In this role, you will play a key part in strengthening and growing relationships with existing customers using our ComplyWorks and SafeContractor solutions. Your primary responsibility will be to guide customers through the renewal process by demonstrating the value of our contractor management solutions while maintaining high levels of customer satisfaction and engagement. With strong experience in commercial renewals, you understand consultative selling techniques and know how to identify customers’ specific needs and recommend suitable solutions. Your proactive approach and excellent listening skills will make you a trusted partner to our customers. Advanced proficiency in English and French: This requirement is necessary because the position involves regular verbal and written communication with customers, partners and/or our international offices. Own and proactively manage the end-to-end customer renewal process, ensuring timely contract renewals and revenue retention. Engage customers ahead of renewal milestones to understand business needs, address concerns, and secure successful renewal outcomes. Manage renewal-related escalations by collaborating with internal stakeholders and external customer contacts to drive resolution. Develop and execute retention strategies that reduce churn, maximize renewal rates, and support customer satisfaction. Identify appropriate expansion opportunities during renewal discussions and partner with relevant teams to support growth where applicable. Fluency in both French and English is required. A minimum of two years of experience in sales and/or renewal-focused roles. Experience with both developing new opportunities (“hunting”) and growing existing accounts (“farming”) in a fast-paced work environment. A passion for sales and renewals, with a desire to grow your career in this field. A demonstrated track record of achieving successful customer renewals. You never consider “no” to be the final answer. Proficiency with Micro
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Role overview
Job description
Veriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries — including Oil & Gas, Mining, Utilities, and Manufacturing — and be accountable for their retention, growth, and long-term success. This is a revenue-carrying role, not a service role. You will defend and expand your book of business by deepening relationships, driving adoption, and uncovering net-new opportunity within existing accounts — turning satisfied customers into growing ones. 1. Own the Book — Retention First • Carry full accountability for gross retention and renewal outcomes across your portfolio • Run a disciplined renewal motion: early engagement, clear value recaps, and proactive risk man
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7
Posted 30d
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Department · Sales

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Alcumus
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C$123.9K – C$196K/yr
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