Support Director in Hyderabad

Opportunity overview The Learning & Development Specialist will work in support of the UM Service Operations Team at Cohere Health who conduct reviews and decision Prior Authorization requests for a patient’s medical insurance. You will implement training processes to improve staff performance and onboard new hire employees to the Cohere Operations teams, You will provide support to all functions within the Training & Quality department. With a solid foundation in Training, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day tasks. What you’ll do: Facilitate training for the New Hire onboarding and continuous improvement of the Service Operations Staff Work with onshore teams to Develop and maintain Training materials Perform Quality Audit checks as required Coach team members for improvement Provide reporting on performance and key areas of Training Performance to Sr Leadership Lead and facilitate training programs for new-hire onboarding and ongoing development, ensuring Service Operations staff are fully prepared to meet performance, quality, and compliance expectations Design, develop, and continuously refine training materials, job aids, and workflow documentation to support new products, process changes, and organizational initiatives Conduct judgment-based quality audits across operational workflows, applying clinical and operational standards to evaluate accuracy, compliance, and readiness Provide targeted coaching and performance improvement guidance, using audit findings and behavioral insights to elevate competency, accuracy, and decision-making across teams Analyze training and quality data to identify trends, performance gaps, and opportunities, synthesizing insights into clear recommendations for senior leadership Build and deliver regular reporting on training outcomes, competency progression, audit results, and operational readiness, shaping leade

Senior Software Engineer – PeopleSoft SCM We are looking for a Senior Software Engineer with 10+ years of hands-on experience in PeopleSoft SCM development, customization, integration, and production support. Key Responsibilities & Skills Develop, customize, and support PeopleSoft SCM applications. Strong experience with PeopleTools, PeopleCode, Application Designer, Application Engine, SQR, SQL/PLSQL . Hands-on experience with Component Interface, Integration Broker, Application Packages, REST/SOAP Web Services . Experience in production support, debugging, troubleshooting, and performance tuning . Experience with Oracle and SQL Server , including complex SQL queries. Experience with Linux/Unix environments. Knowledge of PeopleSoft PUM, patches, code migration, version control, and security . Ability to interact with end users/customers and translate business requirements into technical solutions. Strong verbal and written communication skills. Candidates without PUM experience should be willing to learn. GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes. GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions. It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively.

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Acc

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Acc

Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordination skills, as well as the ability to develop and maintain strong business relationships both internally and externally. This position requires effective time management skills, thorough attention to detail, ability to cross-train peers, and a high level of integrity. Required Skills Strong English language and comprehension skills with clear and effective verbal and written communication Ability to self-learn based on reviewing passed resolutions and feedback from team Ability to identify learning opportunities and self-educate where resources and opportunities are Ability review process and recognize inefficiencies and highlight it to leaders and partner in execution as required Ability to recognize problems, gather information, and escalate to leadership when Must be able to follow documented process and detail Strong accountability and integrity due to sensitive nature of information Strong customer support Grow and adapt to changing guidelines or Prioritize, multitask, and carry out projects correctly in a timely Proactively work with limited direction and/or Demonstrate the ability to exercise independent judgment and Internet savvy and computer literacy with proficiency in all Microsoft Office applications Preferably exposed to Salesforce environment for case handling. Roles & Responsibilities Provide support for external customers via email for assistance with questions, education and resolution of problems. Handle daily case work while meeting predetermined KPI and QA Acc

