Intake Specialist Voice

Opportunity Overview: We are seeking a Team leader, Intake to join our Intake Operations. In this role, as Team leader of Intake, you will work closely with the leadership team at Cohere and report to the Sr Director of India Operations. You will be responsible for providing supervision for the lead intake specialist and intake specialist team to meet or exceed operational objectives and metrics. You will leverage both your creative skills and communication skills to promote a high performing intake team. The Team leader of Intake will be highly organized in order to plan daily operational activities and provide oversight of the intake team. You will use your professionalism, personality, and communication skills to inspire the team to meet or exceed all performance standards. At a growing organization, this is a position that offers the ability to make a substantive mark on the company and its partners with exponential growth opportunities. What you’ll do: Gain a deep understanding of Cohere’s product and our health plan partners Provide daily operational direction to the intake staff. This includes interviewing new hires, training, coaching, mentoring, quality auditing, implementation and oversight of quality improvement plans identified based on trends and other process improvements Coordinates and provides day-to-day oversight of the intake staff Manage workload balancing needs of the intake team Assist in addressing case escalations and provider issues HR management to include performance evaluations, 1:1’s with the lead intake specialist and intake staff, payroll Other duties as assigned ISMS roles and responsibilities Good knowledge of Information practices. Assist the manager in all the information security activities implementation and maintenance process. Ensuring the team and imparted with Competence related to Information security Responsible for implementation of security policies and procedures and report any issues

Opportunity Overview: As Quality Specialist will implement quality measurements, scoring, and performance improvement data designed to improve operational efficiency while exceeding industry standards for quality performance. You will apply subject-matter expertise to guide and support the training and quality needs of Intake Operations. This includes building the success of the company through training and development. With a solid foundation in quality analysis, feedback, instructing/coaching; you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day QA tasks. Cohere culture is one of partnership and ownership. What you’ll do: Translate QA findings into clear insights and recommendations for operational leaders and cross-functional partners. Develop and deploy structured coaching sessions based on audit findings to improve accuracy, decision-making, and skill development. Create and ensure accuracy of SOPs, job aids, workflow guides, and new product readiness materials. Facilitate onboarding and ongoing upskilling sessions using adult learning principles and SME feedback. Lead QA/Training side of project implementations by operationalizing workflow changes, quality expectations, and training updates into the business. Partner with Product, Clinical, Client Services, and Operations to validate workflow changes and identify potential quality or compliance risks. Support change management by communicating process updates and aligning QA expectations across impacted teams. Serve as a subject matter expert and advisor to frontline leaders on quality trends, training needs, and operational readiness. Manage multiple concurrent priorities with independence, ownership, and accountability for deliverables, exercise discretion and independent judgment. Step into operational queues to maintain service levels and ensure continuity of operations, as needed during high-volume periods. Other duties as assig

Opportunity overview The Learning & Development Specialist will work in support of the UM Service Operations Team at Cohere Health who conduct reviews and decision Prior Authorization requests for a patient’s medical insurance. You will implement training processes to improve staff performance and onboard new hire employees to the Cohere Operations teams, You will provide support to all functions within the Training & Quality department. With a solid foundation in Training, you are expected to be flexible and nimble in your role to manage short- and long-term projects as well as dealing with day-to-day tasks. What you’ll do: Facilitate training for the New Hire onboarding and continuous improvement of the Service Operations Staff Work with onshore teams to Develop and maintain Training materials Perform Quality Audit checks as required Coach team members for improvement Provide reporting on performance and key areas of Training Performance to Sr Leadership Lead and facilitate training programs for new-hire onboarding and ongoing development, ensuring Service Operations staff are fully prepared to meet performance, quality, and compliance expectations Design, develop, and continuously refine training materials, job aids, and workflow documentation to support new products, process changes, and organizational initiatives Conduct judgment-based quality audits across operational workflows, applying clinical and operational standards to evaluate accuracy, compliance, and readiness Provide targeted coaching and performance improvement guidance, using audit findings and behavioral insights to elevate competency, accuracy, and decision-making across teams Analyze training and quality data to identify trends, performance gaps, and opportunities, synthesizing insights into clear recommendations for senior leadership Build and deliver regular reporting on training outcomes, competency progression, audit results, and operational readiness, shaping leade

