developments. WHAT YOU’LL DO We are looking for an experienced professional to work as part of the Back Office Technology team. In addition to tactical development, you will be responsible for delivering and creating programs to modernize and scale the platform through technology upgrades, cloud technology adoption, and re-architecting business processes. You will work in the Back Office Technology team with world class engineers, developing high-capacity integrations and development capabilities with in-house and vendor build applications, implementing new financial products, managing internal and prime broker data, and developing the data warehouse of the future to support growing business. This position assumes close interaction with business and opportunity to build a high-demanding domain knowledge in post-trade flow. Build software applications and deliver software enhancements and projects supporting fund accounting and trade processing technology. Work closely with business stakeholders to develop software solutions using test-driven and agile software development methodologies. Be responsible for system upgrades and features supporting resiliency and capacity improvements, automation and controls, and integration with internal and external ven

Role Overview Help organizations turn governance, risk, and compliance (GRC) goals into measurable business value. As a Client Success Advisor, you’ll guide key clients in configuring, adopting, and optimizing a GRC platform—strengthening retention, uncovering expansion opportunities, and helping teams work more effectively. You’ll combine GRC expertise, advisory skills, and a strong understanding of client needs to shape practical solutions, improve platform usage, and build lasting partnerships. Your work will influence client outcomes while contributing valuable insights to internal product and go-to-market teams. Here’s a breakdown of what you’ll do (not all of it, just the important stuff) Advise clients on configuring, customizing, and optimizing GRC platform functionality to support their business processes and objectives. Assess client requirements, challenges, and goals, then recommend tailored solutions that deliver measurable value. Partner with clients on governance, risk, and compliance roadmaps, translating priorities into effective platform implementations. Drive adoption across the platform and its modules, identifying engagement risks and helping clients increase usage. Help clients identify and implement practical analytics use cases that improve automation, exception management, and reporting. Collaborate with Product, Customer Success, Support, and Sales teams to improve solutions based on real-world client needs. Monitor regulatory developments, industry trends, and emerging GRC best practices to provide proactive, trusted advice. These are the essentials you’ll need to get an interview 5–7 years of experience in a client-facing role within audit, risk, compliance, or a related GRC environment. Strong knowledge of GRC concepts, regulations, industry standards, and software platforms. Experience translating audit, risk, compliance, or business questi

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. What You’ll Do: Architect the Future of AI Infrastructure: You will design, build, and own the end-to-end platform that supports the entire lifecycle of our ML models—from massive-scale distributed training to ultra-low-latency, highly-available inference. Optimize and Serve Cutting-Edge Models: You'll implement and scale sophisticated inference stacks for LLMs using frameworks like vLLM, TensorRT-LLM, or SGLang . You’ll solve complex challenges in throughput, latency, token streaming, and automated scaling to deliver a seamless user experience. Empower AI Innovation: You will act as a strategic partner to our AI Research and Data Science teams. You’ll create a seamless developer experience that accelerates their ability to experiment, fine-tune, and deploy groundbreaking models with velocity and confidence. Automate Everything: You'll develop robust CI/CD/CT (Continuous Training) pipelines using tools like Argo Workflows, ArgoCD, and GitHub Actions to automate model validation, deployment, and lifecycle management, ensuring our systems are both agile and rock-solid. What are we looking for Experience: 5+ years in infrastructure or software engineering, with at least 2+ years laser-focused on MLOps or ML infrastructu

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craf

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! Job Description - Technical Support Engineer (Rotational Split Shift: Sat - Wed) We are looking for a Technical Support Engineer to assist our rapidly growing customer base. As part of our Technical Support team you will be the primary point of contact for Couchbase customers for all technical issues. NoSQL databases are the answer to the demand for high speed, highly available, extremely dynamic data storage and Couchbase is at the forefront of this technology. Working in Couchbase Technical Support you’ll acquire highly coveted skills, essential to this technology, by navigating the world of NoSQL databases. This includes working with Golang, learning about the principals and concepts of distributed systems, understanding what goes into good NoSQL database design, mobile data convergence, and becoming proficie

