Business Analyst

Job Title: Salesforce Business Analyst (3–5 Years Experience) Job Summary We are looking for a Salesforce Business Analyst with 3–5 years of experience who brings a strong mix of business analysis, Salesforce platform knowledge, and hands-on configuration expertise. The ideal candidate should have experience working across multiple Salesforce Clouds and be comfortable handling end-to-end solutioning, including scenarios involving integrations and cross-system data flows. Key Responsibilities Gather, analyze, and document business requirements (user stories, BRDs, FRDs) Work closely with stakeholders to understand business processes and translate them into scalable Salesforce solutions. Design and support solutions across Sales Cloud, Service Cloud, and Experience Cloud. Perform hands-on Salesforce configuration , including: Data model design (objects, relationships, fields) Page layouts, record types, and dynamic forms Validation rules, flows, and process automation Profiles, permission sets, and access control Understand and support data flow across systems (e.g., Salesforce to external platforms) Collaborate with developers and architects on integrations and complex use cases Participate in UAT, defect triage, and release cycles Create and maintain reports, dashboards, and documentation Ensure solutions align with Salesforce best practices and scalability Required Skills & Qualifications 3–5 years of experience as a Salesforce Business Analyst Strong understanding of: Sales Cloud, Service Cloud, and Experience Cloud Hands-on experience with Salesforce configuration beyond basic setup , including: Flows and automation (must-have) Data modeling and relationships Security model (profiles, permission sets) Good understanding of integrations and cross-system data flows Ability to work on moderately complex requirements and scenarios Experience working in Agile/Scrum environments Strong skills in: Requirement gathering and analysis Stakeholder communication Documentation (Jira, Confluence)