Opportunity Overview: This is a hands-on, detail-oriented role embedded within our Clinical Operations and Commercial organizations. The right candidate brings sharp analytical instincts, a bias for action, and the ability to deliver reliable financial support at a pace that keeps up with a fast-moving commercial business. What you’ll do: Review and, where needed, build capacity models for Clinical Operations staff — ensuring headcount aligns with patient volume, operational targets, and cost objectives Update and maintain gross margin workbooks on a monthly basis, incorporating actuals with precision and producing variance commentary that drives decision-making Own headcount management reporting across Clinical Ops and Commercial teams, providing leadership with timely, accurate views of staffing costs vs. plan Analyze the cost impact of process and product improvements, translating operational changes into clear financial outcomes and recommendations Support budget and forecast preparation for both functions — partnering with Operations and Commercial leaders to build credible, data-backed plans Utilize Adaptive Insights (Workday Adaptive Planning) to manage planning cycles, scenario modeling, and financial reporting with efficiency and accuracy Apply AI-powered analytics tools to automate routine tasks, surface insights faster, and continuously elevate the quality of financial outputs This role rewards people who care deeply about the quality and timeliness of their work and who bring a collaborative, ownership-driven mindset to everything they do. Strong attention to detail — gross margin workbooks and capacity models are foundational to how we run the business, and getting them right matters Fast turnaround — leadership relies on timely analysis to make decisions; the expectation is responsive, not reactive Strong partnership instincts — you work closely with Operations and Commercial leaders and must earn their trust through consistent, high-quality support Av

Opportunity Overview: As Quality Specialist will implement quality measurements, scoring, and performance improvement data designed to improve operational efficiency while exceeding industry standards for quality performance. You will apply subject-matter expertise to guide and support the training and quality needs of Intake Operations. This includes building the success of the company through training and development. With a solid foundation in quality analysis, feedback, instructing/coaching; you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day QA tasks. Cohere culture is one of partnership and ownership. What you’ll do: Translate QA findings into clear insights and recommendations for operational leaders and cross-functional partners. Develop and deploy structured coaching sessions based on audit findings to improve accuracy, decision-making, and skill development. Create and ensure accuracy of SOPs, job aids, workflow guides, and new product readiness materials. Facilitate onboarding and ongoing upskilling sessions using adult learning principles and SME feedback. Lead QA/Training side of project implementations by operationalizing workflow changes, quality expectations, and training updates into the business. Partner with Product, Clinical, Client Services, and Operations to validate workflow changes and identify potential quality or compliance risks. Support change management by communicating process updates and aligning QA expectations across impacted teams. Serve as a subject matter expert and advisor to frontline leaders on quality trends, training needs, and operational readiness. Manage multiple concurrent priorities with independence, ownership, and accountability for deliverables, exercise discretion and independent judgment. Step into operational queues to maintain service levels and ensure continuity of operations, as needed during high-volume periods. Other duties as assig

Opportunity Overview: The Intake Specialist role is a key position supporting US healthcare operations by ensuring accurate and timely processing of patient and provider requests. In this role, you will support healthcare providers, internal clinical teams, and operations teams by collecting, reviewing, and processing information required for healthcare services and prior authorization workflows. As an Intake Specialist, you will manage healthcare requests received through multiple channels including phone, email, fax, and online platforms. You will be responsible for gathering required documentation, validating information, updating systems accurately, and ensuring requests are processed within defined turnaround times. This role requires strong communication skills, attention to detail, problem-solving ability, and the ability to work effectively in a fast-paced healthcare operations environment. What you’ll do: Provider/Customer Calling Support (Inbound & Outbound) Handle inbound and outbound calls with US healthcare providers and stakeholders. Process incoming healthcare requests received from US providers through Calls , fax, email, and electronic systems. Review medical documentation for completeness and accuracy. Validate required information needed for prior authorization and clinical review. Enter and update patient, provider, and request details accurately in healthcare systems. Identify missing information and coordinate with appropriate teams/providers for resolution. Maintain high standards of accuracy, quality, and productivity. Follow HIPAA guidelines and maintain confidentiality of patient information. Support process improvements and operational initiatives. Provide professional and timely support while addressing provider questions and requests. Document all interactions accurately in internal systems. Provide first-level resolution whenever possible. Escalate complex issues to appropriate teams. Maintain a customer-focused approach during ever

