Concierge Account Manager

Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. Essential Key Responsibilities

Fulfill the role of trusted advisor on Dun & Bradstreet solutions through the development of strong,
positive relationships with clients

Retain and grow customer’s annual spend through an expanded product or service-related relationship
by providing world-class, in-depth service

Manage a customer’s Dun & Bradstreet credit file on their behalf, helping them to achieve their business
objectives in relation to their credit file, and identify other Dun & Bradstreet services and solutions to help
grow their business

Complete a needs-based assessment with a customer in order to develop insights into the challenges
faced by the customer organization; provide recommendations based on connection points to Dun &
Bradstreet data in a non-technical manner

Establish a plan of action to be taken on behalf of the customer to maximize opportunities to improve the
accuracy of their risk-related scores and ratings

Coach and consult Concierge customers on the basics of building a credit policy, interpreting a business
credit report, guidance on steps to become a government contractor, and advice on how to separate
business and personal

Assist in the interpretation of credit reports to help evaluate prospective vendors, customers, or business
partners, to help determine whether to do business with a company and what level of credit to extend

Additional duties as assigned

Education and Experience

Years of Relevant Experience: 4 to 6 years

Bachelor's Degree: Required

Master's Degree Preferred

Essential Skills and/or Certifications

Minimum of four (4) years of experience with business credit management

Highly driven, focused and committed with a proven track record of consistent sales achievement

Proven ability to work independently as well as a member of a team with flexibility to adapt and
manage change effective in an ever-changing environment

Ability to manage and report on opportunities throughout the various stages within the sales
pipeline; Salesforce expertise a plus

Ability to operate in a high velocity, metrics driven sales organization

Positive “can do” attitude, sense of urgency and strong desire to be successful

Strong phone presence with active listening, negotiation and closing skills

Excellent verbal and written communications skills

Show an ownership mindset in everything you do; be a problem solver, be curious and be
inspired to take action, be proactive, seek ways to collaborate and connect with people and teams
in support of driving success

Continuous growth mindset, keep learning through social experiences and relationships with
stakeholder, experts, colleagues and mentors as well as widen and broaden your competencies
through structural courses and programs

Key Stakeholders

External Clients, Pre-sales, Account Managers, Client Success, Marketing, Data, Product, Delivery and
Customer Service Team members

Physical Requirements

Ability to sit, speak and operate telephone and/or computer for long periods of time

Ability to handle pressure, stressful conditions, and conflict resolution

Ability to work day, evening and/or weekend hours as needed

Regular attendance in the office

Benefits We Offer · Generous paid time off in your first year, increasing with tenure. · Up to 16 weeks 100% paid parental leave after one year of employment. · Paid sick time to care for yourself or family members.  · Education assistance and extensive training resources. · Do Good Program: Paid volunteer days & donation matching.   · Competitive 401k with company matching. · Health & wellness benefits, including discounted Wellhub membership rates. · Medical, dental & vision insurance for you, spouse/partner & dependents.     All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.   Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform.   Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here.   Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.