As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers in Indonesia. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers in Indonesia. Proactively build relationships with customers to achieve loyalty and advocacy within their organization Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal) Own and project manage the on-boarding process for new customers Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings Who You Are: Customer-centric with 3+ years in a Customer Success or Account Management role Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts Knowledgeable in working with Fortune 1000 companies and global brands across all industries A strong communicator with excep
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Role overview
Job description
SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: You own brand revenue. This is a hunter role. You will own a portfolio of global brand advertisers across APAC — winning new spend, rea
…What they are looking for
Skills & requirements
Qualification
Driven, commercially hungry, and comfortable being measured on revenue. Hunter mentality is non-negotiable. 7–10+ years in digital ad sales, ad tech, or martech, with a proven record of growing a book of business against quota. Deep working knowledge of both the SEA and India advertising markets — how brands plan, how agencies buy, and where decisions actually get made. You have sold in these markets, not just visited them. Relationships may be stronger in one market; fluency must cover both. Existing, active relationships with global brand clients and their agencies across SEA and India. You can open doors in week one. Strong presentation and storytelling skills. You can hold a room with a CMO, a regional marketing director, and a working-level planner — and leave with a next step. Experience reactivating dormant, paused, or under-penetrated clients is strongly preferred. You know how to diagnose why spend left and how to win it back. Experience working both direct-to-brand and through agency structures. Self-directed, organized, and effective in a small, high-output team. You do not wait to be told what to sell next. Willingness to travel approximately 30% of the time across Sout
Department · Sales
Hiring company
SpaceXAI
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