Aftersales Lead Norway in Oslo

The opportunity We are currently looking for a Aftersales Lead which internally will be called Customer Service Lead. This person will be a key member of Polestar`s Customer Service Operations team where you will serve as a primary point of contact for workshops and external partners, where you will ensure smooth communication and collaboration, be responsible for coordinating service operations, addressing queries and providing support to workshops and partners to maintain a high service standard. A strong technical understanding of modern vehicles is a key requirement for this role. As Aftersales Lead, you will be responsible for driving product quality by identifying quality trends, analyzing field data, and leading investigations into vehicle-related issues. Working closely with engineering, service partners, and cross-functional teams, you will ensure that product concerns are escalated, root causes are identified, and corrective actions are implemented. Strong technical competence, analytical skills, and a passion for improving product quality are essential for success in this role. This position is located at Polestar Norway HQ in Fornebu, Oslo. This role will mainly work onsite to really connect with your department and be able to better collaborate with the rest of our Polestar team. With this new position our Customer Service team will grow from one to two people where both will report directly to our Head of Customer Experience. Frequent business travel to our serv