A CAREER WITH POINT72’S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly improving our company’s IT infrastructure, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts experimenting, discovering new ways to harness the power of open source solutions, and embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our products while satisfying your own intellectual curiosity. WHAT YOU’LL DO As Database Support Engineer, you’ll support various critical database platforms across Development, QA, UAT, and Production environments. The role partners closely with application teams, application support, and database engineers and operates within a Follow‑the‑Sun model to ensure availability, performance, and reliability of database services. Key responsibilities include: • Provide operational support for enterprise database platforms in both on-prem private cloud and public cloud • Monitor database health, capacity, performance, and availability, and respond to alerts, diagnose issues, and perform timely remediation • Perform routine maintenance activities (patching, upgrades, housekeeping etc) • Troubleshoot database‑related incidents and collaborate on root cause analysis • Work closely with application owners, application support teams, and DB Engineers • Provide guidance on database best practices and operational standards • Participate in cross‑team problem resolution and continuous improvement initiatives • Contribute to design, implementation and testing of automation and self service capabilities of DB platforms • Drive continuous improvement, identifying opportunities to reduce toil and increase platform efficiency. • Participate in a Follow‑the‑Sun operating model, including shift‑based coverage and handoffs WHAT’S REQUIRED • Bachelor’s degr

Here’s a summary of the role: If you enjoy solving customer problems, getting hands-on with web applications, and digging into issues rather than simply passing them on, this could be a great fit. As a Technical Support Specialist, you’ll support customers using a large SaaS platform, troubleshoot web-based application issues, communicate clearly over phone and email, identify and reproduce bugs, and work with escalation teams when deeper investigation is needed. Here’s a breakdown of what you’ll do: Provide responsive technical support to external customers and internal stakeholders through phone and email, helping them use the SaaS platform effectively. Troubleshoot web-based application issues by understanding the customer’s problem, checking relevant settings and history, testing possible solutions, and identifying whether an issue is reproducible. Investigate application errors and determine when an issue should be treated as a product bug and escalated to the appropriate Tier 2 or product team. Build strong customer relationships by explaining technical concepts clearly to non-technical users and keeping customers informed throughout the resolution process. Use product documentation, previous support cases, and available knowledge resources to investigate issues and continuously expand your product and technical knowledge. Work collaboratively with Tier 2, escalation, Customer Success, and other teams to resolve complex issues and provide a smooth customer experience. These are the essentials you’ll need to get an interview: 5+ years of relevant technical/customer support experience in a SaaS or product environment is strongly valued. Hands-on experience supporting web-based applications and troubleshooting issues for customers. Strong troubleshooting and problem-solving ability, including the ability to investigate, reproduce, test, and isolate application issues before escalating. Excellent written and verbal English communication skills, with confidence sup

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you’ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work. The Enterprise Support Engineer (ESE) serves as a primary escalation point for customers experiencing advanced technical issues, in addition to acting as an initial point of entry for customers and partners that have elected Premium Support or are strategically valuable to Jamf. The ESE demonstrates proficiency in concepts and practices involving device management and security. The ESE works closely with the Enterprise Customer Success Manager to ensure a successful deployment. The ESE is responsible for supporting and troubleshooting issues with the installation, performance, and integration of Jamf products and supporting technologies. The ESE serves as a point of contact for all technical inquiries and escalations. This role is hybrid in India . We are only able to accept applications for those based in India or have sponsorship to live and work in India. We are looking for a candidate who wants to work hybrid from the Bangalore office half of the week. What you can expect to do in this role: Serve as the primary point of contact for Premium Support customers experiencing technical issues. Handle customer inquiries related to product performance, configurations, custom setups, and integrations. Diagnose and resolve issues across the full suite of Jamf and periphery products. Use logs, debugging tools, and root cause ana

We're hiring an AI Support Engineer to work directly with the founder and build the systems that power customer support at Bolna. This isn't a traditional support role — you'll use AI to make support scale, and you'll partner closely with the business team on the customer conversations that matter most. What you'll do - Work directly with the founder to design and continuously improve how customer support runs at Bolna - Pull and collate data from Intercom to spot patterns, recurring issues, and gaps in how customers are being helped - Build AI-powered workflows that triage, answer, and resolve customer support queries with less manual effort - Design the systems and processes behind a streamlined, scalable support flow — from triage to escalation to resolution - Step in directly on critical customer support situations alongside the business team when it matters - Turn recurring support themes into feedback for product and engineering What we're looking for - 1–3 years of experience in a support, ops, or technical customer-facing role — ideally somewhere that rewarded building your own tools and process, not just following a playbook - Hands-on comfort with AI tools/workflows (prompting, automations, agent builders) — you don't need to be an ML engineer, but you should be someone who reaches for AI to solve a workflow problem - Experience with Intercom or a similar support/helpdesk tool - Sharp, structured communicator — equally comfortable writing to customers and to the founder - Comfortable with ambiguity — this role is being built as you build it Nice to have - Experience setting up support automations, chatbots, or AI agents in a real product company - Familiarity with SQL or basic scripting to pull/analyze support data - Startup experience, especially in a 0-to-1 function

