TA
ExcelCustomer Service
TA
Role overview
Job description
Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!
Our core values:
Integrity – We do what’s right, even when no one is looking.
Improvement – We do it well. Then we do it better.
Caring – We put ourselves in others’ shoes.
Authenticity – We like people, not pretense.
Determination – We kick down walls.
We have everything except you
Join our team at Trail Appliances as a Service Technician, where you'll play a vital role in diagnosing and repairing appliances in our customers’ homes. Whether you're a certified technician or working toward your certification, this position offers hands-on experience, mentorship, and the opportunity to grow in a fast-paced, customer-focused environment.
You’ll be responsible for evaluating appliance issues, completing repairs using manufacturer documentation, and delivering an exceptional service experience aligned with Trail’s
values.
As a Service Technician, you will:
Evaluate, diagnose, and repair a wide range of appliances (laundry, kitchen, refrigeration).
Recommend and order required parts for effective repairs.
Complete and submit all paperwork (repair reports, parts usage, etc.) in a timely manner per company standards.
Maintain a clean and organized vehicle and work environment.
Provide professional and courteous service at all customer touchpoints.
Use service manuals and bulletins to perform accurate diagnostics.
Communicate repair findings clearly to customers and escalate concerns as needed.
Follow all health and safety standards and maintain equipment in safe working conditions.
Support junior apprentices and actively engage in training opportunities.
To be successful in this role you should:
Have an Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC.
Have a certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable.
Have a Valid Class 5 Driver’s License with a clean abstract.
Have a “C” Gas Ticket issued by Technical Safety BC (required for gas appliance repair).
Have CFC/ODS (Refrigerant Handling) Certification, from a recognized provider (e.g., HRAI or BCIT).
Have a minimum of 3 years’ experience servicing major appliance brands.
Have a proven mechanical aptitude and troubleshooting abilities.
Experience with sealed system repairs (refrigeration units) is an asset.
Have an exceptional communication, time management, and interpersonal skills.
Be Detail-oriented with a customer-first attitude.
Why join Trail:
Extended Health Benefits
Merit Performance
Generous employee discounts
Gym membership discount
Professional Development Programs
Employee Recognition Program
Company events
Paid Volunteer
INDHP
We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?
About this listing
- Source: Trail Appliances Ltd.'s official careers site (via Lever) · last confirmed on the source 26 Oct 2026
- First seen by Jobiba 26 Oct 2026
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Role market pulse
How Technician demand looks in Canada
Live jobs
154
Posted 30d
11
30d movement
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Remote share
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Salary listed
3.2%
Salary trend 1Y
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What they are looking for
Skills & requirements
Qualification
Whether you're a certified technician or working toward your certification, this position offers hands-on experience, mentorship, and the opportunity to grow in a fast-paced, customer-focused environment; To be successful in this role you should: Have an Appliance Service Technician Certificate of Qualification (C of Q) or enrollment in a registered apprenticeship program through SkilledTradesBC; Have a certificate from an accredited institution (e.g., Kwantlen Polytechnic University, BCIT) if applicable; Have a Valid Class 5 Driver’s License with a clean abstract
Department · Logistics
Hiring company
Trail Appliances Ltd.
Finance & Banking
View the company profile, current openings and hiring details.
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