Role overview
Job description
Client Service Manager Mailroom & Reprographics Operations | Financial Institution About the Role We are seeking an experienced and service-driven Client Service Manager (CSM) to oversee daily mailroom, shipping and receiving, courier, and reprographics operations at a financial institution. In this role, you will lead an on-site team, manage client relationships, and ensure efficient, secure, and high-quality service delivery. You will also drive operational improvements, develop team members, and identify opportunities to leverage technology, automation, and approved AI solutions to enhance productivity and the client experience. The ideal candidate brings strong leadership skills, hands-on experience in mailroom and document production operations, and the ability to deliver exceptional service in a fast-paced, highly regulated environment. Key Responsibilities Client Relationship & Op
…About this listing
- Source: SPS North America's official careers site (via Greenhouse) · last confirmed on the source 29 Oct 2026
- Posted 29 Oct 2026
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What they are looking for
Skills & requirements
Qualification
Qualifications Required High school diploma or equivalent; Minimum of 5 years of experience in client services, business operations, facilities services, or a related field, including hands-on mailroom and reprographics experience; Preferred Associate or bachelor's degree in Business Administration, Operations Management, Technology, or a related field
Hiring company
SPS North America
About SPS Join an award-winning workplace where innovation, career growth, and exceptional client service come together. At SPS, you'll have opportunities to build new skills, advance your career, and make a meaningful impact while supporting some of North America's leading organizations. SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. We are committed to delivering exceptional service to our clients while creating rewarding career opportunities for our employees. We invest in our people through professional development, ongoing learning, and competitive benefits, empowering team members to grow their skills, build meaningful careers, and achieve their full potential. Recent Company Recognition for SPS Named one of the world’s top outsourcing companies by the International Association of Outsourcing Professionals for 14 consecutive years (2013-2026) Top 100 Inspiring Workplaces North America – Inspiring Workplaces Group (2026) Most Innovative Company of the Year – Gold award – American Business Awards (2026) Outstanding Customer Experience – Platinum award – Titan Business Awards (2026) Best Corporate Training Program – Gold award – Globee Awards (2025) Outstanding Organizational Strategy – Gold award – Noble Business Awards (2025) Best HR Strategy: Elevate training program – Platinum level – Titan Business Awards (2024) Job Posting Statement SPS posts all open jobs on its website. We do not send unsolicited checks to prospective applicants nor ask applicants to forward or return funds to us. Please be aware of possible scams if you receive an unsolicited outreach from SPS. Additionally, in accordance with certain state and local law, if a pay range is provided this amount is SPS's reasonable estimate for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills. To view our privacy policy, click on the link below: Data Privacy Statement Ready to Join Our Team? Explore our current openings and discover how you can build a rewarding career with SPS. We look forward to learning more about you.
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