Who are we? FalconX is a pioneering team of operators, investors, and builders committed to revolutionizing institutional access to the crypto markets. Operating at the intersection of traditional finance and cutting-edge technology, FalconX addresses the industry's foremost challenges: Navigating the digital asset market can be complex and fragmented, with limited products and services that support trading strategies, structures, and liquidity found in conventional financial markets. As a comprehensive solution for all digital asset strategies from start to scale, FalconX operates as the connective tissue empowering clients with seamless navigation through the ever- evolving cryptocurrency landscape. Responsibilities Be part of a trading systems engineering team, dedicated to building out the core trading platforms. Work closely with cross functional teams to improve the system reliability, scalability and security. Engage in and improve the quality supporting the platform. Build and manage systems, infrastructure and applications through automation. Provide operational support to internal teams working on the platform. Work on improvements to bring in high efficiency, reduce latency, deploy systems faster. Practice sustainable incident response and blameless postmortems. Together with your engineering team, you will share an on-call rotation and be an escalation contact for service incidents. Implement and maintain rigorous security best practices across all infrastructure, with a focus on minimizing attack surface and ensuring data integrity. Monitor system health and performance with a keen eye for identifying and resolving issues before they affect trading activity. Manage user queries and service requests (often requiring in depth analysis of the technical and/or business logic of our systems). Proactive approach to problem analysis and resolution of production incidents. Manage Issue tracking and prioritisation of day to day production incidents. Manage platf

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works. Rig / Productivity Team - Intern Function: Operations – Rig Data Processing & Productivity Work Mode: On-site Shift: 9:00 AM to 6:00 PM Role Overview The Rig / Productivity Team is responsible for ensuring that recorded field data is uploaded, reconciled, validated, and made ready for reuse. The role combines two critical functions: processing SD card data and reviewing recorded videos to determine whether the data is valid. The team ensures that every uploaded batch is accounted for, SD cards are returned to inventory within the expected turnaround time, and valid-data assessments are completed accurately. No shortcuts in data handling, no unexplained pending work, and no compromise on data quality. What You'll Own - Rig: Complete the upload-to-return cycle for SD cards, ensuring data is uploaded successfully before cards are formatted and returned to inventory. - Productivity: Review recorded videos and accurately determine valid vs. invalid data. - Maintain complete visibility of pending work, turnaround time, and any data-related issues. - Ensure that every batch is processed in the correct sequence and that no data is skipped or misrepresented. Key Responsibilities 1. SD Card Data Processing & Upload - Receive reconciled SD cards from the inventory team. - Upload recorded data to the cloud as per the defined process. - Verify that uploads are completed successfully before proceeding to formatting. - Track uploaded, pending, and failed uploads. - Report any corrupt cards, upload failures, or

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity We are looking for an experienced Support Manager to lead a connected and deeply technical team dedicated to delivering an easy-going, memorable customer experience. Working under the APJ Director of Global Support Engineering, this person will have full accountability for the results of their Support Engineering team, with high-level coordination and recommendations to other customer experience partners including the overall Global Technical Services team, Engineering, Product and Go To Market (GTM). The team's main purpose is to ensure our customers love New Relic software. The Manager of Global Support Engineering needs a track record of successful support operations management in a fast-growth environment. What you'll do Manage day-to-day operations of a highly skilled and connected team of support engineers, ensuring the structure and operations of Support Engineering teams meet current and future business needs Coach and mentor your team, facilitating the pursuit and expansion of individual and team potential. Provide deliberate development, ensuring everyone has the opportunity to do their best work Support change and drive outcomes aligned with global business objectives. Provide support and direction vital for business success, employee satisfaction, and premier customer experience Lead projects, programs, and/or initiatives, innovating and iterating to successful outcomes that propel the company forward Work collaboratively with Support Managers, col