Backend Engineer - Enterprise

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role Dialpad’s Quality Engineering team ensures the reliability, scalability, and seamless customer experience of our AI-first communications platform across third-party integrations and enterprise workflows. As a Sr. QA Engineer, you will own the quality strategy and release readiness for assigned product areas, partnering

About Appier Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. About the role Appier’s solutions are powered by proprietary deep learning and machine learning technologies to empower every business to use AI to turn data into business insights and decisions. As a Software Engineer, Data Backend, you will be involved in helping to build critical components of this platform. Responsibilities Design, develop, and maintain RESTful APIs using Python. Build and manage robust data warehouses utilizing ClickHouse, Trino/Presto and Pinot. Design and develop data pipelines using Apache Airflow and Apache Spark. Work closely with cross-functional teams to develop automation tools that streamline daily operations. Implement state-of-the-art monitoring and alerting systems to ensure optimal system performance and stability. Address queries from applications in a timely and effective manner, ensuring high client satisfaction. Work on cloud platforms such as AWS and GCP, leveraging their capabilities to optimize data operations. Utilize Kubernetes (k8s) for container orchestration to facilitate efficient deployment and scaling of applications. About you [Minimum qualifications] BS/MS degree in Computer Science 5+ years of experience in building and operating large-scale distributed systems or applications Experience in Kubernetes development, Linux/Unix Experience in managing data lake or data warehouse Expertise in developing data structures, algorithms on top of Big Data platforms Ability to operate effectively and independently in a dynamic, fluid environment Ability to wor

About Appier Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. About the role Software engineers (Ad Cloud Bidding) at Appier Tokyo office build a wide range of platforms and services that interconnect data and AI with our customers and users. As a Staff Software Engineer , you will play a critical role in designing and building scalable and performant backend architecture, owning and driving the technical roadmap for sizable projects or services. You will also take responsibility for service operations – ensuring reliability, availability, and efficient deployment of large-scale distributed systems. Responsibilities Engage in the design of large-scale backend systems and distributed services Contribute to technical roadmap and planning Collaborate with cross-functional teams to deliver robust and high-performance systems Troubleshoot production issues and contribute to root cause analysis Ensure high reliability through best practices in service operation, monitoring, and deployment Participate in on-call rotations and lead incident response when required About You [Minimum qualifications] 8+ years of experience in software development Proficient in modern C++ programming (C++11 and later) Familiar with Unix/Linux environments Solid understanding of system programming Experience in developing low-latency (millisecond-scale) and high-throughput (>1K QPS per machine) systems Experience in service optimization and performance tuning Strong sense of ownership and good problem-solving skills [Preferred qualifications] Experience in modern build systems Experience in operation automation tools Ex

About Appier Appier is an AI-native Agentic AI as a Service (AaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information. About the role Software engineers (Ad Cloud Bidding) at Appier Tokyo office build a wide range of platforms and services that interconnect data and AI with our customers and users. As a Senior Software Engineer , you will contribute to building scalable backend systems while also participating in service operation activities, including deployment, monitoring, and incident response, to ensure reliable and high-performing distributed services. Responsibilities Design, implement, and optimize backend services Participate in code reviews and contribute to system design discussions Collaborate with cross-functional teams to deliver robust and high-performance systems Troubleshoot production issues and contribute to root cause analysis Support system deployment, monitoring, and maintenance in production environments Participate in on-call rotations and lead incident response when required About You [Minimum qualifications] BS/MS degree in Computer Science or related fields 3+ years of experience in software development Experience in modern C++ programming (C++11 and later) Familiar with Unix/Linux environments Good interpersonal and problem-solving skills and strong sense of ownership [Preferred qualifications] Good understanding of system programming Experience in developing low-latency (millisecond-scale) and high-throughput (>1K QPS per machine) systems Experience in service optimization and performance tuning Experience in modern build systems Experience in operation automation tools [Language] Fluent in English or Chinese. Open to

About Appier Appier (TSE: 4180) is an AI-native Agentic AI as a Service (AaaS) company that empowers businesses to create value through cutting-edge AdTech and MarTech solutions. Founded in 2012 with the vision of “Making AI Easy by Making Software Intelligent,” Appier helps businesses turn AI into ROI through its Ad Cloud, Personalization Cloud, and Data Cloud—each powered by Agentic AI that enables autonomous, adaptive, and real-time decision-making. Today, Appier operates 17 offices across APAC, the US, and EMEA, and is listed on the Tokyo Stock Exchange. Learn more at www.appier.com. About Ad Cloud Serving Services Team At Appier's Ad Cloud Team Serving Services Team, we build and maintain the critical systems that power the core of Appier's advertising technology. These systems handle massive, high-concurrency, real-time requests, and ensure the stability, low latency, and high performance of our ad delivery. Our SRE professionals are crucial in guaranteeing these services remain reliable under extreme loads, continuously enhancing product availability and performance through innovation and automation . Responsibilities Lead the design and development of scalable, high-performance, and reliable backend services for real-time ad recommendation, data serving, and core ad tech infrastructure. Drive technical roadmap and ownership for sizable projects, ensuring the delivery of robust and efficient solutions within the Ad Cloud ecosystem. Optimize critical system components for latency, throughput, and resource utilization, including database interactions (e.g., MongoDB sharding, ClickHouse optimizations) and network architecture. Enhance system observability, incident management, and operational excellence by implementing comprehensive monitoring, alerting (e.g., Grafana, Prometheus), and refining production SOPs. Collaborate closely with product managers and scientists to translate business requirements into technical designs and ensure seamless integr

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your Role As a Sales Engineer, you’ll own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirement