Cluster Manager - Dark Store Operations

About Zippee Zippee is building India’s #1 Quick Commerce Logistics for consumer brands. Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India. Our team is ex. Retention Science, oracle, blinkit, & from institutions like Hindu College, BITS Pilani, and the University of Southern California. Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip). Job Description Zippee is looking for energetic and qualified Cluster Managers (Dark Store) to join our Quick Commerce Operations team across Mumbai. Incredible yet challenging opportunity to work with Operations team at a high-growth Quick Commerce startup to drive meaningful impact. This is a high-pressure, 0-handholding, unstructured environment, where no task is beneath you if it moves the mission forward. We move fast, we set a high bar, and we’re not for everyone. This is an in-person role at our dark stores, and you must be based near Andheri East, Mumbai. Roles and Responsibilities Help oversee Quick Commerce operations across multiple dark stores in Mumbai. Manage (hire, fire, train, motivate) all dark store/last-mile delivery teams, and launch new dark stores & projects across Mumbai, as per the expansion plan. Work closely with our customers (D2C brands/marketplaces) and support them in expansion/growth. Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, fleet management, last-mile vendor partnerships, COD management. Ensure a streamlined Supply Chain to drive 100% success rate & meet SLAs across the city. Lead all metrics related to city P&L, reliability, customer experience & CPO (cost-per-order) as per business needs, while continuously developing & implementing SOPs (dark store + last-mile) to improve them. Oversee weekly audits and daily MIS reporting to Management. Help build a rockstar culture amongst your team to scale to profitability. Benefits Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era. Annual company retreat. Growth Opportunities