B2B Customer Experience Manager

Qualification

3–5+ years of experience in customer experience, account management, customer success, wholesale operations, e-commerce operations, or B2B customer support. Experience supporting business customers, wholesale accounts, bulk orders, corporate gifting programs, or retail marketplace operations. Strong understanding of order management, inventory coordination, shipping and fulfillment, and post-purchase support. Excellent written and verbal communication skills, with the ability to build trusted relationships with business customers. Strong project management and organizational skills, with the ability to manage multiple accounts, orders, and deadlines simultaneously. Demonstrated ability to troubleshoot issues, manage escalations, and coordinate solutions across multiple teams. Proficiency with customer service platforms, order management systems, CRM tools, and spreadsheets. A proactive, detail-oriented mindset with a strong sense of ownership and accountability. Nice to Have: Experience with wholesale marketplaces such as Faire or similar B2B retail platforms. Experience managing corporate gifting, employee gifting, client gifting, or seasonal gifting programs. Familiarity with e-c