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ActiveSeen 4h ago

Bilingual Manager, Claims Contact Centre

Securian Canada·📍 Toronto, Ontario

Employment

FULL TIME

Work mode

Hybrid

Experience

2+ years

Salary

C$65K – C$95K/yr

Role overview

Job description

What we do every day to be our very best Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work. Who we need As Manager, Claims Contact Centre Operations, you will be responsible for leading the Claims Contact Centre team, driving individual and team performance, ensuring timely and accurate claim intake and customer support, and producing operational reports for stakeholders, including the Claims Leadership team. In addition to delivering strong results within the Claims Contact Centre, you will represent Claims Operations when working with internal and external partners and contribute to business analysis, quality assurance, training, and continuous process improvement across the end-to-end customer claims experience. T

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About this listing

  • Source: Securian Canada's official careers site (via Pinpoint) · last confirmed on the source 26 Oct 2026
  • First seen by Jobiba 26 Oct 2026

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What they are looking for

Skills & requirements

recruitmentcustomer service

Qualification

Post-secondary diploma/degree or a combination of equivalent work experience; Minimum of two years of experience in team management, ideally in claims, insurance operations, or within a financial institution; Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants

Department · Claims

Hiring company

Securian Canada

Finance & Banking

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