Associate Store Manager

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free.  Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space.  We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon.  We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix, Kt by Knix, and Mntd.  Come join us if you are looking for a purpose-driven and authentic career! As an Associate Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming, confidence-building experience from the fitting room to the sales floor. You are the performance driving force of your location. You don't just manage a store; you own the business, driving high-stakes results through a relentless focus on KPIs and a culture of radical accountability. You lead from the floor, balancing operational excellence with genuine human connection in a fast-paced environment. Coaching and developing people energizes you! You empower Assistant Managers, Key Leads, and Sales Associates to grow, perform, and succeed together. At your core, you’re a resilient, motivated leader who inspires teams, builds community, and delivers meaningful results through a world-class customer experience. What's in it for you (Benefits and Perks)

Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases.

Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions

Family - A Parental Leave Top-Up Program up to 80% of your salary

Savings and Retirement: Company GRSP Program that matches up to (3%) of your pay

Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work

Product Discount - Generous employee discounts that offer up to 50% on your favourite Knix products

Career Advancement - Monthly, quarterly, and semi-annual awards and recognition and the opportunity to advance in your career - We are growing FAST

About You

You are a collaborative leader who thrives acting as the right hand to a Store Manager.

You have a pulse on what Knix customers want and know how to attract, engage, and delight them throughout the client experience.

You thrive in a dynamic environment, bringing strong critical thinking skills to quickly assess situations and make informed decisions on the sales floor.

You understand what we all experience in fitting rooms and are a natural at making others feel comfortable.

You have business acumen to support critical thinking, a bias for action when decision-making, and an entrepreneurial mindset when problem-solving.

You’re a people-first leader who empowers + engages their team to drive business results.

You’re passionate about our customers and inspired by Knix and our mission.

The Opportunity

Sales & Floor Leadership: Proactively drive sales volume by acting as the primary floor leader. Model best-in-class selling behaviors and provide real-time coaching to Assistant Managers and Associates to maximize sales and balance service.

KPI Management: Partner with the Store Manager to analyze business trends. Take ownership of specific KPIs (e.g., Conversion, UPT), creating action plans to influence them and pivoting floor coverage based on business needs.

Operational Excellence: Lead the "back of house" and operational standards, including training the team on cycle counting, inventory management best practices, shipment processing, and loss prevention to ensure stock accuracy.

Visual Merchandising: Ensure team members maintain the visual standards of the store at all times; assist in floor sets and merchandising updates to create a world-class shopping experience.

Marketing & Events: Execute on-the-ground logistics for special events and community building initiatives, utilizing marketing collateral to drive traffic and engagement.

Talent Development: Partner with the Store Manager on recruitment, hiring, and retention strategies. Take a lead role in the orientation and onboarding of new hires to ensure a memorable employee experience.

Strategic Support: Support with the openings and operations of future stores and pop-ups for Knix as needed. Deputize for the Store Manager in their absence, assuming full accountability for store operations and team performance.

Qualifications

Previous experience in a retail management role (Assistant Manager level or higher) leading a team in a high-volume environment.

Proven ability to coach and develop layers of leadership (mentoring Assistant Managers or Supervisors is a plus).

Demonstrated experience in driving specific KPIs and understanding how operational efficiency impacts the bottom line.

The ability to problem solve and exercise appropriate decision-making to produce optimal results in a fast-paced setting.

Experience planning + executing community events both in-store and out-of-store is an asset.

Open availability to ensure business needs are met including evenings, weekends, and holidays.

Compensation & Care   Transparency is at the heart of everything we do, including how we pay. The posted expected hourly rate for this role represents candidates developing new skills within the position. Increased rates represent those who are more proficient or have achieved mastery and deep institutional knowledge over time.    Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not just your shift. That’s why for permanent full-time employees, we cover 100% of the premiums for extended health and dental plans from your first day. You’ll also gain access to mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.   Beyond vacation, we provide paid sick days for full-time employees to help you recover. Store Managers and Assistant Store Managers also receive 3 Floater Days annually to help achieve a healthy work-life blend.   When your family grows, we’re there for you. Our Paid Parental Leave plan tops up salary to 80% for eligible permanent, full-time employees. We also invest in your future with a RRSP matching program for permanent full-time team members. Plus, you’ll enjoy a 50% discount on Knix products because we want you to love what you sell.   AI Disclosure Statement   We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.   How we Hire   Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.