Role overview
Job description
Client Service Manager (Mail, Reprographic, Imaging Services) 📍 New York, New York, United States On-site The Client Services Manager is responsible for leading all Mail, Reprographics, Imaging, Digital Mail, and Document Services operations for a high-profile financial services client. This position serves as the primary onsite operational leader and trusted client partner responsible for ensuring exceptional service delivery, operational excellence, regulatory compliance, and continuous improvement. The Client Services Manager oversees a team of supervisors and associates supporting mail distribution, accountable package management, digital mail processing, scanning and imaging services, reprographics, print production, records support, shipping and receiving, and related workplace services. The role balances client relationship management, operational leadership, financial stewardshi
…About this listing
- Source: SPS North America's official careers site (via Greenhouse) · last confirmed on the source 27 Oct 2026
- Posted 23 Sept 2026
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What they are looking for
Skills & requirements
Qualification
Bachelor's degree preferred in Business Administration, Operations Management, or related field. • Equivalent industry experience may be considered. • 5-8+ years of progressive leadership experience in: o Mail Services o Reprographics o Digital Mail o Imaging Services o Document Management o Workplace Services • Minimum 3 years leading teams in a financial services, legal, corporate, or highly regulated environment. • Experience managing client relationships and operational budgets. Technical Skills • Mail and package tracking systems. • Production print and reprographics equipment. • Digital mail and imaging platforms. • Microsoft Office Suite (Excel, PowerPoint, Outlook). • KPI reporting and operational analytics. Competencies • Executive Client Presence • Service Excellence & Hospitality Mindset • Operational Leadership • Continuous Improvement • Financial Acumen • Strategic Thinking • Change Management • Team Development • Risk Management • Regulatory Compliance • Communication & Influence • Problem Solving & Decision Making Key Performance Indicators (KPIs) • SLA Achievement Rate • Mail Processing Accuracy • Accountable Package Delivery Compliance • Print Production Turnaround
Hiring company
SPS North America
About SPS Join an award-winning workplace where innovation, career growth, and exceptional client service come together. At SPS, you'll have opportunities to build new skills, advance your career, and make a meaningful impact while supporting some of North America's leading organizations. SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. We are committed to delivering exceptional service to our clients while creating rewarding career opportunities for our employees. We invest in our people through professional development, ongoing learning, and competitive benefits, empowering team members to grow their skills, build meaningful careers, and achieve their full potential. Recent Company Recognition for SPS Named one of the world’s top outsourcing companies by the International Association of Outsourcing Professionals for 14 consecutive years (2013-2026) Top 100 Inspiring Workplaces North America – Inspiring Workplaces Group (2026) Most Innovative Company of the Year – Gold award – American Business Awards (2026) Outstanding Customer Experience – Platinum award – Titan Business Awards (2026) Best Corporate Training Program – Gold award – Globee Awards (2025) Outstanding Organizational Strategy – Gold award – Noble Business Awards (2025) Best HR Strategy: Elevate training program – Platinum level – Titan Business Awards (2024) Job Posting Statement SPS posts all open jobs on its website. We do not send unsolicited checks to prospective applicants nor ask applicants to forward or return funds to us. Please be aware of possible scams if you receive an unsolicited outreach from SPS. Additionally, in accordance with certain state and local law, if a pay range is provided this amount is SPS's reasonable estimate for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills. To view our privacy policy, click on the link below: Data Privacy Statement Ready to Join Our Team? Explore our current openings and discover how you can build a rewarding career with SPS. We look forward to learning more about you.
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