Banking Ops Associate

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. We are looking for a Bank Transfer Operations Representative to join the Global Bank Transfer team in Hong Kong. Full time | Hybrid | Hong Kong What you’ll do: Manage daily communication with banking providers – via email, phone calls or other communication channels Monitor transactions – statuses, rates, fees Respond timely to ad hoc tasks to avoid delays/crisis Monitor account balances of banking providers Check refunded transactions with our banking providers Answer questions regarding bank transfers and support other departments within Payoneer Reconcile transactions in the database Who you are Strong team player, problem solving mindset Proactive working attitude, willing to take ownership Detail oriented Microsoft Office – proficient in Excel and Outlook Excellent written and verbal communication skills in English Good communication and service skills • University graduate One year experience in Banks/Fintech industry Not a must but a great advantage: SQL - advantage The Payoneer Ways of Working Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. Do it. Own it. Being fearlessly accountable in everything we do. Continuously improve Always striving for a higher standard than our last. Build each other up Helping each other grow, as professionals and people. If this sounds like a business, a community, and a mission you want to be part of, apply today. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.