Assistant Manager - Central Operations

About Us: Zippee improves customer loyalty & RTOs for India’s top consumer brands by enabling Quick Commerce via their websites. Brands connect their online store to our platform in just a few clicks & can kickstart 30-Min/60-Min/120-Min/Same-Day Delivery for consumers through our dark store network across India. Our team is ex. Retention Science, oracle, Blinkit, and from institutions like Hindu College, BITS Pilani, and University of Southern California. Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip). Learn more at www.zippee.delivery. Job Description: Zippee is looking for ambitious and analytical Assistant Managers - Central Operations to join our Gurugram team. You'll own the performance of our Quick Commerce network across dark stores, last-mile delivery, and fulfilment, driving speed, reliability, and cost efficiency at scale. This is a high-ownership role with a steep growth trajectory, working closely with City Operations, Product, Tech, and Customer Success teams to solve operational challenges and improve network performance. We're looking for someone who thrives in a fast-paced, high-pressure startup where ownership is everything. What you will do: Own central operations across dark stores, last-mile delivery, and same-day fulfilment. Monitor and improve network KPIs including SLA adherence, delivery TAT, first-attempt success rate, rider productivity, and cost-per-order. Identify operational bottlenecks and drive process improvements across fulfilment and last-mile operations. Work closely with Product, Tech, Finance, and City Operations teams to automate workflows and improve operational efficiency. Support new city launches, dark store expansion, operational audits, and network optimization across India. Build MIS dashboards and operational reports to enable data-driven decision-making. Qualifications: 4-8 years of experience in Central Operations, Last-Mile Operations, Supply Chain, Logistics, or Quick Commerce. Bachelor's degree in Business, Operations, Supply Chain, or a related field; MBA preferred. Strong analytical skills with advanced Excel/Google Sheets proficiency and experience working with operational dashboards. Hands-on experience managing delivery SLAs, fulfilment operations, rider performance, and operational metrics. Strong stakeholder management and problem-solving skills. High ownership mindset with willingness to travel for operational execution. Must have your own laptop. What you'll get: Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era. Steep learning and growth curve. Annual company retreat.