Administration Assistant

Davies are looking to recruit a Customer Relations Administrator to join our team on a 12 month contract in our Stoke office . As a Customer Relations Administrator, you’ll be ensuring our policyholders and clients receive exceptional service and a speedy resolution to their insurance claim queries. There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience or experience handling data subject access requests, it’s transferable skills and qualities that we value here at Davies. Communicating professionally with a variety of people including customers, insurers, suppliers and colleagues around the country Assessing and acknowledging all data or information requests as appropriate Co-ordinate the collation of all data relevant to data subject access requests Efficiently handling client and policyholder queries, whilst following standard procedures Ensuring compliance with our contractual and regulatory requirements Recording full and accurate updates within our systems Contributing to a happy team working environment Previous experience with handling data subject access requests would be advantageous A professional and adaptable communication style – both written and verbal Efficient administrative skills A keen eye for detail Strong numeracy, literacy, and IT skills A proactive attitude, and an enthusiastic approach Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan