JOIN OUR TEAM As a Senior Customer Care Country Manager , you will take ownership of leading and developing a team dedicated to delivering a premium service experience for our DACH customers. As our most important market, DACH plays a central role in shaping our success, making this position highly impactful. Our mission is to provide efficient, empathetic, and solution-oriented support that strengthens customer loyalty and reflects our brand values at every touchpoint. You will act as a central partner across teams, ensuring that our front office runs smoothly, KPIs are achieved, and best practices are continuously developed. This position is permanent and based in Munich . WHAT YOU'LL DO Lead, coach, and develop the Front Office team for the DACH market Ensure high-quality, customer-centric service delivery across all touchpoints Monitor, analyse, and optimise daily operations and KPIs in close collaboration with the Workforce Management team Act as an escalation point for complex customer cases Collaborate closely with the Quality, Training, Logistics, and Product teams Drive process improvements and implement best practices in Customer Care together with the Content team, utilising AI and automation where applicable YOU COME WITH Solid background in Customer Care with proven leadership experience Proven track record in managing teams and achieving operational KPIs Excellent communication and problem-solving skills High empathy and a customer-first mindset Strong organisational and prioritisation skills in a fast-paced environment Fluency in German and English, both written and spoken WHY WESTWING If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it. At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living. Here is what you can look forward to: A high-performance culture built on trust, feedback and co
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Role overview
Job description
JOIN OUR TEAM As a Brand Partner Manager / Brand Buyer (m/f/d) , you will play a key role in shaping and growing our premium Home & Living portfolio across international markets. In this role, you will drive strategic brand partnerships, optimise commercial performance, and ensure an attractive assortment for design-conscious customers. We are looking for a commercially driven and analytical professional with strong negotiation skills, a passion for premium brands, and a deep understanding of the e-commerce landscape. This position is permanent and based in Munich . WHAT YOU'LL DO Build and maintain strong, long-term relationships with international premium brand partners Negotiate and secure competitive commercial terms, marketing agreements, and access to attractive product assortments to drive mutual growth and profitability Identify new business opportunities and develop strategic in
…About this listing
- Listed from Westwing's careers site via Personio · last confirmed on the source 19 Oct 2026
- Posted 5 Oct 2026
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What they are looking for
Skills & requirements
Department · Commercial
Hiring company
Westwing
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