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Role overview
Job description
AthenaPsych is a New York State mental health-approved provider of community mental health services for children, adults, and families with behavioral and emotional challenges. We specialize in individual and group psychotherapy for clients with a focus on trauma-informed care. Athena is dedicated to improving the quality and accessibility of mental health care for all, especially individuals from underserved communities.
Here at Athena, we pride ourselves on hiring a diverse group of mental health clinicians and staff who are passionate and dedicated to improving our clients’ overall emotional well-being. We provide both in-person and telehealth services for our clients.
Responsibilities:
Qualifications:
Working Conditions:
The primary work location is Albany, NY. This is a professional work environment where a computer, desk, chair, and office supplies will be provided in an office.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role above. While performing the duties of this job, the employee is regularly required to hear and speak on the phone or through virtual telehealth sessions conducted on a computer throughout the day, stand and sit for an extended period, and be able to write and answer emails in addition to carrying objects no greater than 20 pounds, when needed.
Direct Reports: This position has no direct reports.
Athena is an Equal Opportunity Employer.
Note: We comply with the Americans with Disabilities Act and consider reasonable accommodation measures that may be necessary for qualified applicants/employees to perform essential job functions.
Duties and Responsibilities:
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Manage incoming client referrals, conduct outreach, determine eligibility, and coordinate next steps.
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Verify client insurance eligibility and maintain accurate client information in the EHR.
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Schedule and coordinate intake appointments and follow up with clients to support successful connection to services.
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Manage an assigned caseload and conduct regular follow-up to monitor engagement, identify barriers, and support continued participation in treatment.
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Assist clients with accessing community resources, benefits, and services that support their treatment and recovery goals.
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Incorporate peer support and lived experience to build trust, promote self-advocacy, and encourage client engagement.
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Communicate client needs, concerns, and barriers to the appropriate clinician, Case Manager, or supervisor.
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Collaborate with referral agencies, clinicians, and internal teams to coordinate services and ensure continuity of care.
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Provide peer support, assistance with coping strategies, and recovery-oriented guidance within the scope of the role and certification.
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Maintain timely and accurate documentation of referrals, outreach, client contacts, and services in the EHR.
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Maintain client confidentiality and comply with all organizational policies and documentation requirements.
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Perform other duties as assigned by the Supervisor.
Must be NY state peer certified
Must have experienced mental health concerns themselves and/or have supported family members through their mental health experiences
Commitment to Recovery-Oriented Practice
Positive attitude and professional demeanor
Ability to complete work independently as well as in collaboration with team members
Must be team-oriented with a willingness to be flexible and helpful
Effective written and oral communication skills
Computer proficiency in Microsoft Office a MUST
Ability to learn the Electronic Health Record System
Highly organized, motivated self-starter
Excellent time management skills.
High School Diploma or GED
Spanish Speaking A MUST
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About this listing
- Source: Athena's official careers site · still listed there on 8 Nov 2026
- Posted 3 Nov 2026
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What they are looking for
Skills & requirements
Qualification
Provide peer support, assistance with coping strategies, and recovery-oriented guidance within the scope of the role and certification; High School Diploma or GED Spanish Speaking A MUST Working Conditions: The primary work location is Albany, NY; Note: We comply with the Americans with Disabilities Act and consider reasonable accommodation measures that may be necessary for qualified applicants/employees to perform essential job functions
Department · Administrative Department
Hiring company
Athena
Healthcare
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