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Procurement team provides services to the businesses that are the backbone for Stripe. Stripe's newly revamped broader Procurement organization consists of Third Party Risk, Strategic Sourcing, Supplier Deal Management, Procurement Enablement, AP and T&E. To facilitate supplier deals with Strategic Sourcing and the business, we created a new Supplier Deal Management (SDM) team in 2022. This instrumental function builds an efficient supplier contracting process, reduces friction for business leaders, works in partnership with TPRM and Legal to minimize risk, and increases the velocity at which Stripe can engage key suppliers. SDM's mission is to drive agreements efficiently via appropriate channels, bringing structure to the overall contracting process in partnership with stakeholders while providing a customized and guided user experience and effectively managing value and risk for Stripe. What you'll do We're looking for a Supplier Deal Management Specialist to join our growing team. This individual will help us improve the user experience by processing and reviewing supplier contracting requests according to the following steps: Intake FAQ—Answer initial questions and educate DRIs on the overall risk assessment and supplier contracting process Contract Preparation—Conduct initial review of contractual terms (or assemble appropriate Stripe templates) and prepare agreements for legal review according to defined guidelines Partner wit

Category: Home furnishing Roles and Responsibilities Role: Work closely with Category Manager to drive the business in the relevant category with focus on growth and increasing the market share. Manage relationships with brand partners & establish Myntra as the preferred destination for customers as well as brand partners. Responsibilities: Intake / OTB management - Monitor inventory situation & plan inwards based on the DOH plan & plan timely RTVs Selection – making season level buy plans / assortment plans, based on past performance & growth / revenue targets to ensure that the category is well represented Review style level performance based on metrics such as ROS, Sell thru, RPI, RGM Category visibility planning & interventions – planning banners for respective brands and raising banner requests on time Identify gaps in product offerings & subsequently introduce / onboard new brands / categories Managing pricing (SOR / OR) – follow up with brands on securing timely discounts and updating the same, control pricing internally as per planned GM / RGM. Working closely on OR discounting based on profitability requirements Be an effective bridge between brands & internal teams for all communications Operational excellence: Should have prior experience or enough knowledge & confidence to manage merchandising operations, inbound planning, cataloguing & discount monitoring Qualifications & Experience Graduate from NIFT or other reputed institution 3-4 Years of relevant experience in Apparel buying / planning / merchandising Understanding of planning & Inventory management (Understanding of E-comm will help) Willingness to learn, innovate, take initiatives Strong MS Excel skills & understanding of data analytics Customer centric, creative & analytical problem-solving mindset Ability to work as part of a team & collaborate with others Should be good at multitasking & tim

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: As Senior Product Manager for Case Management, you will own the product area that moves insurance cases through their lifecycle — from new-business intake and requirements orchestration through underwriting, issuance, and placement. You will lead the product life cycle for this domain, partner closely with Engineering, and work across Zinnia’s Product Organization to keep the case-management experience aligned with company strategy while delivering measurable value to carriers, distributors, and policyholders. WHAT YOU’LL DO: Own the product roadmap and lifecycle for Zinnia’s case-management capabilities across the new-business and underwriting workflow - intake, requirements gathering, status tracking, and case placement - spanning distributor and carrier touchpoints on our platforms. Lead technical discussions with Engineering teams and manage technical and business requirements end to end. Partner with cross-functional teams to ensure product requirements are met, evaluate product performance, and transition features from development to commercialization. Define delivery and deployment timelines for new product, feature, maintenance, and corrective/service-pack releases. Ensure the technology and architectural roadmap aligns with and supports the product and business roadmap. Act as a customer liaison on technical matters related to product integration, custom development, and requ