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Active2mo ago

Commercial Customer Success Manager

incident.io·📍 San Francisco, California, United States

Employment

FULL TIME

Work mode

Remote

Experience

Not stated

Salary

$127.5K – $160K/yr

Role overview

Job description

A little about us incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $100+ million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. The role in one line Customers trust us when things go wrong. We're the software reliability platform built to investigate, respond to and prevent incidents. As a Commercial CSM, you're the partner to our mid-market engineering teams - getting them onboarded, embedded and expanding their usage, and maturing their incident

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About this listing

  • Source: incident.io's official careers site (via Ashby) · last confirmed on the source 27 Oct 2026
  • Posted 16 Aug 2026

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Role market pulse

How Customer Success Manager demand looks in United States

64/100 · steady

Live jobs

118

Posted 30d

54

30d movement

+68.8%

Remote share

33.1%

Salary listed

74.6%

Salary trend 1Y

Not enough history

What they are looking for

Skills & requirements

Department · Customer Success

Hiring company

incident.io

Technology

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