Account Manager

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.  The Account Manager role plays a pivotal role in guiding our strategic vision. Tasked with uncovering growth opportunities, managing client concerns, and leading strategic initiatives, the Account Manager is a key contributor to the Operations teams. What You'll Do:

• Collaborate with internal teams spanning Sales, Field Operations, Centralized Services, Product Management, and Implementation to ensure that projects align with client needs and expectations.

• Gain a deep understanding of client portfolios, partnering with clients to tailor growth strategies.

• Serve as the go-to contact for client communications, fostering robust relationships and exploring joint collaboration avenues.

• Monitor market developments, client feedback, and industry shifts to frame growth strategies that resonate with client and organizational goals.

• Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.

• Document client interactions, sales endeavors, and growth metrics to inform strategic direction.

• Achieve or exceed targets related to account growth and upsell according to plan.

• Work collaboratively with clients to ensure projects stay within allocated budgets, making necessary adjustments for unforeseen costs.

• Actively solicit feedback from clients on satisfaction, areas of improvement, and any other service needs.

• Proactively monitor and report client KPI and success metrics

• Other duties as assigned.

What You'll Need:

Professional Skills

• Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.

• Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.

• Financial analysis capabilities to make informed decisions based on financial data and profit margins.

• Conflict resolution expertise to address and resolve potential disputes effectively.

• Technical proficiency or awareness of the tools and techniques used in multifamily renovations.

• Time management skills ensuring efficient handling of multiple accounts and projects.

• Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.

Role Specific Skills

• Exceptional communication, negotiation, and presentation skills, vital for client interactions and stakeholder management that lead to deep relationships.

• Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.

• Financial analysis capabilities to make informed decisions based on financial data and profit margins.

• Conflict resolution expertise to address and resolve potential disputes effectively.

• Technical proficiency or awareness of the tools and techniques used in multifamily renovations.

• Time management skills ensuring efficient handling of multiple accounts and projects.

• Stakeholder management skills to liaise effectively with property owners, contractors, and other relevant parties.

Minimum Qualifications

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