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Role overview
Job description
The opportunity We are currently looking for a Aftersales Lead which internally will be called Customer Service Lead. This person will be a key member of Polestar`s Customer Service Operations team where you will serve as a primary point of contact for workshops and external partners, where you will ensure smooth communication and collaboration, be responsible for coordinating service operations, addressing queries and providing support to workshops and partners to maintain a high service standard. A strong technical understanding of modern vehicles is a key requirement for this role. As Aftersales Lead, you will be responsible for driving product quality by identifying quality trends, analyzing field data, and leading investigations into vehicle-related issues. Working closely with engineering, service partners, and cross-functional teams, you will ensure that product concerns are escal
…What they are looking for
Skills & requirements
Qualification
Solid experience within automotive aftersales, service network operations, or customer service management. Relevant degree in Business, Finance, Engineering, or equivalent professional experience. Experience from the Polestar Service Network is considered a strong advantage. Demonstrated ability to lead cross-functional projects and drive business and service improvements. Strong data analysis capabilities with a track record of turning customer and operational insights into measurable results. The process If you find the position interesting and the above description matches your ambitions, be sure to apply. Our selection process is ongoing, and the job advert will remain open until it’s filled. The Polestar journey is an electric one.
Department · Customer Experience
Hiring company
Polestar
Passion and emotion drive us, electricity and innovation drive our cars. We are all in, guiding our industry forward through pure, progressive, performance.
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