Active2mo ago

BPO - Customer Service Representative (For Pooling)

Unity Communications·📍 Paranaque City, National Capital Region, Philippines

Employment

FULL TIME

Work mode

Hybrid

Experience

SENIOR LEVEL

Salary

Not disclosed

Salary not disclosed

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Overview Requirements Company Similar jobs

Role overview

Job description

We are building a talent pool of Customer Service Representatives (CSR) who will handle customer interactions across various accounts. This role is ideal for individuals who are customer-focused, detail-oriented, and capable of delivering excellent service in a fast-paced environment. Key Responsibilities Handle inbound and/or outbound customer interactions via phone, email, or chat Address customer inquiries, concerns, and complaints in a timely and professional manner Provide accurate information about products, services, and company policies Resolve customer issues while ensuring high levels of satisfaction Document interactions and maintain accurate customer records in the system Follow standard operating procedures and meet performance metrics (e.g., AHT, CSAT, resolution time) Escalate complex issues to the appropriate team when necessary Maintain confidentiality and comply with co

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About this listing

Source: Unity Communications's official careers site (via Recruitee) · last confirmed on the source 2 Nov 2026
Posted 10 Aug 2026

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What they are looking for

Skills & requirements

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Qualification

Qualified candidates will be contacted once a suitable account or campaign becomes available

Hiring company

Unity Communications

Finance & Banking

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