Opportunity Overview: We’re looking for a detail-oriented, proactive People Operations Partner to join our growing team in India and support the employee experience across the full employee lifecycle at Cohere Health. In this role, you’ll help deliver smooth, compliant, and employee-friendly HR processes from onboarding through exit, while building strong relationships with employees, managers, and cross-functional partners.At Cohere, People Operations is about creating a great employee experience through simple, reliable, and scalable processes. You’ll work closely with a collaborative team and contribute to the continued improvement of HR operations, employee support, and process documentation. The role is ideal for someone who brings strong execution skills, empathy, and a curiosity to learn and improve. What you’ll do Onboarding and employee experience Support end-to-end onboarding for new hires, from pre-boarding to post-joining follow-up. Coordinate with hiring managers, IT, payroll, and other stakeholders to ensure a smooth joining experience. Conduct or support new hire orientation sessions and ensure completion of required documentation. Maintain accurate employee records and onboarding trackers. Help improve onboarding checklists, templates, and employee communications. Benefits administration Support employee benefits processes by coordinating with internal teams and external vendors. Assist with annual enrollment and renewal activities. Respond to employee queries related to benefits, wellness, and related policies. Help maintain accurate benefits data and flag discrepancies for resolution. Leave management Manage leave administration support for statutory and company leave policies. Guide employees on leave processes and documentation in line with Indian labor law and company policy. Coordinate with employees, managers, payroll, and external partners for leave processing. Maintain accurate leave records and support return-to-work coordination. Assist wi

Opportunity Overview: We are looking for a dynamic and strategic HR Business Partner (HRBP) to join our People Operations team in India. This role will partner closely with business leaders to drive people strategy, enhance organizational effectiveness, and support a high-performance culture. The ideal candidate will bring strong HR generalist experience with deep exposure to business partnering, employee relations, performance management, and talent development within the Indian regulatory and cultural landscape. You should be a proactive problem-solver, an empathetic listener, and a trusted advisor who can balance business needs with employee well-being What you’ll do: You will work closely with leadership and cross-functional teams to align HR strategies with business goals. This role provides an opportunity to influence organizational growth and employee experience across key areas: Business Partnering: Partner with business leaders to understand goals and translate them into HR strategies Provide guidance on organizational design, workforce planning, and talent management Act as a trusted advisor on people-related matters Employee Relations: Manage employee grievances, disciplinary actions, and conflict resolution Ensure adherence to Indian labor laws and company policies Drive a positive and inclusive workplace culture Performance Management: Support goal-setting, performance reviews, and feedback processes Coach managers on performance improvement and employee development Identify high-potential talent and succession planning opportunities Talent & Engagement: Partner with Talent Acquisition for hiring strategies and workforce planning Partner with US People Business Partnership team to ensure solid communication and consistency of standards around talent and performance management Drive employee engagement initiatives, surveys, and action planning Support learning and development programs HR Operations & Compliance: Ensure compliance with Indian labo

Food Preparation Chop slice measure and assemble ingredients (mise en place) for daily service.Cooking & Plating Cook dishes according to precise recipes and plating standards.Station Management Keep the assigned work area clean organized and sanitary.Inventory & Stock Monitor stock levels handle deliveries and rotate food items to reduce waste.Team Support Guide junior helpers communicate clearly during peak hours and assist senior chefs. Address: Google Mtech - FS Hyd Survey No 116 117 119 128/AA and 129 Road No 2HyderabadTSINDIA500032 Facility: GOOGLE INDIA_FS HYD_SALARPURIA_CORE Qualification: Not Specified Experience: 4 - 6 years Preferred Gender: FEMALE Source: Sodexo India | Job Code: IJP574616

Chop slice measure and assemble ingredients (mise en place) for daily service.Cooking & Plating Cook dishes according to precise recipes and plating standards.Station Management Keep the assigned work area clean organized and sanitary.Inventory & Stock Monitor stock levels handle deliveries and rotate food items to reduce waste.Team Support Guide junior helpers communicate clearly during peak hours and assist senior chefs. Address: Google Mtech - FS Hyd Survey No 116 117 119 128/AA and 129 Road No 2HyderabadTSINDIA500032 Facility: GOOGLE INDIA_FS HYD_SALARPURIA_CORE Qualification: Not Specified Experience: 4 - 8 years Source: Sodexo India | Job Code: IJP574623

