DC
Vancouver, British Columbia, Canada
C$151K – C$189K/yr
PythonAWSMachine LearningAI
D
Role overview
Job description
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseba
…About this listing
- Listed from a Greenhouse careers board
- Posted 17 Jul 2026
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What they are looking for
Skills & requirements
Qualification
Build advanced LLM-based features, including reasoning, multilingual and multimodal processing, and agents; Skills you’ll bring Master’s or PhD degree in Linguistics, Computational Linguistics, Computer Science, Machine Learning, or related fields; 2+ years of NLP industry experience for Master’s degree holders or 1+ years for PhD degree holders; A broad understanding of current LLM model architectures and techniques for tuning and optimizing LLMs
Department · 214 - AI Engineering
Hiring company
Dialpad
We want to get to know you! 🚀 If you're passionate about what you do and think you’d be a great fit, feel free to apply to any open role that matches your skills and interests. We’d love to hear from you!
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