About the Team Being part of Meesho's Fulfilment and Experience (F&E) team as Cluster Head LM, will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-commerce users. We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles problem-solving. At Meesho, we’re trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-commerce in India and globally. We are firm believers in fun at work. With monthly F&E happy hour sessions, informal team outings, and internal virtual water cooler chat sessions, there’s never a dull moment with us About the Role As Cluster Head LM, you’ll own the onboarding and training of partners. You’ll also drive key operational metrics by regularly visiting their facilities in different cities in your area. You’ll take complete ownership of processes allotted to you and work with various stakeholders to achieve team goals. You’ll continuously work towards identifying gaps and providing recommendations for improving our processes. What you will do Own the onboarding and training of new partners for Last Mile operations in your cluster. Identify and onboard new partners onto the network on an ongoing basis Track and own the performance of different partners in your cluster Visit facilities to conduct audits and solve operational gaps Ensure compliance with operational processes Own and drive critical operational metrics end to end and achieve performance targets Continuously work towards identi

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals. Working alongside our affiliated law firms with Envoy, we are giving companies the tools they need to hire the best talent from around the world, send talent where it’s needed, and help support foreign workers and immigrants throughout the process. We’re a fast-growing, award-winning technology company, a leader in our space and are backed by some of the country’s leading venture capital and growth equity firms. As a result of continued growth, we are currently hiring Senior Immigration Paralegals to work within our office in Hyderabad, India . These roles require individuals with a strong immigration background, specifically in the field of US business/corporate immigration - this means, your experience will be skewed towards the processing of US employment-based visa applications . As our Senior Paralegal, you will be required to: Communicate and understand client US immigration requirements Work across the following types of visas: H-1B, L-1A/B, TN, EB-1/2/3, H-1B1, dependent and derivative cases, advance parole and work authorizations, AOS, and all phases of the employment-based Green Card processes Consistently focus on improving the accuracy while processing applications Maintain knowledge of industry changes and any alternations to the immigration laws Maintain an accurate record of cases and provide periodic updates as required Remain aware of regular USCIS updates Proactively identify the opportunities for process/ system improvement and work closely with lead, Technology QA and Development teams to implement To apply for this role, you should possess the following skills, experience and qualifications: Possess hands on experience in processing the complete end to end H1B / Green Card petition drafting and LCA p

Project Coordinator, Technology Operations Job Summary: We are seeking a proactive and detail-oriented Project Coordinator to join our Technology Operations team. The Project Coordinator will be responsible for coordinating planned projects, managing ad hoc tasks, and eventually taking ownership of projects under the guidance of our experienced team members. Key Responsibilities : Collaborate with Tech teams to coordinate planned projects. Follow up with team members on project deliverables and timelines. Schedule meetings, collect updates, and track progress towards project completion. Handle ad hoc project tasks, including logistical support and basic research. Gather performance metrics. Enter requisitions and new vendors into Oracle for procurement purposes. Conduct research and legwork for vendor management to support decision-making. Assist in documentation tasks such as formatting PowerPoint decks, meeting notes, and updating the Confluence wiki. Qualifications: Bachelor's degree in a relevant field or equivalent work experience. Previous experience in project coordination or project management, preferably in a software company or technology-related environment. Able to work in the Hyderabad office 3 days a week. Strong proficiency in Microsoft Excel and PowerPoint. Excellent communication skills, both verbal and written. Experience with Claude Code/Cowork or other Agentic AI tools is a plus. Certification in project management methodologies is a plus. Experience with tools such as Jira, Aha!, Sigma, and Confluence is a plus. Skills and Abilities: Proficient with AI or possesses a hunger to become proficient. Excellent at prioritizing competing priorities and aligning with project stakeholders on deliverables. Ability to work cross-functionally and influence outcomes. Self-driven with strategic thinking and attention to detail. Additional Information: This role offers the opportunity to contribute to the success of key initiatives and drive operational